Volkswagen Review

Mr. Witte has delivered a very good and uncomplicated sales advice.

Workshop and acceptance okay, parts service unfortunately not recommended, employee felt attacked because wrong part ordered - customer is to blame, no exchange, no compromise, please pay and then go - gives better VW houses

Under no circumstances go to this branch! We were lied to and cheated by this branch. Before the leasing contract was signed, a delivery date was promised within 5 weeks. This is the only reason why we decided to sign the contract there, although we had a better offer elsewhere, but with a later delivery date.

After the seller (Mr. Centimur) pushed back the delivery date several times, we called the branch manager Mr. Geller, who simply hung up after describing the request.

The contract stipulated M July as the delivery date, which should later mean the month of July and not as promised in mid-July.

Since there was still no delivery date in sight at the end of August, we set a reasonable delivery time for the branch and VW Leasing. Since this was also not observed, we have withdrawn from the contract.

Now VW is demanding compensation from us of over 6000. This cannot be beaten in audacity. Rather think twice before signing a contract there.

Big house, lots of people but if you go to the right device it works. Mr. Frank has taken great care of my car, honest and technically good advice and in the workshop you have everything worked as discussed. Until the next inspection. Thank you.

Disastrous service / purchase advice

We want to buy a VW Caddy. The commercial vehicles department does not have enough vehicles on display (no Comfortline or Highline models) nor motivated sellers.

A consultation after 20 minutes was only possible through active contact.
A demonstration of equipment options (perhaps also on other models) was not possible. The seller couldn't even show us photos for the equipment option reading lights and spotlights in the passenger compartment. Of course it didn't occur to him to send them to us by email.

We are currently considering whether to get a petrol or natural gas version. On the subject of "VW natural gas auto offensive", the VW salesman only had one thing.
There is too little demand from us because it doesn't pay off. "Business customers take out their calculators and say it's not worthwhile. Natural gas is more like something that customers want to do something good with conviction." A test drive is not possible because you have not approved a natural gas version and are not planning a permit. He did not have an alternative to it (different model or other dealer). In terms of motivation, no wonder if you don't sell natural gas cars. With us, the natural gas decision with max. 10,000km per year actually linked to economic and ecological aspects because the investment is higher and we hardly save any money in the long term. Nevertheless, it would have been easy and right to get a little more excited about the natural gas car.

The bottom line is a poor consultation where we left without a new appointment more indecisively than we came. We will now do the test drive again at the VW dealership in Babelberg, where the seller already made a personable and motivated impression on the phone. We'll see if we drive Caddy in 2018; 0)

On the spot, no seller was interested in my request! Schade wanted to buy a car. So I went to the competition. Thank you have found a great car and it is not a VW and become !!!

Very friendly and competent, sometimes very rude and incompetent. Also this women make you think you are beautiful and can go through everything ....
Actually, I was very positive to speak about this, but by the last incidents, I also say only long wait, denial because of ignorance.

I bought a used car here a week ago. My salesman was Mr. Witte and I can praise him as well as the entire transaction itself in the highest tones.
Mr. Witte presented himself absolutely professionally from the first telephone call to the handover of the car. Objective, accommodating, reliable. The car was explained to me in detail - previous owners, previous damage, special features. My questions, wishes and ideas were comprehensively considered and realized. Of course it remains a business and own negotiating skills are helpful. This is not my strength. And yet I am very satisfied. After previous experience in another contracted car dealership, this was one that showed how smooth a car purchase can be. I would always look, search and buy here again. Clear recommendation.

Super service automatic coffee machine in operation despite Corona!

Arrogant and expensive, let you wait forever at the entrance, do not even say little moment or something and do not answer the phone. Oil change for Golf 230,00 Tire change 50,00. Never again!!

Everything good and fast ... Thank you! Again free service for a problem with the Bulli. Very well.

Bring a good car and leave with a broken one. Then they charge you for the investigation of what's wrong, without even telling you what were the findings.

Sellers have little interest and can not answer many questions about the configuration and ordering process. Whether I can not or I can not judge.

Under all sow.

A tire change broke the key for the anti-theft wheel bolts and I went to the VW dealership to release the wheel bolts to get new ones put into them.

After my first appearance, I was not served, as there was a risk for safety reasons that something could happen when loosening the anti-theft wheel bolts something on the way to the workshop that changed my tires. I understood that in so far, but find it meaningless to drive at just 600m distance instead of 5 with only 4 wheel bolts per tire that something like this could happen.

After my workshop now solved two wheel bolts, they were beaten out with a hammer and chisel, asked me, with the two tightened wheel bolts on the rear axle again in the Franklinstr. to drive to solve the last two AND to tighten the new ones, I waited for a request by Fr. Simon about a 3/4 hour to be told that an order must be written and this work of about 5 Min could happen later, but I would have to leave the car but for it.

I have no understanding for this business conduct, as I could have said at the beginning that it takes longer.

At my request to vote an appointment, I was told that the other customers would naturally have priority and I have to wait.

Unbelievable this whole situation.

A dealership that I can not recommend in any way, when it comes to small, not very time-consuming things! Especially since I'm the paying clientele!

So far very satisfied. Very nice and helpful and of course competent.

The parts service employee worked like a non-terminable (without desire) official.
It doesn't seem to matter to him when I bought the right part as a customer.
He was surprised that there are VW customers who buy their vehicles from Volkswagen without seeing them beforehand. VW customers have been going to Wolfsburg for years to collect their new vehicles, of course they have never seen their new vehicles before.
VW (City of Wolfsburg, Adventure Park) every VW fan is known.
The customer is not a burden, the customer is proof that VW is on the right track!
Even without perfect German! VW is a global company

Contrary to some reviews, I can only report positive. I bought a Tiguan. The advice was just SUPER. The consultant knew what he is talking about and I also talked about things that I objected to. He is polite and courteous, but not intrusive as I have experienced in other athoms. I picked up my SUV today and informed the consultant that this will give this review and asked him if I can also give his name, this he agreed. Many thanks to the dealership but especially a special thank you to Mr. WENIGER.

Fantastic experience at VW in Franklinstrasse. Martin Bessert from Sales department was very helpful, competent and patient while answering all our questions. Would any time recommend him to my friends if they ever want to buy a car at VW.

As long as you have no problems, you're welcome.
If you have a problem, see how you locate another store. VW in Nonnendammallee is better. Much better

Very good. If you are interested in a used VW, Mr. Less is a competent contact.

Usual VW branch, impersonal standard advice, appointment agreements and dialogue acceptance professional but stereotypical. Real advice looks different today even with cheaper car brands ...

I wanted to rent a car for my wedding. My best man should drive us home and therefore be registered as a second driver. Telephone information was that a photo of ID and driver's license is sufficient. Locally it turned out that this is not possible and everything must be in the original. Pustekuchen ... Now I can not drink anything at my own wedding ... No complacency, I feel rather blackmailed to take the vehicle anyway ... Does not work and that as a regular customer ... From now on a regular customer ...

Very good dealership, a huge offer, staff friendly and competent. We recommend.

Called there 2 days, because of an air conditioning review. The answer, Mr. Rogge, they'll get a call back soon. WHEN 2021. So you do not deal with customers

Service assumption unfriendly. Date not met. Wait 54 minutes for now.

I have ordered a new car from Mr. Bessert, he has really taken the time to advise me on the equipment, so I have not equipped any unnecessary things. During the test drive he was a passenger and explained the new Polo to me in detail!
Up to the delivery everything worked out great, contact if desired completely relaxed over WhatsApp. So I would always kept up to date and could cheer until delivery in WOB. I can only recommend Mr. Bessert. Great job!

Overall three times because of an appointment at the workshop or vehicle delivery.

Unfortunately, very unfriendly lady at the reception, unnecessary discussions.

Take Another Dealership!

Very nice and funny seller. Unfortunately, I'm a cyclist;) and cars should be greatly reduced from cities.

Friendly advice, numerous models in the show room. Parking in the yard.

Hatte mehr Auswahl erwartet. Trotzdem einen Besuch wert.

Juicy prices and incompetence abound! Rude conditions and a snail's pace can be expected here.

I would like to thank VW in franklinstrasse and especially my new car dealer Mr. Wilhelm, for the great advice.
Would love to come back!
Thank you very much

Found a Golf Sportsvan on the net via Hey Car. Handling and service worked great. Thanks to the competent staff a special thanks to the seller Mr. Johannes Kaiser. Have kept my promise. Best regards, keep it up. "

During my trip to Berlin, my VW turned out to be unable to cool the engine in the event of a traffic jam. The motor fan was defective. I had to pay 120 for making a diagnosis (even though I had already indicated in advance what was wrong with the car). Turned out to cost between 700 and 800 to repair it (while the defective part costs 130). Obviously, no repairs were carried out and again visited a garage in the Netherlands. Here the entire repair could be carried out for 170 (including part). Absolute scammers.

We trusted as Turkish, we became disgraced!

On 10.06.2017, I made a leasing contract with Okan Cintemur.

The long story short fooled me. I definitely do not recommend. May Allah not compare anyone with bad people.

I will try to explain some of the following to those who are curious.

I found a ready car in Hamburg before I ordered the car from him.

However, he insisted that he should take the vehicle in 5 weeks and that he would handle the transactions very easily in Berlin. I agreed to give 10 more (!) Per month and signed the contract.

The car is ready to arrive in 5 weeks. The 28th week was repeated here over the phone and in the office. (I have witnesses.)

He kept distracting me constantly. For example, he said that he would return the mails I sent on Tuesday by phone on Friday and provide detailed information next Monday-Tuesday. He did this twice.

By the way, I am waiting for my car with a pure and a thousand excitement. I have to go to Istanbul for business. I said I'll go there by car for convenience. I made my road plan. I searched all the necessary things for the long way from the refrigerator to the cleaning products and ordered them one by one.

The week I was going to pick up the car, he told me that delivery was not possible. He said that maybe it will not happen in July, I will deliver it in August. You can guess the frustration I have experienced. I asked for the contract to be canceled, but it did not.

For the complaint, I called his manager (Rico Geller) and started to explain. After a while, he hung up the phone. Right after that, I called ten times. When I asked later, he told me that he could not hurt because he was a customer. (I am already an alien, I am not a customer until everything gets the car. When I request the cancellation of the same person again, I have a fair offer for you. Call me. The verbal expressions do not have any binders. Please write by mail I did not answer again.

It was exactly 3 months and I suffered financial damage. I couldn't buy another vehicle because they did not cancel. You will understand that I am disgraced.
I said I'll use my legal right and cancel. They answer that we do not want to cancel.

It says M.07.2017 in the contract I signed. As I wrote above, several times after 5 weeks / 28. Said KW / Mitte Juli. I have a witness. Now they wrote that they can deliver on 16.10.17.
There is a lot other than that, but it has been long enough.

They'll do me with the lawyer, the case, but I won't give up.

Oh, I got burned, don't burn. May Allah not drop anyone to such people.

Please like it so that everyone knows. (I can also send images of the contract, mails to those who do not believe.)

To put it briefly: "Here you will be helped", if something is to be repaired or maintained at your VW. Or if you want to buy a spare part. But you can also buy a new car, if you feel like it ........ and if you have the necessary change.

My vehicle (Passat CC) was damaged in a traffic accident and should now be repaired by a Volkswagen dealership. Cost about 4,000 .

1) Extremely difficult to reach by telephone. In order to establish a communication, I drove there directly from the end. A reasonable telecommunications system is not there.

2) On the day of the vehicle levy, something was said about "emergency installation". The vehicle should not be repaired, but brought to its fully intact condition before the accident!

3) After the vehicle delivery I should get a rental car. No one was in the rental department. Only on demand and 10 minutes of waiting, an employee who grouped me below the polo, as this was to his knowledge my vehicle. After a short clarification, I was allowed to join a Golf VII Lounge.

4) The repair time of 3-4 days - according to the report - was exceeded by 5. I got my vehicle back after 9 working days! Where I was assured after 5 days each time "tomorrow he is ready". The paint and body work seem to overwhelm the workshop massively.

5) My vehicle was brought by a valet parking employee. I do not know how far the good man had to drive, but more than a seat adjustment (only push backwards) is not possible in my opinion. After I had made all the adjustment of the mirror, seat and steering wheel adjustment, I was finally able to drive from the plot of this dilettante car dealership.

Conclusion:
Accessibility: poor
On-time delivery: poor
Final result of the repair: good

A weeping willow would have more lust and joy sprayed.

were a quarter of an hour before saturday evening on the spot and met an empty building absulut ...... as a customer ignored we sneaked away after another quarter of an hour from then ......... I guess they have this year already too much verdie ..... get there bothers any customer who dares to buy something

Many thanks for the great introduction and the nice advice on my new car. Well done! I was very pleased. If this goes on, is not that one last car from there!

Had bought a new car (day approval). The transaction with the employee H. Witte was really great. Questions were always answered quickly. Since I live 500 km from Berlin, I initially had a bad feeling to buy a car without first looking at it. Everything went smoothly. Even after the conclusion of the purchase contract, the response was quick and any question / ambiguity was resolved immediately. Great go on!!!

Business seems so good that they do not have to worry about customer service. We were on Saturday at 15:30 Uh after telephone registration on site to view a year-old car. First walked around for 20 minutes, without finding a contact person. Then finally found way to the annual car. Employee Tegge, only on demand: "He's standing in the parking garage over there, but you only have ten minutes left, I'm going home anyway." Then drove back. Buy elsewhere.

Local service is good. The accessibility by phone is very bad.

Appointments and coke get 2 stars. Everything else rather bad. Seller makes no effort. Motto buy or go. Estimate of end-of-life vehicle underground. Not recommendable. Wanted to leave a lot of money there but you didn't want it. Buy somewhere else.

After three indicator lights came on in my car on the way to Berlin (I'm only visiting), I of course had to go to a workshop as quickly as possible. I then decided on this vw dealership and my call was taken in a very competent and friendly manner. Was allowed to come by then. I didn't have to wait 10 minutes on site for a service employee to have a look at my car. Conclusion: for everyone who drives a vw and is only there for a visit, you will receive quick and competent help here!

In this way, once again a big "thank you" to Mrs. Waack and Mr. Schnur from the used car department! We felt really well looked after and the two of them were very open about us and our wishes.

We can see the car dealership Volkswagen Automobile Berlin, Franklinstr. 5, 10587 Berlin, only recommend, especially
Mr. Bessert. He advised us very competent and committed. Although we only bought a small car, he took a lot of time to train us in the new vehicle. What we also found very nice is that he has offered to help us with future issues.
You often wish for such commitment, once again many thanks "

Vorsicht ist geboten beim Kauf und anscheinend auch besonders beim Service

Rude, annoying service at the switchboard.
No recall, only AB.
No rental car though contracted. Car comes back dirtier than it was delivered.

Asked some questions about tax label for cars, but nobody really helped because we weren't driving an VW

Many thanks to Mr. Bessert! He gave us competent and super friendly advice. With the result that buying a car became a real highlight for us. Clear that we are absolutely satisfied! Until the purchase we were several More

For 2 years I am a customer of Mr. Bessert. In the whole time I was always competent, detailed and friendly advice. Every car purchase was a highlight and to date I am more than satisfied! Service, friendliness and competence are still very important here! Not for nothing I have recommended to my entire family and my friends and acquaintances with a clear conscience Mr. Bessert!

Worst sales advice I've ever experienced (Commercial Vehicle Department).

The seller was arrogant, uninterested and incompetent.

VW should maybe use mytery shoppers because the quality is disappointing.

As my old car became increasingly unreliable due to age, a replacement was needed. In contrast to other car dealerships in the immediate vicinity, I was perfectly advised, my wishes accepted and I valued as a person. I received my car on Saturday and I'm just happy. My special thanks go to my adviser, Mr. Bessert. He always took care of my concerns reliably and immediately, be it inquiries about configurations or the procurement of a rental car when my old no longer wanted. All in all, only to be recommended.

All right, just a pity that you are ignored as a potential buyer

We recommend! We were well advised by Mr. Weniger. We bought a young used Golf. All agreements were met to our satisfaction. Thank you again!

This review target a unpleasant behavior at the reception. We were looking after a verin for our car. The receptionist was not in a good mood that is fine we all have bad days. She told us that we can wait or get an appointment next week. I did explain it to my father in French. Meanwhile she was whispering to her colleague something like obvious they are Turkish how come they speak French. No comment!

When receiving the service acceptance the young lady very unfriendly absolutely incompetent and that is the face of the dealership. I am here because of the exhaust scandal. Then you have to be treated badly. The fish stinks from the head. Man just expects a better tone and friendliness. 11:00 clock appointment and at 11:30 clock still not off.
Bought 2 cars and that was the last one here.
Best regards
I.Caglar

Let me make my side screen there and did not even get it how it must be.
When you're closing something clicks loud twice in a row.
And if you make the door rattle too.
and have not even foiled it.
They said there is not such a foil in the assortment.
From because of error in the electrics, have my turn light make and about 10 km later the same error message.
I try to avoid Franklinstr in the future.

Did I fix my T5? I had problem with drive shaft. Repair cost was about 3,000 / 1 week.

Did I have warranty repaired but same org. Parts cost about 70 and other workshops takes 50-100 Rep.kosten ...

MADNESS!!!

Very competent and nice service, even on the evening just before 8 p.m. I had brought my Passat past as an accident car, it would be examined immediately, could stay and I got a replacement car.

Exhibition not complete. Advice not very informative.

Unfortunately, it has become extremely fixed on money. Always want to turn something on, the main thing is sales. Come with a broken tire, the mechanic immediately tries to sell all 4 tires although they are only 2 years old and do not need to be changed. Advice and information mutated into a sales conversation and you had to google every word because there was simply no trust left.

Dates are absolutely not observed, neither when picking up the vehicle (usually 15-30 minutes later than scheduled), nor when returning the vehicle. Our own statement "we will call you at a certain time" has never been kept. If you call yourself you will not reach anyone and you will only get a call back with the information from your colleague who will tell you later what can only happen days later.

Dealing with customers in such a form is absolutely wrong. Instead of repairing the car (especially in warranty cases), everything is turned on.

This will be my last VW

A nice and very well arranged car dealership. The entire service area is very friendly and responds to my wishes and other concerns. I would return my car here for servicing at any time.

Very unfriendly staff no one comes to you. Are you alone?
And then when you go to the office to the employee you will also be sent away to look at a car alone. Very disappointing at these prices.