Volkswagen Reviews

So many used cars. You have a lot of time and calm to look at the cars.

I had to correct my rating from 4 stars to 1 star for a lack of service, a lack of callbacks, the constant need to telephone afterwards, ignoring e-mails and not handling complaints.

My personal experience: Impossible service. You run after the team for weeks for information, the agreements are not kept and the seller seems annoyed that he is contacted. Never again VW and certainly not in this dealership.

Wanted to lease a car and compared a few prices. The leasing offer was significantly more expensive than that at VW in Wolfsburg itself. The seller was asked very arrogantly and explained to me that if I had to, I could surely grant a 1-2 (!) Discount. I then leased somewhere else.

Workshop is OK.

Update Autumn 2018:

- The service is still good to very good, appointments and callbacks work flawlessly. Worth mentioning is also the friendly and good canteen at lunchtime.

- The staff at the front desk are sometimes friendlier and more accommodating than two years ago - it depends on the person. Nevertheless, this is an unsatisfactory situation when you have to go to the reception. And some of the women certainly should not work there, because they might be the reason to go to another VW dealership: grumpy, curt, and then as good as incompetent; they give partly completely out of the air answers, just to say something.

2 years ago:

- Telephone appointment was friendly and accommodating on three occasions; it was also called back quickly.

- Service work and associated advice were impeccable.

- Unacceptable, however, the grumpy and little customer-oriented nature of some employees at the service counter. It seems to be mainly concerned with oneself. That's really uncomfortable, and it keeps coming up. Why does not that change, VW?

Vehicle bought on 08.2017 with 115,000 km and on 05.2018 with 124,000 timing belt torn. Check booklet Maintained by VW. Still had to put 3500 notes on the table. For a car that costs 25,000 and suffered an engine failure 8000 km after purchase ... Very, very weak. In the end, about 3 weeks of repairs, not reachable by phone and then there is no information about the progress of the repairs. Binding deadlines were not met. I asked my advisor to call me back twice if he was there ... and nothing happened. Never again VW never again Franklinstrasse. You lost a loyal customer. Will still submit a complaint to Andreas Wappler.

Accident damage leasing vehicle / company. Very friendly and helpful with clarification with the opposing insurance etc. Waiting for a repair appointment. When after 3 weeks still nothing happened and VW claimed that there was no release, it turned out from my research that it had been available for 3 weeks. The pick-up date is constantly postponed. Insisted on cash payment despite the assignment. We are an AG. Is VW out of money? I never leave my car there. And my next company car will definitely never be a VW again. Really under all cannons.

Service & friendliness equal to zero ..
The ladies at the reception, one more conceited than the other .. !!
I had problems with the brakes, on site I was told it was again "ABS unit" so it was replaced. After having exchanged it, the full professionals have determined that it is not ABS unit, but control unit.
I was told, as a VW workshop control unit can not repair, let alone get a new one.
Kullanterweise I should be satisfied that I was not charged the cost of the ABS unit.
By chance, I told my neighbor, "car mechanic" he has viewed the viewed, control unit had to be re-taught only.
Cost zero Euro.
I say, all professionals from the tutten and blow no idea, but exchange something that is not broken .. !!

Ps: 48 hours repair service is a lie had to wait a full 4 days.

I bought a used car from Mr Pagel today. Extremely friendly, helpful and competent staff. He was always responsive and always took his time. I am very stunned. Thank you Mr. Pagel!

1 star is far too much.
Worst customer service ever.

Sales and service have always been excellent. The parking situation is sometimes a bit tense.

Is it just a car dealership ... nice colleagues ... quick tire change ...

Also with the second car purchase Mr. MICHAEL THOMAS gave me super good advice. He stood by me very competent and has mastered all difficulties encountered professionally. For me, the best seller I had to deal with.
Very professional!!
Thank you

Reception staff always very unfriendly. I will now go to another location in the future.

Service desert VW. If you want to hand in your car for service earlier than planned (11:00 instead of 12:00), the service employee at the counter will only say a snappy "No, you can't. You have to wait or make a new appointment!"
HELLO VW: THE WORD SERVICE HAVE EVEN BEEN Heard?!?
You are obviously still far too well.
But I can't take my company car there anymore. And the company fleet is largely moving away with it.

Very mixed visit.
The gentleman of the new car department, who actually had no time, advised us very friendly and competent.
In the used car area, we were rather "gedultet", our concrete demand was dealt with briefly and we were permanently promoted a car that was out of the question. On our hints that this does not fit, was virtually unresponsive ....

I bought my new car (year old car) at this dealership this year. My sales consultant was Henning Witte. The first contact was made by phone based on an ad on Autoscout24.de. The desired car was already sold, so we arranged an appointment for another phone call. Already 1 week before this appointment Mr. Witte called me and asked if I still have interest in the car, because he is free again. I made an appointment directly with Mr. Witte for a visit ... 2 days later and mind you on Easter Saturday. So I went to Berlin without a hitch, looked at the car and signed the contract. The further processing was extremely good ... I delivered all documents as quickly as possible, Mr. Witte has done everything to shorten the time to collection. In sum, I have only had positive experiences. From the advice on the presentation of the car to handling and picking everything went wonderfully. And even after half a year with the car I'm still satisfied with the decision. Defintiv 5 stars for this dealership and especially for Mr. Witte!

Gebrauchtwagenauswahl ist enorm, kenne kaum Filialen mit mehr auswahl. Es ist immer ordentlich was los aber wenn man einen termin hat freundliche und gute Beratung!

Nice big business. Lots of choice of cars on site. Very nice and competent seller. Service area can not compete with sales, but is still good!

We were there today and wanted to buy a Polo.
Unfortunately, the sellers there have no interest in selling cars.
I had the feeling that every seller tried to escape.
When we found a salesman in the office and approached him we felt like we were annoying him. He also had no ambitions to get up and show us some car. He denied it all although there were about 500 cars. Watching, rehearsing or just sitting in was impossible.
Now I wonder how to buy a car? Best pay and then go or how.
I do not buy a cat in a poke.
So the management should talk to the staff urgently.
I will not buy a car there myself nor recommend any known car dealership.
So think about it

Sorry, no cars on site only through Trade Port deals

The secretary didn't know English, such a shame for such a big and international company:)

When replacing the selector lever for the automatic transmission, the decorative frame and the paint were damaged.

Giant selection of used cars. I
finally found my Beetle convertible.

IF I COULD GIVE LESS THAN 0 STARS, I WOULD DO IT. THE EMPLOYEES ARE AS UNFRIENDLY AS YOU CANNOT DREAM IT. I HAVE NEVER MEET SUCH AROGANT PEOPLE IN MY LIFE. ACTUALLY THINK THEY ARE BETTER. IF YOU DON'T WANT TO BUY A CAR THERE, YOU WILL BE TREATED HOW ELSE. I WILL NEVER BUY A VW AGAIN IN MY LIFE.

Basically ok, sometimes an appointment takes a lot longer, BUT the cleaning has worked out of 4 attempts only once to satisfaction. On demand, it is only said that you will try hard next time and a consultant sets me off ... know the problem.

Rather than hand in my car to them, I prefer to scrap it ... YOU'RE AShamed of your alleged sales advisor TFUUUU

HELLO
I recently bought a car here, a VW Polo, and I never saw that before.
That was completely based on trust.
Mr. Kaiser gave me great advice and I bought the car and then went by train to Berlin and back by car.

I would do that again and again.
great

Very friendly staff who tried to make the customer happy.

Very clean premises and freindly helpful staff beautiful car's worth a visit for a new car.

Any agreements and appointments were not kept. You are treated like dirt. An employee turns in the middle of the conversation and says the problem can no longer be solved, there is no one left in the workshop. The best for last. Service concept does not exist. On the contrary, I left my car without damage and now my bonnet is covered with paint chips. This dealership is now saying we weren't and I'm now sitting on the damage. Better go to another automaker.

Really very friendly competent team. Whether commercial vehicle or car. I have never been disappointed to date. Other VW dealerships in Berlin can learn a lot from this.

An absolute impudence, the sales staff allowed to measure the creditworthiness of his potential customers at your age. Service just as bad, you will be directed to the internet and to have a precise plan. Never again!

A very competent dealership. We felt well advised and cared for.
Thanks to Mr. Bessert.

Service area OK, workshop worker TOP! For several years, Mr. Wilke already cared for my car and he always convinces with helpfulness, ambition and professional competence. Through his years of professional experience, he could help me with a variety of problems. Whether Kleinstreperaturen, AU or damage detection, I am always very satisfied. Thank you for that ... clear recommendation!

Top in every way !! Very friendly and helpful. 1 hour and I could go back to Kiel after a marten damage. We recommend.

Friendly welcome and was served directly.
In my opinion, all right, would come again.

Bought a new car (business leasing) in this branch. After a year, various defects in my golf. Even at the point of acceptance, arrogance replies without the like. The acceptance master was also unfriendly and abusive and did not want to see the defects! The seat cushion is defective after 1 year, so that the fabric dissolves (mileage only 12,000 km). Rejected by KDM Kluge. My inquiries were not answered, instead the KDM Kluge shouted at me whether he was a full oath ...! inappropriate disrespectful behavior!
Disrespectful rude staff!
In another VW branch in Spandau everything was promptly renewed and recognized without discussion and then replaced by the factory under guarantee!

I leased a car to Niklas Wilhelm for our company. Everything worked perfectly. He was incredibly dedicated and helpful. I can only recommend!!!

Have a lot of cars to choose from good advice friendly service you don't always find a parking space on the site otherwise I can only recommend it.

We have put together a new car there in July. During the whole process we were accompanied by Mr. Martin Bessert. We always felt well advised there, took questions seriously and Mr. Bessert responded to questions humorous, fast and competent. Therefore we can quietly recommend Mr. Martin Bessert and the dealership.

Schlechter Service, lange Wartezeit am Empfang und bis das Auto vor gefahren wird. Bei Fzg. Abgabe wurde extra gefragt ob das Fzg gewaschen werden soll... nichts wurde gemacht, weder gewaschen noch ausgesaugt. Obwohl das Fzg. erst 2 Tage nach Fertigstellung abgeholt wurde, Zeit War also genug vorhanden!!

Successful visit! Competent, nice seller! Highly recommended!

I can only recommend this dealership and especially Mr. Michael Thomas. In addition to the excellent professional and sympathetic advice, the entire process was super fast and straightforward. In addition, I have received valuable tips on the equipment variants, where I am very happy afterwards to have chosen this. Many thanks to Mr. Thomas.

Anyone who advertises Sunday visits on the homepage should also open the shop.

VW as we know VW. Almost all models to look at. Buying here is worthwhile.

Was there for the oil change service. This turned into an inspection. Which, of course, ended up costing (just under) more than previously stated. Punctual when you drop off your vehicle and much more when you pick it up.

A few years ago I was there for a self-opening new car. Three appointments, some of them lasting several days, were necessary before the problem was finally solved.

Countless used cars. A large sign on the second floor "Freizeitmobile", but not one available. Exhibition rather moderate.

Unfortunately I had to make extremely bad experiences with VW Berlin. The delivery date of my ordered new car was ultimately exceeded by almost four months. Interim information I received only on demand - if you ever reached someone. Even the direct communication with the sales manager was not pleasing - instead of a reasonable compensation or solution, I was informed about the advantageous for VW Berlin legal situation. The highlight was then that VW Berlin did not respond to my letter - but then let me tell the pick-up appointment by an external lawyer. That was the paradigm for me how to NOT treat customers.

Very courteous and qualified staff. Diligence and seriousness for quality service. I recommend to everyone

Very competent staff. The master plumber highly qualified and friendly. I am very pleased.

Wanted to buy a high-priced Touareg. Trade in a Tiguan. I got an appointment at short notice and drove 200km for it. My car should be valued. Since I was sitting on the bistro balcony, I was able to watch everything. Nobody really looked at the car, instead they looked for comparison cars on the Internet. I was offered an underground price for my car. Neither was it renegotiated, it went according to the motto buy or go. From this point on you no longer felt welcome. Too bad was a nice Touareg. 2 stars for the short-term appointment and the cola. I had the feeling that you didn't want my money here. The dealership seems to be doing very well if you can afford something like that. I'm buying somewhere else now.

Mr. Bessert of Volkswagen Automobile Berlin Franklinstr. is a competent and very customer-oriented seller, in which I have already bought or leased 3 vehicles in the past 5 years. With Mr. Bessert, you are not only a welcome and valued customer until the signing of the purchase contract, but also during the entire contract period of a lease. Financing agreement. With the few technical problems that I had with my previous vehicles, Mr. Bessert always helped me helpfully. Hereby I would like to thank him most cordially. Until my next new car purchase I wish him all the best.

The very last

Now, once again, had trouble with the ladies and gentlemen. Current example: I have made an appointment by telephone for an assessment of a damage. You take your time off, drive up an extra 40 minutes, only to find out, sorry, the appointment has been canceled.

Please what? And there was nothing they could do for me, they sent me away again and now I have to interrupt my work tomorrow to come here again. Let's see if someone has mercy.
As I said, it is not the first time that the so-called service has been sucked in here.
You always smile friendly, but the customers don't care.

Workshop and telephone readiness would get 0 stars.
Sales cars and commercial vehicles full points. Very nice seller.

Many thanks to Mr. Bessert! He always gives a very good advice and always helps you on the phone at any time, even if it is not his job. Because of him we have leased two cars at VW for our Gbr! a lot of
Thanks Mr. Bessert!

Es ist ein Betrug hier. Bitte nicht Auto Service hier machen.

Once someone is there it goes well.
Friendly staff.

As a Canadian, now living in Berlin, I have received endless help from the employees from VW Berlin Franklinstrasse.
Benjamin Noack, has been the most helpful as a sales agent, and continues contact with me about my newly bought vehicle.
If there is a problem, or even a simple question, he has been available to help me.
This is why I give 5 stars.

Anyone looking to buy a new, or slightly used car from VW, contact him.

-thank you for your help, Benjamin.

Friendly seller. Unfortunately, you could not negotiate in the price.

Highly recommended! Competent and pleasant advice in the used car department, flawless sales, price-performance ratio is right!

Absolutely avoid when it comes to service / repair work. Pure rip-off and arrogant, slightly aggressive staff. Even employees in other floors advise to look for another workshop!

I can only laugh. For Golf 7, which costs 13,300, the seller grants a discount of only 200-300 for cash payments.
When I asked if there could be a discount because winter tires and rims are missing, the seller replies with "No" and "will buy a new car".

Well, maybe we do too, but not for you and it should be noted that the auto industry, like the economy, is in crisis! Nevertheless, one does not meet the customer here, what a shame.

Long live the German auto industry!
(Is this how we going to beat the French or Japanese auto industry?)
I'm going to buy a Toyota Prius 3 Hybrid now.

Just wanted to say a word of praise to Mr. Bessert no matter what, always try to do the best for the customer and support, advice and action to follow Thanks ........
So a short feedback
Am with the dealership in court ...
Car full of problems, eg at 25 tkm intercooler changed or at about 30tkm engine damage and more compartment about 5 times because the camera is not deactivated despite high speeds and me still at a speed of 70 km / h, the rear view time Camera, paint problems , elecktrische handbrake 2 times defect crack on the front axle what they do not find ..... Have tried to give the vehicle back but Vw wants to go to court but I keep you up to date

I went to the VW Autohaus Berlin-Franklinstr. bought a VW Tiguan used car.
Sales consultant was Mr. Markus Binz.
The sale was handled very quickly and perfectly.
I would like to take the opportunity to thank the sales consultant Markus Binz for the sales service and the uncomplicated communication.
If I decide to buy a VW car dealership next time, your sales consultant will have a big part in it.

I recently bought a new car here from Mr. Wilhelm. The advice and sales were professional and he always helped me with all related matters. I was able to find out about the progress of the delivery, etc. at any time personally, in writing or by telephone. He and the other staff were always helpful.
I was also given good advice in the event of a recent damage and I was also very satisfied with the expert on site.
I recommended Mr. Wilhelm to my partner, who has now also ordered a vehicle from him. Thanks for the service, keep it up

I was not satisfied with the service at all, very unfriendly at the reception.
Car is 3 times because of the same mistake change now to another VW house.
It is a disaster

My Passat was visiting Franklinstrasse to diagnose errors and fix creaking noises. A day later I was able to pick up my car again. All defects were competently corrected. The service staff was very courteous and friendly. The service advisor took care of my concerns conscientiously. In professional cooperation with the workshop master, the defects were recorded during the test drive with me.
I felt very comfortable and can only recommend the dealership.

Everything is mixed up there. Completely disorganized. Customers are left alone with their problems. On top of that, arrogant, unfriendly and only focused on cashing in. Have never experienced such poor service in a dealership. Hands off!

I have been a customer for years only because the workshop is within walking distance of the corner. typical berlin service idea! it's not the so-called customer service consultants who are there for me, but the other way around. cheeky, slow, unsuspecting - it could hardly be worse and that's called a branch or specialist workshop. inappropriately expensive, but arrogant towards the customer - that was my last time, then I'd rather go half an hour subway from the nearest VW workshop than do this stupid arrogance to me again

Very nice car dealership. Friendly and customer-oriented.

I just joined Volkswagen in Franklinstr. Get advice from Mr. Niklas Wilhelm. I've rarely seen such a polite and helpful adviser. does a great job and makes a nice impression

Very helpful employees in the parts service. Fast delivery. But I find it confusing there. Therefore only 4 stars.

Lavish car dealership basically equipped with all models. Employees very relaxed and focused on their work. However, assume that questions will be happy to help. We didn't have any, because we had informed ourselves in great detail on the Internet and therefore only wanted to confirm our impression of our dream vehicle by inspecting it on site.

Thank you for the great and friendly advice from the sales consultant Okan Cintemur.
Very good offer !!!