Octavia Bolds

Review of Toyota of Richardson

JOHN GLASCOCK brings the whole brand of Toyota to ...

JOHN GLASCOCK brings the whole brand of Toyota to all time low for customer service. The Toyota brand has been apart of my family for more than 15 years. I have experienced the brand as a "family" brand that caters to families. However, while my new vehicle was being prepared, which would take an estimated 3 hours. I asked someone if there was a courtesy computer I could use as I needed to check e-mails and watch a meeting. The person directed me to a set of computers( not being utilized by anyone) with the ability to browse online via Microsoft Edge. However the person (a showroom dealer) didn't know the password. He offered his computer which I used to check e-mails discovering I had a meeting to watch. The dealer needed his desk back at which point I asked if I could try one of the sets of computers again. I tried and was successful with locating the browser where I proceeded to pull up my meeting. A gentlemen (GLASCOCK) walked by several times looking, then appearing to clean, then making his way next to me to clean the other computer. He asked me a series of questions like was I being helped, who was helping me, I responded the dealer's name and then finally.....he told me what he intended to all along....the computers were for "customers" getting their vehicles serviced for service needs. My vehicle was getting serviced for me to take off the lot as again I trade in my vehicle for another vehicle from their lot. GLASCOCK's undertone was very RUDE, DISMISSIVE and UNWARRANTED. He didn't care that I was a single mother of a child with a disability-- which means my schedule is tight and I have to complete tasks as they come. Children are out of school children with disabilities have virtual therapies which means when I get home from this unexpected 3 hour wait I have to jump into mommy mode.No one was in line for the computer I was not doing anything inappropriate(Social media) as he observed while he stood beside me glancing over my shoulder "pretending" to clean. The showroom dealer represents the Toyota brand I am accustomed to which is going out of his way to accommodate the customer. When I informed GLASCOCK that my experience with the Toyota brand was the availability of a courtesy computer he told me, the computers were for "customers". Sometimes it's the little things that count I waited patiently, didn't cause an uproar, but felt very insignificant as a customer.