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Ivan Robledo

3 years ago

Hello Joedy Tidwell,

Hello Joedy Tidwell,

I wanted to take a moment of your time to express our gratitude for the exemplary service going above and beyond to perform an outstanding Customer Satisfaction with the repair work performed on my daughter's Fiat 500x. Your quality explanations, consideration and going that extra mile in suggesting additional overnight checking of her battery; which resulted in a new battery and included issuing a loaner vehicle for her to attend her Masters evening Classes is the true definition of what Customer Satisfaction is about.

As concerned parents, you gave us that peace of mind knowing that she was professionally taken care of. Thank you very much for your time offered to our daughter, continue in that route, it is what makes a difference and generates loyal customers.

Best regards and thanks again.

Ivan Robledo
Dell Technologies
Global Distribution Strategy

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