I'm really glad we used Springbok. They explain the process in detail, organise all of the viewings and have their own team of solicitors making the process quick and easy.
Even during the pandemic, they kept us informed of possible viewings and were quick to get things up and running again as soon as travel restrictions were lifted.
Special thanks to Ben Taylor for being so positive and friendly and professional!
Amazing company and the staff is absolutely excellent helping us all the way through the buying process and completion.
Terrible service. I'm a cash buyer trying to view a property in Swansea. I have been calling them for 2 days trying to arrange a viewing of a property. I keep leaving details and being told someone will call me back but they never do. You can only speak to a call centre as they don't seem to have any branches. Unhelpful know nothing staff that can only take your number for you to wait for a call that never seems to come. As a buyer I will not even consider a property now that this bunch of timewasters are marketing. Avoid and look for a more professional service if you are selling or buying.
Had a viewing arranged, waited for half an hour and no one bothered to turn up .First impressions count and this has left me feeling doubtful about this estate agent .I will not use this company again
Worst agent aver. Made appointment to view property told me theyll ring back to confirm took my email address. After week no reply called again told me they haven't heard anything back from owner. Inform your customer. 0 star
Booked a viewing of a property in East Lyng, Somerset for 9:00am the 16th Oct 2020. Meeting vendor didn't bother turning up.
Veiwer beware!!
Great Service from Springbok. All departments delivered in the process of selling my property in Langworth Lincoln. No Problems at all. Thank you
Expensive for the service offered, mainly first time buyers which would have had with other estate agents at half the price.
selling technique seemed to confuse buyers... with fees and deposits required..and especially the offers over a low amount...
After receiving offer..had to contact springbok solicitors myself as. had heard nothing. on contacting them told they hadnt recieved info from springbok, very disappointing for a company that pushes for quick sales.. with a trade off of high costs.
Thanks to Victoria Coffee for a quick and easy sale of the house. All sorted for me and got the price I was asking.
We recently purchased a property through Springbok properties and we dealt with Megan Calvert, Megan was friendly, helpful and very professional and her knowledge resulted with our offer being accepted.Megan made me feel at ease and was always in contact with me through the offering process with lots of good advice.Very happy with the service.
As a first time buyer I had no clue what I was doing. Vicky Coffey helped answer all daft questions I had and helped secure our forever home. Thanks Vicky.
Sold the house very Quickly.
Very happy with how things have been handled would defo recommend
We had our house for sale for almost 2 years with a local estate agent without success. We did have an offer but at the last minute the buyer was unable to get a mortgage. The estate agent promised initially that all these checks had been made. They were unapologetic and unhelpful. This resulted in paying 2 mortgages at the same time which was very costly.
The staff at Springbok were very helpful and kept me informed at every stage. We sold the house within 4 weeks. I would definitely use Springbok again and would never use a high street estate agent.
Just bought a house Ben Taylor was our go between great service received helped through the process of sorting the forms and deposit also available on phone,. Thank you for all your help
Once Victoria took over our property she sold it within two weeks. We couldn't believe it. The property had been on the market for over a year and during the covid pandemic. Vicky has been excellent with communication and has kept us up to date all of the time. She is like a dog with a bone. We highly recommend Vicky to anyone wanting to sell there property quickly, have a friendly agent, someone who knows what they are talking about and who you can rely on. Oh just one last one - nothing has been too much trouble her. Having sold many properties over the last 40 years we can honestly say that Vicky has been the best agent we have ever had.
Great experience with Springbok. Our house had been on the market with a local agent for a number of months. We switched to being with Springbok and sold our house within a week. From start to finish they were truly amazing and their customer service was fantastic. The whole process took 6 weeks to completion and I can not fault the care and support we received along the way from the team. Thank you .
Springbok have been very professional, helpful and very cooperative during the purchase of our first home!
Siobhan has always responded to queries and given us a great deal
Of help with all the pitfalls and complications of house buying!
Easy to use website that lets you book viewings, leave comments and even put in offers outside of office hours. Also friendly staff who are contactable until 6PM, big thanks to Kyle Williams in particular who was very prompt with his replies!
Good communication with the process and all done quickly, all in all a great one to use.
CUSTOMER SERVICES IS POOR!
I have tried contacting more than twice via chat and phone to help me to provide information about properties and areas that would suit my budget. But i was told someone will contact and nothing happened each time I tried to contact them.
Springbok offer a great service. Open every day, unlike usual agents, fees all included with conveyancing too. Nice and easy.
We were buying a house which was on sale with springbok. The viewing booking process was simple, and Ben who dealt with the offers was very understanding of how much we wanted the property Laura the agent for the sale was easy to get hold and kept us in the loop throughout the process and chased the vendor with any issues, so not to delay the property sale.
Would use these to sell in the future.
I bought a house through this agent. They helped me negotiate a good offer which both me and the vendor were happy with. The buying process was easier than I've had with a well known high street agent
Had the house up for sale for over 12 months with an estate agent, didn't even get any viewers. Put on with Springbok and sold within a matter of weeks. The house was only on the market for less than a week before we got our first viewers.
This must be the worst company I've ever dealt with, abismal communication, and no shows on viewings. I did a 300 plus mile round trip and they didn't show up.
My advise would be to steer clear of this lot!
Put down a deposit for a flat in August 2019. Was hurried to get it completed within 40 days but here I am in February 2020, still without a completion date. Very quick to hurry me and my solicitors, not so quick to get it finished on their end when it suits them.
They also conveniently stopped responding to my emails asking for updates after the new year.
Absolutely shocking service and couldn't recommend anyone less.
Stay well away and use your local agent!
Got a lot of viewings due to the aggressive nature of the price point they put properties at as they put your property up at "offers over" rather than a starting price to get bid down from.
I would certainly not recommend them in any way shape or form and will never use them again.
Springbok s 5* service was simply amazing when purchasing an investment property for myself! In particular Brittney who was always available to answer my calls and came back to me straight away. I couldn t recommend Springbok more for buying or selling!
Overall I am a really happy customer as I was looked after really well. The customer service provided by Brittney was excellent and consistent. We was kept informed all the way through the process and she got back to us straight away from the vender after we had put our offer down. Would definitely recommend her
Sold my house in 3 days. Megan my sales advisor was fantastic. Would definitely recommend springbok properties.
Kevin was very helpful throughout, even offering me his mobile number if I had questions outside of hours. I was able to come to an agreement with the vendor very quickly with his back and fourth and I feel he put both sides arguments over fairly to each. He was easy to speak to on the phone and fast at responding to emails, when he had information he was quick to get it back to me, and when he didn't he was honest about it, replied telling me as such and got the info from the vendors. Great service
I sold my property with Springbok. They put it on the market quickly and secured a number of viewings. It eventually sold for less than i had hoped but I think this was realistic. My only issue was that I had three viewrs who told me they had found it difficult to arrange a viewing and nearly gave up. Other than this I was pleased with service. John who dealt with me first and Laura once the offer was made, were both great and kept me informed throughout.
We sold our house through Springbok and the service from Lewis B was amazing. Sold the house in less than 24hours for the price we wanted. Easy process and no hard selling. Just amazing service and perfect result
Vicky Coffey at Springbok was amazing in helping us sell our house. It was on the market for around 8 months and she kept us updated throughout the whole process. She is a very kind and friendly person and came up with ideas and suggestions for us to help sell our house. In the end we received a better offer than we anticipated due to Vicky's excellent negotiation skills. We cannot thank you enough Vicky.
I was delighted from start to finish with the fast service I received from Springbok buying a property.It was smooth and easy process and I was kept updated along the way.I would use there services again.Mr Tofts
Ahmed was our negotiator. He did a great job in securing a good price and communicated with us routinely at every step. Great service and a nice guy to deal with.
Brilliant service provided for a first time buyer such as myself, would recommend to anyone.
Very poor company and hidden fees horrendous do not use
I found the sales side was really good. Found potential buyers and set up appointments really well.All appointments for other professionals were kept and arrived on time. The legal team were a bit lacking though. Found I had to chase them a lot to get any information .
Springbok Properties acted for the Vendors of the property that we purchased. The after sales team worked extremely hard answering all queries promptly to ensure that we purchased the property smoothly. Thank you for all of your help!
Vicky was great our Property sold within 7 days, she has great communication and negotiation skills, was always on the end of the phone for any questions or queries we had, really happy with the service we received
Contacted springbok to view a house told them when was best for us so sent me appointment in same day so had to message for another appointment went to view the house sadly wasnt for us! We were told someone from springbok would meet us there NO!! it was a 'keyholder' for landlord...no professionalism for springbok the landlord should save his money and let the lovely lady who was the 'keyholder' sell it for him and pay her she did a better job the lady was very inviting friendly welcoming and very informative and polite in fact springbok SHOULD EMPLOY HER ...because they have no customer care qualities at all...We were not impressed at all not sure will use agian...
Victoria Coffey is my sales negotiator. She has been brilliant. My sale isn't complete yet but she has replied to every email quickly or with a phone call where necessary. I have absolutely no complaints and wouldn't hesitate to recommend her to anyone else selling a property.
Personable service and supported me to get the deal over the line due to solicitors not being able to communicate to each other. Thank you for your support Springboks!!
Excellent service from Ben Taylor and the rest of the team. Unfortunately due to circumstances beyond our control we were unable to continue with the sale of our property, however we will be selling it at a later date and will definitely use Springbok Properties. They generated a lot of interest in a very short time.
This company never gets back to you and when you ask to raise it as a complain they then try to steer you away from this. Really bad service i dont know how any one would give them a property to sell. Ive rung them several times to arrange viewings and they never get back to you feel sorry for the sellers.
would like to say thank you to springbok for all their support in selling my property I tried estate agents but was not happy with service went to springbok and the house was sold within 2daysi would highly recemend them to other people as everything was stress free from beginning to end thank you to all the team
Awful , selling my property through Springbok and sale going through. Received a call at 5.20pm 24/3/17 from Jack asking me to call back regarding the sale. No other message. Naturally I was worried and called back as soon as I got home at 5.30pm. No reply. Left several messages and eventually spoke to someone at the buying department who assured me they would have Jack call me back immediately. 8.30pm no call, worried something has gone wrong. Utterly awful disgusting service
I would like to recommend this company. I am very happy with cooperation. This company is very helpful and friendly. I am satisfied.
Don't waste your time. They promise the Earth, set a price then keep nagging you to lower the price!
Fantastic company, would highly recommend. Callum did a fantastic job and was a very friendly and well mannered lad made the whole process a lot easier for me and my wife. Thank you very much
Bought my first house with Springbok. Very helpful throughout the whole process. Highly recommend them.
Faceless drones who do not turn up for viewings. The level of customer you d expect from the Gestapo
Excellent & professional service from all involved in the sale of our property.
Guys in the office were always up to speed and kept in touch. Purchase from them took longer than anticipated however this was I believe mainly due to their mandatory solicitors that the seller HAD to use.
Whilst not related to the guys in the office who I liked the service from, I believe more could have been done from their associated / recommended solicitors.
Start to finish took Start of March to Mid August - We were ready to exchange by the end of May.
I would strongly recommend using Springbok properties as they were very professional from start to finish
Fantastic company. Top notch support. Brilliant faultless communication. Excellent customer service from Ben Taylor, and the other staff we had dealings with.
From our first call to make enquiries about the best possible route to selling our house quickly, to the call from Ben to say we'd had an offer within 24 hours of our house going live online to auction.
Staff friendly and easy to talk to. When I had any queries then they responded back to me quickly.
I had Ryan as my selling account manager.
Ryan has a an exceptional level of understanding in what he does, something which clearly shows in his passion when dealing with him on the phone.
His customer service is second to none, in a world where selling properties can be extremely stressful and challenging, Ryan manages to keep his cool, offer advice and hits an action plan to remedy any concerns extremely quickly.
After a slow start on my property, Ryan went away, within 30 minutes he was back with suggestions and revisions based on his market research and made those changes. Within 2 weeks of the amendments, we had 2 viewings and an offer which is now on it's way to a quick 2 week completion. The property final value was 40% higher than local estate agents advised I could achieve, Ryan believed in my research and knowledge, and this has paid off to my absolute delight.
As a senior Operations Manager in a non related industry, Ryan is a clear and unrivalled asset to Springbok properties, I wouldn't hesitate to have him on my team. I sincerely hope the senior management at Springbok see this advert and reward Ryan accordingly for exceptional levels of engagement, customer service and all round satisfaction.
If you have the opportunity to work with Ryan, please do ask for him personally, I cannot recommend him highly enough.
Fantastic experience everything went through no problem, staff are amazing would definitely use again. Paula Hesson
Highly recommended! very helpful in dealing with the purchase of a property. Jenna Carter dealt with my purchase and she provided outstanding customer service.
Great team great service in some very tough times really good smooth sale
Brilliant communication and delivery would really recommend
I have just bought a property though SpringBok and I really couldn't be happier. The service was great. Tom who was the agent dealing with it was very polite and really took care of everything. From the viewing to having my keys in under 8 week. Amazing fast service and Tom got back to any of my queries within 24 hours. Would highly recommend them.
After trying to sell the property with other estate agents, we then contacted Springbok. They were very easy to deal with, we sold the property within a matter of weeks. No hassle, very efficient and an excellent service. We recommended them to anyone wishing to sell !
Fantastic service from start to finish. Prompt and very efficient process with friendly Staff - Kevin Williams was fantastic throughout.
We would definitely recommend Springbok, thank you Kevin!
Excellent service from Emma kerwin does exactly what she says when she says it no nonsense quick and effective can t really ask for better
The service was excellent in all respects thankyou.
Minus 100 stars DON'T JUST DONT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DISGUSTING USELESS JERKS
Dealt with Vicky Coffey purchasing my first investment property she was amazing and gave me great advice. Thanks very much
Jenna Carter handled the sale professionally and kept me informed of the progress , very pleased with the efficient service.
Really pleased with the speed and efficiency of service
I needed to sell my house in Gravesend this year and from the start the staff were helpful. I had a valuation done relatively quickly and within 2 weeks of viewings received an offer that was suitable. I had solar panels on my house so the process was slightly longer but the team were able to ensure the buyer and myself were updated all the way and that the sale was completed.
I would recommend Springbok as they ensured I got an offer that I needed as other agencies I contacted all got offers that were much lower and unrealistic.
Thanks again definitely recommend.
big help plenty of advise and sold quickly very happy with this service
I called this company today about a house for sale in Worcester. Even though the house has only been on the market for less than a week, they refused to let me make a viewing. I told them that I was a cash buyer and would most likely offer substantially more than the asking price, as the house was under valued. I was quickly told that they had already had 25 viewings in the one day it has been marketed and would not be taking any more offers!!
When I explained to them, that this should be the vendors decision - they told me that the vendor had agreed with them already. But the vendor was not aware of me as a serious buyer at a higher price (or judging by the interest on this house - anybody else who may call up).
When I expressed my concern that it is worrying that 'them' as agents weren't even prepared to talk to me, find out my position and qualify me as a serious buyer - I was told that they had spoken to me on the phone for 3 1/2 minutes and that was sufficient.
I hope that the vendor they are dealing with is of sound mind and knows exactly what he/she is agreeing to with this agent!! To tell a vendor to market a house for one day only and accept the highest offer after only one day of viewing is not good advice. If the agents had any moral compass about them, they would surely advice the vendor to market the house for at least two weeks and THEN ask for best and final!! But that would mean that the agent has to wait longer for their commission - which is more than likely a flat fee (so achieving a higher price for the vendor is irrelevant to them), as they seriously are not interested in taking a higher offer from me!!
Very frustrated!!
I sold my property with Springbok Properties just over a year ago and I got an offer I accepted within 8 weeks of going on the market which I was delighted with....The communication was second to none I was updated regularly on how the sale was progressing and they dealt with the vendors estate agent and my solicitor to ensure a quick,and stress free sale...which it was....nothing was too much bother for them. They were worth every penny and I wouldn't hesitate to use them again.
Me and my partner are first time buyers and Springbok Properties were great at assisting us every step of the way.
Laura O'Brian in particular and Kayley Doyle were the two professions who worked on our case. We had more difficult fences to cross than most but they remained possitive in getting a completion date.
Every question we had they answered, which kept us calm throughout the process.
Today we are celebrating a completion date to our first home purchase! Thank you for all the support both. :)
Vicky Coffey helped us to sell our property, she is very friendly and helped us through the process in a professional manner.
We would like to thank springbokproperties for every thing thy did as well as thanking all the staff for there helpful advice.they took all the stress out of selling our house and they help with any questions that we were not sure of as well as keeping us in touch every week of the sale of our house especially thank to .Rachel for her help making it a not so stressful time thanks once
again would recamend springbok to every body
Excellent service would recommend if you looking for stress free experience. .
Brilliant service, open and transparent, simple and easy to understand fee and process. All round great experience selling a property for the first time!
Made an offer on a property over a week ago and had no contact back to say if it was successful or not, not even a counter offer. Very poor service.
Good service. Quick sale. Would recommend to others wanting a quick sale
Springbok did sell my property BUT as it turned out I found I could have sold it just as quickly for a lot less money with other online Estate Agents & normal Estate agents.
They tell you it s an online auction & you get a sale within a couple of months. But in essence it takes as long as it takes. And the buyers can ask for this survey & this check & that check & another survey & string you along & it turns out they have as much as 85 days of mucking you about. So don t be fooled that it is a quick sale. The only good thing about Springbok is: they check the buyer does have the funds & wherewithall to afford your property. Which is a good thing - no time wasters.
However, Richardson Law (Springboks recommended Solicitors are very good, very helpful, accommodating & understanding though) I would praise them!
Thank you Megan for always being so helpful and for your positivity.
Me and my partner are first time buyer so was not to sure how it all works but Vicky Coffey was very helpful with the process and gave us her full support all the way through. Vicky s customer service was fantastic and we would definitely recommend her to family and friends
"ONLINE ESTATE AGENTS HAVEN'T GOT A CLUE" . I really cant see how this business model is sustainable. The staff have zero knowledge of the properties they are selling or the areas/communities they are in. You have zero relationship with them as a customer and you feel as though you are just dealing with a faceless call center. They never ring you back or take any interest in you as a purchaser, its just a transaction. Note to those thinking of selling through an online agent..... cheap fees = cheap non -existent service. All they interested in doing is referring you to other services from which they earn commissions. If you have a problematic sale then don't expect this lot to be able to get it resolved. They couldn't care less........
FORGET THE REST, USE THE BEST!
I would really recommend Springbok Properties! We have used this company previously, they never fail to undermine our expectations. Overall, they are a professional and reliable team. Ben Taylor was our sales negotiator, he worked very effectively in keeping us informed. Springbok has proven to be an immediate, responsive and committed team. They impressed us by selling our property on the second viewing! Thank you again to Ben and the whole Springbok team!
Brittney was great in assisting me. Would not hesitate to recommend!
Could provide more communication but overall good service
Absolutely rubbish service, no chance to communicate, had arranged a viewing the same property twice, no one showed up each time, after the second time no one even apologised me for my waisted time and petrol despite I clearly said that I was coming from outside of Greater Manchester. It never happened with any other estate agent, this one is a joke.
springbokproperties.co.uk
