The Singer Company Review

I got a wonderful new sewing machine here w a trade in. As well as helpful information.

The folks here have been very friendly. Still, the $15 limit for use of a card is ridiculous. I know credit and debit card rates are hardest for small businesses, but come on, enter the 21st century. Amazon will ship me everything in your store - including things far below $15.

Bought a sewing machine and took classes here. The people seem a little different kind of strange but the mother and son are very knowledgeable. The mother is particularly nice and goes out of her way to please. Ill be back for more materials and classes.

Saved!!!... by David's knowledge and coaching at the Sewing & Vacuum Center. I am a "maker" sewing an unusual sandwich of neoprene and lycra. About 15 months ago, David worked with me to carefully select a machine that met my stitching needs and my budget. I spent at least an hour sewing my materials on a broad range of models in his store. About a month ago, my machine started acting up, causing all sorts of production issues. Today I brought my sewing machine back into the Sewing & Vacuum Center and David patiently listened while I described the issue. Within just 10 minutes, he helped with solve the problem with just a bobbin change! THANK YOU David!!

This is a rather severe edit of what I consider to be a rather severe review. I don't like to leave such reviews, so I've edited this review to be more concise and helpful.

I arrived for the first class in a 4-part series of beginner sewing classes. There was no one there. The lights were off and the door was locked. It was very disappointing, exacerbated by the fact that I busted by butt to get to that class. **I've needed to care more about my work and my health than delivery a payment to an out-of-the-way physical storefront location within business hours during which I hold said job that I need to care about.** I prioritized attending this class but Sewing & Vacuum Center did not prioritize me as a customer/student.

There are a few simple things the Sewing & Vacuum Center could have done to prevent this.
1. Allow people to register and pay for the class over the phone or online. There are many ways to pay via the internet and many of them are easy to set up.
2. Post your class schedule online. If you had simply done this I would have known to come the next week this whole situation could have been avoided.

Getting plenty of information about a future purchase. Very nice woman who I spoke too

I had a wonderful experience at the store. I came in needing to replace my old damaged sewing machine, and Ronnie spent a great deal of time with me discussing my specific needs and finding me the right machine.

The worst possible place where you can take anything for repair!! I had to wait a MONTH AND A HALF for them to replace one part of a vacuum cleaner under warranty. In the meantime I had to keep calling the manufacturer and these people wouldn't give any status updates. Not to mention the rudeness of the staff!!! They'd also claim to have called me to give me updates when I haven't received a single phone call. Last but not least, their address is wrong on Google maps cause apparently they moved but you've got no way of knowing that unless you read the sign on their door after you've already looked for parking for half hour and paid!!

Very friendly and patient and knowledgeable service while I was learning about different sewing machine options. I decided to buy a machine while I was there (had not initially planned to buy today) because of the great service and machine options and opportunity to come back for instructions on how to use the machine features in the future. Thank you.