Thaddeus Bruce was a great Saleman. He was able to work with me and try all possible options to help me get an car, even with little money down. As a result, I was able to get a brand new vehicle. Also, the customer service was phenomenal.
Being a college kid were the first to get taken advantage. After talking to Joedy Tidwell in service he made sure that I was taken care of. Very honest guy, and very helpful. Thanks!
Go see Victor Young! He s the best! Super fast and very helpful! Best experience ever!
I never had a good experience an excellent service
They try to overcharge you often, I own a jeep and would travel an hour to another location before going to them. My friend bought a brand new car from them. She went back consistently for her oil changes and tire rotations. Within a year she was told she needed new tires because they weren't being rotated. She went back to question them about it and they were incredibly rude and lied.
Nothing but the best things to say about Joey, Chad, Eddie and the rest of the service department. They really go above and beyond to help. Had some tricky problems with my car and they took the extra time to make it right
Johnny King is awesome! He was extremely easy to work with. He helped me get exactly what I was looking for in a new automobile. Very friendly dealership - would definitely recommend.
My salesman Mr. Jimmy Jefferson was great to work with from start to finish. I'm going to send my friend there to see him. Great salesman.
The diesel service manager was incredibly kind and helpful. The diesel mechanic came and and spoke with us for quite some time and was very helpful as well. They truly were the most sincere and helpful people we have run into in a long time. We never felt rushed. They took the time to answer all of our questions and the service manager even walked us over to checkout while we purchased DEF fluid and back to our truck and filled it for us. Wish there were more like them!
Sincerely,
The Bretts
Kate is outstanding! My service is always phenomenal, she's a absolute star. The entire staff is great. Can't remember his name but the shuttle guy is pretty cool as well. Kate catered to me even though it did take a little longer then expected she made sure that everything on her end was timely and appropriate and did do a good job communicating with me exactly what was going on
I have had a wonderful and joyful experience thanks to Chas and Johnny.
Both were professional courteous through out my time at the dealer and got me exactly what i wanted.
In the beginning, I was a little discouraged, but as things moved along, my dreams were finally coming true ! This place has a very friendly, and helpful staff. Plus, the staff is AMAZING with little kids that can't sit still, and want to run around. I am in LOVE with my new vehicle from Dodge.
Tina in express lube is amazing! Always quick and efficient service!
Jimmy Jefferson was the greatest salesman ever !!!!
Great team of employees!! They got me in the car I wanted within an hour. That's fast!! Thank you Mr. Davis for all of your help.
Eugene Butler is a very diligent and knowledgeable sales person!
I had an amazing experience here. The staff was nice and welcoming. I went in for a truck and they immediately got me some help and sat with me through out my process until I found what I liked. Now I'm a pretty picky person on what I like. But they handled my needs and got me in a perfect Ram Rebel. Fits me perfectly and it's a beautiful truck. I worked with Chastain, and he was very professional and courteous. He made sure he helped me with what ever I needed to be comfortable with my purchase and that I was happy with the truck. The entire staff was great and did a great job. I can highly recommend here for anyone looking to get a new vehicle. Thank you!
I have spent my entire life around car dealerships and have personally taken my car to be serviced with 3 different Jeep dealerships. This is by far the worst service department I have EVER experienced. I can fully understand being busy, but the way they treat customers is completely unacceptable. I have continued to bring my car here despite their attitudes, rudeness, and flat out lies, but after my last experience I doubt I will ever return.
The worker that was helping me in the service department just seemed like he did not want to deal with my situation .he had a I don t care attitude and was RUDE .. I looked for help elsewhere and the situation was handled the way it should have been. Will not waste my time here EVER again at Tallahassee Chrysler.. dodge.
We were told one price about a vehicle we were looking at and when it got time to buy it , they started adding extra costs. How can a vehicle listed on their lot for 62k along with a 2k rebate not including or down payment, Which would have had it in the mid 50 s. How were they going to lose 20k on a truck that was already listed at 62k? Then they were wanting to add shipping fees and dealer prep fees on a truck that has sat on their lot for a year and a half, along with tax, tag and title which we were told would be included in the original price. Highly disappointed, they out and out lied to us. Do not go to this dealership, they lie to get you there and then jack the prices up not thinking you will walk out.
Clean place nice staff will do they best to get u in a car
Shane was a very best sales person we have every dealt with in buying a vehicle. if you need a good deal ask for shane . very honest an explained every thing to us. We would also like to thank the sales manger Kevin for helping us fix a problem. we really thank the both of you very much
My experience with Robert was great. He did everything to make this purchase very easy for me. He is the best I have ever worked with. Anyone that has him help them purchase a car will know that he did everything possible to make this transaction easy. He even does all the leg work. Thank you Robert for everything you did.
Barbara Cayson
Hello Joedy Tidwell,
I wanted to take a moment of your time to express our gratitude for the exemplary service going above and beyond to perform an outstanding Customer Satisfaction with the repair work performed on my daughter's Fiat 500x. Your quality explanations, consideration and going that extra mile in suggesting additional overnight checking of her battery; which resulted in a new battery and included issuing a loaner vehicle for her to attend her Masters evening Classes is the true definition of what Customer Satisfaction is about.
As concerned parents, you gave us that peace of mind knowing that she was professionally taken care of. Thank you very much for your time offered to our daughter, continue in that route, it is what makes a difference and generates loyal customers.
Best regards and thanks again.
Ivan Robledo
Dell Technologies
Global Distribution Strategy
The sales staff is excellent which is why our family purchased 3 vehicles from them. The problem comes AFTER the sale. We have always simply dealt with their flippant surly service staff because the work got done and we only had to deal with them while dropping off or picking up our vehicles.
Fast forward to last week when my parents wrecked their Dodge that we helped them pick out since we recommended "our" dealership to them. They tried to get Tallahassee Dodge to assist them with the claim for monies due. Not only did the dealership not return call after call for days they only spoke to my parents when they showed up in person and would only pay for 3 of the 4 items owed, even though they had the terms in writing.
After speaking with a family friend who is also a lawyer, my parents are now considering a lawsuit to recoup monies owed. It's bad enough that they avoided phone calls but to renege on financial promises made in writing is simply too much.
We will never buy from them again and will happily seek a Dodge dealer elsewhere for our next maintenance and future purchase since there are several others within 50 miles. I will also tell anyone who will listen what sort of shady people run this dealership. (All for a measly couple hundred bucks but I guess they felt it worth losing multiple customers over and had no problem treating 2 senior citizens so poorly)
I have been to the dealership twice - both time meeting with Quanta Barfield. At this point, my experience has been a very pleasant one and "Q" has been very helpful. I expect to complete my transaction for a Dodge Dart GT this afternoon, and if everything goes as planned - and the numbers all come out as I have been told, I will proceed with the purchase. I will finish this review after my visit this afternoon.
We worked with Aaron and he is an extremely professional gentleman. We had a very nice experience.
Our recent visit for a service could not have gone better! The service department was able to determine what was wrong with our truck right away, order the necessary parts quickly, and we had our truck back, fully repaired perfectly, in lightning speed. Best of all, the prople in the service department weee great to deal with and the cost of the repair was very reasonable. We will be using them for all our regular maintenance and service needs in the future!
Absolutely the worst service department. The service manager, Paul, thinks he's a detective, he told the warranty company something false but attempted to sell me tires knowing my tires were covered from road hazard damage. My rim had more damage after going there than before, of course they blamed me when the manager inspected it prior to the tire change. Some of the other department members are great, Kate. Eddie , the supervisor, is more like Paul. The techs are fairly nice though. I have no problems with the express department. Attempted buy my car there..another not wonderful experience.
I was very pleased with the customer service provided at Tallahassee DCJ. Terrance Barber helped me with the entire process as I picked out the exact car that I wanted, at a great price. He was very patient and explained everything. He is extremely knowledgeable about the brand and was able to answer all of my questions. Terrance handled all of the paperwork smoothly and got me in and out in no time. He was extremely friendly and appeared to be enjoying his job. If you are in the market for a new car, I would highly recommend buying from Tallahassee DCJ, don't forget to ask for Terrance. Thanks Terrance!!
Excellent!! Shala is extremely helpful, friendly, and let us make our decision on our time. Great experience! Thank you!
My Silverado had a check engine light and I couldn't find the issue despite checking everything I could think of. Kate was very friendly and helpful and quickly got me pointed in the right direction. Turns out it was a bad o2 sensor . Trucks running like a champ and no more check engine light lol
I arrived later than expected and close to closing time but was still treated with respect. Trevor Evans was diligent in showing me the truck I had my eye on and was able to help me obtain the deal I thought was fair. Overall I am happy with my purchase and experience.
I just recently bought a Chevy 2500hd. My experience was great. The sales representative (Matt) was very nice, and didn t pressure me in to buy anything, if that s not what I wanted. You don t get that very often from a dealership. Also all the way up to the financial part of the deal everyone was helpful and kind. I will definitely send coworkers, friends, and Family to them anytime.
I called this morning to inquire about purchasing a 2020 Jeep Wrangler and the sales lady who was supposed to send me information never did. Too bad because you just missed a sale. Guess you didn t really need my business.
I have a 2006 Dodge Ram which had several recalls issued to replace parts. Since the truck is older, some parts needed to be ordered. Mr. Jerrell was very personable and provided me with a "loaner" vehicle while mine was awaiting repair. Mr. Jerrell made my experience a very good one. Thank you!
Paul Falzone was very attentive, professional and understanding regarding my situation. I live 66 miles (one way) from dealership and needed my vehicles AC serviced expeditiously due to the fact of the rapidly increasing 99 degree temperature. To my surprise I barely finished one of the free donuts and coffee provided for customers when he came thru the door with my key in hand and a smile on his face and I was on my way in air conditioned comfort. He explained the problem to me in simple, easy to understand layman s terminology. The overall experience left me with the realization that I made the right decision to purchase my Jeep from Tallahassee Dodge, Chrysler, and Jeep.
David Mitchell, Perry FL.
Jimmy Jefferson did a great job! He was very knowledgable and helpful in my car search. Great, no pressure experience!
Victor was an awesome sales man in got me in a 2019 Challenger at my payment rang
My salesperson was Victor Young. He was professional, courteous, and really friendly.
He sent me pictures of my car, as it went through its pre-delivery checklist.
THAT was a nice touch,....something that made our experience, there, a little more memorable.
The detail dept. did a STELLAR job.
The engine is immaculately clean.
It looks brand new.
The only reason for the 4 out of 5, and not a straight 5 out of 5, is because none of his co-workers stepped up to help him when he was clearly very busy.
He had 3 customers at the same time, and others had nothing to do.
I know it's a commission job,...I get that.
You would all, however, get much better customer retention rates, if you helped each other out, regardless of to whom the commission is paid.
I had a fantastic one stop shopping experience at Tallahassee DCJ and with Brian Donahue specifically. I arrived at the dealership, was not immediately swamped by a plastic sales greeting - but rather staff that I had spoken with via e-mail. We discussed my desired vehicle ideas, my wants and my budget goals. Brain evaluated my situation,offered several options and helped me get into way more car than I imagined possible.I drove away with a great car, a great deal, a great payment and just in time for thanksgiving a grateful heart for my new ride !
Thank Brain and Tally DCJ.
Hi Victor was great in helping me out Today I greatly appreciate everything done Thank You
Shout out to Jimmy Jefferson and Terrence, guys are awesome. My visit was amazing. Guys were very patient. Can't explain my excitement. May God continuously bless these guys and everyone/everything thats affiliated with them
Brian was wonderful! He helped me through every step of this process. He was polite and was very professional. He worked for four and a half hours to get me the best price and the best payments. He got me through the co-signer process as well. I would recommend Brian to everyone who needs a car. Thanks so much!
Experience was good. The salesman, Matthew Robinson, went out of his way to help us find the right truck.
Dominique Cargile was great. The first truck he showed us was pretty much what we wanted. We wound up buying the same thing in different color. The sales staff gave us a great deal. The whole process was not stressful and went a lot faster than the last time I had bought a truck. I would highly recommend checking them out will be referring my friends to them.
Hands down, Trey Arnold is the he best salesman around!! Very friendly and great costumer service, makes car shopping seem easy!!
The constant negative experience I encounter when visiting Tallahassee Dodge Chrysler Jeep continues to be extremely upsetting. Specifically, the service department. My vehicle never receives proper treatment when dropped off and is returned as if it was not cared for. Simple measures such as steering wheel covers, paper floor mats and any other preventative to keep customer's vehicles clean are not utilized. It is extremely frustrating to pick up my vehicle in this condition, it shows the level of care received. The service department unfortunately has a 50/50 rating in my opinion, the younger staff are very pleasant and knowledgeable that are willing to help. Oddly enough, the "veterans" are not very helpful nor service equipped. They are more so concerned on selling unnecessary product rather than solving the problem. My last visit, I received a call from the service representative and was informed of the fee and then was told I needed maintenance work done to my vehicle in the amount of $600.00. Thankfully, I checked my vehicles owner manual and discovered none of this maintenance was suggested at my current mileage. I was also quoted for work on a 4X4 vehicle rather than a 2WD, once again I did my research and found I was quoted for maintenance on parts I did not even have. This is a brief recap of my experience, I have decided to only return for warranty and recall related issues. Worst service department experience and will not be returning.
Victor young did a great job truly appreciate his konwalge and professionalism and patience through the whole process is honesty made this a truly wonderful experience
Wonderful experience from start to finish. Go see Chaz!!!!!
Very pleased with the help and customer service that I received from Dowling Lee. He was very helpful and detailed on every request that we had for the vehicle we were looking for, and didn't give up until he delivered!
I would highly recommend using Tallahassee DCJ and most definitely ask for Dowling.....he is a get it done kind of guy! Thanks For The Awesome Ride!
Go see Dominique! We were greeted immediately and that our concerns were greatly considered. He took a lot of time with us, and ultimately bought the Jeep we always wanted! Thanks!
Great experience at Tallahassee Dodge. If you're looking for a knowledgeable salesperson with a great attitude, ask for Eugene Butler. Eugene was easygoing and had us laughing the whole time. Excellent customer service. Thoroughly impressed. Will be back.
Amanda in service made my service experience quick, easy and very professional. I am an overtheroad hot shot owner Operator and my Promaster is my livelyhood, so I visit Ram dealerships all across the country and this was one of the top 5 service experiences I've had in over 20 yrs out here
Love this dealership. We just moved to Tallahassee and I had to get my Town & Country worked on. They got me in earlier than scheduled due to a cancellation (Thank you Paige) and Eddie took ridiculously good care of us. Very transparent, got everything working ship shape and for less than what I was expecting to pay. Super grateful for this team and will certainly be coming back.
Terrance Barber recently sold me my second vehicle from the Dodge dealer, I will be back to work with him!!
Received a certificate for a free oil change. Asked for a $20 tire rotation too (which was initially forgotten) and was told tax would be added.
I was surprised that in addition to tax there were additional shop fees $2.50, hazardous waste fees $3.39 (for a tire rotation only??? As they weren t charged on the free oil change) and document storage fee $1. The rep tools me there was no way he could take these additional fees off.
Shawn and Eddie was absolutely awesome both made me feel like I had nothing to worry about. I highly recommend this dealership to anyone looking to buy a new or used car.
Bought a truck (2019 1500 Bighorn) and sent my Dad there to buy a Jeep. Got a call I'd be getting a referral check. That was 6 months ago, but it looks like the referral was missed by one of the managers relocating and Robin resolved my issue pretty quickly.
EDIT: I've been asked by the owner of Tallahassee DCJ to remove my social media posts.
EDIT2: Had an issue with the backup camera, Robin has been the only responsive person, the service guy (Joey) gave me times between 9am and 4pm to bring in my truck, 2 weeks from now and not on weekends! So I'm basically going to have to take a vacation day just to get my truck looked at, not even repaired. I'll have to take it back later for that. I'm also 120+ miles round trip to this dealer. Called Cass Burch in Quitman and they will see me anytime up to 5pm and even on Saturdays! Never going back to this stealership again, awful service, poor attitudes, just all around bad.
Matt Robinson helped me out a ton, worked with me even though the process was complicated and made me feel welcome and like I wasn't spending too much time there. this is a great place to buy a Jeep.
Great experience and follow up, Sales person was honest and I felt like he was working for me (not against me). Easy transaction, and great truck!
Nice enough. Paid $17 for a single bolt, though. #Dealerships
Came into that car dealership not knowing exactly what I wanted, not only did they find something that fits my needs but the executed the best and most fast service
Very good experience. Salesman, Kenneth was very knowledgeable, courteous and friendly. First time customer and I will definitely make a referral. Overall wonderful experience.
Awesome service and super courteous. Helped us get out of the way of irma.
Great selection of vehicles and the people in service and parts were very nice and helpful.
This is the best car buying experience we had ever had thanks to the entire team at tallahassee dodge really exceeded our expectations...
Just wanted to give a shout out to Daniel in the service dept. at Tallahassee DCJ. We had a tight timeline on a repair that needed to happen and he exceeded our every expectation. Daniel thank you also for the great communication along the way. This is the way great customer service should be!
The sales rep who assisted me was Dominique Cargile. He was very personable, friendly, and professional. Dominique was not pushy or arrogant. He got to know me and what I wanted. He assisted me in every way possible and I was able to go home with the vehicle I wanted and most importantly, the terms and payment amount that I was comfortable with. I will defintely recommend Dominique and Tallahassee DCJ to my friends and family. Thank you.
Nice, friendly staff....Very clean facility...Not pushy salesmen...Modern and up-to-date technology used....Very thorough when going over new vehicle features.....Large selection of new vehicles..Offered shop online...Delivered my new Jeep to me in another state
Received an urgent recall notice for our four month old Grand Cherokee, for us to contact our nearest dealer ASAP. Called Tallahassee Jeep three times with no answer. Called Jeep Customer Care for help. They got through to a lady in service dept. that told me she could not make an appointment because they had no parts or information to complete this recall, there was about seven thousand cars ahead of mine & suggested I check back in about two weeks. Called back to Jeep Customer Care. They called Jeep in Thomasville. Only took about thirty seconds to get an appointment right away to correct my recall. He said it was only a computer up date & could do it while I waited. No parts necessary. What a difference.
Excellent Customer Service. Service and Express Lane are outstanding
Salesman-Richard Jackson. Pleasant at first, I was attempting to buy a used F150. Although I was straight up about my price and offer he still tries the old double talk. I refused his offer pleasantly as I could and reminded him of my offer again,that's when his attitude flip-flopped.So headed to the door I was ,and low and behold I was caught there with an offer that was satisfactory to me. Did the deal (cash) with an understanding the odometer ,which was not functioning properly, would be repaired at their expense. Jackson to call and schedule repairs after he locates parts. Waiting for his call ,which was on his hand shake and his word .Guess time will tell. I will update this review then. Also The service Engine Light came on before I even got home,yeah.... . Planning on calling Mr. Jackson today to see what he will do about that........ again we will see. So based on the above, this review and word of mouth can go straight to a 5 star plus or.......... yes you got it a minus 5 !!!! STAY TUNED !!! Yes I know, should have it signed in blood, but being almost 60 years old I still would like to believe there is some good and honest people in this world. Hope I am right.
Everyone there was so helpful! Leif was so wonderful and helped us find the perfect vehicle for our family.
Aaron was great good guy help me get my new challenger n was kind very helpful and patience all around good guy I recommend you go see him if you need a new car and want a good person who cares about you!!!!
Just purchased my second Jeep with Tallahassee DCJ - stop in and see Derrick White. If you're looking for an exceptional service center, the team over at their express lane is the best in Tallahassee!
I had Shala as my sales representative, and I couldn t have had a better experience. She worked very hard, alongside the manager, Justin, to accommodate all my wants/needs. Definitely recommend purchasing from such a friendly dealer, and especially Shala.
This is the 3rd time in 5 years I've attempted to purchase a vehicle (new or used) from this dealer. Today was strike 3. After scheduling a test drive I arrived at the dealership to discover the vehicle was sold. I was told by Anita that I would be contacted prior to my test drive if the vehicle was no longer available. I took time off of work and drove 30 minutes across town to be disappointed. After expressing how upset I was to the GSM, he asked me to go look at the rest of his used truck inventory and that if there was anything I liked they'd do whatever they could to make it happen. While I knew this was unrealistic, I bit, picked a vehicle, test drove, and told the sales person the price I wanted. He came back to me with a different sales manager, Scotty, who without even trying to negotiate ANYTHING said "We can't do that". I've never had a good experience with this dealership, and will never step foot on their property again. Their customer service is nothing short of abysmal.
Mr.Jimmie Jefferson
Was Fantastic I will send all my Family and Friends to see him,I can't say enough about Mr.Jefferson
The Best Sales Person I have met in along time a perfect 10 for sho'.
Mable Green from Gainesville Florida
Considering that I've NEVER owned anything other than Isuzu, Nissan or KIA the purchase process at TDCJ is a breeze, not only do I recommend them Im already considering buying a Jeep, make sure you consider them when you're ready...Ya Tu Sabe
At first our experience was a little off. There was some miscommunication with the salesman and I was a little put off. However Alex the Finance Manager help me immensely. He even allowed me to call him on his day off with questions I had. He s the reason I bought my car. If you are looking to buy ASK FOR SHAUN. and also make sure you get to have Alex speak with you about financing!! He s awesome
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