We were in the market for an affordable new sedan ...

We were in the market for an affordable new sedan for my 17 year old daughters first vehicle. Costco Auto Buying program referred us to Miller Toyota, Culver City, which is 30 miles from our home, and we had an appt set up with a rep at 2pm yesterday. Our first stop was William L Morris Chevrolet to test drive the Chevy Cruze and Malibu. Jeff Morris was very concerned about my daughters satisfaction with her first car and the fact that we would have to leave in the mid day heat from Simi Valley to Culver City Toyota, when I stated that he had a very good relationship with Nick Dulea, general manager across the street at DCH Toyota of Simi Valley, and that, if we wish, would make a phone call and have Nick and his team take care of us. We agreed to do this at least to see and test drive the Camry and possibly avoid the hassle of driving to Culver City to find the same car. Jeff Morris made the phone call; and we were greeted at DCH Toyota of Simi Valley by general manager, Nick Dulea and rep Tony Fierro, with smiles and handshakes making us feel right at home. After describing basically what my daughter was looking for, Tony swiftly escorted outside to the lot to look for the camry SE 4 dr White exterior with Black Leather interior minus moonroof and navigation. Nick from the very moment we arrived assured us with confidence that the price and auto would meet or exceed our expectations....and he was correct. Once we narrowed down the specific features of the auto; Nick dealer located the exact vehicle at Northridge Toyota; dealer traded the vehicle in the 1 hour timeframe it took us to have lunch and return to dealership. After lunch, Tony returned with the car; had us inspect to make sure it was indeed the exact auto we desired with all included features, meanwhile Nick kept showing us the features and made double and triple sure all features were just as we desired so that he could meet our needs of finding the exact car with the exact features Nikki desired. After verification that the dealer traded Camry was exactly as we desired, the car was sent for detailing and we proceeded with the paperwork process and financial. All the team members were VERY kind and compassionate and congratulatory at every step. Overall, the entire customer experience, which lasted a total of 4 hours, was worth the time effort and persistence and easily among the best we have had (10/10). Nick assured a better than Costco price, delivered on his promise, made us feel at ease without pressure or coercion, and due to the huge savings, we were able to afford some essentials, like LoJack System, Door Guard safety package, protective 3M rear window tint package, AND most importantly, 7 year 75 Mile extended Platinum Care Coverage. One of the salient selling features of this car was the 10 airbag and 5 star safety rating as well as many many years of customer loyalty record sales and the fact that we were recent purchasers of a 2011 Toyota Sienna Minivan. Cheers to DCH Simi Valley Toyota - Nick D, gen mgr, and his entire support team, for making my daughters FIRST auto experience painless and extraordinary. God Bless DCH, and all the future and past happy purchasers as well as Jeff Morris at William L Morris Chevrolet for thinking beyond the almighty "sale" to truly satisfy the customer !!!