Gerrit Essmann

Review of Volkswagen

Abundantly disorganized. Badly reachable by phone,...

Abundantly disorganized. Badly reachable by phone, with new car search neither the quite common model VW Passat Variant in the showroom nor the current color samples. Have the car then bought elsewhere. New car had a quirk in electronics, wg. Proximity to the place of residence then drove to this workshop. The responsible employee then just went to work, without calling me in advance if / when I can pick up the car, because I had to check myself. Lousy wagons, staff has simply put the engine a little awkwardly in front of the workshop, and I was then allowed to slip backwards even there. Error allegedly fixed, after 10km drive but then again. To other workshop, which were friendly, the same telephone feedback after repair, bug fixed, now everything is fine. That's also clear, which is my new favorite workshop. At least not Franklinstrasse.