Toyota of McDonough (formerly Hank Aaron Toyota) Review

Hudson was excellent easy to work with great service

Caswell was extremely exceptional with helping me trade in my vehicle

Thank you very much Miguel for all the help, excellent attention, service and human being!

My daughter and I met Mr. Leon on Saturday at 9:00 a.m. for both of us were interested in buying a new vehicle. Mr. Leon was right on with her vehicle, but I had not told him yet what I exactly wanted. But when I got there and told him, he got right on it and Both of us bought new vehicles from Mr. Leon! Jim Ellis, be glad you have a man of this caliber cause he is the best. Also, when you look around you don't see all the trophies and certificates sitting at the other desks. Mr. Leon, thank you for all your help at making both of us very satisfied!!

Stephanie my service advisor is awesome. I was about a few minutes lat of my appointment but she had gladly invited me in and accommodated me. Stephanie is very pleasant, calm and mild manner. She knows her stuff as well and explained the details of the service I need.
Thank you Stephanie. I visited at 8 am on 2/16 to get service of my white 2016 Toyota Camry.

All involved were courteous and informative. No negative info from me. Total process quite lengthy, though.

Had a great experience at Jim Ellis Toyota, I bought my new Camry. Miguel was very helpful, thanks for everything!

Thanks Miguel Perez and Felix Diaz for my 2020 Corolla!

Jeromy made my experience in buying my new truck very easy and was just great to work with overall! Very happy with him Ellis Toyota.

Came to the service center for regular maintenance at 8:00. I had to be at work by 10:15 so I asked if someone could take me to work and inquired about picking up my car. Mike was very helpful and much to my surprise had my service completed by 9! I liked that his recommendations were not high pressure sales. Thanks to Mike and Toyota South!

Miguel, William, Gary. Thank you, for such a great experience. We traveled all the way from Cobb county, and well worth the travel. Very professional, respectful, and a positive attitude.

Leon Poole and Miguel Perez made the entire process painless and short. This is my first car and I was nervous and a bit worried but Leon got me exactly what I was looking for and made sure that I knew how everything worked before he gave me the keys.

From the minute we got there every one was extremely nice and helpful! No one pressured us and our sales guy was great I wish I could remember his name . Would definitely use them again. We left with a great car and great deal!

Jim Ellis Toyota of McDonough offered us exceptional customer service throughout our car buying experience. We worked with Chad who was very resonable and easy to work with. We bought our vehicle living 317 miles away! They delivered our new vehicle and picked up our trade in vehicle with no additional cost. Our new vehicle showed up looking and smelling brand new! I have no complaints. It was a really stress free and easy experience. The best part was I didn't even have to step on to the car lot!

My sister car broke down on 75 South, she was nervous and scared on the expressway with the big trucks passing by. I talked her into just having her car towed to the Toyota dealership in McDonough, Ga because she wasn t far from there. I was still at work myself but i did my best to make it to the Toyota Dealership to secure a rental while her car would be serviced. They are outstanding at Toyota of McDonough, i pulled up right at closing time but the nice lady in the rental department listened to my situation and stayed over for almost an hour to make sure my sister had a rental car. Outstanding! When the tow truck driver finally brought my sister car to the dealership. The service guy by the name of Adam took the time even after they were closed to write up a service ticket so my sister car would be seen first thing in the morning. Outstanding standing! They are a team at Toyota of McDonough, Ga. If you go there they Got You!!!!! My sister car was ready the next evening and they made sure it wouldn t have to come back for a while!!!!! Thanks Toyota of McDonough. I live in Decatur, Ga but when my Toyota Prius needs service I am going to Toyota of McDonough. Have a Merry Christmas Ladies and Gentlemen at Toyota of McDonough

Jeff at Jim Ellis Toyota is a true blessing. He went over and above to make sure that we received the right car for us. I would recommend him to anyone in search of a vehicle. Keep up the great work! We appreciate your great customer service.

Mr. Charles Merisma was realy nice with us , he help us save big money at Toyota McDonough. Thanks again !

Today, I had the best car buying experience with Milton Hall. Customer service is 100%.

Very friendly salesman, worked with me to get the best financing. Would buy from this dealership again.

1 1/2 hrs to rotate tires and clean filters, not bad I guess. Not washing my car when it's supposed to be free for life , priceless

My dad and I came early to look around the lot and were received almost immediately. Miguel explained the features of the car in detail but in a way that was also simple enough for me to understand. I wasn t overwhelmed with the information, and he was very friendly and willing to negotiate about prices, colors, and features. He was very patient and honest, willing to sit with us while my dad hassled him with questions (this is my first new car). When I come back, I will definitely ask for him again.

I have dealt with Leon Poole several times over the last 4-5 years. He is the best there is! We just made another purchase this weekend. Thank you Leon and Toyota of McDonough.

Please go here if you are in the market for a car they work with you to give you what you want and need.! Great experience.!

It seems that this service department continues to go down hill the Longer Jim Ellis has it. I only go because I have a service agreement with them. However I feel that even though they sold me a Chevy with the agreement to service it for life they are trying to not honor it by making it more and more difficult to get my car serviced.

Hudson is a dream car salesman. Not pushy, personable, and thoroughly answered all my questions and explained the benefits Jim Ellis offers. Customer for life.

Mr. Leon
Great personality and very humble.
I thank you so much for helping me!
My God continually bless you!

Great experience from sales to signing! I came over from Birmingham to get a great price and received great service as well!

Michael Green is a sales proffessional. We told him what we was looking for and he took us straight to the truck. Thank you for your hospitality and service Jim Ellis

Salesperson (Leon) was absolutely great. Personable and did everything possible to make our experience as smooth as could be. He wasn't pushy, and if there was something he was unclear about he would find someone who could clarify. Only 3 stars because finance person was rude, pushy, and wasted a lot of my time. What should have taken about 90 mins turned into 4 hrs+.

*Edit: Dropping to 1 star. After sale care has been horrible. Items removed from vehicle without permission during service. Multiple calls failed to remedy this. Refuse to waste even more of my time by traveling there in person.

Toyota of McDonough is definitely the business! I went in with an approval from my bank, wanting to trade in a car, which was upside down and inside out lol and after going to 2 other dealerships and being told it was nothing that they could do for me with my trade, but saying that I could buy a car giving me 2 car payments and also trying to encourage me to let my car go back to the bank. Nope! no way! But this place turn that whole situation around. From the time I walked in, til the end of signing. I was definitely satisfied. I was able to trade in my car, getting the car of my choice along with a whole bunch of goodies and also putting me with Toyota financial bank, getting me a lower interest rate and better deal than the other bank. The salesman JOVAN ROSEBORO was VERY professional, cool and down to earth. if I could I would rate him 10 stars. He handle my situation and business all in no time I was in and out. I would definitely recommend anyone to go see Jovan Roseboro at Toyota of McDonough!!!

Went for oil change in the service department. Amanda was friendly and helpful!!!

The service advisor was very polite, prompt, and personable. The fastest I have ever gotten in and out.

Bought a new vehicle here and brought it back for them to repair the tint on my windows. They fixed it but the person who fixed it put his work material on my back seat and left stains all over it. Fixed the tint but left a mess.

Spoke with Harby Santos on Saturday he answered all my questions , i did not feel rushed or pressured and i came back Monday and was able to make a deal. They got me a very good deal and APR on a new 2020 corolla for me and my wife. Exceptional Service ! Harby Santos was very helpful and knowledgeable !

Rory was awesome! I didn t plan on buying a car today but the service I received at Toyota of Mcdonough won me over.

Staff was great handled all questions and concerns o had very well, highly recommend them to anyone.

They way over price and have horrible service. Also was lied to about what would happen if I didn't spend $200 on a $40 part.

Customer service is always great and the staff doesn't lead you on concerning your car. They are truthful.

Everyone at this store makes sure that a customer is taken care of from sales to service. Extremely helpful

Sales person was friendly, however, the Finance person was not. Sale person gave me an out-of-door price before I came. So the sale process was easy. I have over 800 in credit score, but it still took Finance more than two hours to process my finance. The person wasn't helpful neither.

Thanks Neil for the help. You were very professional and easy to approach. You have now sold two vehicles to my family and I foresee many more.

Dealer did above the call. I turned up without a reservation. My 2010 Corolla had a charging system problem. The dealer diagnosed it quickly as a bad alternator, got a replacement part quickly and replaced it and the serpentine belt (which is taken off to do the part replacement) and I was out of the dealership in 2-3 hours begin to end.

Very pleased.

Oh wow what an awesome experience working with Leon Poole! Excellent salesman from the beginning to the end, I would definitely recommend all to him because he is that good! Leon gets the job done, very understanding, and treats you like family. Truly been a Godsend blessing working with Leon on getting my new highlander, which I absolutely love! Thank you and God bless you!

Sales staff was very helpful and I feel like I got a great deal. Thank you Miguel

Ask for Dee West. She is amazing. Friendly, hospitable, and professional. She kept me up to date and my car was ready when she told me it would be. I will def be returning.

Miguel Perez was very knowledgeable about the vehicles he showed me. Extremely helpful with the whole process of purchasing a vehicle.

Thank you Jim Ellis Toyota for helping me get my first Toyota Camry SE. Thanks to the help of Ahmad A. Highly recommended, couldn t be any happier with my purchase!

Lacey Rubin and Jeff Davenport are the best! I would recommend coming here to buy your next vehicle anytime. Sales process was smooth and friendly.

Made an apt for an oil change and it took 2.5 hours for them to say it was going in now. I would have rated a one if it wasn t for a service tech pushing to get me out but three hours is insane!

Courteous, professional and thorough! Mr. Raymond customer service was above and beyond average...thank you sir!

Rose was the best, she worked hard dealing with this krazy JARHEAD. But got it done. 2019 RAV 4 . Yeah!!!!

Mike Smith and Mason did a wonderful job with assisting me. I drove 1.5hrs just too see these guys.. Very friendly and welcoming.. They did everything in their power to make sure I drove off today in my new car.. I would advise anyone that's looking for a new vehicle to come see these guys.. You will not be dissapointed

Great customer service, our sales rep, was kind,polite,friendly and very helpful, The financial agent was awesome also.

I took my 2016 Toyota Highlander in to the Service Department at Jim Ellis Toyota of McDonough because my wife thought she smelled anti-freeze. The service advisor, Amanda Cambron, said she would have them look at the car and run some tests to see if they could find the issue.
The mechanic checked out the A/C system and found everything to be in order. They also did not charge me anything.
The Jim Ellis Toyota folks have my service needs from now on as they were honest and fair in their dealings with me!

Our experience with Toyota was an incredibly scary one which could have led to a fatal accident for my baby, husband, and myself.

After having a steering problem fixed in our Toyota 4-Runner, the next day we left for a long road trip. 20 minutes down the road, our vehicle had two flat tires and a bowed tire. We were on 75 South and could have had a fatal accident had another car not alerted us in time for us to get out of the middle lane and get off the highway. Toyota arranged for a tow truck to take our car back to their dealership. We were told that it was a problem with the tire valves which we had just replaced, along with new tires, 3 months ago. Although they apologized profusely and assured us that no damage had happened to the tires, it was an awful experience to have one's tires go bad while on a trip with an 8 month baby in the car. With a bowed tire and two flats happening a day after the car had been looked at, it certainly seemed as if this was more than a couple faulty valves.

Not only did we miss an important graduate school appointment but we also were put in a very dangerous position because of what appears to be a mechanic's malpractice. Also, the fact that our new tires were flat and had to be driven on to get off the highway means that the new tires we bought were put through a lot which would certainly compromise their integrity.

Toyota simply apologized to us and put new valves on but did not offer to replace the tires or do anything more than to say the mechanic was "going to hear from them when he returned to work the next day."

Even though my husband didn't press the point, I feel strongly that Toyota should offer recompense for the trauma and to our tires as well as the derailment of our important appointment and the consequent problems that came into the day.

I have been in sales and customer service for 15 years. I know and have always taught my recruiters that a GOOD salesperson always have their business cards and they speak to everyone, which is exactly what Mr. Caswell Walker did when I met him a few days ago at a restaurant. We had about 3 minutes of small talk where he handed me his card and I did not anticipate that I would be calling him a few days later when my jeep shut down on me and he came to the rescue literally. He is very respectful and knowledgeable. I would definitely recommend Mr. Walker to anyone. Thank you Jim Ellis Toyota for helping me Catch My Break Today.

Nadean

Excellent service, I will be returning. Thank you Reed.

At the beginning of the day I was with the initiative to buy a car and look for different models when I arrived in Jimenez Ellis, which was my first stop. I saw a gli dela wv for which I had the fortune that the More

Michael Green was great today. No complaints. I will definitely recommend this dealership. Finance manager Tim Hackney did a good job as well.

Thank you Jim Ellis for a pleasurable experience! My questions were answered and I felt at ease. Leon Poole really made sure I was satisfied and went above and beyond to make sure all was well. He even delivered my vehicle to me in Conyers all cleaned up and full of gas!

Hudson was cool! The financial guy was amazing! Great experience over all! Walked in planning to look, walked out with a new vehicle!

Miguel was amazing! He was so patient and was very kind! Thank you Jim Ellis Toyota!

Wonderful experience at this dealer purchasing my new Corolla. Came to an arrangement on price with Alexis through e-mail, drove to the location, and the staff was prompt, professional, and courteous through the entire process of purchasing the vehicle. And I can't say enough positive things about William - he was amazing, ready and willing to answer any and all questions, and made me feel very comfortable from start to finish. I will definitely strongly consider purchasing my next vehicle here.

I came to Jim Ellis Toyota and Luis and Miguel helped me and bought a Toyota Tacoma ... very happy with the purchase. Thanks to Luis and Miguel ..

My consultant Destiny was very professional and compassionate! She was very helpful and had excellent knowledge of each vehicle! She did everything in her power to get me the vehicle I wanted with the payments I wanted! Jeff the financial consultant also was awesome! I had an overall awesome experience!

Hudson was our sales rep and was very helpful finding us a car!

John in the parts department is very helpful! He went out of his way to make things happen even when the computer system crashed.

He called th let me know I had my parts come in the very next day, and he even shipped them to me without asking so that I wouldn t have to make a second trip!

Top notch service provided by a professional organization. I arrived early for my 7:45 am appointment. I was greeted, informed as to what services would be performed, and my car was immediately taken to the maintenance are for servicing.The lounge area is spacious, clean and comfortable. Good coffee. I am well pleased.

Thank you Miguel for your work and how you helped us with my new 2020 Toyota Corolla. Very gentle and cool. I totally recommend this dealer and if you want a new car come for Miguel he will help you.

Miguel Perez was very helpful. Walked me through the entire process. He was a pleasure to work with!

Both Michael Green and Miguel Perez at Jim Ellis were helpful in my buying a Jeep!

Henley is the absolute salesman, he really cares about making you happy!! He was not in a rush and did not make us feel pressured, he even helped my husband transferring our stuff from the old truck to my new Camry... and held my Butterbean(granddaughter) while we were test driving. How was the wine Henley !! hope u liked it. xoxo

My service at Toyota of McDonough was awesome. Ronald Thompson was very helpful.

Michael Green provided great customer service today. He is a very patient and understanding guy! Looking forward to future business with this dealership.

Took my 2012 camry se for service. They were courteous and prompt. Even took me in shuttle to run some errands in town. They offer outstanding quality work for amazingly low price.

Very happy with our new truck, thanks to Miguel and all the Spanish team of Jim Ellis Toyota.

Thank you Miguel for all the help! I m so happy with my new car!

I got a good deal on a used Avalon today from Peter "best deal" McNeal today, very professional, courteous, and found exactly what I was looking for and I got lifetime oil changes on top of all that. Very pleased!

Robert Collins was our salesperson and I came in for a used car around 15k and bought a 2019 new car I had never heard of before . Lol. He was so upfront and transparent with me. I have not been able to make a decision and he helped so much. Thank you Robert for all your help.

Bought a used car here, a week later had to put it i the shop for transmission problems, 2 weeks later it's in the shop again and has to have a new transmission put in. It is just obvious that they do not inspect their cars that well. Also their customer service is awful, they are arrogant and just worried about their next dollar and not worried about their customers being satisfied (at least not me).