Toyota of McDonough (formerly Hank Aaron Toyota) Reviews

I made an offer on a vehicle online and was contacted via email. Several emails and serveral text later regarding the vehicle I convinced my husband to go and see about the deal. The person was not available when we got there nor was the manager. I take the blame for being mislead and lied to. Thank you Toyota of McDonough. When running a business INTEGRITY should be one of the most important asset. Integrity was not part of the experience I had today.

I purchased my vehicle Apr 23, 2020!! From the tone me and my husband walked into the dealership we were treated with the best customer service!! We worked with Milton Hall HE WAS PHENOMENAL!!!GREAT SALESMAN VERY KNOWLEDGEABLE WITH INFORMATION ABOUT THE VEHICLE PATIENT AND KIND AND ALOT OF POSITIVE ENERGY!! I Would recommend Milton any day and the dealership best car buying experience!!!

Erin Sims (a sale rep) and the sale manager, made a promise to have my Cadillac service, due to some mishandling with one of their mechanics. When it is taking of, I will definitely change their star rating.

I came to trade my truck in end of Feb. I brought a co-signer, they took my truck and my $1600 down payment for me, added me on the contract and then proceeded to put everything fully in the name of the co-signer so now we have no way to register the vehicle being that I live in FL now. I am on the contract, my truck is in their possession now, yet I have no authority to register the vehicle I bought and pay for in my name? How does that even make sense? When my Co-signer went to the dealership to question them, they threw her out.

After spending several hours next door at the Honda place and being unable to make a deal, my mom suggested we pull into the Toyota dealership (which we had avoided because we'd been there months earlier but didn't have a good experience.) So it was just a few minutes before closing and we decided to just drive through. She spotted a car she really liked and jumped out to see it (and it began to rain!) Our salesman, Leon Poole ran out in the rain to greet us and give her a test drive. We discussed a preliminary deal and he said to come back the next day and he would work for us to get a great deal. We went back the next day and got the car. Leon is a professional and he bent over backwards to give us excellent customer service. We had a delay in getting the tag, but with one phone call to him, he had the tag to us the next day! I highly recommend that you work with Leon Poole, at Toyota McDonough, the next time you buy a car.

Mr. Leon Poole is the best cars salesman I have ever spoke with and is a really funny guy and will make your time being with Toyota worth it!!!

Jobs done but a little disorganized. Need a sign at service to say someone will be out to help you. You left us clueless. You need a good service manager. Call me if interested

Worst customer service in ga. My family goes to Toyota dealership on Roswell They have the best customer service.

When I went to this dealership this morning, they supposedly found me a vehicle my credit could buy. First thing I told their manager, was not to waste my time, tell me the truth up front and I would leave if they couldn't help me. 2 1/2 hrs later their finance manager had me sign a paper of what the bank would let me have and the payment amount. My grandson and I sat out side while they were bringing up the car for a test drive and my approval. The finance manager came out and told me they couldn't find the car because it was off getting a safety inspection at Buick. Told me to come back tonight and they would have it there. This man swore to heaven he was not playing games with me. came back at 7:30 pm and waited 20 mins. and was told I needed more proof of income or a co-signer, and even tried to convince me to let my grandson sign. Why could they not have told me the truth before I left there earlier, I was honest with them. Why do these people think it's a good thing to waste people's time, playing games. It was my grandsons only day off this week and he was there to drive my other car home. Glad he didn't just drop me there.

Henley was very helpful! He worked with us to get the exact car we wanted. Very nice and respectful. I recommend you ask for Henley if you re ever looking for a Toyota!

We came to this dealership today to purchase a vehicle for our daughter. Our salesperson is Mr. Malcolm Redd. He made us so comfortable and was incredibly helpful. I will always recommend this man to anyone looking for a vehicle.
Thank you, Mr Redd!

The worst WORST experience since I bough the car, they only care to sell and not listed to the customer, extremely devasted because u expected a lot more for being my first time buying a car from a dealership. my name is Sindy Ayala, every time I go there it s the same thing, I just think that it s because I m Hispanic I can t find any other reason to be a first time car buyer it was the worst experience

Excellent service, listened to exactly what I was looking for, brought the car up and it was exactly what I wanted, immediate test drive, and finally made the price right. Highly recommend!

My experience with Franchot West was a great salesman to work with. He showed us several cars that of my liking and was able to tell me the difference between my options. I would definitely use and recommend him to anyone. Great personality!

Leon Poole is a great salesman who passionately gets the best deals and jobs done for his customers. I have bought two vehicles from him now and will continue to buy from him. He listens to your needs and eases the hassle of car buying.

Great experience buying my new RAV4 from Toyota of McDonough. Friendly staff, willing to work with you. I would recommend Toyota of McDonough for purchasing your next car!

I came into the Jim Ellis Toyota dealership and had a great experience. My representative (Harby Santos) was very informative and extremely professional throughout my car buying process.

My sale Men was GREAT but once we got the car the service aide was horrible I want be back EVER

AJ was great! She scheduled my appointment immediately, gave me a quick check in, and provided updates every 20-30 minutes. Wish it didn't take 90 minutes for oil change, tire rotation!

Fast and friendly, the work was also not badly priced when I used the coupons. I will be back

Don't be tricked by the flyers you get in the mail. I scratched the flyer and it showed an iPad so I went to claim an iPad but they brought me back to this board with codes that match with the prizes you can win. I was matched with a 1$ lottery scratch off, even though it had an iPad symbol under the scratch. It's just a trick, Don't waste your gas.

It was such a blessing to meet salesman Mr. Leon Poole. Mr. Poole promised me not to have any worries and work with my situation and that is exactly what he did. I have to be honest, I was unsure if I was making the right decision but Mr. Poole assured me I would be okay and made me feel great about my new purchase. I am now a owner of a brand new 2019 Toyota Camry and it was all due to Mr. Poole and also the lovely Mr. Tim Hackney Finance Director... please visit Jim Ellis Toyota of McDonough you will not regret it. I was able to get exactly what I asked for and in and out quickly, I recommend this dealer to anyone. PLEASE VISIT MR. LEON POOLE EXCELLENT SALESMAN WITH PERFECT CUSTOMER SERVICE.

This is hands down the BEST car buying experience I have had. Thurston was our sales agent and he went above and beyond the call of duty. Joe, the manager, was very prompt and kind. If you need a car, this is the place to go. We drove from Smyrna Ga with NO regrets.

Great buy, and the Toyota team has excellent, job skills.

Leon was awesome. I came to look at the Yaris but fell in love with features the Corolla has. Miguel was very helpful also! I loved my experience.

Doubt I'd ever recommend here to anyone. My sales person attempted to sell me an extremely overpriced car in what I would view as an attempt to take advantage of me seeing I was young and refused to take a loan out. After expressing my dislike toward debt and that I was looking for something very cheap around $8,000 (all it would have taken was one trip to the bank to withdraw) he continued to push me into financing a car or spending more money. I am the customer telling you what I want, not the other way around. I'm not trying to sound entitled but this is unacceptable.

Malcom Redd helped me and my sister both get great cars

Let me start by saying " I have been a Chevrolet Girl for 17 years". Well, I have to say that now, I am a Toyota Family Member! Susan Crawford really won me over. The "Approach" really is key, she was amazing, very experienced, kind, courteous and just "felt like FAMILY". I felt the bond immediately and knew I would get the best care.The knowledge she has is, all I can say is WOW! You just feel the trust, the reassurance, the eagerness to assist you in getting everything you want in a car. Thank you, Susan & Rose for giving me the best feeling during a time that is usually a very nervous experience for me. I will forever be in the Toyota Family!

My salesman Milton Hall was AMAZING. He knew what I wanted, was knowledgeable and wasn't pushy with his approach. I didn't know what I wanted but with his expertise he helped me pick out my new 2020 XSE Camry. Highly recommend Milton and Jim Ellis Toyota of McDonough for your next car buying experience.

Had a great experience with Greg, he was very knowledgeable and helped me pick out a New Adventure package RAV4. If you are looking for a clean environment to purchase a car without the overbearing sales staff visit Toyota McDonough!

Everything went great. The salesman (Mr Ali) was very friendly and a pleasure to work with.

Love this place! Staff is great, not pushy. After we bought our RAV4 every time we go in for it's service we almost buy another car. Once a Corolla, once a Prius, once a Tacoma. These guys will get you taken care of!

I attended the New owners event this evening and Leon Poole went out of his way to show me features about my new Camry that I was not familiar with. Everyone at this dealership are so helpful and courteous and I couldn t be more pleased with my car buying experience. As a single woman I felt completely comfortable doing business with them.

Not happy after my visit to this location! I came to look at a used truck listed online for 16,795 i think it was. A 09 chevy with close to 109,000 miles. I checked the truck out. Found a few things that needed to be fixes nothing major. In all I liked the truck. After a test drive I decided to see what kind of deal could be made. I informed the salesman that I already had a pre-approval but my credit got ran anyway.It took about 2 hours for the deal to come out. While waiting I was informed that a salesman had been sitting on the truck holding for a buddy coming at one o'clock to see the truck. The deal finaly came out and was horrible. First the truck price was 200.00 higher than the online price. They added 2500.00 of warranty I didn't ask for. 1,995.00 for (wax,mats,etc). I was told it was for color match wax, (been around cars a long time never heard of that before) floor mats, which the truck had none. Then of course the taxes and fees. Now this truck was almost 26,000 dollars. Heck it didn't even have center caps! They then tried to push me on a 2014 or 2015 truck and 72 to 75 month financing. No I was there to look at the 09 with 48 month financing. So this is the only two conclusions I have come up with. (1) the deal was made so bad so I would walk away saving the truck for the salesman's buddy. Or (2) It was a bait truck to get people in and then try to sale them a new more expensive vehicle. Either way I don't feel I was treated fairly at this dealership!

There's nothing I could say to describe the care I received from Toyota of McDonough other then Awesome!!!! Team Toyota treated me with superb Professionalism throughout the process and it all started with my Sales Professional Gerald Hopkins. I am truly loving my new 2010 Chevy Avalanche, thank you so much.

Christopher Jones

Rite of interstate. Staff are knowledgeable and helpful.
Ask for Jeremy Richardson if your into sales.

The service was great and everything was repaired correctly. Thank you so much.

I took my 2011 Toyota Sienna to have 4 recalls fixed. Upon picking up my van after the work was done my trunk would not close properly causing the van to think the trunk was open and a constant dinging sound as i would drive.
I brought this to the attention of the shop manager and they claimed the van had been in an accident and it was a pre existing problem. The van would need to be brought to a body shop and have them align the trunk back up.
They would be happy to look at the van again and diagnose the problem for $130.00.
I brought the van home and upon closer examination discovered that the seal around the trunk was not placed back in correctly. Also, the bumper was pushed out an 1/8 inch at the location of the drivers side back tail light. Upon loosening the screws and taking a closer look the wiring harness for the drivers side back tail light was lodged between the bumper and the van causing the bumper to be miss aligned and not allowing the trunk to close properly. After pushing the harness out of the way the trunk closed properly.
The shop manager lied straight to me claiming that they had not touched any area around the trunk.
IF YOU TAKE YOUR CAR THERE FOR REPAIRS AND MYSTERIOUS PROBLEMS ARISE. DO NOT TRUST THEM. They will lie to cover their mistakes. Their shop is exactly why mechanics can have a bad reputation when it comes to honesty.

Thanks again for all the help Leon, you were very professional and made the whole process so easy for me. Thanks, Deborah Bush

Just bought a 2018 4-Runner at Toyota of McDonough and absolutely love it. This is the second vehicle I have purchased from this dealership and I will continue to purchase my future vehicles from them. My salesperson Hayden Frier was phenomenal and made the process very easy and the general manager Jon Waters was a pleasure to work with as well. I would highly recommend purchasing your next vehicle from Toyota of McDonough.

Rory Clark was awesome ..he explained and helped us with everything. .1 to 10 I would give him a 10

Jeromy Jones helped us out. Fastest dealership experience to date. Even dealt with my other half.

Took my Camry in due to a power steering fluid leak. When first walking in the service department, no one greeted me and I had no idea where to go for help. A few employees were sitting at desks, 1 on the phone, 1 with a customer and a few others just talking to each other. Finally someone asked me if I needed help then told me one of the other guys would help me. A few minutes later one of the other guys helped me, not to friendly but not rude either. He got my info in the system and I left. Got the call the next day around noon that I just needed a fitting replaced, warranty won't cover it and it's $300 for them to do it. Called around and got it priced at less than $100 some where else. Called them back and advised I'd be picking up my car and for them not to do any repairs. I was then told I owed them $80 just for looking at it. This surprised me seeing as most places provide free estimates these days, not to mention they price gouge the folks that do get repairs done there so badly you'd think they make enough money there! I will NOT be back.

The manager helped me make sure l got the exact car and price that l could afford. No gimmicks.

I get my Prius serviced regularly here. They charge dealer prices, but there are always coupons and deals to use, and the service is worth a bit extra. The facility is pleasant and clean, and the associates are respectful and helpful, offering no high pressure upsell. I'll use them until my Prius dies, which might be a long while!

Anthony Piatt, best sales rep I've ever come across, literally showed up with a 04 Camry that blew its radiator blowing smoke as i drove the car with the engine off and in neutral to the front. standing there Mr. Piatt helped me out with a low down payment that i could afford, with low monthly payment. came in with a problem and the Toyota of mcdonough not only helped me out but also my mother with her 2016 sienna that she loves now. now i'm happy with a 2010 corolla, thanks Toyota.

I always receive good customer service when I meet with the people I have an appointment with. The waiting room is big and usually clean. The only reason I couldn't give 5 stars is because the ladies at the checkout desk are never really nice. I won't say they are rude, but it almost always seems like they are having a bad day and don't want to be interacting with me when I check out. *shrugs*

Nick Ruemker did a good job with helping us get a good deal on our new 2017 Rav4, thank you Nick for the great help!

I had a great experience shopping for a used Toyota Tacoma at the McDonough Dealership. In particular, Michael Smith, the sales associate I worked with facilitated all my questions and helped me negotiate a great deal with the sales manager/team on a used vehicle. I would recommend this dealership to other potential buyers in the market for new/used vehicles.

CONSUMERS YOU'VE BEEN WARNED STAY AWAY FROM THIS DEALERSHIP (ESPECIALLY ONLINE CONSUMERS) THIS IS A BAIT AND SWITCH OPERATION!!!!!

Nowadays it seems more and more online Auto Dealerships are illegally advertising vehicles to lure customers into their dealership.

Understand I'm not the typical person to ever write reviews so for me to write a review of my customer experience I hope to save other buyer's from such illegal practices.

Yesterday I contacted Toyota of Mcdonough to purchase a vehicle which they listed on Autotrader. A sales rep in the name of Tierra assisted me. She assured me that my customer experience would be one of the BEST CUSTOMER EXPERIENCES I've ever experienced.

Brief background:

Vehicle of Interest: USED 2010 BMW X5 xDrive48i

My credit score is a 720+ with a $15k credit card which I only use id for emergencies.

I advised the sale rep Tierra I was not interested in placing a down payment on the vehicle. She agreed that a downpayment should not be required based on my credit score. Although I knew she could not obviously make such a decision if whether or not a down payment would be required I had confidence they're financing department would find a lender of their choice in the event they did not accept my provided lenders approval voucher of $18k., I submitted an online application with their dealership.

Fast forward three hours later and no response received from the original sales rep Tierra. Finally I decided to call and find out the approval status. After waiting 45 minutes on hold and transferred 17 times to the incorrect person(s), I pleaded with one of the sales reps to please walk over to Tierrra's desk to see if she was available. I was finally informed that she was out of the office.

Immediately I asked to speak with the GM, but the GM was also unavailable. After being transferred back to the dealerships phone receptionist she recommended a sales rep in the name of Jeremy. Jeremy was the highlight of the deal. He instantly informed me that I was approved by one of the dealerships lenders; however's; I would need to submit a downpayment of $3k due to the vehicles year/ high mileage. At this time it was later in the evening and the dealership was schedule to close in a couple hours. I later called back before they closed, left Jeremy a voicemail to call me first thing in the morning.

Today (August 30, 2017), at 12pm noon I noticed that I had not been contacted so I called the dealership to follow-up. Jeremy was unavailable, so I was transferred to a representative in the name of Judy Mom. I informed Judy that I would like to purchase the vehicle by paying the downpayment of $3k and financing the difference. Judy asked to call me back after speaking with her manager. Upon calling me back she informed me that the vehicle has a hydraulic suspension issue. I said no problem I still would like to purchase the vehicle. She placed me on hold and minutes later informed me that "oh by the way the vehicle is scheduled to be sold to a wholesale buyer on tomorrow's." I'm a Florida boy and I live 4 hours away I will pay you $1500 downpayment right now to hold the vehicle. She replied "no" per her manager.

At this point I became utterly disturb and even stated to Judy how do I know you're telling me the truth? I explained to her that I've spent numerous hours on the telephone conversing with you all about a vehicle in your inventory that you all swore had no prior issues and now suddenly this same vehicle will be sold tomorrow's? I asked what type of bait and switch business are you folks operating? Why isn't my first come first serve customer interest and experience being protected?

Lastly, I spoke with Judy's manager, Joe. I explained the entire situation to him. I said I'll come there now before you close to buy the vehicle today with my $15k credit card which shows on my credit report, the funds are readily available as you can see. Joe immediately said no don't come here the vehicle is prepared to be purchased by a wholesaler tomorrow.

Next step BBB complaint.

I didn't purchase a car but was with my mother when she purchased her new 2019 Highlander. I must say that Mr. Leon Poole is an absolutely amazing salesman and treats you like part of the family. I have seen many different car buying experiences good and bad and this was by far the best ever, such a blessing! Mr. Leon is straight up with you, no just being about the pitch, and not with the bs. He makes sure you receive excellent quality customer service from start to finish, he knows what he's doing and will get the job done. Also the fastest I've ever seen a car get sold compared to past experiences of it taking up to 5 hours. I am definitely going to recommend him to my family and friends!

Excellent service at Toyota McDonough. Fazal sher works in sales. If you visit this place, don't cut yourself short. Ask for Fazal for the ultimate experience. He is a great salesman and veteran who will go above and beyond the call of duty for you.

Malcolm was excellent! Very courteous and professional. This is my first time buying a Toyota and will not be the last time. Even the financing was pleasant. The whole staff is just amazing.

Has to have been one of my best experiences purchasing a vehicle. I located the vehicle i was interested in via online a Chrysler, set a date to test drive and come in to see sales guy Aaron. From start to finish he provided excellent customer service I knew within 15minutes of my visit that I was approved for the vehicle, test drove it and loved it; no drawn out process. The other staff members were just as personable and also made us feel comfortable. Definitely recommend this company, go see Aaron!
Nadia

Started in a timely manner, finished in a little over an hour. Even washed my car! Great service!

Mr. Washington was very informative and professional. He provided sound, informative and comparative details based on two different models being considered. Best encounter at this dealership!

We were definitely taken care of at this dealership! From our salesman Felix Diaz, to the manager Gary Escoto, to the finance manager Daniel Feliciano; each one of them did everything they could to get us into the truck that we wanted and more! HIGHLY satisfied with our truck buying experience!!

Kevin Drury was awesome, he answered all my questions and made sure I got into the car I wanted. Thumbs up!

The auto service was performed as promised and the car was ready as scheduled. The service manager took the time to text me when the car was ready.

Myles Payne is the best sales consultant...definitely working to get us rolling!!!

Hello me and my son spoke with Leon Poole about him a first time buyer barely enough credit to buy a car he went above and beyond his duties to put him in not a used car but a 2020 with great payments this guy is a gift from God when it comes to buying a car my family has bought 3 cars now from the dealership and this car salesman well he s not a car salesmen he is a friend they treat you like family here and we will not use any other dealership or salesman ever again please if you need a new car go here ask for Leon if he s not in find out when he is and come back I promise you will not be sorry

My name is Cori, and I would always have the MOST difficult time trying to get a vehicle,that is until Leon Poole came along!
I can proudly say that I am now the owner of a 2019 Toyota Corolla thanks to him and his wonderful service.
If I was able to get a car- ANYONE should be able to!
He sat with me and helped with every step along the way. I actually felt like I was in capable hands.
I strongly recommend Leon when it comes to anyone needing a vehicle. He is truly an advocate and will do anything in his power to help.
Thanks to him, I can now start off strong in my new career.
THANK YOU LEON

Mr. Leon was on point. He was knowledgeable and courteous. The entire staff was great. I would definitely recommend anyone here. Thanks again for a stress less experience.

We got what we wanted, and the experience was great! My family and I love our new 2016 Toyota Highlander. Thanks to Peter T. and Neil W., for being great host and for making my three
children feel comfortable during this process.

Purchased a BRAND NEW Camry from Toyota of Mcdonough. The staff was extremely helpful, professional, and full of knowledge. Due to such a great experience with my purchase, I did return for servicing! My service advisor was Adam Thrasher, and he was awesome. I have not receive less than excellent service from this dealership and would recommend anyone to them.

Julian walker was nice enough to take his time to help me find thd right car for the right price

Jeromy was absolutely wonderful! We spoke to him regarding our concerns and got the deal we wanted right then and there. He was quick and super nice. Overall the experience was amazing! To top it off, the customer service that they have here is beyond.

Franchot west gave us one of the best experiences in purchasing a car.

I went into purchase a Tundra, my experience with Heather McCollum was exceptional. She was knowledgeable about vehicle, personable, and most importantly not pushing. In the end I bought a Tundra. She introduced me to the finance office led by Carl (not pushing and personable as well), then introduced me to the service dept and parts office personal. Overall my experience with Toyota of McDonough was great. I will be doing business with this establishment again.

My wife and I really appreciate, the knowledge, and experience that Mr. Whitney W. Senat has and how his customer service skills were utilized in helping us find a vehicle suitable for us.

Once again, it's hats off to Mr. Senat, and the Toyota Team.

Thank you, Thank you, Thank you!!!!!!!

Leon Poole is the best. He is understanding and listens to me. We actually have become good friends over the past 3 years.
Leon goes the extra mile to ensure you understand all the features and the costs. He is a good person.

Very good service. Charles was a very good help and took care of us quickly and efficiently. Everyone there is nice and will help you in whatever you need.

Thanks Neil for all of your help. I appreciate you getting me out of a bad situation.

Last week I was so excited about getting my first new car. Sales person Leon Poole was more than great, he is wonderful with people and his professionalism was on point. He cares, unfortunately I can't say the same about the management team. I was so happy driving away with my new car until I heard a noise coming from the the front tire after 2 days driving. I took it back and it was a strout problem where they had to change not only the strout but 2 other major parts. I definitely didn't feel comfortable buying the same car. I asked them to change it, they agreed when we showed up the next day to fill out paper work, it was all a different story, the manager was there the day I was negotiating the price couldn't even bother to come and talk to us, rather he sent two bullies with attitude to deal with us. Acting like we got you, we are not giving you another car and there is nothing you can do about it. Forgetting that the day before we were told that they will give us another car.The customer relations Manager Sandra Linker just put her card on our table and just walked away from us like we were nothing. So rude and unprofessional she has no customer service skills and should not be on that position.I guess after the sale the customer doesn't deserve any courtesy of at least 5 mns conversation, but will spend hours to get you to buy. Toyota McDonough left a really bad taste in my mouth, I really regret not going next door. Before you purchase a new car better ve aware of the Lemon law in GA, read your paper thoroughly before signing and don't trust everything they say. I could have accepted the fact I wasn't going to get another car, but the way the situation was handle was poor and unprofessional.

Ask for Luis Robertson! Will definitely help you find what you re looking for, and very well spoken individual.

Harby Santos, helped us get the best price on our new RAV4. Thanks Harby for all your help & for giving us great customer service.

We had very good experience with two of your salesman Leon Poole and Miguel Perez as they are definitely an asset to your company very professional and here to help you.

I like this location much better than the Southlake one. The service department is by far one of the best in South Atlanta. I can't say enough great things about them. I would suggest they have more than one cashier in the service department. When it was time for me to checkout, my cashier was gone for at least 10 minutes and I started to become irritated by that.

As for the buying experience, I haven't purchased at car there although I have heard from quite a few people that the car buying experience is frustrating. The salesmen play games and try to drag things out. Once when my husband I came to visit to buy a car, the salesmen literally called every single day for a month after I explained we were just doing research.

Needless to say we ended up purchasing from another location. Overall great place but I think the salesmen can use some training.

Knowledgeable service representative and prompt service.

Toyota of McDonough is Extremely Efficient!!
My excellent service started from the moment I arrived! Sales Mgr. Coy Allen approached me as soon as I walked towards the building; with courteous conversation. From there he gathered details and immediately assisted me with the car of my dreams. Then, Financial Mgr. George made the purchase possible; by researching the best financial institution necessary for my ultimate selection!
I definitely recommend this location for an awesome one-stop shop experience!

We bought our 2014 Toyota Camry from these guys and are completely happy in every respect. Very professional and knowledgeable folks. Special thanks to Brian Malone for all your help. Thanks Brian.

Every time I take my vehicle for routine maintenance I walk away satisfied. The team at Mcdonough Toyota are fast, friendly and knowledgeable. I would recommend anyone to come visit them you won't be disappointed. Thanks!

Bought my first car there and our salesman Jared made us feel like family. Everyone there was nice, but Jared really made a potentially stressful situation comfortable and simple.

Than you Miguel for setting up my Android auto on my new Toyota Camry. You did an superb job. In my opinion you earned the title " EMPLOYEE OF THE MONTH"

I have purchased several cars in my life time and this by far was the worse experience ever. The management team made the experience terrible by providing wrong information and attempting to give a higher interest rate. As someone who is in the financial services business, they attempted to provide wrong information and were upset when challenged for their misinformation. This could have been a lot better experience if the finance manager was brought into the picture during the time that the sales managers were trying to increase their interest rate kickbacks or just being misinformed of the financing products available. Only reason, I purchased the car was from this dealership was due to the great attitude of the sales associate and my ability to negotiate. I wonder how these sales managers are taking advantage of those who are less informed on financial matters. I am now concerned about taking my car back for the service that's included in the warranty.

We were told the work would take 2-3 days after waiting 4 weeks for the parts to be ordered. It took almost 2 weeks to fix our car! They recommended some extra work be done and gave us one price but when we went to pick it up it was 75% more. After complaining, they did give us a little break which is why I'm giving them 2 stars instead of 1 star. We'll be going to another dealership or mechanic in the future.

Watch out for these guys, you think you are getting a great price, but then mark ups on the sheet for Dealer Use Only, they hide the mark ups, like over 1100.00 for paint protection, 300.00 for floor mats, 400.00 for window tint, plus one of the highest doc fees around 800.00, You won't get a copy of the Dealer use only sheet, make sure you study it good sales manager brings it out, they will draw your attention to the big discount, you focus on that , and you don't see them hit you with all the additions to the sale price, you end up paying almost full sticker. Paint protection, and slush mats were listed on my window sticker as well. Study that for "Dealer Use Only Sheet" Better yet find a dealer that doesn't use one.