Neil Deochand

Review of TROPICAL CHEVROLET CHRYSLER JE...

The used car dealership was a terrible experience....

The used car dealership was a terrible experience. The dealership handed me a written agreement to replace two balding rear tires, after the purchase. The used sales department did not allow me to schedule with the service department. In the small print of the agreement was written, if I could not schedule an appointment within 30 days they were not obligated to redeem the replacement. Whenever I called I could not get through. I had to use my wife who then handed me the phone to get an answer. Even then when all was scheduled, after 1 hour 30 minutes they told me they had ordered 18 size tires instead of 16 and we had to come back. Only after to talking to another manager was I able to take care of the situation, but we had to wait around 5 hours, for only $200 worth of work. It is important to note that most of my interactions were with Rudy De Lemos, and other parts of the dealership were like the service department were friendly. Also the actual prices are reasonable as long as you can handle long negotiations with rude people.