Went through hell trying to get my money back, the...

Went through hell trying to get my money back, the reps seem a bit unfriendly. I get you re just trying to get you check and move on but hey! Have a little customer service . I did however manage to get my money from the higher ups now THEY were very police and sweet, understanding and made the headache go away aft dealing with their horrible staff, good people the higher management is but the people beneath them? Umm... can we say, New Staff???