Farah Gracia

Review of Toyota of McDonough (formerly ...

Last week I was so excited about getting my first ...

Last week I was so excited about getting my first new car. Sales person Leon Poole was more than great, he is wonderful with people and his professionalism was on point. He cares, unfortunately I can't say the same about the management team. I was so happy driving away with my new car until I heard a noise coming from the the front tire after 2 days driving. I took it back and it was a strout problem where they had to change not only the strout but 2 other major parts. I definitely didn't feel comfortable buying the same car. I asked them to change it, they agreed when we showed up the next day to fill out paper work, it was all a different story, the manager was there the day I was negotiating the price couldn't even bother to come and talk to us, rather he sent two bullies with attitude to deal with us. Acting like we got you, we are not giving you another car and there is nothing you can do about it. Forgetting that the day before we were told that they will give us another car.The customer relations Manager Sandra Linker just put her card on our table and just walked away from us like we were nothing. So rude and unprofessional she has no customer service skills and should not be on that position.I guess after the sale the customer doesn't deserve any courtesy of at least 5 mns conversation, but will spend hours to get you to buy. Toyota McDonough left a really bad taste in my mouth, I really regret not going next door. Before you purchase a new car better ve aware of the Lemon law in GA, read your paper thoroughly before signing and don't trust everything they say. I could have accepted the fact I wasn't going to get another car, but the way the situation was handle was poor and unprofessional.