I had a good experience at Toyota of McDonough and appreciated my salesman Charles Turin. Charles met me when I arrived and asked if there was a particular vehicle I would like to see. I really liked that at no time did Charles ever pressure me on anything. He instead asked me what I would like to see. Charles showed me and let me test drive multiple vehicles. I was interested in a hybrid, and not having a hybrid before, Charles was able to explain a lot of the differences between the hybrid and gasoline models. I ended up buying a hybrid that I had not considered, but due to Charles, I was pleased to purchase a 2017 Rav 4 hybrid limited. The vehicle is a surprise for my wife and Charles will deliver the Rav 4 on the 24th of December. Due to Charles, I had a great buying experience and I learned things about hybrids that I didn't know. Charles is an asset to Toyota of McDonough.
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Leon Poole feels more like a friend than a salesman. I went in not knowing what to expect, and I ended up getting an amazing deal on a car that I adore. I couldn t be happier. He truly cares about his customers and I m so very grateful for all that he s done for me.
I would like to give a AAA rating to my Sales Team at Toyota of McDonough. Special thanks to Mr. WILLIAM STEVENSON, Mr. SHAKESPEARE and Mr. WILLIAM MARBURY, for working diligently to get me into my 2013 Toyota Camry SE... (and it didn't take all day). Words cannot express how happy I am to be able to drive this very nice vehicle with no worries and $0 Down...that's right I said $0 DOWN. This was by far the SMOOTHEST and EASIEST vehicle purchase transaction that I have ever made. Thanks Toyota of McDonough.....Definitely A Five Star Rating!!!!!!
We were looking for a specific car and Caleb and Brandon were extremely helpful. They had the car we wanted, and they gave us a great deal on the price. It was less than 24 hours from the time we contacted them to the time we drove it off the lot. Brandon had the car ready to go when we got to the dealership, went over all of the features of the car, got us through the paperwork in record time and sent us on our way with big smiles on our faces. I would recommend Brandon and McDonough Toyota to anyone.
I have a pleasant experience every time I'm at Toyota of McDonough. My salesmen and all the rest makes me feel special. I have purchased 3 vehicles from them and each time I'm there, be it purchasing a vehicle or just having one serviced, I feel comfortable and pleased. Thank you Toyota of McDonough. BLT
I walked in for an oil change and everyone was assisting customers except two gentleman huddled at the last desk to right once you enter the service area. They both looked up and noticed me standing, obviously waiting for help. They ignored me and continued to what seemed to be a personal conversation. Finally anotber gentleman walked in and immediately asked me if I had been helped. In addition, he noticed my gym bag and asked if I was going to the gym. When I answered yes he asked if someone was waiting to take me and I said no, I was requesting lyft. He then offered a shuttlee ride to the gymwhich exceeded my expectation especially considering poor customer service displayed by his co-workers earlier. The accommodation without cause made the experience a bit better.
I like to Especially Thank JOSH LOTT for going Above & Beyond in assisting me with my car purchase!!!! Toyota McDonough has built a Excellent Work Environment for its employees which transcends to its customers. The professionalism and knowledge of this dealership Exceeded my Expectations. Such a commitment to Great Customer Service is to be commended. You can be sure that I will continue to do business here for years to come. WHAT A GREAT TEAM!!!!
My experience was awesome! Everyone from my salesman Brian Malone, to the finance guy were amazing! The process did not take long, and I got a great deal, even with some credit concerns. I would recommend Toyota of McDonough to anyone in the market for a car.
Caswell was exceptional and made the new car buying experience a pleasure. Smoothest car transaction and Jim Ellis Toyota will definitely receive my families return business in the future.
Finance manager will always try to up sell you on an extended warranty. The sales guy was ok. But, he insisted that if I bought this car somewhere else cheaper. That the car most likely has flood damage. Their prices are definitely higher than other Toyota Dealerships. I also showed them an ad of the same year, model,make and similar mileage. The guy from finance could not and would not budge much. I did buy the car after a little haggling. But, I would not refer anyone here or purchase a future vehicle from MCDONOUGH TOYOTA.
Miguel Perez was absolutely amazing. I had no idea which vehicle I wanted...I only knew I wanted a Toyota. He was so patient with me and made sure I was absolutely 100% satisfied with my purchase. To top it off, Tony Fuoco made the financing process extremely simple. Thank you Jim Ellis for such an awesome experience. <3
Great sales staff(Leon and Neal). Everyone made my Toyota Camry purchase go smoothly from beginning to end. This is my second Camry. Also, a great service team. They get you in and out quickly. Thanks for everything.
Excellent customer service....Miguel Perez is top-notch...our experience was really easy and straightforward. And we got exactly what we wanted..thank you Miguel.
Gerald Hopkins was the best sales representative that I've had. And I've had a few. Straight to the point . All questions answered to my understanding. Left with what I wanted.
Thank you so much to Miguel and to Gerald for their patience and expertise on getting the hybrid I wanted. They did a great job on making sure it was everything I wanted and I was in and out in a matter of minutes.
I went to Jim Ellis Toyota window shopping for a car and left with a 2020 Camry. Mr. Ahmad Ali was my sales person and he was extremely helpful and kind. I would recommend him to anyone looking for a new car. Also thanks to Felix and Miguel for helping.
Leon Poole and the staff at Toyota Mcdonough made sure I didn't leave until I had the deal that worked best for me. Excellent service and I recommend!!!!!
This is my third visit to Jim Ellis Toyota of McDonough. My first two experiences were not good. Both times I left unsatisfied. Both times I dealt with a salesperson that was unprofessional . However on Monday September 7, 2020 I had a great time. After receiving a call from a manager Luis, I went in and the salesperson Shawnya Ramkisson was very patient and professional. I live here and I don t think I had to go to another dealer in another area to receive courteous service. Now I. Can say I would recommend friends and family to Jim Ellis Toyota of McDonough.
I had service performed on two recalls. Both were scheduled for the same day because it was felt all parts would be in house. However, when we arrived for the appointment only one recall could be fixed because some parts did not come in. It did cause us to have to reschedule the second recall fix. It would have been nice if we could have received a call allowing us to have both fixed in one visit...not two. Staff was courteous and helpful.
Came in with my mom to purchase a new car and we were helped by Harby Santos who was very patient, informative, and very friendly. Enjoyed the experience & would definitely recommend their service.
I worked with Leon Poole just because i had an interest in looking at the new 2019 Toyota Camry for a future purchase and he was PHENOMENAL!!! We went on a test drive and he explain the process that fit my situation and he made the experience personable because he takes care of the customer! I WILLbe back to get me new 2019 Toyota Camry!!!!
Julian Walker sold me my Toyota and I would recommend him to anyone. He was the best and fastest. Willing to work with us and show us exactly what we were looking for.
They are more worried about a sell than the customer. I will make sure that none of my friends or family will never shop there. The lack of communication sucks
I have visited several times. This is an amazing dealership that has been recommended time and time again. One of the salesmen, Ahmad Ali, is fantastic. He really knows the ins and outs of everything. The dealership itself is wonderful, but employees like Ahmad really make the experience terrific. I would definitely recommend buying here, and I would definitely suggest working with Ahmad. His customer service alone will make it worth your while. Please keep up the good work!
Big Shout out to Strawn at Toyota of McDonough !!! Very knowledgeable and helpful in assisting me with the problem on my fathers Tacoma. He went out of we way and was very patient in helping me fix the issue.
My wife and I purchased our Corolla here, my sister purchased a RAV4 and a Camry from here, and my parents bought three vehicles from here. They are awesome and Adam Thrasher is the best service advisor I have ever worked with.
Had one of the worst experiences ever. I bought a 2006 Nissan Maxima from Toyota of McDonough and about 2 weeks later, the check engine light came on and it failed emissions test. Come to find out, the emission was never done on this car either. We all know emission is required in the state of Georgia before you can sell a vehicle. I had to get my own emissions done because I've never received any letter in the mail for my tag or any kind of proof that the emissions test was done. The issue turned out to be the check engine light was on because of transmission issues. I brought the vehicle up to the dealership and did not receive any valid help and they just held me to the side as if I wasn t an importance as a customer. I then was directed to the sales manager who immediately cut me off before I could even finish and sentence and directed me to the service manager. Who was obviously too busy until I believe was one of his coworkers told me to drive on it more to see if it improves. It was still running horribly so I emailed my salesman and he never responded either. I tried getting into contact with multiple people constantly over the phone due to my scheduled working hours and no one was helpful at all and was put on hold for over 20 minutes. DO NOT recommend buying a car from this dealership EVER AGAIN
Leon was my salesperson and he truly helped me get into something amazing! I had a smooth trade in experience and am now walking out with a brand new car fresh off the truck!!! Can t forget about Toni who made the numbers worth my wild!
i bought a TOYOTA Corolla from Jim Ellis at MC .Donough and I was treated like ROYALTY BY Mr LEON Poole. HE went beyond the call 0f duty to make my experience smooth.Even though I could not pick up the car on that day due to unforseen events. He delivered the car to me at my job the next day. He even went as far providing a car for me to go home with. So i give him 5 star reviews Medina.
I have been back to this dealership multiple times over the last 5 years to look at their cars and have received very poor (if any) service. Only the last time (April 27, 2014) that I went did anyone even come up to help me. The salesperson I spoke with was very unprofessional and insisted on arguing with me. The car that I was looking at was a 2007 Infiniti G35. The car had one flat tire and according to the tag in the window, it needed 2 tires, an oil change, and an alignment. According to the salesperson they were selling the car that way unless the buyer agreed to add the repairs onto the amount of their loan. He also insisted that no bank would finance a car that year, nor would they finance that vehicle with the number of miles on it (which had about 147k) and that it was a cash only car. He asked if we would like to see a manager, and as soon as we walked into the dealership he began another argument with me. I finally said (loud enough for all to hear, as most did look up) that they obviously did not want my business and that I was going to go elsewhere. Not a single person even attempted to come and talk to me about the problem or try to help me find a vehicle to purchase. The time before that, we could not even get a salesperson to help us. We went to the receptionist to ask for help and she was very unprofessional as well, acting as though we were inconveniencing her by even talking to her and telling us that they didn't have any salespeople on the lot who could help that day.
I had already been to Sons Honda (next door) with my mom last month and she financed a vehicle with roughly the same mileage and age on it and they were very nice and professional, so my wife and I decided to go over there. Anthony Lucas (one of the two salesmen who helped my mom) helped me to find a car. He was very professional and worked hard to address all of my concerns. Everyone from the salesmen (yes all of them), to the sales manager, finance manager, service manager... everyone involved were very courteous and patient with my wife and I the whole way and I couldn't be happier with my decision.
I had my 30K car maintenance and as usual the guys ( Charles ) and ladies at the cash register friendly as always. They take their time to address your issues. I never make an appointment and every time I went to drop the car they never refuse me nor put a bad face Go TOYOTA MCDONOUGH!!!!!
I was pleased with Michael Green. He was very honest and new the product. I will always come to Jim Ellis Toyota to purchase a vehicle. The building is very clean and everyone was polite and friendly!
Jeff has been very pleasant. There were so many obstacles I was facing when trying to get me a new car. He was patient with me. He was understanding. And most importantly, friendly and very respectful. I would recommend his services to anyone. Toyota in Mcdonough is the best!
Awesome purchase experience. Leon is GREAT at what he does. He'll definitely let you know his area of expertise and will break an arm and a leg to assist with areas of your concerns. #Toyota4Ever!
I have always wanted my first new car to be a Toyota Corolla .After visiting several Toyota dealerships I thought this dream would not be possible until I visited Toyota of Mc Donough.Rodney Wright was very friendly,courteous and knowledgeable about all the vehicles.He did not pressure us and was very patient while we made up our minds.He is an exceptional sales person and he gave us exactly what we were looking for in a car.I must say by far this is the BEST Toyota dealership in all of Atlanta.RODNEY YOU ROCK!!!!I will definitely be recommending my family and friends to you for future business.I love my new car .Thank you for making this experience enjoyable. Nicole Thorne
Greatest car buying experience ever!! Gary Coley was fantastic as my salesperson!! I love my 2014 Toyota Venza!!! It's a great ride and I'm getting lots of attention driving it!! Recommending Toyota of McDonough and Gary Coley to all my friends and family!!!
Today we came in to look at used vehicle at dealership. Jeff Davenport was out sales person. He was very helpful, informative, and friendly. We ended up buying a brand new Toyota Highlander. Our trade-in value was fair. Overall, we were very satisfied with alour experience. My wife was happy with her new SUV, if she is happy I'm happy!! Thanks again Jeff!!!
I had a very good experience with the service adviser (Charles). He got me to kept me smiling even when I paid a real premium for the work performed. Honey does work better than vinegar after all! I have been going to this dealership through several reincarnations and service was never consistently a good experience before. Charles and the cashier (Ms Wolfe?) have renewed my faith in honesty and service . Cautiously hoping that this was not just a fluke.
Miguel Perez and Javon Harris and the team went above and beyond with all questions and concerns.And we walked out with an Awesome Camry amd All the lifetime benefits with buying a new car.
they have really bad customer service I have them 4 times and have still have not heard back from them they just keep saying the will call back and I have not heard from yet I called them 4 times
Hudson was a great and funny man, he was truly there to help, and always had jokes to lighten the mood:) i would recommend him anytime to anybody i know. He knows his stuff:) go see him:)
My Experience it ok I went there to get my car check on and left with.New car the two men I Dealt with Mr Jones and jayvon they were Nice and pleasant and tony so my Day at Toyota of McDonough ok one
My husband and I went to this dealership today to check out a Camry and wanted to test drive it so we could compare it to a an Optima and Accord. We were very specific that we were not making any decisions today and just wanted to test drive the car. I had just left KIA before going here and had a very nice, relaxed and informative experience. From beginning to end at Toyota it was high pressure sales and totally uncomfortable. A lady was all over us before we could even park. After the test drive with a guy that didn't even know the product or warranty, the "owner of the event" (he reminded us he was the owner of the event at least three times) forced his high pressure tactics on us and became argumentative, over bearing and rude. My husband had to raise his voice and sternly tell the guy AGAIN we are not buying a car today and instead of shaking a hand and asking for follow up, HE JUST WALKED OFF! We are buying a car this week and unlike other buyers, have the cash down and have decent credit. He and the atmosphere of this whole event will be the reason we will not buy from here. If that dealership allows a team like that to come onto their lot and burn future business like that for the sake of numbers and sales then why should I trust them to take care of me when I am having car issues in the future and need them to listen to me and help me? I LOVED the car, that is what the 2 stars are for. However, to the actual owners of this dealership, sometimes it is about the culture of the dealership, how you treat the customers, LISTEN to them, how you make them feel. If you don't care about that, it does not matter how good your product is.
Took my company vehicle in for a recall, and they had me in and out in no time. Landon was awesome at getting me through the process, and they were done right at the time he told me.
I would like to share my experience I had Jim Ellis Toyota today.. I came in with a problem from the last car I purchased from Nissan.. Susan Crawford who I meet the day of my oil change..I let her know I wanted to move up to SVU and didn't think I could..she told me she would look at a deal and try to help.. Susan did an awesome job..just amazing... I drove out in my SUV because of this wonderful lady..if your looking for help or great deal Susan is your go to.. Thank Susan
07/08/2017 even though my credit was already pulled, i had to turn down the deal on a 2012 rav4 because when we were about to sign , the numbers was not what we discussed at the beginning. and they were pushing us to sign without even knowing what we were signing and it seems like every of our questions were turning into argument. be careful to sign anything before knowing the numbers because they will make you sign other docs as if the numbers(price) are not important to know before signing anything. shady , misleading during the whole process who took more than 4 hours although they was not that busy. i wish i had read the other review so i would have waste my whole afternoon there. this particular dealership is really bad at being transparent and making the process a breeze compare to world toyota or stone mountain toyota where i have purchased in the past a 08 scion, 2013 4runner , 2007 tacoma ,2011 sequoia , in between these two dealership
Outstanding team!!! From beginning to end an amazing experience. Special thanks to Miguel Perez that provided great customer service and follow ups regarding my negotiations. The manager Gary was very helpful and informative, had a hard time negotiating but never was disrespectful like others I had dealt with in the past.
I had to put five stars on here because obviously the "Owner" cowardly replies to ONLY the reviews that offer up five stars and stroke his ego. As a graduate from Valdosta State University and majoring in business management and administration the first thing taught was to take care of the customers or clients that have had a bad experience. It is impossible to have 100% customer satisfaction even with ONE unhappy customer, but I suppose "Who needs 100% customer satisfaction when statistically only 65% of customers are approved for a "sign and drive - easy on the salesman and super easy on the company, no extra work, put them in a car and get them the *@!& out of here type of dealership." My story? My daughter went to Toyota of McDonough yesterday (9/20/18) to look for a new or newer car. The salesman took HER for a test drive, and then allowed her boyfriend (which by the way us NOT signing with her or helping in any way,) excited my daughter asks me to come with her back up there tomorrow (9/21/18) so that I could test drive the vehicle because she wanted her daddy's opinion. She told the salesman that she also wanted to look at a car at Carmax, but she wanted me to test drive that particular car because she values my opinion. We were sat down, and before I knew it, our credit was being pulled (hers for the SECOND TIME,) and I was told that if I dont co-sign my daughter does not get her dream car. I told the salesman that I came up here to look at the car and yes, test drive it to give her my opinion and then she was going to look at the other car and make her decision. Well, we were told that per "the manager" I would NOT be allowed to test drive the vehicle because they have had people come up and joyride on test drives. Yet, it was okay the day before. So I told the salesman "I am simply here to drive a car and to look it over for my 19 year old daughter because she wants my opinion," I then said "Parked beside the car she is looking at is a 2 year old Mustang GT, convertible, V8, 6 spd., with many upgrades. Do you honestly think that I am here to JOYRIDE in a Little Mazda MX-5 convertible?" As expected, I got no answer. Thank You Toyota of McDonough for making my daughter that has worked extremely hard for over a year and saved her money to make this happen, to feel like she is worthless and no matter how hard and long you work, you are still just a number, and your dealership OBVIOUSLY does not have any room for numbers under 650. There was once a time when people actually worked as hard as my daughter does and 85% of America and were rewarded for it. You are so very awesome for sticking to ONLY the status quo. BE SO VERY PROUD!
Wish I could give less than one star!! Moat horrible experience ever and now I'm stuck with a 15,000 car with both sides keyed because they said they could fix it and now say they can't. Oh and told me I could buy my own fuses, there a so many negatives I could not list them all here.
Jeremy Richardson was great! Even after experiencing a difficult issue with my car he continued to stay in contact with me during this process and did an amazing job helping me get transportation again! Thank you Jeremy!
