Toyota of McDonough (formerly Hank Aaron Toyota) Reviews

Very displeased with the service advice and prices of tires

Susan Crawford helped me out by lowing my payments and even put me in a new vehicle.

I really loved my experienced at Toyota of McDonough, i just walked in to see what can they do for me never knew I'll drive off with a 2017 Toya Camry SE. Thank Brian

We had a gentleman by the name of Myles Payne sell us our 2020 Carolla. He was very informative and courteous. He didn't push or pressure my husband and I into a sale. The customer service was ON POINT. Michael Green was the second gentleman we dealt with for financing, he was welcoming, very quick and respectful. Everyone welcomed us to the Jim Ellis family and made us feel comfortable and happy. We will be working with Jim Ellis/Mcdonough for the rest of our vehicle needs. THANK YOU MYLES AND MICHAEL!

OMG where do I start,, you guys have a gem on your hands. Jeromy Jones has EXCELLENT customer service and made sure we received the best deal that was out there. He worked constantly until we were satisfied. We can t thank him enough. I really hope you guys give him an incentive for his OUTSTANDING work ethics.

Knowledgable sales associates, clean facilities, had the vehicle we were looking for at a competitive price.

I had a great experience with purchasing my vehicles and my first service on my 2014 RAV 4. Leon Poole is the best salesman and always takes care of my needs and understands what I am looking for in vehicles. I purchased the RAV 4 and a Tacoma Truck this year. I worked with Leon and the General Manager, Mike Nevas, on my puchases and the assessories that I wanted. I highly recommend Toyota of McDonough and the super sales and service department folks.

My consultant Seth was very professional and compassionate about helping me! He got to me as fast as he could, and gave me a courtesy call before completing the work in my vehicle! I have owned a Toyota for many years and I continue to come back to Toyota after owning other brands of vehicles because of the service like I received from Toyota of McDonough! Seth even called a couple of days later to follow up with me to make sure my vehicle was running better after the work that was done! If you need a great consultant at Toyota of McDonough, just ask for Seth!

Sales-had problem trying to purchase new vehicel, ended up purchasing at another dealer. Sevice - have never had a bad event regarding service. Maintenance has always been done in a timely manner and the vehicle is brought back clean. Small issue as to where they put ones vehicle when it is ready.

Great Service Department...Courteous and fast. Free car wash to boot!!

Julian Walker is an excellent car salesman. The experience from start to finish was very painless. Billy Fortenberry was excellent as well. If you're in the market for a great vehicle and great customer service, you can't go wrong with the team at Toyota of McDonough.

I went for a specific car that they said they still had when I got there it was gone and the tried to pass another car on me saying it was the same but the price was 4,000 more. They were pushy and I felt they didn't think I knew what I was talking about because I was a woman.

Harby did awesome. He got me a new car , You should come see him for your next car purchase ,here at jim Ellis thank you harby Santos

Hudson Toussaint has made our experience in buying a new car great. He helped my husband when he bought his Tacoma and now me with my Camry he is honest and knowledgeable. Everyone at Jim Ellis Toyota was very friendly and helpful. Will definitely recommend them to friends and family for there new car buying deals.

This is the best dealership I ve ever been in! From the moment I walked in they were attentive and cared about my needs and what I wanted! Leon Poole was my sales representative and he knew his stuff! He carefully walked me through all of my options and explained everything to me. Leon answered all of my questions thoroughly! He went out of his way to help me find a car payment that was affordable for me and worked with me until we found the right plan! If you want someone who genuinely cares about you and the kind of car your driving, COME SEE LEON POOLE!!!!!! I won t go anywhere else to get a car!

My experience at Toyota McDonough was an excellent and successful one. Ther salesman, Mr. Erin Sims was gracious, courteous, professional, honest, knowledgable, and genuine. These are characterics I look for in individuals I do business with, as well as, others. Mr. Sims generated an aura of positive karma. Additionally, the financing process went smoothly and it was a pleasure to meet and work with Mr. Karl King. I highly recommend Toyota Mcdonough and Mr. Erin Sims for your next car putchasing experience. Peace & Blessings! Anna M.Baity

My wife took her 2014 4runner in to have the airbag recall done and asked what it would cost to have it cleaned up and she was told 49.95 . When she went to pick it up the charge was 74.91 . After bringing the overcharge to the service writers attention the charge was dropped to 58.25 . The detail charge of 58.25 was 49.99 plus other charges including 5.00 shop supplies and 35 sales tax and 2.95 epa compliance fee that no one bother to mention . I do know where I come from when you tell a customer a price that is the price . Plus she spent 30 minutes trying to get someone to answer the phone at the service department and finally had to call the main office to see if they could find someone . Jim Ellis may have bought McDonough Toyota but it remains a smoke and mirrors dealership . BTW , don't insult my intelligence by telling me to call a manager . The manager can find me and call me just like the folks calling and wanting me to trade there can find me but that will never happen .

I have purchased 2 cars here during the past year. I have been extremely satisfied with my purchases. Both salesmen I worked with were very professional. My first salesman moved into a finance role. Most recently I had the opportunity to work with Milton Hall. He was professional and not pushy like salesmen at some dealerships I have visited. Even came back to the dealership to meet me after his shift. Ask for him by name.

I have also been very satisfied with the service department so far. I feel that my wait times here are shorter than other dealerships.

Long wait time set up an appt for 8:30. Was there from 8:30-12:30. They where out of freon so the problem was never Fixed.

Michael Green was great!! He made my first car buying experience wonderful !!!

Some of the people here were great. Two sales people in particular really shone. But the back room tried to bait and switch. Kept saying the car I wanted was available, only to run in to problems, delays, and disappointments even after we put a down payment on the car. Ended up investing at least eight hours of time over three days, and getting no car. Can it really be this hard to find someone who actually wants my money?

Hudson is the best car salesman. He cares about what you want in a car and your needs to finish the deal. Thanks to Hudson for working with me to get my brand new LE Corolla.

I love Toyota and the service is always good but I don't understand the purpose of making an appointment if it still takes 2 hours.
They did cook us hamburgers though! :)

I went to this dealership for a used 4-Runner and was very happy when I left - it was a Sunday and Greg was a real pleasure to deal with. I received a call almost 2 weeks later that I had to come back in to "re-do" my loan, because apparently the paperwork I signed initially did not mean anything. Meanwhile, my BMW that I traded in has now been listed on their site while they have not even sort of paid off the loan. I went back in and was forced to put money down AND had to re-do my loan with a higher rate, or I could give the new car back?? Then after this, I have now found out that the full loan was not paid off on my car that I traded in, so now my credit has taken a hit AND the car is still sitting on their lot without the title in hand. In my opinion, this dealership is one of the worst experiences I have ever had, and went from being really pleasant to really terrible to work with. Every time I call finance and leave a message, or even speak with someone in person, I am told it will be handled which is a complete joke. I would steer clear of this dealership if you have the option.

Thanks Miguel for all the help, love our new Corolla Hybrid!

Thank you very much Miguel for the help of changing our RAV4 for a new one!

Malcom is the bomb.com. Him and his Mgr Lacy got me into what I came in and wanted. They also completely took my headache away from my ( other brand ) car. I have been stressing because of the other brand not having the best rep as far as reliability and mine was coming up on 200k miles. They completely got me out of my negative equity with their special of 4K above KBB on your trade in when purchasing a new toyota. This is exciting and such a peace of mind.

I bought my first car here, and I had the best experience especially with the help of Miguel Perez. He did such a great help guiding me and helping me throughout the whole process!

I had the best experience buying a car at Jim Ellis Toyota. Miguel was an amazing salesman. He was very professional and attentive to what I wanted from a car. I knew I was not purchasing a car the day I came in and expressed that vividly because I wanted to continue to research. He gave me the space I needed while staying in contact with me. Once I made the decision it was smooth sailing. The finance guy (SGT) I cant remember his name also made the car buying experience smooth. He was knowledgeable, professional and an overall great person. There were zero regrets after making this purchase. Even the window tint guy Scott was great LOL!

I went to Toyota of McDonough and had a serious problem with my check engine, the service guy Jeremy Wolfe assured me that they could take care of it,I was directed to the waiting area and he also offered me a bottle of water, Jeremy Wolfe kept me informed of what was wrong with my car and he got it fixed, I will always bring my business back to Toyota of McDonough and i will tell my friend to see Jeremy Wolfe, thank you

I had the best experience with Jim Ellis Toyota. I worked with Myles Payne and he was great from start to finish. He was super responsive, answered any and all questions we had, and from the time I called to purchase a vehicle to home delivery took a day- and this includes Myles driving over three hours to pick up the vehicle from a different location. I've worked with other dealerships IN PERSON and they took much longer than this. We are both very pleased with our new car, and would gladly work with Myles and his team again!

Great experience with my salesman and the financing director

We got very good attention and pretty good deals on a couple used cars. Answered our questions and addressed any preventive issues we had.
So far we are happy with our purchases.

Went in to get my car appraised and Anthony Piatt was a great help and got me the most for my car.

I think Raymond Persaud is by far the best service manager that I have ever done business with. He is kind and helpful and he never try to pressure you to have a whole laundry list of things to fixed on your car. Thanks for a pleasant experience.

This was the WORST car buying experience EVER. The most incompetent and inconsiderate set of salespeople I ve encountered. We were in the process of purchase a car for my mother in law. She realized she didn t have her pay stubs. It was 5:30 and they closed at 6pm. She lived close by and we asked the salesman Marquis if they would be able to accommodate if we to get them a returned five minutes after their closing time he said without hesitation, sure come on back. My father in law stayed at dealership while we rushed back to the house. We returned as discussed 5 minutes after 6 pm. We rushed in with the pay stubs and found our salesman. One the finance managers came out and looked me up down like a was an alien. He was dismissive and disrespectful. Our salesman came out and said we are closed we won t be able to finish because the finance managers are closing up. I looked at him and I asked if he didn t communicate to his managers that he had us leave to come back. He stood and looked at me like a big dummy. What kills me is my father in law sat there for 30 minutes and he never once thought to let him know to tell us that they wouldn t be able to help us. They clearly didn t communicate and the jerk managers were too racists to even give us a second look. DO NOT WASTE YOUR MONEY OR TIME AT THIS PLACE! So disappointed in the lack of customer service and lack of professional courtesy.

My son went in with a Pre approval for Capital One. The salesman was nice (Doing his job). Capital One said pre approved, no down payments and low payments. My son is 20. They ripped him off so bad it is ridiculous. NEVER EVER EVER AGAIN will we shop for ANY Toyota again. The Finance Manager came out and said " 17 % interest, 671 payments for 72 months"....then he said if you have a down payment I'll get your payments around $585 per month. So he pit a $500 down payment. So as my husband and I went to go to an appointment we came back my son had already signed the paperwork. But when my husband looked at it it said "22% interest rate, $671 per month payment and the loan was NOT even through Capital One. Then my son gets 5 alerts from Hard inquiries. Which brought his credit score down. He's going to pay $48, 000 for Toyota Corolla. Don't trust this place. UNLESS YOU PAY 100% CASH! I would give a zero but couldnt.lo

Really Pleased with the inventory and pricing here. Kevin Druery was an amazing salesman.

Myles Payne and Raymond Persaud were awesome and helped me get service on my old car and into a new one.

We were very satisfied with the service on our car yesterday . The service advisor, Stephanie Wolfe, was helpful as to what they were going to do on our car.

Always a pleasure to have my car serviced at Toyota of McDonough.

Don't let the southern hospitality charm get u. They are just salesmen, they will get your money and careless after you signed. I signed up to buy Sienna LE with VIN was clearly for LE. Next day, I came to pick up my Van, they wanted for money( 2000 more), I was told I signed for L model. Luckily, I had VIN and all the paperwork to proved. They did not honor the contract. By the way,
I bought LE for less at another dealer

Customer service lacking after the sale. Didn't receive my tag registration. When I called Toyota to inquire, was told I should go to the tag office. Tag office advised that Toyota never had the emissions done. Toyota sales manager advised me to go to Honda to get the emissions. Thanks... think I'll go to Honda to buy my next car.

Malcolm Redd is awesome, he really cares about helping out the customer and getting them what they need. It was a great experience!

Harby was very attentative, walk me through every step. Help me with the whole process. Ot was an awesome experience. Love the dealership and my

I own a Lexus ES350 and take it here for service since there isn't a Lexus dealership nearby. They never disappoint! Service is extremely quick...I never make an appointment, but I'm always in and out. They make reasonable recommendations for service and are good about letting you know what needs immediate attention and what can wait. Love the car wash provided, too. The exterior looks like new after a visit here...the inside...not so much. Lol.

I bought my Toyota Camry at Toyota McDonough. Leon was my salesman and made my experience there the best I have ever had. He listened to exactly what I wanted and needed and made the process stress free and enjoyable. Thank you Leon for all your hard work to help me get the car I wanted.

I m sitting here at the dealership now. Over two hours I ve waited for an oil change and they still haven t pulled my car in. Will not be back

Come and see Susan Crawford with Jim Ellis. She deserves a promotion or something. My second purchase from her. She's honest

It made my whole day to get a 2020 off the showroom floor...Felix and Ahmad got me a great deal and the customer service was superior. They kept to their word and got me my dream vehicle .

Heather was my sales person.
After my purchase I discussed with my son and he thinks I didn't get a very good deal.
They didn't tell me up front before seeing the finance manager that all coverage was optional at a cost that would raise you payments.

Jeff Davenport, realest man in there. Great service made it enjoyable the entire time

Pathetic & awfull.Finance department is clueless. Be very sure while you sign the paperwork.They sell u the car & almost after 2 weeks notify you to return the car back or pay more finance charges ,and never the less... go ahead and take money out of your down payment without notifying you.Don't ever buy a car from these unprofessional ,dishonest people.Their service sucks.

Luis Robertson is calm, patient, and kind. Lacy is also down to earth and cares about the person and not the sale. I highly recommend you go see these to for an honorable experience.

Miguel was extremely helpful in matching my wants and needs to a vehicle that was within my budget and exactly what I needed. I will always shop with Miguel and Jim Ellis Toyota!

Miguel Perez is excellent! Made our experience a great one. Super professional, great knowledge of the cars and attentive to our needs!! Go to the Toyota and ask for Miguel.

This guys are great they got me a really good deal on a Prius.I drove from Lawrenceville but it was worth it!kudos to Nicole and Kevin Winstead.

Great customers service from the minute I walked in the door. Michael is new to sales with Toyota but answered all of my questions - low pressure sales. William in Finance is a professional and made this process run smoothly for me. I appreciate the fact that this dealership hires veterans like William.

Michael Green was on point!! Quick fast and in a hurry now I m headed back home in new car!!

Miguel is the man. Nice and painless process. Good experience here.

My husband and I stopped in just to look at a 4Runner. Our salesman, Mike Smith, went above and beyond our expectations to get us the best deal possible. The entire staff really pulled together to make our sale happen. This was the most pleasant car buying experience I ve ever had thanks to Mike and the great team at Toyota McDonough.

Went to Toyota McDonough for routine oil and filter change. While servicing my car the mechanic noticed additional problems with the car. Stephanie, at Service Dpt customer service, was very informative and helpful. I opted to have the repairs done. Stephanie had the dealer's van to drop me off at a lunch place. Everyone made my stay comfortable and my car drives like a charm now.

Tim Seel Was Superb. Very patient and friendly. Toyota of McDonough

Very satisfied with the sales force, i think i recieved a great price on my purchase. I would definitely buy from them again.

We had a great experience at Toyota of McDonough. We called about the vehicle we were interested in to make sure it was still available and Alexis confirmed it was and told us to speak with Leon Poole when we arrived. He had the vehicle ready when we arrived and had answers for every question we had. He is an awesome salesman and really takes care of his customers through the whole process. Happy to say we drove away in our 2018 Toyota 4runner that day! Thank you Leon Poole!

Charles Strawn is tops when it comes to customer service! His dedication to follow through and commitment to me the customer is second to none! If Charles is not able to assist he immediately goes to Rob who jumps through hoops to make it happen! All in all best service from any car dealership i have been to!

Jared the auotgeek is awesome, worked very diligently to get the deal closed on a two vehicle transaction. Awesome experience.

leon poole gave us great customer service.my family and i will only go to him from now on..lifelong customer now

First of all!! I have to tell you I had a awesome experience at Toyota McDonough..with Aurico Wilson, James Allen, Billy Fortenberry, Jeff Tegue, and Jason Jones. All the customers in the dealership was excited and having fun. If you want a great deal and a pleasant time with No hassle go to this place. You will leave with a great deal. Rico rocks!

I purchased a vehicle on 10/21/17...Tisa Neace and William Mason were the agents that worked with me ...I have to say that this was the most pleasurable car buying experience that I have had in a long time...Less than two hours and out the door with my new car...So much more professional than the other dealership I went to which tried to pull a "Bait & Switch"...

OMG amazing experience at this dealership. I got the suv of my dreams of course the 4Runner and it s amazing. Good good price. Miguel &&& Greg made it happen. If your looking for you next car and your thinking Toyota I drove two hours to get mine. I m happy thank you Miguel and Greg so much!!!!! The best Christmas gift ever to myself he even put a bow on it. I m so happy words cannot explain. Thank you so much. I will be coming back.

Just wanted to share my positive experience with Henley Varner, and his professionalism during the purchase of my new 2019 Toyota Tacoma. Hes one of the good ones! Go see him at Toyota in McDonough.

Great customer service from all of the staff. Very quick service. Very pleased with every visit to Toyota of mcdonough

The team here at Jim Ellis Toyota in McDonough took really good care of us!
Although, I didn't get my Jim Ellis cash for buying a brand new car.
Not to mention, they are going to take care of us for the life of the vehicle with FREE OIL CHANGES!
Thanks

My parking light bulb was burnt out. So i went to Toyota of McDonough, and I was treated with respect by a big guy named Charles. The job was done professionally and promptly and with a very reasonable price; it was much lower than what I would've expected.

Mr. Charles, you give Toyota of McDonough a very good name and reputation.

Malcolm really hooked me up. He spent quite a while going back and forth between departments to help me out with financing something within my price range. Just got back from Florida with my new 2020 Tacoma Off Road ;)

Came to Jim Ellis Toyota and harby santos was very helpful with my purchase for my daughter. We purchased a new 2020 Toyota Camry i recommend him to anyone in the market !

If you want an honest and fair deal for a car you are purchasing New, then do not purchase a vehicle from this dealership. Jim Ellis s sales manager Gary Escoto is shady and dishonest. He was very rude to my wife and I cutting us off multiple times while we tried to negotiate a better deal. He even went so far as to call us Ridiculous. Jim Ellis also advertises that they will match Kelly Blue Book prices; however, when we brought that price up we were told by the sales manager that they wouldn t be able to meet that price offer. I gave this dealership multiple opportunities to gain my business and they mistreated my wife and I. Their prices offers aren t even aggressive. We got a better more aggressive offer from a rival dealership and Jim Ellis said they would only be able to match that offer rather than try to give us a better offer or some type of incentive to purchase the vehicle from their dealership.

I received excellent customer service. He was willing to cooperate and I was treated very well from the moment I walked in. Very nice guy and very professional. I really recommend that you choose Luis Robertson as your sales representative for Jim Ellis Toyota

All went fine, rotated tires, checked fluids . Rear wiper blade was not covered so will have to gt my own. Quite expensive at $21.00. I was told that it was over 12,000 miles. I has always been noisy so , So be it!