J

Joel Stokes

3 years ago

My salesperson was Victor Young. He was profession...

My salesperson was Victor Young. He was professional, courteous, and really friendly.
He sent me pictures of my car, as it went through its pre-delivery checklist.
THAT was a nice touch,....something that made our experience, there, a little more memorable.
The detail dept. did a STELLAR job.
The engine is immaculately clean.
It looks brand new.
The only reason for the 4 out of 5, and not a straight 5 out of 5, is because none of his co-workers stepped up to help him when he was clearly very busy.
He had 3 customers at the same time, and others had nothing to do.
I know it's a commission job,...I get that.
You would all, however, get much better customer retention rates, if you helped each other out, regardless of to whom the commission is paid.

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