I took my sienna to Toyota of Richardson for 15k m...

I took my sienna to Toyota of Richardson for 15k maintanence and just to check the fluids etc.. They said there is a safety recall on the car. I left my car there and they gave me a loaner. My car was ready after about 20 days and when I went to get my car, there was a scratch on the side almost all the way from back to the front and my car was super dirty with bird poop and leaves all over. They sent my car to a body shop and gave me coupon for carwash. While I really did not like the way they returned my car to me which also caused lots of inconvenience, I still wanted to give two stars because they tried to fix their mistakes.