Toyota of Hackensack Reviews

Make sure check your papers before you sign for cars lots of hidden fees they charge without telling you

Quick, easy, and very professional. Phenomenal treatment from start to finish, my sales person's name was Jose Alvarado. He knew how to cater to our needs and didn't come on as your run-of-the-mill pushy salesman. He truly cares about what you're looking for. Not once did I feel like I was being pushed in One Direction or another and I know that Jose tried his hardest to get me the best deal possible. We walked out with an immaculate 2013 Toyota Highlander fully loaded with leather seats, navigation, sunroof, rear-view camera, Bluetooth, heated seats and more! Best of all we didn't have to break the bank. I highly recommend Toyota of Hackensack and most of all I recommend Jose Alvarado. He'll get the job done, treat you like family, all the while doing it with a smile on his face.

It is a very good company with all the best attention and comfort for customers

I was inconvenienced for 5 days and was never offered nor provided a loaner while my factory recall was being rectified. I was given shuttle service back to my home.

Had an amazing experience here buying my first new car! Paul made me and my mom so comfortable and he was really informative about my CHR. At the end before getting my keys Sam explained all the features. Thank you guys, I would definitely recommend this dealership!

I bought 6 vehicle from this dealership within 2 years.
Mr. Mario is an awesome guy.
Always try to make the deal easy.
And finally i am driving the Land Cruiser.
Only now i am having an issue with there service department. Toyota service department have a bad customer service on all toyota dealerships. They dont give you loaner whether you have to go to college or to work. I recently installed remote starter in my 2018 camry( bought from same place).
Remember its a brand new vehicle with only 6k miles.
As soon as i drove out from the dealership.
Something wrong happen the car does not start again.
I contacted the dealership they said its not our fault. Tow it and bring it back. I asked about loaner he said oh no we dont have it.
After 5 hours waiting on the highway i get the tow and came back home on taxi.
Next day i contacted the dealership for my car or loaner. They said we dont have loaner and your car is not ready yet.
So now i am trying to make an appointment for my land cruiser for 5000 miles maintenance and there is a recall on that too and some allignment issue since the first day i bought this SUV.
And they are not giving me the appointment because i need a loaner.
And i live in upstate NY. I need a loaner to go to work next day.
So please whenever you buy a toyota make sure dont forget to ask before sign the paper work about there service department and how they gonna treat you after buying the car.

I was on my way to go skiing at Mountain Creek, when my tire pressure was suddenly VERY low. I couldn't bring my air pressure up at the gas station, and showed up to the Hackensack Toyota on a Sunday afternoon, just before they were closing. They fixed my tire, and had me on my way to my ski day in less than an hour! No new tires! Everyone was exceptionally friendly and very, very helpful. Thank you!!!!!

First time going there on 1/26/2019 to look at a 2015 Limited that I saw on Carfaxcom. Paulo was very nice, and believe it or not I came home with that car!! I'm trying to get use to it, considering my current car is so small, it's a 1995 Suzuki Sidekick that I had for 24 years. I'm still learning it.

I just picked up my car after service. I left it for the weekend. Car was beautifully clean and everything checked out well. However, when then cleaned my car they removed my drivers vinyl mat and on the passengers side was the paper dirty mat and paperwork from another customers car service.
A. German 2002 Toyota Rav
I did not notice it until I got home.
I tried to call when I got home to advise but the phone kept ringing with no answer...Perhaps the lines were down.

Top notch service. Fast and diligent. If you have to buy a Toyota, make sure you buy it here.

Very friendly staffs especially John Padilla very good person.

Jay Rim from Toyota Hackensack helped me get a lease for 2017 RAV4. He communicated with me over the phone throughout the day to setup the credit application and the insurance. I came to the dealership in the evening to pickup the car and within an hour I was out with my new car. Jay was truly exceptional, professional an courteous.

I give Toyota Hackensack only 4 stars, because a week before, a different sales person hid a $2000 cashback by Toyota, giving me a quote that was $2000 more then I had to pay.

So far, it was a pleasant bringing the deal on the table. It's hard negotiating a deal from long distance but Mrs. Mary had been responsive through the process. I am hoping to close the deal next week assuming there are no surprises with the deal or with the vehicle. Will post another update after closing.
Update on 2/12: Extremely disappointed with dealership service received at the time of vehicle pick up. Bait and switch!! Paid in full but no urgency from anyone to deliver the title as yet.

Excellent service department, never had a problem with them.

The service department here usually gets things done on time, is always accommodating with loaner cars, and has reasonable prices.

I had a 15 camry from here great service area great sales people

Not the worst place I ve been to, the customer service was fine enough, however I got the impression that, I was being rushed out of there, and overall didn t feel as valued as a customer. Not the worst, but not the best. I recommend the service center at Fair Lawn more.

For my brand new car, I got a maintenance. I've understand that any car every three months should have maintenance. I was amused when I was asked to bring it every time when the maintenance lights comes on, which it takes several months. I think this action is not good for any car. I am very disappointing because I've a friend of mine that she bought a brand new car in another dealer, and every three months she has been requested to bring her car for maintenance. . .

Paulo went above and beyond! He answered all my questions and concerns. I'm very happy with my venza.

Got my car here. Definitely will come back to this dealership.

I had an absolutely fabulous experience. I had my eye on a new car for quite some time, a specific model as well. On day of purchase, the car was fully serviced, fueled and prepped for driving. Anna helped me out and treated me with utmost respect! A great first car buying experience! Highly recommended!

I bought a few cars here will go back in the future

Found Miriam through Dealerrater based on her reviews to help my wife get out of a lease into a finance... she is the BEST!!!! Not only did she take care of my wife... I just went back two weeks later and got myself a car.. evevn with a tough situation with my trade in.. she made it work. If you are looking for a sales person you can trust-/ she s your girl!!

Thank you Toyota of Hackensack! I brought my '07 Toyota Camry in for service today and it turned out that it needed some additional unexpected maintenance that required me to leave it there for a couple of hours. My advisor Ron Belotti kindly arranged for me to conveniently get droopped off at home and picked up again when my car was ready. I was extremely satisfied with the service provided by Ron and his team. The professionalism and timely manner exhibited is what makes going to Toyota of Hackensack for services a positive experience :-)

Had me come in for an appointment for a car that had been sold several days prior. Would ve been cool if they let me know before driving almost an hour out there.

Best experience I'd had at a car dealership in a long time. Traveled here to have a very low stress purchase.

I purchased a used car at Toyota of Hackensack. I am from Massachusetts, but they had the model/year/price I was looking for. The first salesman, Christian Buda was nice to begin with but then when I told him that I wanted to know the terms of the financing before I drove 3.5hrs down there, he got all bent out of shape and rude. I then got passed on to salesman John Perkins. He was just ok. He told be they'd give me $2k for my trade. Low and behold, when I got there, the $2k not so surprisingly turned into $1k. Because I was from out of state, I contacted my insurance agent and got strict instructions on how the legal transfer of insurance/registratiion had to be handled. Well...John Perkins didn't agree with that and sent me on my way without the Title like my Agent had said I MUST leave with. By MA law, I had 7 calendar days to register my new vehicle, but I couldn't, because I DIDN'T HAVE THE TITLE. So, my insurance agent called John Perkins who passed her on to another department. They never called her back. The 10 days had now passed and I was driving around an unregistered, uninsured vehicle. They finally addressed the issue and guess what??? They should have sent me home with the title. In the mean time, we had a terribly windy night here in MA and some of my deck furniture blew off the deck and slammed into my UNINSURED car. Thanks JOHN!!! Now I have to cover the body work repairs myself because Toyota of Hackensack messed up and sent me home with no title. They finally sent the title and a check for sales tax & registration which I had paid at closing. However, their check was $57 short and no one is calling me back about this. Since then, I have called the Pre-Owned Manager Frederick Radulic 5 times and John Perkins once to discuss these issues. No calls back. Oh and don't let me forget to tell you about the sales sticker that lists all the vehicle options and accessories. When I got home, I compared the sicker to the actual car...14, YES 14, options/accessories that were listed onthe sticker that the car was NOT equipped with. I sent John Perkins an email and I got a response of "sorry, we have 3rd party do those window stickers for us". Ever heard of internal review, QA/QC, or standing behind your product??? Still waiting for my calls back.....AND my $57.

run my credit without my knowledge or getting a deal forcing me to buy something i don't want

Super friendly and efficient! My car pulled up exactly as I did at the end of the day. They also have a shuttle that runs to local places of employment, so it s perfect if you work at the hospital. Toyota of Hackensack is my spot for service!!

After 3 months, I am still mad at this dealership. They submitted my credit to 4-6 different banks with DIFFERENT incomes I believe, without me knowing. I only asked to check for Highlander, but they checked it 4-6 different times, this action of theirs without my consent destroyed my chance of getting highlander and RAV4 2017 with 0% apr. Also this gave impression to TOYOTA that I went to 6 different dealerships, so they didn't want to deal with me. After all this submitting Toyota of Hackensack offered me RAV4 with 25% APR, which initially was 0% for me, then I came to Star Toyota in Bayside, they got me RAV4 half the apr, and said that if my credit wasn't submitted 4-6 times, I could've easily gotten RAV4 2017 with 0% apr. it's been 3 months still I receive letters from banks proving that they submitted 6 times, here one of the latest letters. I must've received letters from every bank u can think of.
I mean they knew if they submit my credit 4-6 times they'd make it harder and higher apr for me, so where is the help? I got no respect for them, sorry not sorry.

Michael Michael was great as always helping us settle on the right car. And Dan was very knowledgeable and patient when showing me the features on my vehicle

UNFRIENDLY STAFF. MADE ME WAIT FOR 2 HOURS TO GET THE CAR I BOUGHT. THEY WERE LOST NO ONE NEW WHAT TO DO AND KNOW WHERE THE CAR WAS AND WHEN THEY FINALLY FOUND THE CAR THEY FORGOT THE KEYS WERE MISSING. UNFRIENDLY FRONT DESK LADY (RUDE ATTITUDE ON THE PHONE). MANAGERS DID NOT EVEN CARE ABOUT ME ASKED ME QUESTIONS WITH ATTITUDE DEFINITELY NO MORE BUSINESS WITH THIS DEALER

Good service, reasonable prices and they work with you. We also bought a Rav4 from there and the process was long as normal but they were very pleasant and we did not feel any pressure to buy.

I went to Toyota in Hackensack to purchase my Yaris. I had a good experience with the purchase, and I recently went back to them after going to another Toyota dealership. I had called and spoke to Joseph Latino on the phone I voiced my concerns about my car and that the other Toyota dealership I had gone to had been very unhelpful. He told me to make an appointment to bring the car in and I was happy that I could bring the car in on a Sunday as I do not live close to Hackensack. When I got there Joseph gave me a loaner car while they checked my car out. After my car was thoroughly checked out, I received a call to come and pick up the car the car. I was very pleased with the experience. The level of customer service from Joseph was great! The rest of the staff there did a great job too!

I came here to purchase my new 2020 Toyota Camry XSE. They were very helpful and knowledgeable. Definitely will recommend my sales associate Joe.

I had such a pleasant experience overall with everyone at Toyota in Hackensack!!! Between choosing the right car or having explained everything they were very helpful!!!

I am still waiting for free coupons to continue my services with you as Toyota Universal sent them to me by mail. I'm not happy

The service I received was great .They were very helpful with explaining every detail of the car . Thanks appreciate you.

Been coming back for years, both for cars and for servicing of cars. Great place, great people

They brought me into the finance department and distracted me with the salesperson. I signed a blank piece of paper with two lines on it and forget what they said it was and had it pasted onto the contract and added $800.00 total in fees and and a $1500.00 extended warrantee I didn't even want. They gave me the contract in a large back envelop and send me on my way. Never explained anything; which I requested. I've tried to contact Alex my finance officer but he doesn't return my voicemails. I cancelled by extended warranty from Toyota but was told I have to get a refund from Toyota. Right. Still trying to get a response from Toyota of Hackensack. It's a pain to spend time trying to fight for something you never authorized and were frauded into getting. I quess certain auto dealerships see a sucker when one comes in but in my business you have to be honest. I have learned to walk out now if I don't get what I asked for and everything clearly stated not assumed. I will read everything and definitely don't sign an electronic pad, they will put your signature on things you don't even know. Good luck with the GO To Guys. And Toyota of Hackensack if you read this please send me my refund of $1495.00. Its been canceled and rejected by Toyota. Please leave innocent people alone.

I am having a Toyota CAR from last 5 years. Every time I have done my servicing at Toyota. This was the first time i did it in Hackensack Toyota. they are really unprofessional. They don't know the value of a customer. And Also I am surprised how can they give wrong information to the client.
1) They told me my filter needs to be change and they gave me all the estimation. With my surprised when I told that I did this 3 month back in RI Toyota dealer. They checked that in their system and they said they put this wrongly . That was for some one else.
2) My appointment was on 7.20 AM. I just lock my House door came down to garage and handed over the key to them for the service. After 2 hour they gave me the car and I drove straight to my apartment and found that i don't have my Home key which was there in my CAR Key ring. I called them and went to the show room there was a gentleman telling me that i dropped it in some where else or some other day. When as I locked the door in the morning and from my garage I went to the service center directly. When I called next day again to see if they found the key response was not that good. I wish without giving any * I should have post this review.

Went into Toyota for two reasons. One my father wanted to order tires and make an appointment for service on his vehicle and secondly I wanted to purchase a vehicle. My father and I walked in on 11/20/20 ask for information was directed to the parts desk. Rang the bell a young gentle man showed up dark skin maybe 20 yrs of age the most answered all of our questions very friendly and helpful. Then told him that we wanted to make an appointment for service. That s when everything went down hill from there. My father and I walked over to service desk where there was this young Spanish girl with glasses. Said hi told her we wanted to make an appointment she said ok called another person on the phone. The two were chatting with each other laughing a storm the person on the phone would ask the girl to ask my father and I a question receptionist would then ask us a question. It went on for about 15 - 20 minutes. The young woman didn t know what questions to ask the person on the phone is asking the receptionist more questions to ask. We found ourselves repeating ourselves over and over. That my father and I got frustrated walked out without making an appointment and drove to pep boys down the street and was in an out in ten minutes. I did not even bother to look at an vehicle in the lot of show room

I bought the car in March 2018 Camry 2018 and my car back door have little scratch and i want fix it so go there in 2 different time and two different Toyota person took the picture of my car and they told they going to email estimate for repair. but almost 2 month passed i never receive any email from them. The service is very bad. Never i am going to buy any car from Toyota.

The worst customer service...
I will never recommend this place for buying a car. Unprofessional behavior by the sale representative.

Armando was amazing! I totally recommend Toyota of Hackensack and you must see Armando. He hooked me up on my trade in and my purchase. The dealership itself is professional and accommodating. They really care about their customers. Closing the loan was quick and easy. I went to other Toyota dealers and Hackensack gave me the best trade in value and their prices are reasonable and competitive. I am so excited about my new Rav 4 and I gained a new friend as well. :)

This is a decent dealership. If you have a problem, talk to them with respect and you will get that in return. I would like to commend Melissa backed by her team. She helped me process my purchase and trade in. You guys are awesome, more power to you.

Went in for an oil change and a "quick" inspection, and was asked by the site when I made the appointment if I wanted a car wash. I was also asked by the front desk receptionist and the person who processed me. I was there for more than 2 hours. When I came out to see my car, it was still filthy. A lot of things in my car were moved, buttons switched, etc. It makes me question the level of care that was done for my car, and if the inspection will keep me safe. I probably won't be back to this location.

So I came with my dad to this toyota to change from honda to a toyota. We waited for about 20 to 30mins and no one cane to us to ask us if we needed anything. I then decided to approach them myself just incase they thought I was window shopping. They then said let me see if I can find someone for you. They got us a salesman name Jonathan. He got us the car and brought us outside to see it and then he started telling us how much it would be. We told him we know we could go lower and he just knocked us down completely. He did not even try to get us to get the car. We then said no thank you and left. As soon as he parked the car he showed us he drove off in his. I couldn t believe it. He just wanted to go home. And he didnt even bring us inside to talk or anything. We did come late around 7:30 but it would have been better to tell us to cone back tomorrow. I have never experienced anything like this before and my family only does leases. Me personally i have done so many with Honda and never had this problem. I know its not all the people that work here but Jonathan just ruined it for me for his location.

I bought my CPO Sequoia from here, they do live up to their reputation. That s the reason why I keep coming back and I live 1/2 hour away.

This service Dept runs smooth and efficient, feels modern and clean, and the staff are polite and patient. I live closer to a different dealer but the trip is worth it.

Fast in fast out love the help sevice employee Sean Clarke very nice guy

Got my car serviced in an hour, I had issues with the brake pads, they fixed it in no time. Will visit again

Not transparent at all. They will increase the price once you seat at the table and do their common verbiage. Sales person is biased and not professional at all. It could have been a very smooth transaction.

Excellent service! Prompt, polite and efficient.

This dealership has also gone to bat for me with the manufacturer. Toyota refused to fully warrantee a part+labor and my service associate said "That's just wrong. We'll cover it." This is exactly the way a business builds customer loyalty>

When I went to the dealership, A representative told me that the car I was looking for was sold. The dealership did not text me about the car being sold. I decided to take a different car for a test drive. Miguel was my representative, and he told me that I need to fill out a credit report form before taking a test drive. He was being rude, so I asked for a different representative. Jimmy was great, and he told me about the car.

Got my car the end of June 2020, I think they are above average, not a easy time to do sales and interact with people face to face, but they are definitely better than some Toyota dealership who try to kidnap your mind before you go, at least I didn't feel being pressured to buy stuffs that I don't really need, in fact I have great chat with the finance manager, great guy, they are more like 4.5 stars, but they definitely need a receiptionist.

For a dealership their service department is rather reasonable.

I have been regular to this place, and always had a good experience

Millie treat us with an excellent service. Thank you to be part of my daughter's first car dream to be an special moment on her life.

They made me walk out of their business with a 2017 Camry with a non-existent loan approval to tell me a week later that I didn't get approved and to pls bring back the car. Their financial staff who assisted me named Julian is a total incompetent jerk, rude, and has no customer service skills. Beware he is there only to add unnecessary expenses to your car loan to increase your monthly payments and he only offers super sky rocket credit percentage. Before you sign your new car loan agreement read it carefully and demand to be taken off unecessary add ons services that are OPTIONAL and you are not abligated to buy.

Absolutely do not go to salesman Mr. Jose Alvarez. My father was trading in his older vehicle that may cause us problems for a newer better car that won t cause problems too soon. He IS Absolutely unprofessional, harrassed for the down payment money how much it was I had in my pocket and the title of the trade in car that was also in my pocket. NEVER disclosed of the damages the used car my father was purchasing, never did a tour of the details of the car, no manual tried to give him a 2010 rav4 manual mind you my father was taking a 2010 4runner. Promised to get the broken driver side rear view mirror fixed for my father then said NO and accused my father of trying to put in the damage of the driver side cushion (that was not disclosed at time of purchase) under there noses to get it fixed. Mr Alvarez is NOT a man of his word, absolutely unprofessional absolutely does NOT look after the benefit of customers but after his own pocket. Oh and let me not forget that after not doing Anything for the benefit of my father s purchase of the car he Asked my father to give him money, to give him a tip.
So we basically traded in a older perfectly good vehicle to avoid any upcoming problems, for a newer vehicle that with only 1 week of usage has already caused us a great migraine and will cost $$$ to fix damages it had already that were not disclosed. Thank you Mr Jose Alavarez, God has His eyes on you.

The service department is horrible. They don't provide all of the information or call customers to provide additional information. They simply want to do basic and simple services and charge a crazy price it. Horrible experience and will never return to this place.

Our sales rep Nixon was amazing he provided excellent customer service. Made the process so much easier and painless. Will definitely be going back.

Very BAD Service and i don't recommend NO body to go there go to any different Dealer
Ziad Tubal

Had a great experience with Miriam from Toyota of Hackensack. I found one of their super low mileage used vehicles (377 miles!) on cars.com and sent an email to Miriam through the site. She contacted me almost immediately. Throughout the morning we discussed my purchasing options, and by 5pm I was in the store signing the paperwork. Wish every car I bought was this easy.

Best Toyota dealership in the tristate area hands down. Not even questionable and non-negotiable. Enough said. And sir Jospeh Latino is THEE ULTIMATE, VERY BEST sevice manager in the industry. Ty again Toyota of hackensack. Your all the best there

Miriam was a pleasure to work with. She understood our needs and worked to find us the best car for our budget. Best car buying experience I ve had. I would highly recommend Miriam and Toyota of Hackensack

Toyota of Hackensack is THE BEST! My salesman, Armando, is outstanding! I was in on Saturday to get my RAV4's 5000 mile checkup/first service -- the waiting room and the employees were all so pleasant that it made the short time I was there just zip by. I live in Rumson (Monmouth County) and, yes, there are Toyota dealerships closer to where I live, but they just don't compare -- I drive an hour each way to get to Toyota of Hackensack (where I acquired the vehicle) -- this dealership is THAT GOOD!

- Chris Brighton

Car shopping I bought my last three vehicles from this dealership. Looks like I'll be going elsewhere as they can't match the best price that I've gotten so far. Great dealership for service nothing to complain about.

This location is amazing, great customer service and will do anything to give you the best value! Would recommend the sales representative Miriam Shanken for anyone looking to buy a car because shes the best!!

if you want to waste your time with amatuer service, bring you car to there. they just wasted my 2 hours by simply promising that they couldn't deliver from the first place... wasted my 2 hours... never going this dealer again

After much intensive car research for our next family minivan we found Hackensack Toyota to be the most welcoming. Almost immediately after meeting Miriam Shanken, our sales associate, we knew we were in the right hands and where we needed to be to buy our next car. She was the most friendly, helpful, supportive and knowledgeable sales associate we had ever dealt with and her patience and care made us feel like we were part of the Toyota family. Overall our new Toyota Sienna minivan car buying experience was a breeze thanks to Miriam!

My sister wanted to buy a new car and I took her to Toyota of Hackensack, we went on Friday, Feb 24th 2017, we walked in and saw Walter Chacon, what a professional he is. We drove out with a new Toyota Camry. Thank you Walter for making car buying a great experience, you're a great sales person. I will definitely recommend anyone who needs to buy a Toyota to see you. Thanks again. Thelma Lazar.My sister that bought the car is Deleta Grant, she loves her new car a lot. You're a five star all the way. I love Toyota of Hackensack very pleasant staff.

What a shame and waste of time. I spent 2 days emailing the dealership to confirm the availability of a vehicle I wanted to test drive (just after memorial day when the covid-19 restrictions were eased) and set up an appointment. Drove to the dealership to be told someone put a deposit on the vehicle I was interested in the day before. But did anyone bother to reach out to me to let me know? Of course not. I'm sure they were hoping they could interest me in another vehicle by getting me there in person. If I didn't live so close by I would have been livid. Total waste of my time.

Walked in to lease a Rav4.

Older gentleman, asks me what model/trim do I want. I said I wasn t sure.

His response: go online and look at them. I dont have any pamphlets.

Would give no stars if possible, made me drive to them, then gave me an offer for my car, when I get all the way home, I get a phone call saying that they are nit interested, that's just bad business, so do not waste your hard earned time doing any kind of business with them, Bad is Bad.....

Great selection
Great prices
Great sales team

Overall very positive experience with Toyota employees that worked with us. Waited around way too long. We were there for 7 hours before we drove off in our new car. Some snacks would have helped a lot. A bowl of fruit, bowl of nuts, muffins or something.

Sale manager is disrespectful, they do not represent Toyota as they Supposed to do.
Don't go there.