Having stayed at this hotel multiple times I reall...

Having stayed at this hotel multiple times I really feel it is worth the 5 stars. Rooms are good, bathrooms are clean, staff are friendly. The hotel is kept clean, both the public areas and the rooms. Staff are all very friendly while remaining professional. Breakfast is included free of charge which is a good bonus. If it's not to your taste (as it is not to mine) then eat breakfast out. You're in NYC and spoiled for choice. The only drawback is the painfully slow lifts/elevators. There's a real problem here. One morning I waited 9 minutes with another guest. It felt like an eternity. Having said that, I keep going back. Just shows how good everything else is.