I traveled to NYC for work (high season of work an...

I traveled to NYC for work (high season of work and should be in the office from 10am until 4am the next day, so for 10 days). I had a very bad experience with this hotel. First, the room was nice, big, comfortable bed, but it had a lot of dog smell. Which I thought was weird, until I saw a couple with a giant dog in the next room, and I realized that it is a pet friendly hotel (they allow pets). I have nothing against dogs, but they should have well-divided environments that allow pets and those that are free of pets (or at least noticeably improve cleaning, disinfect, clean the carpets). The smell of dog in my room was very strong. I had to wait for the elevator for at least 10 minutes, and I was lucky to be on one of the higher floors, because if I had been in middle floors, the elevator would have always been full. The normal buffet breakfast, at times grumpy. And what did fill my patience for 3 days in a row, after 18 hours of work every day, every time I arrived at the hotel at 4am and went up to my room I could not access it because the access card did not work. They made a lot of problems with the credit card and the authorization form. They debited from a card the total amount and nevertheless they kept almost $ 600 dollars of my credit card for 15 days, they did not respond to my phone calls or my emails. When I paid 2 hotel days I asked for an invoice and they told me that they could not give it to me until the end of my stay (but they did demand that I pay every day in advance). The day of the check out, I demanded the invoice of the rest of the stay and they denied it to me because the credit card with which I paid the stay was not in my name (authorization form sent twice and without answer by the hotel), I asked them to please send it by email to the card title, but they never sent the invoice. Many complaints without response. Bad attention mainly from a receptionist with unnatural blonde hair, I wish I knew the name. They did not replenish bathroom amenities. And it seemed very expensive (around 300 US dollars a night) for mediocre service. Definitely or I had bad luck, or this hotel is not worth it. It is well located, close to Time Square although a little dirty area. I do not recommend this hotel at all. I only spent about 6 hours in the hotel, however I was stressed getting there every night and there is a new problem every day. More stressful than all the hours I spent working. I had to stay in NYC for 3 more days, but I decided to take a risk and I did not extend my stay here. I checked out without having a reservation at another hotel. I did not want to continue paying so dearly for such bad service. I have stayed in many hotels and it is not possible that this hotel is 4 stars. Not recommendable.