KOOLMAX GROUP LTD Reviews

Do not trust this company. They lie and fabricate information to keep you stringing along..iv had an issue with my freezer and was told your engineer will b there to fix. He came, said it needs parts ordered. I called bk on Monday got told same . Yesterday got told same. Today I get tod is no parts are on order, your out of warranty and we wnt b doing anything. Yet my stock has been limited and some ruined again. This company just lie and have no interest in previous customers. Just new ones they can con more money out off..shocking .don't trust them dont buy from them u will regret. The owner doesn't care abt his customers or what kind of service they provide. These guys are not leaders. They are cowboys

The whole purchasing process, from ordering to delivery was very simple.
Delivery was safe and quick.

Ordered a freezer 12 days ago with a advertised next working day leadtime, there is no sign of the order and every call asking for an update I'm given no information apart from 'I don't know'
I believe the order was taken without it being in stock and have been given misinformation all along. Very Poor and would not recommend using this company for equipment.

Following on, just heard the item never existed but took my order - utterly incompetent company.

The remote chillers offered by KoolMax are a great investment. I was really pleased with the energy saving remote chiller I invested in. It is easy to use and is affordable.

Best in the northwest friendly and polite and helpful staff

Excellent purchase:
The koolmax shop fitting services are definitely worth the money.

Really pleased with customer services. Found them very cooperative throughout the whole process.

Excellent customer service and competitive prices. Very friendly staff. They carried out a full shop fitting in my shop from floor to ceiling with 3, 7.5ft eco energy remote chillers, two Freezers and so on. I have no problem with their technicians whenever I called them they came with no delay. I have got 3 years free service and guarantee from koolmax after purchase which is I highly recommend. The best deal I have got . Thanks guys !!! Good communication.

This company is in absolute shambles.
Called them up early Monday morning to schedule our system for a service they said they ll get to me either by Wednesday or Thursday at the latest.
I had to call them Thursday night for them to tel me over the phone nothing has been scheduled and then wouldn t reschedule it over the phone.
I could have already had another company come out to service our system.

Truly satisfied with the products
I ordered a double door refrigerator but I was a bit hesitant at first. I thought the quality will not be good but I was proved wrong. It has been working smoothly for a year already.

Easy to use website, the great people to communicate with, speedy delivery and the product was spot on. I found KoolMax the perfect supplier.

Great product range and good quality. Excellent customer service.

Quick and adequate service it was. A high-quality product received that was really convenient to utilise. The direction manual received with the product was very easy to understand. The online store was also easy to access that offers the secure transactional services.

Awesome service by the support team
I was having a few issues with the user manual of the fridge I bought from them. I tried calling them but they did not pick up. Then I went to the website and their support team guided me with patience.

Safe and quick delivery of the fridge. Pleased with the well-informed customer service.

Spent over 30k with these people and 13 months later 1 commercial fridge went and I had to pay 5k to fix it as it was "out of warranty"
Few years later I bought more fridges, asked for grey and they delivered white
Less than a year later one of them broke and even though it is within 12 months they have said "out of warranty "
Crooks.

Very professional and great prices, friendly staff who welcome you and look after you at the highest standard highly recommend for all your catering needs

Really bad people they installed cold room in my take away its not working av ran them 100 times they don't ansar my phone calls

Satisfactory:
The shop fitting service offered by Koolmax is among the best you can find. It is efficient and affordable. They have a professional and knowledgeable team that is able to deliver excellent results on time.

It was an amazing experience. The delivery guy was also cool. Surely going to use in future.

I ordered 4 fridges. Only one turns up with a European plug. I called Koolmax and spoke to someone who refused to help me without an order number. The company name and address wasnt enough. He gave me an incorrect email address and then finally put the phone down on me. So here I am with one fridge I can't use, still waiting for 3 fridges and a company that won't help.

Avoid at all cost. We have been returnig the fridge as it wasn't the one we wanted. They have deducted certain amunt of money from the refound just becasue we have decided to return it, plus they charged us for the delivery people who were collecting it. What is more the displey window was smashed durig the delivery and they want to charge us for that as well. I just have read a comment where someone was complaining abot their delivery people as well. I wish I have never used their services.

The Milano Multidecks offered by KoolMax are a great investment. I was highly satisfied by the appliance that was delivered.

Stay clear. Spent 15k on refrigeration and all went faulty within guarantee limit because they were only filled with minimum gas.

Engineer couldn't speak English. Had to communicate via interprato in a pass the buck culture.

I caught engineer once releasing the gas on one remote unit and he tried to blame it on a leak.

Pathetic sub standard goods.

It was easy to order my Disply fridge and was delivered very quickly, Good quality.

Big thumbs up:
KOOLMAX s shop fitting services were highly impressive and satisfactory. Great job.

Avoid. Purchased a fridge and became defective after 8 months. Totally disinterested in correcting the fault. Rubbish service and poor merchandise.

The order procedure was extremely simple and efficient, and the process through to delivery went very smoothly. I can't think of anything pertinent to suggest to improve the process.

Highly recommendable
I had great experience with koolmax shop fitting service. Their team of shopfitters was professional, understanding and efficient. They did a great job.

I ordered a new freezer from KoolMax and in 3 days here it is, delivered.without any Probleme, and competitively priced.

I invested in an integrated chiller room offered by KoolMax and it was a great investment. I was really pleased by the quality and features of the room as KoolMax was able to deliver on its promises.

Very quick service, Excellent communication. Will definitely recommend.

Great products
I would definitely recommend Koolmax because they have great products to offer.

Damaged fridge during delivery inside shop.. the door has dropped and tripped electrics during repair!!.. better companies out their.

Extremely pleased with my decision to purchase a wine Fridge. Fantastic product, cheap prices, great communication from the company.

The remote chillers offered by KoolMax are worth every penny. I was extremely satisfied with the features and energy efficiency of the chillers.

Excellent delivery time and the product is up and running. I recommend them for sure.

Would definitely order again
The ordering and delivery process was not confusing at all. It went quite perfectly and the product was delivered to me on time as well. I might make a purchase from them again.

Very happy with the price and quality of our shop refit

It was an amazing experience to shop from your store I had some concerns because it was my first experience but the customer services was satisfying enough overall a great place to shop online I will surely recommend to my friends

I have order two display freezer.one chest freezer and two glass door freezer as well.the chest freezer working well two glass door freezer worked only few days then gone.no reason.i have report to KOOLMAX GROUP.they told me will arange engineer to sort this problem. Almost three days from reported.still i didn't see anyone.

Very competitive prices, delivered on time. I will buy from this company again Happy customer!!

Shambolic. Failed to turn when specified. Clueless delivery drivers smashed the fridge on the way into the building. Initially, Koolmax refused to take responsibility, blaming the drivers. They then said they would refund minus the delivery cost. They then said they would refund and kept me waiting for a month. Eventually called the card company who forced a refund. Avoid at all costs.

Excellent customer service. I will surely be using them again. Keep up the good work!

Great products:
Koolmax has the best and most versatile refrigeration collection to offer. They also deliver the appliances in perfect condition and on time. I will definitely prefer to shop from Koolmax again.

Big thumbs
KOOLMAX has the best and most versatile collection of refrigeration appliances. I have always found their collection reliable and worth the money.

Communication not great . Would think twice about using again especially as original item delivered was badly damaged and it has taken lots of calls by me to get anywhere with arranging a replacement.Still not a resolved issue.

Don't use! They don't stick to their delivery times and make up a new excuse every time. My item went from 3-5 working days, to 3 weeks, to 8 weeks. I then requested a refund when they were losing me money. They made no effort to compensate me and lost me completely as a customer. I just hope they refund my money with no problem!!!

Absolutely horrible quality of the fridge that I bought.

Great choice
My Kollmax appliance was recently delivered and I am absolutely delighted with its quality and efficiency of the delivery service.

Very poor customer service bought freezer from this company with 28 days warranty

Company would not send out engineer after 13 weeks told me ring other number they will sort out
For 13 weeks they just keep me waiting then telling me to ring other number and was told it s not their responsibility
What a customer service
If you want to waste your money and time then buy from this company
Be warned
Naz

Excellent service:
I am so happy that I choose Koolmax to buy display refrigerators. They not only have the best and most reliable options available, they also offer great maintenance service.

The whole transaction process was easy to follow. The delivery was so quick.