TROPICAL CHEVROLET CHRYSLER JEEP Review

Choy is the best sales guy super attentive and management was very helpful. Definitely recommend if you are looking into a new car to have Choy assist you.

Service Advisor Lauren Felder was excellent, in particular with clear and timely communications. The only criticism was that I had to bring my vehicle back as one of the service issues (cruise control) was not repaired on the first service appointment.

Was lied to constantly, my family put down $2,000 and they tried to keep the money instead of applying it to price, and after that scam promising me to help with price, and was scammed again!

Found exactly what I was looking for. Very friendly. No issues or problems with car I purchased. Will recommend to friends and family. Kevin was a big help. He deserves a raise.

Worst experience I ve ever had a dealership.I was put in a car that I loved and was told to return the car due to them not being able to secure the deal. I had the vehicle for 40 days.I put down money and proof of my employer and pay-stubs. I was then asked do I think I can get a co signer.I got a co signer,I wasn t told more money was needed to be put down . When I arrived to pick the car up I was told at the last minute I needed $300 more.I never agreed to more money the finance manager put it on my paperwork without telling me and without me agreeing to more money. When I asked can I get the money I put down so I could go to another dealership. I was told I was approved and nothing could be done. I feel I was taken advantage of and I wasn t given a fair deal I feel ripped off.

Typical miami dealership, advertise a low price when you get there the car doesn t even turn on. This lace is a joke!

I didn't even get a chance to go visit this dealership and I'am not planning on it anymore because they are so rude. I called them to see what was the latest I can come today (June 29, 2018) for an oil change and when the lady transferred my call to services the guy that picked up told me today wouldn't be a good day cause they're backed up. So then I asked about the next day and he told me to wait because he wasn't sure. Then, when he got back on the phone he proceeded to tell me that he would transfer my call to a different department (I don't know why, when I'm calling about service, so I was a little confuse) and when he did so nobody picked up. I hang up and called back two more times and both time the guy from the service department picked up the phone and hang up in my face. When I tried calling a 3rd time, this time they didn't pick up at all. I honestly feel like that's bad for business and with that being said I will be taking my money to a different dealership that has better customer service.

The supernices vendors but the sinks a total disaster as they leave the covers unarmed and the plastic of the stained countdown

Luis Ramon Quevedo was very professional and mindful of my time. I came in the dealer to sell my Chevy Silverado, did not purchase a new vehicle and was a painless and fast process and got the amount I was looking for! Overall great experience and recommend this dealer and Luis.

My cousin went to buy a car, unfortunately she was help for a person named Yurbiela that does not know anything about selling. Then she was trying to get a hold of her, and she have never responded, and she was unprofessional. Be careful if you go that place!

very knowledgeable, friendly sales professionals with no rush, yet time conscious car buying experience.

The attention I received at Tropical Chevrolet was outstanding.The staff was very reliable, and profesional. Thank you Alex Montalban and management for providing great customer service and going above and beyond to meet my expectations.

Very courteous and professional. Provided all the information I needed. Harris Mcbride went above and beyond customer service levels. Car was better than advertised.

You guys have let me down I will tell everyone to stay away From this dealership and Chevrolet.
Response to Daniel in order to have my windshield repair I had to go back 4 times
Because they did notvdonit correctly the 1st time the glue on brand new cars hood and seats this is how your service department called me that my car was ready because of my honest review Julio the service manager said he would not accept my vehicle in service
Unless iBook down my review! Since in also live in the souronding area of the dealership I have told my neighbor and friend's and family of my terribly experience.

Rudy and Sofia are excellent, they made the whole process fast and easy.

I called bomnin Chevrolet did not have a appointment for service in two weeks then called tropical Chevrolet the service was excellent and loaned me a new car will definitely buy my next car Here. Thanks for everything will refer you to all my friends.

My experience at tropical Chevrolet service center was great, my service tech Arturo Ramirez was great he took my truck in and had very thing done for me, he had the driver take me home and return to pick me up when my truck was ready I'm very please with the tropical team thanks again everyone.

2017 Chevrolet Equinox Premier had no power to start vehicle. Called Chevrolet Road Side Assistant, which showed up in one hour. Technician provided two gallons of gasoline and started vehicle in less than ten minutes. I made a run with the vehicle to send a charge to a weak battery. I went on line and connected with Tropical Chevrolet and booked a 7:30 am for the next morning. I drove down to Tropical Chevrolet and was greeted by service advisor Tyson Ambrose who guided me to the lounge area. I enjoyed a fresh cup of coffee and Tyson keep me updated on status of work. The vehicle was ready @ 8:55 am totally checked out with a new battery. Tropical Chevrolet is Digital, Seamless, and in Real-Time. Tropical Chevrolet and entire staff earned Five Stars! Dedicated businesses and employees need to be recognized by proclaiming gratitude for performance and service.
Daniel C.

I don't like going to a dealerships, normally it takes time (all day) to get the car you want. This time I talked to Thays Barrera one of the sale person. I asked a lot of questions and most of my questions were answered by thays so when I when to the dealership I concentrated in just fill out some paper forms. This time it was a pleasure experience.. Thanks Thays and Tropical Chevrolet.....

Because they help you with any problem with your car and you get a better offer

Outrageous pricing I a camaro was advertised for 17,000 when I got there they said it was advertised I. Correctly the actual price was 38,000 I was charged for paint, rims, engine separately then a discount of a 1,000 dollars off I was supposed to pay 27,000 after everting was added it was back to 38,000. I do not recommend this dealer to anyone

Thank you Mileny Cruz for all the help provided regarding the very satisfactory and professional information.

My husband and I were very pleased with the purchase of our car since the seller Alex Montalban was very attentive and friendly and explained all the details regarding our purchase. I recommend them 100% I really liked their service and quality and price of the cars.

Nothing but excellent customer service I experienced in the service department and the very best shuttle driver service.

Thays was courteous and helpful in the process of looking for a car. The process went by quicker than I expected due to her going above and beyond to make sure we got what we wanted.

I had a wonderful experience with tropical chevrolet. The staff was great and very welcoming. Especially the customer relations specialist, Roxy Kattan. She was wonderful.

One of the too best chevrolet dealership in the US. The staff are best a what there doing, everyone is kind. The best Sales consultant Harris, than you.

I have been purchasing my vehicles from Tropical Chevrolet since 1999 and I have always had a pleasant experience, from beginning to end. Although there is a Chevy dealer about 5 minutes away from my house I will always take the 20-30 minute drive to bring my vehicle to them for service.

Thank you Harris and Sofia for making the purchase of my new car so seamless and thank you Maria for always taking good care of your customers. It's always a pleasure to visit you guys!!!!!

Thanks to Ana and Diana for their help to buy my car.

I appreciate how my salesman went above and beyond to keep me in the car that I wanted. He was excellent! He made sure to answer all of my questions, and if he didn't know the answer he would find out for me. He was very patience & had a positive attitude

Great service! On time. Maria is amazing, her customer service is excelent. Thank you!

If you need a sales associate to facilitate the car purchasing process, look no further than Briana. She is brilliant, charismatic, and comical. She is the most knowledgeable car woman in Miami!

They're the easiest, most friendly car buying experience! Plus they really want the customer to succeed

The customer service here is at the lowest of levels. At least I have not been disrespected or treated like a second class citizen but that in itself is not a plus. Tropical Chevrolet has a habit of not supplying customers with the best of service. They kept our vehicle for more than 7 hours and refused us a loaner car even when we explained how important it was for us to make it to our son's school game by 3pm today. We brought our car in for a simple tune up for the second time and just as before 7-8 hours and no car loaner. We had to catch an uber home and ancel all plans for the day. This is not acceptable when it comes to clients who purchased their vehicles from Tropical Chevrolet. We are never treated with any sort of care and concern here but when we were purchasing our vehicle they went out their way to role out the red carpet... Tropical Chevrolet are borderline untrustworthy.

Great place, service is ran by Mr Julio and parts by Santos. They make a great team since the employees reflect management. Will buy a vehicle and get it service here anytime.

1/25/18 We are debating on whether or not to buy a used truck and so far it has been a nice experience. Time will tell over the next few days. 1/26/18 Ok we brought a vehicle and Everything went very well. Very nice people and service, I will have a update in a few weeks. 5/30/2019 Ok it has been more than a few weeks. The truck runs great but watch out for the service. They hit you up on this. My wife went there a second time and boom $500+ dollars for the front brakes. Last time it was for service 500 dollars. But worse of all she made an appointment and was there for 6 hours. I worked in fleet maintenance and had 2 trucks for over 10 years and maintained them myself. Front brakes don't cost 500 I don't care how you slice it. Too bad i was working because we would have talked to the manager about this.

Very bad experience and very bad work bad information is a disaster

Thank you so much Francisco for helping my wife and I in getting our first car together, you made it easy for us and helped us in deciding which car to get. The equinox premier has been an amazing choice. Thank you for helping us in this new journey we started together. Will definitely recommend to friends and family!

Great customer services from Nicolas and Tamer from Tropical Chevrolet.

PURCHASE AND FINANCED A 2019 TRUCK AT A GREAT DEAL. HAD IT DELIVERED TO MY HOME ALONG WITH THE PAPERWORK. GREAT TRUCK, EXCELLENT SERVICE OVERALL. AS PAINLESS AS AN AUTOMOBILE PURCHASE EXPERIENCE CAN BE. I EVEN DEALT WITH A MANAGER (SOPHIANE)... THANK YOU.

Oh I'm happy with my new car, thanks to the service provided by Luisana ... thanks

I was over charged for parts that wasn t placed on my car.
Lauren stated I needed a part for my engine light to go off and fidelity my warranty company didn t cover the part and I had to pay 217.00. Plus 169 and another 112 for a simple oil change with no parts purchased.

I indicated to her that the Engine light was on since my last visit.

Mr. Chris Brown said he needed to just reset my car for engine light to go off.

Please note no parts was brought but she charged me and I wasn t supposed to be charged. Terrible service

Alex Montalban was very helpful and took the time to get me in the right car. He even got me financing when I thought i could not get approved. He proved to me that his bottom line was me the customer and not just to make a sale. Thanks Alex for all your help.

I will like to thank Maria Reyes and Julio Vega for giving me the BEST customer service that I had this weekend when I was up for my full car services. They truly had patience with explaining to me every packages that they offer and going into details about what works for me. Next time I go I will most definitely ask for them.

Thank YOU GUYS !!!

Not only did they fix the problem we came in for they found other items on the vehicle that were on recall and repaired those also...

TAMER VERY GOOD SELLER, thank you for the vehicle sales

Great Service and Quality at the collision center. My insurance referred me here and I'm glad they did. Quick and quality work. Excellent and professional staff. 10/10 would recommend!

Thank you Luisana for helping us out with our scouting. If anyone were to swing by, look out for her. Thanks again!!

The used car dealership was a terrible experience. The dealership handed me a written agreement to replace two balding rear tires, after the purchase. The used sales department did not allow me to schedule with the service department. In the small print of the agreement was written, if I could not schedule an appointment within 30 days they were not obligated to redeem the replacement. Whenever I called I could not get through. I had to use my wife who then handed me the phone to get an answer. Even then when all was scheduled, after 1 hour 30 minutes they told me they had ordered 18 size tires instead of 16 and we had to come back. Only after to talking to another manager was I able to take care of the situation, but we had to wait around 5 hours, for only $200 worth of work. It is important to note that most of my interactions were with Rudy De Lemos, and other parts of the dealership were like the service department were friendly. Also the actual prices are reasonable as long as you can handle long negotiations with rude people.

Incredible customer service, Ana is very patient and makes you feel very comfortable. Well worth the hour drive to come here for the treatment given. If you go ask for Ana!!

Very family like environment. Professional and friendly to all. Not overbearing but helps you find the deal that fits your needs and of course WANTS..

excellent service, good timing for the repairs, even offered me transportation while I waited on my car. Ismael was very thorough and helpful.

Everything went well. The Service Advisor ( ARTURO RAMIREZ ), was very professional .
Thank you.

Thank you Mr Harris for helping with the purchase of my car.

I bought a 2011 impala with extended warranty and its started to give me problems. I exercised my rights with warranty. for three consecutive times that I've taking my car out for service for the same issue, each time I was given the run around.one excuse was theres only transmission tech. in the building and that I would have to come back another day.overal just poor customer service.

Buyer beware!! I walked in with credit approval (capital one and road loans) and Mauricio and Luigi didn t want to accept it. They pushed us to use their finance company but quoted us extremely high apr and monthly payments. It didn t make sense to use their finance company. However they didn t want to accept our own lender. On top of the financing issue , the car was a total bait and switch. They tried to add $4000 in fees ... $2500 being a safety recon which is suppose to cover repairs done to the vehicle when they purchased it. So disappointed. I will never use this or any other tropical dealership . These people are liars. Do your own research and don t believe a word that comes out of their mouths.

My experience at tropical chevy was quite an experiance.My car salesperson was very pleasant and
Made me feel like she was interested in my wellbeing and was not just trying to make a sale..she had alot of knowledge on the car's she was selling and made me feel comfortable with my decision.definately made me feel like I made the right choice.thank you thays Barrera for helping me in my experiance

I called tropical Chevrolet asking for a car I saw on the internet. Thays helped me a lot, she attended me very well, gave me all the necessary information and gave me several options, recommended to 150% for those who are looking for a vehicle. Many thanks to Thays for his time and dedication.

I needed the 2020 vette and this was the only dealership in the US I could find one at.. my sales rep was Isaiah , he was excellent! Customer service was great and the car is amazing ! Thank you

Communication is Horrible when it comes down to the services department and sales noone seem to know nothing you wait hours to get in contact with someone to get information about a vehicle you purchase from them ;they don't explain your contract they just sell you the car to make money. Never knew this car lot was private owned I would have never purchased a car from them.Most of the employees need to be trained over again I wish I would have never purchased a car from them.i had to wait 6 days before someone finally emailed my contract besides my sales person ;he has no need to return phone calls .I will never recommend noone to buy from here just because of customer service please if you buy make sure u understand what you signing,bc they know you're not gone sit there and read every paper

The hospitality is so good. The workers are very friendly.

They leave cars on their website inventory and tell potential clients that they still have the car in stock, even after it's been sold..

I WOULD LIKE TO EXTEND MY APPRECIATION TO MARIA REYES AND JULIO VEGA THE CUSTOMER SERVICE THAT I EXPERIENCE WAS OUTSTANDING BOTH PARTIES WERE DELIGHTFUL TO SPEAK WITH AND THEIR LEVEL OF COMMUNICATION AS WELL AS EXPLAINING WAS WITH OUT A DOUBT IMPECCABLE. I FELT AS IF I WAS AMONGST FAMILY I WOULD RECCOMEND ANY AND EVERYONE

I never had a worst experience like this, its horrible, it took 2 days to get outdoor price from them. I called at least 10 times every time they answer me we will call you right back and 2 days like that. Customer service doesn t exist, they have bad phone connection, except manager every single salesman can t speak english well its to hard to understand what they want to say.
After 2 days struggle they text me outdoor price $10.200 more then was listed price (price break down attached), think twice before do something with this dealership .

We visited this dealership years ago and the change in atmosphere was amazing. The dealership felt welcoming and friendly. What an incredible experience start to finish! Our salesman Eric Rivera and his assistant Rosa Lucendo surpassed all of our expectations. We were very unsure about buying an American car, but when Eric called us in, he immediately put us at ease. His knowledge, expertise and explanations made us comfortable and now a Chevy owner. From start to driving off the lot in our brand new Malibu the transaction was smooth and stress free. I still marvel at how fast and efficient this team worked to get us in our new car. The finance manager and his thorough explanation of the programs was icing on the cake. We will tell our family and friends that this is the best place to get your new car. Thank you Tropical Chevrolet, looking forward to bringing our daughter in soon for her new car.

If you ever need a new car I would say a must come is Tropical Chevy. Harris, Danny, and Eddie are the bomb. They went out of the way and went an extra mile to assist us in trading in our car and in purchasing a new 2019 Chevy Colorado!!!! Awesome people!!!!

Excellent customer service. Put me in a beautiful truck. Friendly staff welcoming environment. True to their word.

The lady in the front is super nice and friendly, she has such great customer service! And for the shop they work quick and do a great job on fixing anything. Definitely recommend.

I always come to Chevy and roxy is the best she always helps out . . .

excellent service and attention from the seller Luisiana Barroso I recommend it thanks for my car I loved it I did not think to buy it so fast

Shopping for a new 2017 suburban and going to every dealership in South Florida from bomnin to all 3 autonation to Miami lakes auto mall to the Chevy in ft Lauderdale. So imagine how many deals and sales and rebates every sale under the sun every dealer offering the best (So they say )! Here at TROPICAL CHEVROLET by far the best experience possible from the salesmen Fadias with excellent communication and product development knowledge. To the man at the dealership who close the deal MR.MANNY GOMEZ who is the most respectful and humble general sales manager in south Florida,if this man can control your deal you are in the the best hands in South Florida guarantee. To our financial management team headed by MRS.SOFIA PINEDO who gots an amazing interest rate on our suburban and went the extra mile to get what we deserve. THANK YOU TO THE TEAM AT TROPICAL CHEVROLET FOR SETTING THE EXAMPLE FOR OTHER DEALERSHIPS IN SOUTH FLORIDA! DON'T BUY NO WHERE ELSE AND I DIDN'T GET PAID FOR THIS JUST HAD THE BEST EXPERIENCE POSSIBLE HERE

Great service, very friendly staff. I always have my car serviced here and I'm never disappointed

What started as a rocky proposition turned out to be a good buying experience. Thanks to Martin Cespedes for reminding me to always consider what your elders have to say and to Eddy and the finance team for helping me understand why choosing certain extras make sense when buying a vehicle for a loved one. Thanks again, my daughter is extremely happy and appreciative with this fabulous car.

Recommended to 200%. It was those who guided us in the purchase of our current vehicle located in Miami. It was an honor to have their services. Total thanks to Luisana Barroso.

I called about a car that was $10,888

I wanted to buy cash , they quoted me $15,000 to walk out the door !!!



The car is advertised at $10,888 so how after taxes & tags it s $15,000 ?

They said
$900 dealer fee
$879 for Tax & Tags
$498 to transfer the title to N.C.
&
$1500 in some ceramic fee , something that they place on the seat & dashboard

I was thinking I would not pay more than $12500 after taxes & fees

I can t believe they said $15,000

Very good dealer excellent support and attention, especially that of Andrea Castillo! Thank you.

Great customer service one of my favorite Chevy dealership

Sales guy, want it to sale me what he want not what I was looking for...

Just bought my new car last week and I am so pleased with the purchase thanks to the help of Briana! She was so kind and professional. I would definitely recommend her and this dealership to all!

Outstanding service, have owned corvettes for the past 10 years and only had them serviced at Tropical. I am treated like family. your personal are top of the Line, be it Lisa at service or Roxy Kattan at the loaner dept - always with a smile and ready to assist, highly recommend your dealership to friends and family. Keep up the good work.

This place have good deal and. Price Sale man very nice especially David. And Sufian

They really treat like family excellent service 5 stars all the way.

TAMER WAS Very professional personal. Nice job with honesty. Good experience purchasing a truck at Tropical Chevy.

I went to this dealership based on a fake advertisement on Edmunds App. When arrived I was advise that the car was $4,000 more expensive than what the App said and their official website. The salesman explain all the EXTRA fees as well as the change in the base price of the vehicle.
I gladly negotiated since I liked the car.
I closed the deal on an agreed amount with the Manager of the dealership. I went by all the Departments filling the Forms and Signing the Required paperwork to take the vehicle.
When I got home I review the contracts (around 30 pages of information) and the numbers where not adding up. I was basically paying $7,000 MORE for the car... I am a first time buyer, so I literally felt robbed by this dealership. Next morning I went at 9:00 AM (when they open) and encounter the salesman that sold me the car. I politely told him that I would like to return the car and I was not happy. He s reply was: I can not help you, this is not Macy s that you buy something and next day can return it. Politely I explained him that I literally was robbed by them. Showed him the contract and the numbers. The salesman was not able to answer me properly, so finance gentleman came and explain. Still... did not made sense after more than 3 hours of him trying to persuade me about the total amount was correct.
It was not correct because there should be a more ethical and moral values in this dealership when the manager shakes your hand and agrees with the price they should comply with their words...
Finally, they sent me with the head of finance (a fine gentleman and patience) in which he clearly understood the gravity of the situation and helped me to reach as close as the deal that I signed (the cost of the car was still WAY higher than what was agreed when I gave my hand to the MANAGER of the dealership)
In conclusion, it was a shame that me as a first buyer had to go thru this experience which was a learning process. I always heard really bad things about dealerships and that they are sharks etc. But I really apply the benefit of the doubt and gave the chance to the gentleman s of this dealership and it was a mistake. I am not rich. I am a hardworking guy of 27 years old that is trying to grow and I was lied at this dealership. Why? Because of the following: 1. The finance gentleman that took my case and provided me with all the documents to sign did not do his Job. He spoke about the weather while was providing me all the documents to sign. (I should have paused and read them; my mistake. I learned) this gentleman should have explained me and walk me thru all the paperwork.
2. He rushed me to the insurance department. That s how I knew when I got home that I was tricked.
3. I stayed outside the dealership just admiring my new car and feeling proud of what I had achieved. And the salesman came out side more than 3 times to ask me if everything was okay.

I hope my review helps this dealership to enforce the basic morals and ethical standards values of working people. I know that every day a dumb person is born and a smart person is born, I was the dumb ... I truly do not know if all the dealerships are like this one but look out people... hold your excitement, be patient, read everything they give you... because at the of the day, you signed it - meaning you agreed to it.

Excellent attention and quality of service, I recommend them if you want your first vehicle, totally satisfied with the results!