Sound Ford of Renton Reviews

Natasha did a great job with my courtesy vehicle pick up.

When I had an issue with my Focus, Kwok, Travis and Anthony and the entire team at Sound Ford (Mike and Ben get a special shout it) went out of their way to make sure that I was well taken care of and happy at every step of the way. I received the highest level of customer service I have ever experienced at a car dealership. They went above and beyond every step of the way and now I'm a satisfied driver of a beautiful 2017 Ford Fusion.

Interesting no commissioned sales sales approach, which is nice.
Interesting do not negotiate via email sales approach, which is not so nice.
Would only lower the price of their vehicle if i was willing to accept a corresponding reduction in value for my trade.

I was looking for 2016 Mustang needed to trade my car. I was on the lot and met Jay a polite and pleasant employee. I told him what I was looking for and my experience at 2 other dealerships. He assured me I wouldn't have a negative experience. I got the car I wanted with not just the payment I wanted but a great interest rate too! Great job Jay! And Sound Ford!

Shelby, was an amazing product specialist. Extremely knowledgeable and able to answer my questions! I did not feel pressured in anyway which very important to my experience! Thanks Sound Ford!

Had a bad experience the time before so had been offered a free detail with my repairs, if I gave them another shot. The repairs were done on time, but the detail never happened. They ended up just doing a quick, not very good, car wash which they should do for free every time and handing it back to me. They actually advertise that in their shop, but it doesn't always happen.

This was my first experience with a "No-Haggle" dealership and it went rather smooth. I lined up financing and had a pretty good idea of what car I wanted to go with when I got there. I went down Friday morning, found a product specialist (James) who was more than happy to take me for a test drive. The whole experience was pretty smooth and I will definitely be doing business here again.

I worked with Ceasar and Kwok while purchasing a new 2108 F 150. They were very well knowledged and helped make the whole buying of a new vehicle smooth and easy.

If you go to sound ford in renton ask for Ceasar and he will help you with all your needs.

Troy Gwynn.

Wonderful staff. Eric was terrific to work with. Got a great deal. Really enjoyed working with Kendall. Great person. Very helpful! Process was easy.

Sound Ford provided the best deal on my vehicle and trade. Alex was very attentive and thorough in his review of the vehicle before and even after purchase. He was the best. Kwok also worked his magic to make the deal happen. No need to waste your time anywhere else.

Low pressure friendly staff I hate going to car lots, but I actually enjoyed this experience. Never felt rushed or pressured, and got exactly what I was looking for.

I contacted Sound Ford via the internet with an inquiry. The response was quick and courteous. I appreciated the follow up from Rakesh.

This was the best buying experience I have had. Everyone was helpful, and Kwoc and Nabu helped me get a fantastic deal on the perfect truck!

Don in the body shop is awesome!!!! Very easy to deal with. I also love dealing with Ashley and the service team. Everyone is so willing to help.

Picked up a mustang today! They honored the deal online which I appreciate. The women and Joe were very pleasant but their was a staff member in front who was a bit rude. Also, the car didnt come with a spare tire, not even a "donut." Still, got the deal I want which almost never happens. I still highly recommend this place.

Cesar, Mike and Joe did a great job, made the purchase of my 2017 Ford F150 smooth and no hassles. Will refer Friends and Family!

In August of 2016 I was able to get my wife into a 2016 Ford C-Max hybrid SEL working with Alex and Kwok. We're a two family car and while I thought I could hold onto my Volvo for a few more years, necessity and desire for a newer car came into the picture. I tried a few dealerships but the deals always seemed to stall on a pre-owned truck. So I figured, I would contact Sound Ford again since I had a recent purchase history. Didn't plan on buying a new truck but the purchase worked out for me as I'm sure it did for Tracy and Inette whom I worked with this time. Now we have two Ford's and honestly love them both. Glad we were able to work out another deal. 2016 Ford F-150 Ecoboost SuperCrew makes me smile every time I open my garage. I'm sure I'll be seeing you all again not just for maintenance but when my son hits 16 in three years and is bugging me for a car of his own. Really, thanks everyone. I think the financing part took me longer than agreeing on a new vehicle price which in the car buying experience saves me hours of my life back.
~Robert K.

Great customer service. Nikki, Bertha and Jerry, helped me get into the car that I have always wanted. They have also gave ne tips on how to help rebuild my credit faster.

If you are a long time resident of Seattle area forget the old stories about Sound Ford, they have completely redone how they do business. No more hours of haggling, no being held hostage, no more "let me take your offer to the manger". Just professionalism, low pressure, set price based on their web site and a great buying experience.

Everyone was super nice and helpful today. Ben got me in a car i could afford and he was super nice, and the finance guy was freaking awesome, he got me a better deal than what i was pre approved for. I will definetly go again in a few years and i will recomend sound ford to everyone i know!!!

My experience with this dealership is with the service department, not with buying a vehicle. An appointment was made for service work related to a Ford safety recall weeks before bringing in the car. The recall identifying number was shared at that time. We're told after dropping off the car that the part needed for the service is not in stock and it will need to be ordered from Portland. Why was the part not ordered before the day of service when all the details of the service appointment were shared and made weeks in advance? Apparently, zero planning or fore thinking went into this. We're told the car will probably be ready three days later. We call three days later at 3 in the afternoon because we have not heard anything about what time to come pick up the car. We're told then and only then that the part was not in Portland and they had to order it from California now. When was the service department going to tell us this? Now we're being told another four days.

We arrived and staff were welcoming as we got in. Peyton was awesome from start to end, she dealt with us with great customer service. We are comfortable with dealing with them and they worked hard to make us decide to get a new Ranger.

I had been looking for a new F150 for a while. Living in Bremerton i was skeptical about buying a vehicle in Renton but their prices and inventory were too good to pass up. Definitely the easiest and best car buying eexperiences I've had thanks to Cesar Hernandez. Will definitely be going back when it's time to get a new ride for my wife.

Very informative and patient with our needs. Explained safety features of the car and the process went fast. Overall very happy with their service.

Piotr and Bill were excellent. From purchase to finance everyone was super nice, Piotr was above and beyond attentive and so friendly. Great price and they worked hard to get the best deal for me! (Really enjoyed Joe in finance as well!

Previous experience in service has been pleasant each time so far :)

Thanks Paul for making this purchase so easy I'm loving my new 2020 ST

I purchased a 2017 Ford F150 Pickup with the assistance of Natasha, Peiton and Bill. This team of people helped my find a vehicle that met some difficult requirements including the short stature of my wife. I test drove several vehicles and looked at many more. Ultimately, this Sound Ford team made it easy for me to find the perfect Ford truck for my needs. I would recommend that everyone who is looking for a car go to Sound Ford for a no pressure experience. There huge variety of cars and trucks makes Sound Ford the go-to place to buy a car or truck.

Paul was very knowledgeable about the cars we were interested in, he was able to answer all of our questions and more. His customer service was outstanding, making it very comfortable during the test drive with his friendliness. Definitely a great visit in general, mostly due to his customer service!

Great car test driving experience, Giovanni was a great help, I would definitely recommend coming here.

I recently bought my first vehicle from sound ford, if it weren't for the friendly and knowledgeable staff to help me decide on the perfect vehicle with safety in mind for my family and myself i doubt i would have been able to walk away as satisfied as i am now! I really appreciate the help and positive attitude that made me feel confident in purchasing such an important aspect to my family!

Jerry and Shawna were so helpful. Shawna was greeted me with a smile and when I asked a question she tried to answer it. When she couldn't she got Jerry who spent time with me and found the solution to the problem I was having with my car. It really started off my weekend on a high note. Thank you to both of you!

Incredibly easy car buying experience. I had the pleasure of working with Natasha, who I informed what kind of used car I wanted to buy. When the vehicle arrived at their lot, she called me and informed me the car was there even before it was listed on the market. This gave me an opportunity to get the car without having to worry about everyone else coming to look at it as well.

When I showed up, the car ready for me to test drive it. I was happy with the car, so I asked about trading in my high mileage car. Other dealerships offered only $400 for it, whereas Sound gave me $1000 for it, per KBB quotes. I was done with paperwork in about 30 minutes.

Natasha told me it was to be detailed, so I went home that night and came back the next day to pick her up.

I came back to a freshly detailed car, with a full tank of gas, and a new oil change. I know dealerships are not expected to do so with used cars, but they definitely went above my expectations. Thank you Natasha and Ford!

This review is for the service center. Took my F-150 in for an oil change. Had made an appointment so I could get right in. Sat down on the comfortable couches and got to watch some TV. I looked to see if they had public WiFi and they all had passwords. I was too lazy to ask for so I wish it was more accessible. Other than that they said it would take an hour and it was an hour on the dot. They washed the inside and the outside for me which I really like and appreciate. It's worth paying a little more for an oil change in order to have good fast service and a cozy waiting room!

Good place to buy a car, but they become non responsive if you need anything later! I have been trying to reach the finance manager for 2 weeks now through calls and emails, but no response!

Best deals in town for cars or trucks very professional staff no pressure easy buying experience

Becca stover our product specialist was very awesome she had a amazing Energy and made our experience very smooth

Purchased a red escape in 2019.

Am so very pleased with both the car and the remarkable service provided me. Cannot say enough good things about all the people who helped us.

If you would like to purchase a Ford, this is the place to come to, to be treated well.

I'm always nervous buying cars since I have had bad experiences with pushy and deceptive sales reps. But I was thrilled to have a wonderful experience this week when I bought a car from Sound Ford. Natasha helped us initially as we looked at a couple used Ford Edges and test drove the one we were interested in. She was informative, helpful and NOT pushy. When we discovered the heated seats weren't working, she got her manager Bill involved. Bill not only got the seats fixed but had them again check out the whole car. It was finished when promised and the whole process, including the finance meeting was smooth and respectful. Payton gave us a thorough run through of the whole car before we left. She was knowledgable, pleasant and respectful. I have received 2 phone calls since we bought the car to see if we had any questions or issues. I am very impressed with Sound Ford!

Took my car in for 30k maintenance, basically just oil change, filter change and inspection. When I picked it up check engine light was on, luckily I keep an OBD sensor in my glove compartment and was able to look up the code. Air intake temperature problem, opened up the hood and yep, it was unplugged. Cleared the code and was able to drive home. Hopefully nothing else was screwed up. :-(

Amazing salesman, amazing service. Very helpful and very enjoyable!

Amazing service and experience! Thanks to James Adams, Eric Kallberg & Joe Seppen! Still flying high on the total experience! This dealership rocks with this team!!!! Thank you to everyone that helped make this happen. This mom/gram is a happy camper <3

I came here with the anticipation of not buying a car. I was met with warm welcomes by John. He was able to answer any and all questions I had and I purchased my first Ford because of him. I will most definitely buy another car from here because of the quality customer service and expertise I experienced.

Sound Ford got me into the car of my dreams for a fair deal when the other local dealership couldn't. Thank you so much!

Good service overall, the customer rep. Payton was very helpful in showing me the differences between the two SUV's I was interested in. She was also diligent in making a follow-up call to me a week later to confirm I was happy with my purchase. Had to wait longer than anticipated to get service my contract activated, but good service overall.

It had been almost 20 years sense I had last purchased a vehicle, I was scared nervous and worried I might get taken advantage of. The sales people at Sound Ford were not your average Car Salesmen. Garret, Brad, Jose and frankly all the guys and Gals there went above and beyond to not only make sure I was comfortable with my decision but they made sure I didnt bite off more than I could chew finacialy. They followed up a week later to check how I was doing in my new ride and I must say I am still gitty about the great deal, how cool my new car is and the overall experience. I will definately be a return customer and i recomend this dealership to anyone thinking of getting a new car. I am so thankful to these guys.

I live in Eastern Wa looking to get a good deal on a car. So, I see the ad every Sunday in the Seattle Times advertising the cars for very low prices and the ad indicates multiple cars for this price. You've all seen the ad if you buy the Seattle Times. I am ready to buy a car for my daughter - I called and got one of the internet managers first name starts with B - I told him I want one of the ad cars, he tells me a price $4K higher than the ad - I told him no I want the ad price - he proceeds to tell me that the ad is a marketing scheme and that if I bring in the ad they will offer the price. He proceeds to tell me he is internet sales so he isn't award of the ad - I told him the ad is right on the internet also. Anyway my experience in trying to buy a car from them is that the ads are gimmicks and the integrity of Sound Ford in my opinion is not worthy. I am buying a car from Dave Smith Motors in Idaho and it is no nonsense deals.

James is a phenomenal salesman, very patient polite and professional. He helped us narrow down our options to two great cars.

HOWEVER, once it came down to making a decision we were disrespected beyond belief by Inett , the manager who handles finances.
The salesmen on the lot are not allowed to talk about money, so naturally I had a lot of questions about finances for Inett.

Inett disregarded all of our concerns and was blatantly rude to our faces. She refused to answer any questions about our trade in vehicle, APR, and downpayment options. She also refused to let us utilize our family discount, despite my family working 10+ years at the Ford engine plant.

Inett treated us like absolute dog sh*t, probably because I am young and of ethnic descent. She was very short and rude with us, and was also very condescending towards her employees.

I walked into the dealership fully ready to leave with a new car, but needless to say that did not happen. Despite being an avid fan of Ford I will never step foot in this dealership again.

Thank you, Natasha for above and beyond customer services. What a PROFESSIONAL PRODUCT SPECIALIST!

This was our first visit to Sound Ford and it definitely won't be our last! After making a trip to a Ford Dealer that is closer to us, we felt a little "bullied" by that sales person and , we decided to make the trip up to Renton. Our sales person Jake Jefferson, was AWESOME! He was honest and listened to our needs and wants. the entire staff made the car buying process a smooth transition.

Carol Sandland

Payton is wonderful, she made the whole used car buying for my oldest daughter an amazing experience. She a credit to the dealership.

I was new to the area and recieved a good recomendation regarding this dealership. I found the service department and waiting area one of the best I have ever used

Easy and enjoyable car buying experience thanks to AJ and Vincent. Negotiated price over the internet, and was in and out of the dealership in under 2 hours.

Nice people , nice place , glad I came here to shop .

Payton was great at explaining ALL of the things my new smart SUV can do!! Let s just say I m not the youngest gal on the block but Payton was very patient with me and all of my questions! We will probably become very close over the next few months!

Cesar Hernandez treated me with respect and was always was upfront and willing to work with my prefrence. Overall a awesome experience

Went to sound Ford looking for a truck was there like three hours and I was living with my dream truck all thanks to Bill the manager and Jay the salesman sold me on it specially when he took me out for that test drive best experience ever at a dealership very helpful and very kind I ll be going back when my wife decides to get a new car

I called ahead and when I got to Sound there were several there waiting to assist me. We are continuing customers of Sound, for several years now. We have purchased and leased from them. My wife and I couldn't be happier.
We will continue to rely on Sound In the years to come!

I recently came it to browse and John Potts helped me. Outstanding costumer service very knowledgeable, he was able to answer all my questions. Need to add I know nothing about cars so some of my questions were probably silly and it was really nice to be heard and notbe made to feel ignorant. He is the first person I've worked with at a dealership that didn't make me feel like I needed to bring my dad or boyfriend along.

Came into sound ford yesterday looking for parts. The thing that got me by surprised was that i was greeted by Alex. He was really kind even though he was in sales he walked me back to parts and introduced me to deandre!

This car lot in Renton Wa is very unwelcoming. There internet customer service is great, then going in person whole different world.
I will Not be returning!! Avoid to save your gas and time.

Edit: had a serious issue with this dealership but once so something old with Adam it was resolved.

Did a really good job at customer service and got what I needed for my price range

My wife was looking for a new car a few weeks ago, after looking at all of the lots in Renton we ended up at Sound Ford. It was Colton's first week on the lot but he acted as if he had been working there for years. We found a used Fiesta that she liked and after the test drive Dane helped us find a price that everyone could agree on. These guys really took care of us. Colton got his first sale, Dane offered me some of his pizza and my wife drove home her new car. Do yourself a favor and skip the rest of the dealerships and just go to Sound Ford. Their follow up has been great. I've never been a big fan of Ford vehicles but these guys have changed my mind. They will likely see me when I am looking for a new car myself.

All of the staff that I interacted with were super helpful. They went above and beyond in repairing my Focus and got it back to me before the estimated quote date. Would highly recommend them for repairs. Can't speak for sales but if the opportunity ever comes up will definitely consider them first.

I own a 2008 Ford Edge and I brought my car in for a transmission check. Randy the assistant service manager was the first one that I spoke to. He did not hesitate in helping me to check out my car and also put me in a service loaner. It only took a couple days for the car to have a new transmission put in based on my warranty. Randy kept me up to date the entire time I had my car worked on. He also informed me of an axle and sensor that needed to be replaced and completed this work as well.

Randy should be highly recognized as a manager for the service he provided me. I am going to take this review one step further and send in a personal letter to the corporate office and his direct supervisor. I thank God for people like Randy that helped me through a difficult car repair experience.

If you ever need work to be done on your Ford, go see Randy!

-Square Donaldson

Great... happy with Services provided by Sound Ford

Wow no pressure. Natasha was great. We bought a new Expedition July 31st. It was the Max Platinum that was a big purchase for our family. Natasha had knowledge of the car and set us up on the Ford sync before we left. We knew what we were looking for and we were in and out in with our new car in 90 minutes. Thanks Natasha!

Went to just look at cars and met Inette Wolff who was very professional and knowledgeable about the Ford vehicles. I would definitely go back to her if I decide to buy my next car at Ford. I'll recommend my friends o contact her if they need a Zforf. G

Sound Ford did a fine job of helping me find the right vehicle, and made the purchasing process quick and easy.

Anthony- in the Service Department- is the reason we continue to come back to Sound Ford! If you are needing support with your vehicle, he is the go-to. He s absolutely amazing.

Sales staff has changed since we bought our fusion there. Our most recent interaction with sales was a HUGE disappointment- to the point we got out of a Ford. I thought we found the place where we would continue to return to buy brand new vehicles- but we have gone elsewhere. Customer service and returning customer service isn t not this companies strong point.

Bought a car in august and i really enjoy. Thank you guys!

We were in town from Twisp this last weekend visiting our daughter and decided to stop by Ford. We talked to Amir in regards to finding a winter friendly vehicle. Although we didn't find exactly what we were looking for this trip, Amir assured us he'd keep in contact if something comes up. He was such a pleasure to work with and we would refer anyone to him for their car purchases in a heartbeat.

Went there to look at a car that I had an appointment to look at and when I arrived, after a two hour drive, they sold the car out from under me just hours earlier with out notifying me. They then offered another car that was not the same as the other but was similar and older for more money. They lowered the price a bit but then lied to me telling me that since the car had less than 30,000 miles it was still under manufacturer warranty which it was not. It had expired a few weeks before because the three years was over. They then lied and said that the car had no recalls. I have not even had it for a month and the transmission is bad. It did not show any signs of this when it was test driven. Apparently there is a recall on the transmission as well as other vehicles. They took advantage of a young and inexperienced person and lied to them.
WOULD NOT RECOMMEND

Just Bought a F150 and had what I would call the best experience in buying trucks. Edward the sale person and Raymond who I worked with answered all my technical questions and I never felt pressured at all. I got a great truck at, I belive, a good deal and they really worked with me during and after the sale. I would recommend this dealer to any who are looking to buy.

I was very happy with my experience in buying our Ford Flex from Sound Ford. Rebecca Stover showed us the car and answered all our questions, Bill Rajpal in sales and Nabu Thomas sold us the car and walked us through the whole process. James Adams has been available to answer all our questions since buying the car and checks in regularly to see if we're having any issues.

Hands down the best car buying experience I have ever had! My family and I were in a very difficult situation that required lots of help and problem solving. Dave, the sales manager was incredible. We drove off the lot with a 2016 Ford Fiesta SE within a couple of hours. No haggling, no hassle, no hard sales pitch, no jumping through hoops. Simply fantastic customer service. Everyone from Dave, to Eric the sales rep, to Joe the finance guy. They were all great!!!

VERY WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED- REPEATEDLY BAD.

DO NOT FALL FOR THIER "SOUND DISCOUNT"!!! I went in to sound ford last night to look at a new 2015 ford f150. The truck its self was awesome and with the end of year ford rebates and "sound" discounts was 35,000. which would be a great price with all the options that the truck has. I was considering trading in my 2007 Tahoe and putting 5000 down on top. I had already put my car into Kelly Blue Book with all the features and miles and such. It KBBs for 15,000 retail and 11,500 trade value. THEY WERE WILLING TO GIVE ME 4,000 FOR THE TAHOE! I still owe 12,000 on it and that would give me 8,000 negative equity on my SUV! witch took the cost of the F150 to 43,000 (exactly the MSRP before their "sound discount"). I was very offended that they thought a car that I bought 2 and a half years ago for 20,000 was worth 4 now. these guys are a bunch of scam artists! Do not waste your time, buy a car from a dealership with a back bone.

Natasha and Kwok were a great help getting my new Fusion Energi!

My husband and i had a great experience here at sound ford. The staff was very friendly and respected. I want to give a special thanks to BILL for driving us and CESAR for showing us now to operate the truck. BILL and CESAR was so nice and really did a great job on making sure that we were satisfied with our truck choice

I just bought part for my vehicle from their parts department it was excellent service!

Service department went above and beyond in trying to fix my F150 that was having major issues that another horrible local dealer was not willing to fix. They replaced a number of components to try to fix the issue, and even though they were unable to and Ford corporate told them there was no more fixes they want done.

Sad with Ford corporate, but Sound ford Service did everything they could. I would recommend them for any service you may need.

We purchased a new 2020 Ford explorer yesterday from sound Ford in Renton. Our salesperson was Natasha and she was very professional and polite. Natasha new all the aspects of the vehicle and took her time to show us how everything worked. Kwok the finance manager made our purchase very pleasant and with ease. If you're looking for true professional people Sound Ford of Renton is where it's at.
Thank you so much Sound Ford!

These guys are the best! Raj Mathew the Internet Sales Manager took care of me from the beginning until I drove off in my new car. He was awesome!
Great Price, excellent service!
I highly recommend.
Thanks Soubd Ford for the great experience. You have earned my business from here on out.

Mick from Kirkland

Excellent service! After vising more than 10 dealers I decided to go with Sound Ford.
Sound Ford has the best prices in the area!
The transaction was quick and smooth.
The salesman was very helpful and courteous!.

Not happy as I lost a lot of time here after a bait and switch. If you want second hand, I suggest a former rentla place (Hertz, Dollar and Enterprise are in the area). Better deals, better treatment.

I called in to check if they had a competing offer on a good Ford Focus I had found, with certain features, at a certain price. I disclosed the price to them. They told me they could put on the plate a competing offer, in the same price, and to come in. That was the mistake.

Turned out the vehicle they were offering was similar in terms of package, but 5k on the other offer I had (it's a focus, do the math on what percentage that is). After luring me in with that offer, which btws took > 30 mins to find the car on the lot (surprise surprise), they tried very hard to sell me something else, which they assembled in the minsutes it took to "find the car". I guess that is their job.

The whole caboodle lasted for at least an hour and 1/2. Felt like I had laser pointed at my pockets all the time. Right from when I arrived on the lot (some 3 sales man came out almost at the same time). Not happy, would not recommend.

Also funny, they called me 4 times in the space of a couple of hours on the day after my first visit. They even left personal messages on my answering machine. When I called back it took the salesman some 5 minutes to figure out who I was...

The only positive I want to mention was the younger lad that took us out for the tours (Peter, I think). He was really courteous and nice, and knowledgeable.

Bought second hand car at a former rental (Hetz, Dollar, Enterprise). Treated like a human - not like a slot machine. No hassle, got a much better deal of what they were proposing here.

Superior Sales and post sales customer care. Jay is awesome and helped us through getting the right car.

this dealership sucks im trying to get my transmission worked on i live over an hour away and they have no service loaners to give me .they only do transmission work monday -thursday well i work those hours i asked for a sat appoinment they cant help!!! i said i if i could get a loaner car for the day i would drop it off any bring it back after work no they cant help !!! i have had nothing but problems with this car dealership since i bought this car big mistake this is the 2nd car i have bought from them first time was good time this time no where the hell is the customer service AFTER YOU BUY THE CAR !!!!
dosent happen the people on the phone were so rude i cant believe it !!!!!

Purchased a used Fusion today from Natasha and Ha Lee. They were great and easy to work with, pricing was really straight forward and we were in and out within a few hours (financing included!) highly recommend, ask for Natasha!