TROPICAL CHEVROLET CHRYSLER JEEP Review

Great cars great service and down to business with wasting that extra time. Sales person Luis Quevedo got us what we wanted. Thanks

I had a 9:30am appointment didn t get out until 12:30pm for an oil change!!!!!!!

My experience was amazing. I had a really good deal. Thays, the sales professional was very helpful and patient. She took the time to find the perfect car for me and I really appreciate it. I definitely recommend her and the Tropical Chevy dealer !!

Took forever to get out if there. Best part was when the finance lady told my son shes gonna put vodka in my sons milk. Real clASSy

My husband and I are very pleased and happy to have earned this achievement to have our car thank Mrs Ana Almonte for helping make our dream very happy reality and grateful for their great partnership for us, support, help an excellent person to equal Oscar advised us very well recommend to all very good service and attention to the public

Gisell de costumer services was very attentive and cordial in yesterday's call, upon reaching the dialer he took great care of us and directed us towards the person who was going to attend us. Thank you

I am grateful for the attention given by Mrs. Thays for the purchase of a vehicle and I will recommend it to family and friends for a future purchase.

Sales person was great. I have given Omar enough time to resolve the "promised issue" (all text conversation on my phone). I have obviously given up. I was enticed to co-sign for my son's car with Omar promising in front of the finance guy that he will provide a release to the bank after paying the car 2 month, releasing me as a co-signer. It's the ONLY reason that I co-signed. Which as a man, I respected his promise. After the 2 payments, I reached out to Omar and reminded him and he said he would, but never updated me. After the 4th payment, Omar doesn't even respond to my text nor picks up the phone. It's sickening to know that people (Omar) and finance guy can literally look into your soul and lie. I am a single mom and adding this excessive $ amount to my credit report has prohibit me to do thing that I need to do. It's a shame that I dealt with such a nice salesperson, beautiful showroom and due to toxic people, I won't be returning. FYI: Omar too was nice and personal that's what's scary in todays world. The greed of money.

Where to begin... I came in to this dealership to be received by the best quality salesman. I needed a new truck for my business and Alfredo Hiller and the manager Carlos made sure I left with the best truck and price I could get. 100% recommend.

Tropical Chevrolet is amazing what an imcredible sales, service and pur favorite is the smart dude in the technology department. He is great and always helps us with anything we need.

I would.definitely buy again.

Tropical Chevrolet will always be my recommendation to everyone. The service team works together and the service so great. Thanks Topical my family appriates you!

My girlfriend and I went to this place referred by a letter from Alliance encouraging us to do bussines with these guys based on our Credit History,once there we were escorted and began the tradein and financing of a new vehicle very by Cisco Nieves,a very kind a very professional Sales representative.the business went smooth and were very happy to leave the premises wih a new 2014 Spark Chevrolet,we were really very excited and looking forward to do more future bussines with this Dealer until....after a week enjoying our new car it was confiscated by those wolves also forced us to take our old car back because of some ridiculous discrepancies with our paystubs...And in spite of all this nonsense heartbreaking and outrageous atrocity commited by these unprofessional Bank Goons they tried to suggest without remorse to come back later in a year...I wont spend a dollar in this crappy pace ever again...

I appreciated them trying to put me in a car but they ran my credit through like 5 different banks without my knowledge. And they didn t allow me to leave after I told I had to be somewhere else. The person helping me was nice but the process was trash.

I use to provide maintenance for my Chevrolet Malibu on Jiffy lube but after an inflated bill from them I came to Tropical and I get surprised for the prices. I recommends Chevrolet owners go to certified dealers since out there you can get a false bill.

Thanks to David Diaz for the purchase of my car very grateful and very kind and attentive to customers thanks

Hidden Fees and Tricks
Internet Price for a Chevy Cruze LT 2018 was $11985, I call ahead to make sure that was the right price, the person who help me over the phone said: "yes, that will be the real Price".
then I said I don't want to go there and waste my time cause the price has hidden fees, and she said: "don't worried that's the price you will get" I said ok, let me go
when I get there the price was like $17 000 because I have to have GM Lease and GM Card and other GM service to qualify for the $11985 advertise price, and I said: "why when I ask over the phone you said that was the price?, if you would it ask me if I have any of those GM promotions, I wouldn't waste my time
not to mention that just to get an offer I spend like 2 hours seating there
Torpical Chevrolet
Just another Dealer with hidden fees and not to mention the other fees that are super high compare to other chevy dealers

Thank you all very much for the services, Seller Alex Montalban is great, he helps you with your budget. has 5 star.

Luisana thank you very much for your excellent attention and recommendation of Carro, so far everything is going well

Went for an oil change and some how got a new car with lower monthly payments.

I absolutely love Tropical Chevrolet! The salesman and staff were extremely knowledgeable, friendly and professional! We had a great experience and would highly recommend this location to all our friends and family. Thank you so much!

Lisa, Roxy and crew at the service department keep my truck running great. Bought the truck in 2015 and have had zero problems. Thanks guys!

The best in the country and very good attention in everything, especially the saleswoman who attended me and the young man who took me to see the vehicle

Tropical was great! I left another Chevrolet dealership due to their untrustworthy attitude and went over to Tropical. They were very straightforward and upfront. Also the finance manager Yubriel was awesome!! She saved me a lot of money. 5 stars!

I received very good advice from Vasilis, I was very happy with your attention. I recommend Tropical Services to my friends !!

Excellent service.Very grateful to Ana Almonte who, instead of behaving like a saleswoman, behaved like a friend, really cared about the need for the car I need, she showed me all the options that were best for me, she got an excellent monthly fee, highly recommended but more recommended. even Ana Almonte's service thank you very much

our usual account rep P*** was great and treated us nice he received a recent promotion which is great for him but L*** our new rep has been caught in several lies tring to just buy time untill our repairs are done she called us and said that the tech damaged two bolts tring to remove the head then later the manager called and stated the the bolts were found that way!! over all poor service and we will be going to another dealer with all our future business

TL;DR: Fantastic customer service, awesome team! We bought a great pre-owned car - by far the best experience among all dealerships we've checked out.

Look, I don't ever write reviews. But in this case I just have to because of the perfect teamwork and customer service we experienced. So, the wife and I came in a couple of weeks ago just to browse a few pre-owned cars, and Alfredo was fantastic. Super chill, tons of patience, exactly what we needed, and afterwards remained available for our questions without being pushy or anything. Yesterday, after spending all day checking out other dealerships, Tropical Chevy was our final stop. With Alfredo being off, Tamer took over and helped that indecisive bunch that my wife and I sometimes are make the right decision (thanks for the laughs, too). The sales manager (Sofiane) played his part in sealing the deal, then handing over to the finance manager (Eddie) who got us through the paperwork in no time. And they did all of this while making us feel comfortable and dealing with our quirkiness. Oh, and AFTER everything was signed and sealed, they topped it off with a gift. What a place.

Thanks for everything, guys!

I went only to see a truck and then tell my wife so we can buy it later but I left there with the truck the same day. Very nice attention and service from the team that made my deal possible Diana and Joey. Thanks

Rudy, Is the best salesman at tropical Chevrolet an excellent salesman who is like a family, has time to dedicate to his clients and always stands out of any problem, gives you the best attention and always guarantees the best for the client.

Large selection of vehicles to choose from. Convenient location. Robenson Jeannot, who sold us the truck, made us feel like family. The purchase was a pleasant experience, not typical of what is associated with buying a car. I highly recommend Tropical Chevrolet if you are looking for a vehicle.

I am loving my new car at Tropical Chevrolet. Thanks to my sales guy Alex Montalban. It was a Wonderful experience. He was very helpful, friendly and professional. When the time comes I would definitely purchase my second car with Tropical Chevrolet. Thank you so much Alex!

I bought my Camaro in January at this dealership. They were very professional, and Mr. Robenson was the seller who followed the whole deal. He was excellent and competent, he accepted all my requests without excluding one. I am very satisfied with both the purchase and the reception offered by Chevrolet Tropical. I highly recommend it !!

Thays and the Sales Team made me feel like I was at home, they guided me and answered all my questions very professionally. I was very pleased, I love my new chevy thanks again !

Alex Montalvo has a good customer service skills is super helpful and friendly he satisfy all my needs thank you.

It was a very pleasant and satisfying experience. Especially his employee Luisiana Moreno. Very good attention

Very grateful for the service, I recommend buying from this dealer. excellent staff and attention

I visited the Chevrolet dealer on the 31st of August and Oscar was my sales rep who help me find the car that I wanted. He was very knowledgeable in the car and showed me all of its features. Very kind and professional. The finance manager Johnathon got me the best price and exactly the amount I can pay for the truck. If you are in the market for any truck check out this dealership. Their customer service and professionalism will exceed your expectations, guaranteed.

Great service, enjoyed the experience of buying at Tropical Chevy. Thank you Mily, you were very helpful and amazing service ... I love my Chevy

Noemi Gerardo is the girl to contact when it comes to buying a car. Good experience

excellent service
Roxy treats you super well !!

Excellent service and a wonderful staff that solves your problems and a special thank you to Maria in the service department for all your collaboration and support, 100% I recommend it to my friends and family

Cause they really takes care of your vehicle with a smile got to love them

TAMER VERY GOOD ATTENTION AND VERY FAST HELPING ME TO FIND A GOOD CAR VERY SATISFIED BY THE SERVICE

Very pleased with Francisco's service. Very professional and helpful in buying my Tahoe. I did a trade of my previous Tahoe and I am very happy with everything

Ralph, Amy, Oscar, the whole team, from an insurance salesman and financing, gave me an excellent service, all very kind and with a desire to help. Thank you

This dealership was top notch! Maria Reyes went above and beyond to make sure I had the most comfortable and amazing experience. She gave me suggestions and her advice, but was in no way pushy what-so-ever. After I decided on the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Maria Reyes to anyone who is looking for services on there vichele.

I brought my C7 vette in to have some parts replaced, which I had ordered previously in the week when i scheduled my service appointment.

Upon arrive at 8am, as scheduled, the service advisers had no record of my appointment. After explaining that I had been in and spoken with an advisor who took my details and told me to return at 8am on Friday, but who gave me no paperwork, I got the feeling that they believed I was just making up some story...as if I would go and purchase parts from the parts department, and then drive 40min at 7am on a Friday to play games.

It then took 2hrs to then be told I needed to buy an additional $400 in parts which also needed to be replaced.

I'm not annoyed by the $400, I'm annoyed that it took 2hrs to remove 15 bolts when I was there first thing in the morning, the extended wait time, again precipitated by the outside service advisor failing to schedule the appointment properl.

All in all I was there for about 4.5hrs for what should have been no more than 90min with the wait for the additional parts.

The only reason this isn't a 1 star is because the gentlemen in parts I worked with was great, and the service advisor I worked with today did a good job of salvaging what could have been a terrible experience by rebuilding the relationship with his attention to detail with the various parts I needed to have replaced.

Its difficult to maintain quality relationships with customers when simple stuff like appointment management starts everything off on a sour note.

If mgmt is reading this, I'd make it a point to remind your service staff that every interaction, no matter how seemingly immaterial or receptive it might be, is essential to the greater goal, which is customer satisfaction.

Not the worst experience I've had at a dealership, but certainly not the best either.

My planned repair was made impossible due to the actions of the tow truck drivers involved - one which was a vendor of Chevrolet - soon it became clear the individual was going to be of no help. Luckily for me Chris Brown stepped in and took control of the situation - sent him away, helped me get transportation and told me the situation would be handled. Chris was off the next day, and Steven Picado made contact with me of his own accord (when does that happen?) and gave me an update on the car- and he handled the rest of the transaction. These two made a very negative situation tolerable - and turned what could have been quite a scar on the reputation of Chevy in my eyes, into a positive.

I want you to know how unsatisfied I was with the service I received on 02/18/2016. I originally came to repair a seat belt recall that was a scheduled appointment, while I was there I decided to do an oil change since I needed one. After hours of waiting for a call from your company, I decided to call and see if my car was ready and came to pick it up. The service consultant didn't inform me that the job was not completed and that I needed to reschedule my appointment, all he gladly did was walk me to the cashier to pay for the oil change. When I got inside my car I saw that the problem was not resolved, but I did not have time to go back inside and talk to him, because I had to pick up my children from school. Its just mind boggling to me that something that takes 15 minutes at a local oil and lube company and half the price to do, took your company 5 hours. So basically I paid your company to waste my day and time to be incompetent and unhelpful . It would have been nice if someone contacted me to make me aware that the part wasn't available and I needed to reschedule my appointment. But since its all about the money and not the customer service, you guys didn't care. Its just real sickening and I expected better from a brand like Chevy but I guess I was mistaken. Thanks for not helping me resolve my problem and wasting my valuable time. Feel free to contact me , if you want to discuss how horrible my experience was.

Had my car serviced and Maria Reyes was amazing she helped me all the way and went above and beyond for me she made sure I got everything I needed. I love this dealer never once had an issue with them this dealer is amazing. Service staff are all an elite team and will do whatever it takes to make customers happy Tropical Chevy has gained a loyal customer for many years to come nothing but smiles on this end. I ll make sure to tell everyone about this amazing service.

Excellent attention!! Carlos from the front desk is efficient, responsible and provides an unparalleled service. Jessica from Enterprise is also quick and friendly. Thank you

I will say Lisa in Service is the Best!!!!!! Thanks Tropical for having A great Service Advisor!!!!!!!!

Very bad attention. I took my car for a factory revision, it should take 30 minutes and wait 1 hour just to tell me that they didn't have the part. I had to go back another day, wait 2 more hours. They returned it with stripes in the paint and I don't know They took over.

I purchased my 1st Chevy today. The experience at Tropical was great, The Sales Manager Eddie Caldoron and Salesman Harris McBride along with Minelli Reyes and Lisa Glynn made this purchase easy and painless process. After selecting my vehicle the Finance Manager Amy Williams walked me through all the warranties with a full understanding. This was one the best experience and I would recommend anyone to Tropical Chevy.

If you refer someone and want to get the check they give you the run around and ignore your calls,to get the deal done they do all they need to but not when it s time to pay the person who referred them.I asked for manager and they clicked and clicked on my phone call.They need to hire people who pick up the phones and actually help you locate or find the problem.

The whole Tropical Chevrolet team was professional and honest, and as a new buyer I LOVE that. I do want to thank Thays once again, for taking the stress away from buying a new vehicle. I reccomend this dealership to anyone looking for a new or pre owned vehicle.

Thank you I am very pleased with the attention of the sta. Luisana for the purchase of my vehicle

I want to say thank you and recommend Briana Martinez. Very knowledgeable in her position. Any question that was asked, she had the answer for and guided me through the process as smooth as possible. Thank you very much.

I went in for a simple oil change. Simple is not how I'd describe this process at this dealership! The first issue arose when the concierge, Maria, presented the platinum oil change package for $117. Is it really necessary to upsell this package immediately?! I would've offered multiple options and let the customer decide. I then had to explain that we have a coupon for the oil change. She honored our request, but ofcourse seemed hesitant to the fact. We waited a little over an hour, for Maria to come explain that the plug for the oil change needed to be replaced, as it was stripped. I explained "how are we supposed to know that the technician here didn't strip it"? She then decided to take us to the manager. It should be understood that prior to coming in we had no leaks or issues with the oil. He then stated it will be $25 extra to replace the plug. Seriously?! A simple plug I can go purchase for $5! Yeah they can charge more for parts, but $25! The manager then takes us to the technician. This technician, no judgement, looked as if he was an apprentice or still in high school. Still wondering if he stripped the plug. I then requested if they could work with me on this obscene charge for a plug. The service manager talked to the parts manager and he explained it was 28.95 they will give it to us for $21! Ha! At this point, two hours of our day had been wasted. I said that's fine, which ofcourse was not fine, but we had work to get back to. Finally, after its all said and done, we paid $83 for a basic full synthetic oil change with a coupon! I've changed my own oil many times, but this is my girlfriend's car and was under the impression that a dealership would do a good job! Overall, very dissatisfied with this level of service!

We were vilely fooled I tried not to visit this Dealer

Thanks to Luisana for helping me make the decision in my car, excellent service.

The place is one step BELOW a flea market, at least a flea market you usually leave with something. I would give them Zero stars if I could. Went in with a trade and they tried to screw me so bad offering 50-60% LESS Than the TMV & KBB TRADE IN value. Tried to steer me into a 2018 because it s a better deal than the 2017 s with employee pricing and the Costco deal. As they were going back and forth in Spanish, (And I only speak English, which I thought was extremely rude in itself). Then instead of factory leather they tried to get me to put after market leather in a special facility- because it s cheaper. (KICKBACKS) I wasted 3 hours while they screwed around, demanded my credit being run and then tried to get me to FINANCE A $65,000. TAHOE LS LS! Not a premier at $1300-1400 a month. All Because the lease deals weren t good, and then to top it off the finance manager was only concerned with how much cash I could put down as 3-4K and they wanted more. There is a reason they have 500+ cars in stock. Tropical Chevrolet you can GFY and for the GOOD people looking out there DON'T WASTE YOUR TIME, WHAT A COMPLETE JOKE! Dont trust the 5 stars, they are probably fake. STAY AWAY THIS SCAM OPERATION!!!

Purchase process very easy and efficient. Thanks Francisco Graffeo

Great customer services...but tehy make me wait 4 hours no good

Went to check out a truck after speaking with an sales associate over the phone. Wasting my time driving 45 mins to be told the gas tank is rusted out and can t drive. What a waste of gas and time. Thanks guys.

I was helped by Miley and she helped me in every step of the process she was so professional and helpful , and I can recommend her 100%

I just purchased a car from Topical Chevy and I couldn't be happier with my experience there. The VIP department was fantastic. Erik Rivera and Rosa Lucendo were such a pleasure to work with. They helped me every step of the way and were able to get me the deal I wanted. I would defenitely recommend anyone looking to get a new car to go to them!

I went to test drive and I m still so excited that I drove off the lot with a 2020 Equinox, Thank you Naomi and Gisele for all your patience and help, you make buying a car very easy. Tropical Chevrolet you re all the best.

Thanks again, Charlene

The Body Shop is great...the service Department gave me the worst customer service I've ever experienced. I'll take my Camaro up to Sunrise where they know how to treat people with respect.

New post - I called the number below and asked to speak with Yalain Reguera. Yalain has not worked there for quite some time...the response was auto-sent. I left a voice message with the General Manager....still no response.

Great car buying experience...got at the dealership at 3:30 left buy 5 with a new car for my youngest daughter! Chevy (sales representative) was fantastic!