Shayna Byrd

Review of Toyota of Richardson

we bought a used truck in April 2018 for our sons ...

we bought a used truck in April 2018 for our sons first vehicle. we ve had nothing but issues. we looked and agreed to buy the truck before the paper was taken off and we drove it home in the dark. we had three people in the truck and my husband was driving it. well as soon as we get home and the paper was removed, my 14 yr old son noticed when the light was on the crack in the windshield exactly where the sales paper had been on. my husband brings it to the salesman s, Garry s attention and he was really nice about it and acted like it wouldn t be a problem to fix especially when the paper was right over it. he also said his manager would be able to pull up the original photos when they get vehicles before the paper covers it to see if the crack was there. he seemed very confident that they would have the photos of when they first recieved the truck and we were very confident the crack would be there because we knew he didn t hit anything. we went back and forth and the main problem was that the manager would say he would get back with us and not once has he. when i went in to ask to look at the photos all the manager pulled up was the photos they put up on the website that already had the sales paper covering up the crack. when you zoom in it s blurry but if you look close enough you can almost see the shadow of the crack from the sun but again it s too blurry to actually prove that. either way we had the truck one day, most managers wouldn t question it especially when they can t prove whether it was there or not so because he couldn t prove it and (chances are it was there since the paper covered it and we had the truck less than one day when we discovered it) he kept making up excuses saying he would ask his boss and get back with us and he never did. my husband even had an email where the manager stated he will let us know what they decide and still nothing. several messages on voicemails and still nothing.
the biggest problem was that we realized the a/c wasnt working as we test drove it so the salesman took it to service and they fixed it. got home and a few days later we realized the a/c wasn t blowing cold air again. so we took it back up there, left it a few days and they fixed it , a few weeks go buy and a/c again wasn t working so we took it back and left it a few days and when we went and picked it up, they tried to charge us for fixing it, even though we ve had problems with it since the day we bought it. now our truck is up there because again had an a/c problem. the a/c only turns on high and if you try anything lower it doesn t work at all. again we seem to keep having different problems after they ve fixed it this time the man calls and tells my husband they had to replace the truck blower motor and that it s going to cost $350 and coincidentally it s not related to the other and not under warranty, even though the a/c hasn t been truly fixed since we got it.
the horn also didn t work but they fixed that just fine. but if the horn wasn t working on a truck they sold then chances are they didn t actually check the truck out so they also most likely never noticed the crack on the right side of the windshield.
if you buy from these people, make sure all the things that belong in the truck are there also. we realized a few weeks after buying the truck that every one of the back seats headrests are gone. which is weird. but of course we can t say anything now.
we still have the texts from the salesman and my husband still has the email that the manager never replied back to. i m pretty sure his name was Aaron Grimshaw.
Common sense tells me if the horn wasn t working, there s a crack in the windshield, and the fact that no one noticed something wrong with the ac/blower and it still hasn t been fixed and seeing other reviews on true used sales side that they re not checking these used cars and trucks out. i feel like they re getting them traded in or out of auction and literally slapping a paper on it.