Daniel De sousa

Review of TROPICAL CHEVROLET CHRYSLER JE...

I went to this dealership based on a fake advertis...

I went to this dealership based on a fake advertisement on Edmunds App. When arrived I was advise that the car was $4,000 more expensive than what the App said and their official website. The salesman explain all the EXTRA fees as well as the change in the base price of the vehicle.
I gladly negotiated since I liked the car.
I closed the deal on an agreed amount with the Manager of the dealership. I went by all the Departments filling the Forms and Signing the Required paperwork to take the vehicle.
When I got home I review the contracts (around 30 pages of information) and the numbers where not adding up. I was basically paying $7,000 MORE for the car... I am a first time buyer, so I literally felt robbed by this dealership. Next morning I went at 9:00 AM (when they open) and encounter the salesman that sold me the car. I politely told him that I would like to return the car and I was not happy. He s reply was: I can not help you, this is not Macy s that you buy something and next day can return it. Politely I explained him that I literally was robbed by them. Showed him the contract and the numbers. The salesman was not able to answer me properly, so finance gentleman came and explain. Still... did not made sense after more than 3 hours of him trying to persuade me about the total amount was correct.
It was not correct because there should be a more ethical and moral values in this dealership when the manager shakes your hand and agrees with the price they should comply with their words...
Finally, they sent me with the head of finance (a fine gentleman and patience) in which he clearly understood the gravity of the situation and helped me to reach as close as the deal that I signed (the cost of the car was still WAY higher than what was agreed when I gave my hand to the MANAGER of the dealership)
In conclusion, it was a shame that me as a first buyer had to go thru this experience which was a learning process. I always heard really bad things about dealerships and that they are sharks etc. But I really apply the benefit of the doubt and gave the chance to the gentleman s of this dealership and it was a mistake. I am not rich. I am a hardworking guy of 27 years old that is trying to grow and I was lied at this dealership. Why? Because of the following: 1. The finance gentleman that took my case and provided me with all the documents to sign did not do his Job. He spoke about the weather while was providing me all the documents to sign. (I should have paused and read them; my mistake. I learned) this gentleman should have explained me and walk me thru all the paperwork.
2. He rushed me to the insurance department. That s how I knew when I got home that I was tricked.
3. I stayed outside the dealership just admiring my new car and feeling proud of what I had achieved. And the salesman came out side more than 3 times to ask me if everything was okay.

I hope my review helps this dealership to enforce the basic morals and ethical standards values of working people. I know that every day a dumb person is born and a smart person is born, I was the dumb ... I truly do not know if all the dealerships are like this one but look out people... hold your excitement, be patient, read everything they give you... because at the of the day, you signed it - meaning you agreed to it.