Toyota of McDonough (formerly Hank Aaron Toyota) Reviews

Dana was wonderful and she did an awesome job making sure I got in and out.

I recently bought a car from here a month ago. My car NEVER had emissions done on it. They let me drive off the lot not knowing that the used car I had just purchased had no emissions. I was very pissed ! I will never buy another car from this place again!

Was told to wait to be called, instead of you need to check in.
Wait time to long.

Wow, this was the best car buying experience I ve ever had. It started with me inquiring online and Kiera called me immediately and asked what vehicle I was interested in. She set up an appointment for me to come in. Oh, I also received a follow up email reminding me of my appointment. Once I arrived I was greeted warmly, and my salesperson Hudson who by the way was awesome made sure that I had the vehicle that I wanted. The sales manager Greg Webster gave me the beat deal ever.
The finance director Tim Hackney was very personable and explain everything in great detail. I highly recommend Jim Ellis Toyota in Mcdonough to anyone who is looking for a new vehicle.

Great dealership. I came from New Hampshire to buy a car here. Very pleased with the experience. Great people and good selection of vehicles to choose from.

My experience was great. I didn't have an appointment, but I was treated like a valued customer.

Just bought a new 4Runner. They were great at the dealership. The process took way too long, and the salesman was new, but did a great job. I would recommend this dealership because they're friendly and I didn't feel pressure at any time. I LOVE, LOVE, LOVE my newcar!

Fantastic customer service! Hudson T. went above and beyond for me and made sure I left with my dream car for the dream price : ) Also.... BEST price for my trade in of every where I went!! Liz

My wife and I were debating between a Toyota Highlander or Kia Telluride. We went to the Kia dealer first and that was a mistake. They had a base model Telluride listed online at 37k but when we got there they had it listed at 46k A BASE MODEL. Management basically said no to everything didn't even try to negotiate keep in mind they were running a 4k on top of trade and 5k cash back. We called before we went to make sure those applied to the Telluride and they said yes. Well we get their and its a no that's wrong. Manager said you wont be in this car for no less then 700 dollars a month. We said see you later! Well guess what dealership was next door? So my wife and I stopped at Jim Ellis Toyota are Sales associate was Harby. Right off the bat you could tell the customer service here was going to be phenomenal. They did everything in their power to get us in a vehicle that we wanted. They negotiated and worked on every tier of the deal from price, financing, payments etc.. They were completely friendly not mean or typical sales type people they truly wanted to help and do everything they could to make a deal. We made the deal and they will get our business from now on!

Happy with my purchase from Harby Santos got a brand new 2020 Corolla with lifetime Oil changes and Powertrain Warranty. Harby was very knowledgeable and got me a good deal.

Great customer service, usually not a long wait,throughly checks out my car

Everyone at the dealership seems to be very attentive to your needs. The service personnel checked on me and gave me updates on the status of my vehicle as I shopped the new models. My salesperson was very informative about the specials that were available. Ahmad went the extra mile to make it all happen. Thanks again

What a great experience at this Toyota dealership. We came all the way from Nashville and had some issues at other dealerships, but we found a Corolla here that was absolutely gorgeous. Thurston was absolutely amazing and made sure to hold the car for us since we drove such a long way. He was the nicest salesman we ve dealt with in a long time. I would 100% come back here to buy a new car from Thurston.

Had a great experience in buying my new Camry XSE with Miguel Perez, absolutely love my car!

The best price that I could find. I just wish there were different shipping options, i.e. next day, 2 to 3 days etc.

Thanks Miguel for helping me get my new Highlander!

Great service team at the McDonough Toyota. Committed to keeping my Camry in the same reliable condition it was on the day I bought it. I am honored to be part of the Toyota of McDonough family.

Today I bought a brand new camry at TOYOTA MCDONOUGH with the help of one of the best sales representative Donta Robinson, thank you for all your help. If anyone is thinking of purchasing a car at TOYOTA MCDONOUGH please ask for Donta 100% satisfied and best customer service in town.

Found a car at great price on the sticker. Went to sign papers and everything and got stuck with another price. Make sure you keep the sticker so you will have a leg to stand on.

Malcom was the absolute best! Very professional, yet personal which made the experience even better. Would definitely recommend him if you re looking to buy or trade in!!!

Typically, I do not have a problem with this location. However, most recently I called to get an oil change appointment and it took 45 minutes (over the phone) to schedule. I kept getting switched from person to person. I started with the operator who would send me to the service department, who would send me to a service representative, who would put me on hold for over 10 minutes and this happened 3 times! I just wanted a to make an appointment - it takes maybe 3 minutes to look at the schedule and finalize? Ridiculous.

When I went in for my appointment, it took about an hour - which is what I expected and what it normally takes for them (appointment or walk-in).

Definitely recommend them, willing to work out your budget and get the car you want. Definitely recommend Leon and harby!

I do not recommend buying from here!! Take your business to a place that "cares" and not trying to rip you off.

This was our first time at Toyota McDonough . Leon Poole was our sales person. My husband picked out the car we wanted, and Leon helped get us the deal we wanted. Great experience!

Malcolm did a great job getting my daughter her 1st car!!!

My experience at Toyota of McDonough was a great one. My rep Erin Sims was instrumental in helping me get the vehicle I wanted and was easy to work with on pricing. I would definitely recommend Erin to anyone looking to get a vehicle from this dealership, they are highly recommended!

My family has been doing business with Toyota of McDonough for years. It was of great pleasure to have Mr.Ahmad Ali, my sales representative to assist me in purchasing a 2017 Toyota Camry SE.He was very professional and informative of the type of vehicle I was considering to purchase. He took the time to show me the vehicle I was interested in and also allowed me to test drive. This displays patients with the customer and knowledgeable about the company he works for. I would highly recommend him to future family, friends, and associates to purchase a vehicle from Toyota of McDonough.

Courteous and professional sales staff. Excellent service

Great place to get a service done. I really like this place and the people.

Dana, Service Adviser, was courteous and professional and took care of making sure my vehicle was serviced.

I was a little hesitant about trading in my car. Michael Green was patient and not the typical sales person. I really liked working with him and I definitely will recommend this dealership!

I read reviews and when I see a 5 Star review I ve often wondered what did they do right to get it right the 1st time and when I see a less than 5 star review conversely I often wonder what could that place of business have done better to improve that Customer s experience also how much of that less than perfect review was the customer having a bad experience somewhere else eg. at a restaurant, a bank or a gas station before they came to that place of business. That said I must declare that I have experienced some of the brightest and the best at this dealership. Customer care appears to be in the DNA of everyone from the porter Willie Nelson to the General Manager Jon Waters to James Allen and everyone of their friendly team in between.Even if you ve had a bad experience elsewhere, it will be a thing of the past after your first visit. This store is a jewel of McDonough. It will make you proud to do business with this dealership.

Thanks! To Leon Poole, my husband and I purchase a tundra. Very helpful, professional, and understanding. Thus far, we're enjoying our new truck.

Nick Ruemker did a really good job. He took very good care of me. Thank you so much Nick Ruemker for all of your help!!!

Top notch customer service! But do they do all they can to make sure you get a decent car? Remains to be seen. Everything else though....

Julian Walker made our car buying experience great!

Came in just looking and Miguel at Jim Ellis Toyota was AMAZING and got me my DREAM car!!!! I am so excited to finally have my SUV! If you are looking for a car, Miguel is your guy!

This is on of the most pleasurable dealerships to deal with . Leon Poole is a very knowledgable sales rep. This was my second car I purchased from Toyota of McDonough and I'm sure it won't be my last . Thanks again Leon!

I would like to give Jarred B. Roussin the BEST PRODUCT SPECIALIST EVER!!!!! The young man was professional and walked my husband and I through the buying process.We walked out of Toyota with a 2018 Tundra!!! Thank you!

The greatest experience with Luis! Very helpful! highly recommend!

The best people.best price good people just love to help

Catanya Moore was my sales lady at Toyota of McDonough and she provided a wonderful sales experience for me. At first I was nervous but she made me feel at home. It was painless and I got the car I wanted at a great price. Thank you again, I would recommend her and this dealership to anyone looking for a car.

Caleb lied to me over the phone and wasted my time by having me come into the dealership for a purchase.

Thank you Miguel and Gary for the fair and respectful treatment. If you need any egg or used vehicle ask for Miguel.

My service adviser Seth was amazing. Very polite and helpful. Also very knowledgeable. As a woman I do not know much about cars and question everything, he never belittled me and explained everything well so I could understand. Also not only made me feel comfortable about the knowledge of my car but about my appearance at the dealership since was not feeling well still made me accept my time at the Toyota dealership of McDonough while my car was being serviced. I also booked an appointment with a different adviser since I had him to my prior visit, since he was busy Seth stepped up and helped me and because Seth was such a wonderful help I did not even worry about my appointment with other adviser. Should see Seth if need service done to your Toyota.

I couldn t recommend this place more. We worked with Ahmad, Neil, and William and all three were outstanding. It was so evident that they really believed in the cars they sell, and I drove away ecstatic about my purchase. If you are looking for a car-buying experience that is more enjoyable than it is stressful, you ve got to stop in and meet them; they were wonderful.

Jovan was amazing! He remained in constant contact with my husband sealing the deal. We purchased a 2020 Toyota camry xse and I love it! He was able to obtain the vehicle that contained all of my wants and needs and deliver effortlessly. It was refreshing to have a saleperson that was not hypefocused on just a sale or pushy. We went through several salespeople that just DO NOT listen. He was not like that at all and much appreciated. Thank you!!!

Took my '13 Prius V for routine service yesterday. Met promptly when I pulled in and immediately put plastic on the seat. The service rep was very polite and went over the coupons I bought. I was still eligible for a free oil change/tire rotation with the Toyo warranty, so I went with that. Waiting room was comfortable and I like the wifi. Was only in the waiting room less then a hour and they washed the car. Overall very pleased and will continue to use Toyota McDonough.

My experience was more than I expected!!! Lovely,friendly , customer service

My experience at Toyota of McDonough was pleasing. The salesman, Peter, picked a 2016 Corolla out for me and I love it. He made me feel at home as I waited for the financing process. His demeanor was polite and patient. Before leaving Peter filled the car up with gas, had it detailed, explained the technology, and then followed me home since I came in a rental car. Overall the entire staff I came in contact with were knowledgeable and courteous.

The worst experience! They increase the price even though I have signed the contract and they owe me two keys till now!

I had an excellent car buying experience with my sales person, Hudson Toussaint, and Sales Manager Cori. Both gentlemen made purchasing a car from Jim Ellis Toyota a smooth and great experience. I will definitely recommend friends & family to Jim Ellis to purchase a vehicle.

Absolutely horrible. Worst dealership experience ever. Purchased a car, drove it for over 2 weeks for them to say financing didn't go through. Went back. They sold us a new car at the same price to try to make the situation right. Said financing was good and everything was fine. Had vechile for a week and then they called and said it wasn't and I needed to bring the auto back. Upon doing so, they did not have my trade in anymore to give back to me. They offered to pay us the trade in and down payment amount but then we are still waiting to receive that check to this day. Filed complaints with state and bbb against this dealership. Never have I had a dealership let us leave in auto if financing wasn't a done deal. And it happened twice. Salesman, finance managers, and GM are all pathetic. Stay away and avoid their scams.

I purchased a new Camry here, so brought it back for its initial 5000 mile service. I drove into the service bay, but was not greeted by an advisor, so walked inside to find a service rep. All had their backs turned either doing paperwork or were on the phone. I stood around a while until someone finally came over and took my information, saying it would take about an hour for the 5000 mile inspection and tire rotation. In the meantime, someone else drove up to have their car serviced. After about 40 minutes, the second customer had his vehicle delivered back to him after having a 10,000 mile service (oil change, etc.) My car was brought back about 15 minutes later, even though there was no oil change. I waited around another 15 minutes until the service rep slowly made her way to me.

Service was slow, yet methodical. No greeters. The donuts and coffee were fresh!

My dealer Mr.Leon treated me and family like we was his own family and took well care of me! If you go to Toyota be sure to ask for Mr.leon he will get you right!!!!

Michael Green was very wonderful!!! Thank you for making this a good experience!!!

Robert Collins is the bomb! He listened, helped me find the perfect car for me....and I didn't have to wait forever!

Don t trust when they say the car you see on line is there and available to buy! They wasted two hours of our time to drive their, test drive a car and begin negotiating on a price when they had already sold it. I honestly think they chose the deal where they got the most money. poor quality management systems. Avoid.
My husband and I searched on line for several days for the exact used car for our son. We found it at this location w a fair price. We called and confirmed its availability. Then the next day my husband spoke with the salesman and set an appointment to see the car that morning. The salesman said I will put a hold on the car knowing you want to buy it. We got there and test drove the car and loved it. We had cash in hand to buy the car. We put in an offer and the sales manager came over and told us he was sorry that the car was sold. Their loss and never shopping there again. That evening we purchased a similar car at another dealership.

I love Toyota McDonough Judy help me get a best deal on my new car which I love i would recommend everyone to get their car from this dealership. Also ask for Judy
she is the best

I told them I didn t want GAP insurance several times and they lied to me and used my $1000 downplayment towards the car to pay for the GAP insurance upfront so that I wouldn t see it in the financing agreement. They are rude and unprofessional and do not stand by anything that they tell you. I had to come back to the dealership 4 times to speak with different ppl and they all were rude to me. The brand new car had no floor mats abd they told me that my lifetime of oil changes could be redeemed at any Toyota dealorship which was a lie. I do not recommend this dealorship. And I do not recommend working with Aaron the salesperson. Run as fast as you can out of this dealorship and go literally ANYWHERE else. Good luck!

A great experience from start to finish! I have purchased 3 other cars in the past from Jim Ellis and have always had a positive experience. Today I saw the sign on 75 stating that Jim Ellis owns the Toyota dealership in Mcdonough. When I pulled off the exit, I heard Jimmy Ellis donating $25,000 to the Aflac Cancer Center in Atlanta, my favorite charitable group. Such commitment to the community! Leon greeted me when I came in, and helped me through the entire process. He was kind and funny, and made for a very enjoyable experience. I will definitely send my friends to him !

Great customer service! Completely satisfied with my Toyota Tacoma purchase!

Spoke with Kevin this morning about a F150 I ve had my eyes on, zero pressure for the sale. I told him what I wanted to pay a month and he made it happen. I d recommend Kevin and Jim Ellis Toyota

Thanks to Miguel for his attention and service, we love our 4Runner!

I wanted to take the time to share my experience at Toyota of McDonough absolutely professional and thorough employees. I would especially like to thank Karl King and Heather McCollum for their stellar service. I would highly recommend purchasing/conducting business with this establishment.

Best Regards,
Marcos Griffin

Miguel Perez is awesome great customer service...we bought a 2020 toyota corolla very knowledgable of the product.

Jim Ellis Toyota in McDonough has gained a lifetime client. I was given the best service and results that I have ever received from a dealership. Gerald was an awesome salesman. He got me out of a horrible car deal that Chevy got me in and was able to put me into an awesome SUV with Toyota while staying within a comfortable price range. He worked with me for two days. He never made us feel like we were a bother. The finance manager also provided me with wonderful service and I will not have to worry about putting money out for my 2019 RAV4 for a long time! Being a new mom that means a lot to me ! I am going to refer everyone to them for their next vehicle.

My husband and I purchased a 2017 Toyota Camry from Leon Poole last week. The atmosphere was friendly and quiet. The customer service was excellent! In fact, during all of the rain, we never once got wet. (Not even the car we were purchasing.) Mr. Poole was highly knowledgeable of his products and business. In addition, he made sure to explain every step of the process and to make it as quick and clear as possible. If you go to Toyota of Mc Donough, you should definitely ask for "The Toyota King."

I can't say enough how much my wife and I appreciated the quality service given to us by our service rep, Mark. He listened and made sure we were kept informed and completely satisfied with the work done on our son;s car.

We had a issue with our car and thought we still had a little bit of warranty left. See we bought this 2018 c-hr used from CarMax and was told there was a 3 year 36000 mile warranty on the car and 5 year on the power tran. Well what we didn t know was that the warranty started when it was bought new by the original owner . Which we found this out when we had to take it in for a repair . The warranty had ran out about a week after we bought it so the repair was not covered but the Service Manager David made some calls to Toyota and got them to cover the repair. I feel that this was something he didn t have to do. I will continue to take my car here and will recommend them to all others that need there Toyota s serviced.

I had my first service on my 2016 Toyota Camry and Charles helped me out. He was very knowledgeable, friendly and answered every questions I have. I have owned many different vehicles, and I always use the dealership for service. This is by far the BEST experience I have ever had! I won't service my car at any other Toyota dealership from here on out!

Sales people are pushy, but are wiling to make a deal with you. You just have to stand firm of whatever your budget may be. Make sure you go over all the numbers with a fine tooth comb because they add extra fees to the bottom line price. Also make sure you check the prices online because the lot prices are higher and they have to give you on the online price. Make sure the fill your finance/title paper work out correctly because if they make a mistake, they try to make it appear to be your fault to avoid the fee of fixing these issues. Read everything because they will add in surprises! They knkew my husband was retired military and still tried to get over on us. They should be ashamed of their self. Stay away ahmad ali (sale person), and King Stinson (finance Manager)! Avoid them at all cost!

Charles is the all time BEST service provider ever. He is extremely attentive and always has a willing to serve attitude. There have been a couple of times where I needed something and he was not there that I actually left...not that others were not willing to help...I just know that I can count on Charles to take care of me.

Go see Myles Payne at Jim Ellis Toyota! He helped my girlfriend with her Camry and made it so easy! Great service!

Had an extremely good experience with their Service Department, specifically working with David Ray. He was very honest, communicated appropriately and ensured that my concern was resolved correctly. I would definitely recommend going here for Service. The entire experience was one of the best I have ever had with a service department.

Salesman want to help ,make sure u know what appraisal is if trading vehicle before allowing them to credit check

We called and made an appointment to test drive a specific vehicle when they opened the next morning. We drove 45 minutes to get to the dealership. When we arrived they made us wait 20 minutes then told us they d sold the car last night. Very poor customer service.

Nice waiting area. You can see when your car is being repaired because of the camera they have in the repairing Bay. Didn't give it a five because some of their customer service reps are clearly sitting on thumbtacks.

We are so pleased with our experience getting the 2020 Toyota Highlander! Harby went above and beyond to make sure we were taken care of and got the best possible deal for our needs.

Miguel Perez and Kevin Are two great salesman s and they took care of me totally satisfied I love my blue Equinox I got it for a good price great customer service and I will be back andI recommend others to you all for the same treatment. Thank you all for taking care of my services needed Jim Ellis Toyota!

Mike Smith was the salesman. Very professional, easy going and helpful. I will recommend him to everyone.
Tom Cramer

Do NOT give your business to this dealership. My parents bought their Highlander from this very dealership. With their purchase, they were given a booklet of Toyota Dollars to use toward services needed - oil change, tires, etc. When my mother took her car in for service today, AFTER calling beforehand to ask if she could use the Toyota Dollars and being told no problem , she was accused of stealing the booklet from a salesman s desk?! Oh, this was also by the GM. Are you kidding me?!

I had a very pleasant experience at Toyota of McDonough and am extremely happy with my 2016 Camry. Jamin was great in helping me find exactly what I was looking for, and made sure I was comfortable being as this is my first time purchasing a car. I definitely recommend going to see Jamin and the rest of the Toyota of McDonough team. Thanks again.

I had a great experience for the second time at Toyota of McDonough. The salesmen were great as well as the rest of the staff.

Coy Allen at Toyota of McDonough is your guy if you're looking for a car or truck, new or used. He's very personable and knowledgeable and he'll find what you want. I'll definitely buy my next car from him.

Got a car new car today!!!! I was assisted by MYLES PAYNE!! He was extremely extremely helpful and informative!! He made what would ve been a stressful process easy. He was soooo patient and kind!!! Thank you sir!!!

Went to get my car and Harby Santos,was a very excellent sales person. I would recommend him to anyone that's interested in buying a new car. Harby was very polite and mannerable.

Great experience. Came in with one thing on my mind but Tonya got me a BETTER OFFER AND HUGE SAVINGS.

Harby de Los santos did an amazing job helping me purchase my first car! Would definitely recommend this dealership over all dealerships

I recently moved down here from Portland Oregon. I needed some work dpne on my vehicle so I could pass emissions and prolong the life of my Vehicle. i made an appointment online and met with Reid, he handled all my paperwork and conversations with the maintenance shop. Reid was extemely helpful in understanding and assisting with my needs and cocerns with what my vehicle needed in order to be emissions and overall safety ready. I was never once pushed to get work done that wasnt needed or felt that I was being taken advantage of, that was such a great feeling
Reid was amazing in explaining everything and why it needed to be done. He is a true professional and displayed the best customer service I've ever experienced. He set me and my vehicle up with Thad in the maintenance shop to start repairs on my vehicle. I was able to meet with Thad and he was kind enough to show me what the issues on my vehicle were and how we would go about repairing them. I had some questions about general vehicle care and asked how to properly clean my engine. Thad happily assisted in giving me the info i needed. we even spoke about our families and the local area which i found great. I knew i could trust him from that point forward. we made a plan to leave my vehicle over the weekend and they set me up with a loaner vehicle to get around with. through the 3 days my vehicle was in the shop i was getting updates on how things were goimg with my truck. once it was ready I turned in the vehicle and met with reid and thad we went over the repairs and made sure everything was good to go
Thad and reid along with their team went above and beyon . they repaired the factory recalled Air Bags without any issue or making me schedule another appointment. Thad (remebering i asked about cleaning my engine) cleaned my engine and replaced worn tubing and re taped my electric connections the engine looked brand new.. i have a 2003 tundra. he went ahead and flushed and replaced my fluids and even my thermostat..because he cared and knew it needed fixed. He 100% met and exceeded my needs and ensured my truck now runs strong and efficient. i can say im not even bothered to spend money here to have my vehicle repaired because I know the quality and care put into making the customer feel important and like family
hell, i had a zip tie holding my fan casing on in one spot not really visible, when i got home i checked everything out and see. Thad put a new screw and bolt in place...never even mentioned it
but he did it because he knew it was the RIGHT thing to do.

overall extremely satisfied,
Reid and Thad
thank you so much for everything
i hope you and your leadership see this so they are aware of the superstars they have working there. people like YOU make a difference and bring back repeat customer's.

I received excellent service from Leon Poole. He is among the best car salesperson I have ever done business with. He has a lovely personality and shows great regard for someone's time while also being efficient. He explained all the workings of the 2019 Corolla to my daughter and personalized the car's settings for her. He was very patient and explained the logistics of everything in detail. We were in and out in under two hours. I highly recommend purchasing your next vehicle from him. I certainly will purchase from him again!

I will also like to commend the abilities of Chance. She is an amazing internet salesperson - very professional and responsive. I was pleased with her service.

Reid, as always, was "Johnny on the spot" with quick and accurate service. Reid keeps me coming back....