Went into Toyota for two reasons. One my father wa...

Went into Toyota for two reasons. One my father wanted to order tires and make an appointment for service on his vehicle and secondly I wanted to purchase a vehicle. My father and I walked in on 11/20/20 ask for information was directed to the parts desk. Rang the bell a young gentle man showed up dark skin maybe 20 yrs of age the most answered all of our questions very friendly and helpful. Then told him that we wanted to make an appointment for service. That s when everything went down hill from there. My father and I walked over to service desk where there was this young Spanish girl with glasses. Said hi told her we wanted to make an appointment she said ok called another person on the phone. The two were chatting with each other laughing a storm the person on the phone would ask the girl to ask my father and I a question receptionist would then ask us a question. It went on for about 15 - 20 minutes. The young woman didn t know what questions to ask the person on the phone is asking the receptionist more questions to ask. We found ourselves repeating ourselves over and over. That my father and I got frustrated walked out without making an appointment and drove to pep boys down the street and was in an out in ten minutes. I did not even bother to look at an vehicle in the lot of show room