Sonic Electronix, Inc. Reviews

Ordered a stereo online for Black Friday. Received a call today that the item was discontinued? I call BS as I can hear 3 others in the background making the same phone calls to other customers. What happened was someone listed the item for way below cost and they will not honor the price listed. This is not the way business is done. The speaker system is not discontinued as you can still buy it on every other website it is listed. Also on no website does it say the speaker is discontinued. Don t trust these guys! Bad customer service. Won t honor the listing price they posted. Was also told they can get more but it would be another $300! Wow sounds like a great place to buy from. So much for the VIP guarante .... so much for Avilable in stock!

Do not buy from this place horrible Customer Service issued on my order three times I paid extra for shipping it did not come in 4 months then I had to argue with the manager online there he was very rude and I will never buy from this place again they're completely unorganized and unprofessional

Found a great price on head unit. Website says 2 day delivery. Ordered on Wednesday, expected it to be here Friday. However it's actually going to be here the following Monday. Don't say two day delivery. If it's not actually two days from order to delivery. Misleading. Now, my entire install is messed up because of the misleading delivery time. I'd rather pay for actual two day delivery and it actually be two days. Rather than free delivery and hopefully it'll be there in two days. Fix it. Debating weather I'll return here for future. Ordered product from another website with two day delivery. Ordered Wednesday. UPS has it out for delivery for Friday. I actually believe this problem is from long processing times. It's took me 1 full day to even get an email confirmation of my order. Other company was 2 minutes and I had an email confirmation. You guys have to speed it up.

They shipped be a remote start with a immobilizer that were not compatible. At the end of the professional install my pro tried to plug them together and NOT COMPATIBLE, he also told me they unnecessarily sold me the most expensive immobilizer instead of a cheaper one that does the same. Called the company, they said the sales guy should have known that and we can take the part out ship to them and they will ship the right one. Since they ordered the wrong part I wound up paying for 7 hrs worth of install instead of 1.5hrs. After buying $140 worth of parts they said they would give me a $10 credit after it cost me $150 more than I expected in Install. Then they offered me a $20 in store credit. What a slap in the face. They said they are sorry they can't do any better than that. Even spoke to a Supervisor, then manager. ALL said the same. VERY POOR Service from a VERY BAD COMPANY. I will NEVER do business with them again and recommend anyone not to.

Travis was able to help me find what I needed, fast and easy

My man Nate is awesome. Googled radio and subs and came across Sonic Electronix. Drove down here and Nate took care of me even though I just walked in. That s true customer service right there. Anyone need anything, this is the place to get it from.

The website is very easy to navigate, being able to shop by make and model of your vehicle makes it easy to get what you want and know it will fit in your car. Had a factory stereo and speakers in my 2000 Durango, speakers blew and stereo only had a tape player. I was able to replace it without breaking the bank like I expected to. I got my stereo and speakers within four days of ordering. Very nice prices and just a great experience all around.

I've shopped with Sonic for about over a year or so. I ordered the JL Audio HD/1200 for the best price I've seen (open box). I recieved it in perfect condition and not a scratch on it. The amp performs like it should (smoked my Alpine type R) on accident but now ordering the JL Audio 13W7 to take that power. Also best price (open box) on the 13W7 in box. Responded to me instantly today and showed awesome customer service. We messaged through Facebook for an hour figuring things out. I came out better than originally expected and will continue to work with this friendly company as long as they keep showing love to their customers. They went out of the way to get me some info too, very much appreciated Sonic!

You know we search and search the web looking for the best place to buy what we need. And you guys are by FAR the best place to get car audio products! This is my first review I've ever done. Hook me up with some coupons or discounts haha ;)

A representative named Jeremy has helped me out a couple times with my order. Such as shipping information, and just a help in general with products being out of stock/back ordered. Highly recommend this website for their customer service. Thanks!

Deal with Travis all the time always responds very quickly and couldn't be happier !!

Great Great company. Best place to find and buy quality and inexpensive car audio components. And the customer service is awesome. Big shout out to Chris who helped me fix an order I had made a mistake on. Made things real simple and easy. Will continue to do business with them. Thanks!

There is a reason I always come back to Sonic Electronics. The service is impeccable. I had the joy of working with Travis recently and I was reminded again of the great service and prices.

Eli from Facebook is the absolute man. This guy definitely needs a raise. I don t know if anybody will read this but I placed a order on the 14th of this month. And has the biggest issues getting anyone to tell me anything for 6 days about my order. Literally no info and the lady y all have answering the phone when she feels like it. Is absolutely clueless in the job she was placed in. Eli single handily is the only saving grace for this company. If it wasn t for him y all would basically have to close the doors due to complaints and lack of trust in this place due to nothing being said period until Eli from Facebook got on and handled everyone s complaints and has been for days and I know there are some seriously harsh messages he s received and remained as professional as I have ever seem a person be. This man literally Is the unsung hero of this company hands down and I can t stress that enough!!!! Y all please appreciate him in every way cause with him and his loyalty to y all I don t know where sonic would be when this crazy stuff going on is all over!! Eli from Facebook if your ready this man your a badass in every way and I can t thank you enough for being the most respectful and professional person I ve ever met! SONIC ELECTRONIX GIVE HIM A RAISE ITS PEOPLE LIKE HIM THAT MAKE A COMPANY GREAT!!!

will not answer the phone, over an hour on hold. will not respond to emails. they are only 90 miles away and still over a week and i havent recieved my order. absolutley no customer service. Crutchfield will be getting my business from now on. they are dialed in

I purchased a JL Audio amp and got a good deal when I spoke to Travis. I highly recommend Sonic Electronix when searching for car audio products.

I take it back. These guys make the sale, then dont repky or respond when the whole order doesnt arrive. No updates, no details, no headsup...TRAVIS is horrible at followup and customer service is nonexistent after the sale.

Very helpful and very knowledgeable they made things very easy and understandable looking forward to doing business again in the near future

The best website to get car audio parts. Best deals, best prices, and best customer service. Had a lot of help from a representative named Travis he helped me out a lot with my orders.

Travis was a pleasure to work with. He was very knowledgeable and super helpful with recommendations on product pairings. Highly recommend Travis and the team over at Sonic Electronix. I will definitely be calling Travis up for my next car audio purchase!

I had a good experience with Sonic Electronix. Cory, a current employee was very helpful and transparent with helping me to make the right decisions. I think he would be a valuable asset to Sonic Electronix based on his experience of dealing with me as a customer. He was very knowledgeable and technical savvy.

The selection and price is great, the website was easy to navigate and very informative. Shipping was fast as well. I will recommend this site to others.

Regarding the shipment of the order, it came fast. but that has been the most positive aspect of my experience: When I ordered the radio, the site said it would fit my vehicle, but it didn't. I have called and took advantage of "call me back" option, but never received a call back (been over 24 hours now). I submitted a return request on line like the sticker on the side of the box said, and have not received any positive or negative feedback yet (it has also been over 24 hours). So, in summary, my experience with this order and the customer service has been overwhelmingly dis-satisfying. Please get back with me, arrange to pick up your radio, and refund my money.

Awesome stereo! It looks so nice in my 2007 Hummer and with it installed, my car is more like a 2012! Beautiful DVD picture, quick Bluetooth connection, high quality back up camera and easy to use navi system, it really has everything you would need.

excellent service from Travis,, if you see something you like on their website definitely call them first Travis will set you up.! great advice and support i will do business again.

I worked with Travis and not only did he get me the best price but was super responsive to all my questions while getting me the products in a timely manner. Thanks Travis! Appreciate all your hard work!

Outstanding service. Fast shipping. Unbeatable prices. Only place for me

I have dealt with Sonic on several occasions. All have been great.

I had decided to do a system in my Montero Sport and had picked out everything I wanted/needed and called with a last couple questions. The person that took my call was Travis. He answered the call and was very professional and extremely nice. I am the type of person who has a million questions and he answered each and every one and never at any point made me feel rushed or put out regardless of the difficulty of the questions. He even walked me through everything I had in my basket and gave me several discounts and threw in a couple extra things at no charge. I am speechless at the lengths Soniceletronix is willing to go to in order to take care of a customer and make sure they have everything they need the first time around. Please call and talk to Travis, he s amazing!!! Thanks man.

Travis took great care of me putting my order together for the best possible price. Excellent customer service. Will definitely reach out to Travis for any future purchases.

I don't know why people gave this place a low rating and it makes you wonder if the reviews are legitimate. Most of the older reviews didn't have explanation and even the ones with explanation, it was just so non-believable. Some lady said she received an empty box. That is just laughable. I, myself, on the other hand, haven't had any issue with this company, Sonic Electronix. I have bought about 8 items from them in the past 15 years from their Ebay or Amazon storefront and they arrived fast and well packed. I usually do research and know what I want before I make the purchase so I didn't have any reasons for returns. Pioneer is an excellent brand and best value for money if people can't decide. If they keep up with good selection and good price, I won't hesitate to buy from them again in the future.

Travis was great help in getting my order done and even offered discount. Easy buying experience.

I surprised my mother with an upgraded stereo only for it to stop working less than six months after purchasing. Originally, I was told the shipping label would be send to my address only for it to never show up. A month later I call several times trying to get a hold of someone as everything is boxed up and waiting to be shipped back. I called to confirm that they received the stereo and to find out how long until I can have a new one sent out. 3 MONTHS LATER, I've been on hold for 30+minutes each time I've called to check on the status as there is a HUGE HOLE IN MY MOTHERS CAR where the stereo is supposed to be! I've spoken to management and complained but BUYERS BEWARE of the horrible customer service and lack of communication. Fingers crossed this stereo is here Friday. My mother's been without a stereo since Thanksgiving and it's now two months into the new year.

I called in and talked to Travis, he helped me pick the appropriate amp for my sound system and set me up with everything I needed. Great customer service and great prices.

Great price and a very easy fast purchase done completely over email. I purchased 2 JL Audio marine subwoofers, sonic had the best price on the internet. Travis was awesome. He reached out to me and solved all my shipping problems. Way to save a boating trip TRAVIS! Thank you

If anyone ever needs to replace/upgrade some mobile audio (eg car speakers), this is the place and this is the man
Great Website: Sonic Electronix
Great Service: Travis

So today I finalized my 3rd order with Sonic Electronix and once again they really impressed me with their customer service skills. I had the pleasure of dealing with Travis through a slightly complicated transaction due to PayPal using my previous address. But Travis fixed it in a jiffy. And thats not even the beginning of how great he was. He got me an amazing deal on an amazing product. He was very proactive on making this transaction as smooth as he could. Making sure the customer, me, was not only satisfied but literally BLOWN AWAY by how well he treated me and helped me. He exceeded every expectation I had. Im sure I'm not the 1st, but Travis has enlisted a lifetime customer of Sonic Electronix here.

Travis was very helpful and made my purchase easy I will buy again and go to travis for my purchase.

Sonic Electronix is a great online retailer. Travis N was great to work with. I never worked with any sales people before until this purchase. He was able to help me find exactly what I needed for my system and able to find deals for my purchase.

Travis was so helpful in sales and great company! I will definitely be buying from the company again!

I have made several returns to sonic electronix. I have an account and have verified that my returns have been received by them. I have not received the refund to my credit card. I called and spoke to Qunetin on Friday June 19th and was told that the refunds were processed as store credit accidentally. She then stated that she was "processing" the refunds right then and we should received out refund in the next 7 days. It is not July 3rd and I have not received. Website advertises free no hassle return. The items were receved 5/21 & 6/9. It is now the following month with no refunds. When you call you are on hold, the customer service agents who answer the phones won't allow you to speak to a supervisor. I just want my money back

This place absolutely sucks I ordered 2 high end subwoofers from them and they STILL HAVE NOT SHIPPED THEM. The site said they would arrive over a week ago and I still have no shipping confirmation. Their customer service takes forever and is terrible once you finally do get a call back the people are nice but still cant help. I have called them and emailed so many times, all I want is my subs I wish I ordered them from somewhere else. It's a long weekend and wanted to bump my subs on my trip up to the lake. I thought I would have them a over a week ago. DONT WASTE YOUR TIME AND BUY FROM ANYWHERE ELSE BUT THIS PLACE LEARN FROM OTHER MISTAKES (mine).
Good luck

The day before yesterday I bought a pair of Jl audio speakers and And a jl 700 watt 5 channel amp but I was having a hard time understanding which cable to buy to go with the jl media master 50i had bought a few weeks before , so today I called to talk with an expert and Travis helped a lot he listened to my worries and suggested a few solutions and saved me some hard earned dollars too and so today I bought 2 more jl m6 speakers and 2 10 jl woffer and a lot of cable . Travis knows he s stuff I am impressed he understood the sportsman 211 heritage boats setup and sound power I was looking for . Thanks again Travis you are truly the best . I have been a customer for a few years already and sonic just impresses me they have always had the best experts bar none and always a great experience . Thanks again to Travis

Kris has excellent customer service. I reccomend if you need a problem fixed go through him..

Amazing first class service!!!! Travis helped me with my purchase while going above and beyond to make sure i was taken care of!!!

I'm done with this company they knowingly and intentionally sold me defective subwoofers and even told me this over the phone! Now that the other subwoofer lasted about a month they want me to pay for all the shipping charges for a subwoofer they knew was gonna fail! Mind you these subwoofers are still under warranty and they would rather you keep replacing them instead of them fixing the problem with a replacement subwoofer of a different brand.

Once they got your money there done with you, your on your own!

Bought two NVX amps and could only get three of four channels to work on each amp. SE tested both amps and tells me they are fine but I know they were bad because they replaced an existing amp that while underpowered worked just fine and the amp is the only thing that I changed all wiring remained unchanged. SE made me take store credit so I bought a Cerwin Vega amp and that amp also works just fine with existing wiring. So I think that proves the NVX amps were bad. Why two stars. One the entire process was very painful from start to finish and took about a month. Two the first response they gave me was we tested the amp, noting is wrong, you own it and if you don't want it you can always sell it yourself. Third after pushing back on them taking a defective amp back they told me they would give me store credit which and took and ended up with a product that does work So to be fair in the end it all worked out(which is why I did not give them one star review) I took store credit paid the difference for a more expensive product and it works.

Travis really took care of me. He help me out, an made it is to choose the right product.
Sincerely Clintis Williams

One word SCAM. Do not do business with these guys.

They did reach out to me to resolve. They may just be understaffed.

Had an issue with my order due to Fed Ex and ended up speaking with Luci and Kaci. They both were eager to help me get the issue fixed as easily as they could. Fed Ex showed up with the package later that day after there was a mistake on their end. Sonic Electronix got me the product I wanted on time and offered great customer service even though I wasn't very happy at the time they remained patient with me. Thanks again!!

Good quality 1/0 gauge wire. All pieces in this kit are beefy. 400 amp Big 3 kit. Fast shipping.

So I ve ordered 2 12s and an amp from these guys the first subwoofer came dead in the water the second had a messed up voice coil and they replaced both subs it did take awhile because of the covid but they took care of me and get my stero back to banging and they were very friendly and helpful you guys got my buisness for life

Bought from sonic a few Time each time Travis help me get everything I was needing would buy here again

Travis N was great and made the process very easy. I will definitely contact him for any future orders.

Travis helped me find what I needed and was very helpful. Worked with me to find a product that meet my needs and my budget. Will definitely be a repeat customer.

A little tough to get through to the company, but once I finally did, Travis was awesome and took care of me. Answered all my questions and was very knowledgeable. Hopefully everything gets delivered ok.

Giovanni helped me out with an order and went way above the normal level of customer service. How often does that happen? He was so genuinely helpful it prompted me to take time out of my day to post a review. Very well done!

I was very Happy with the service that I received at Sonic Electronix, Travis was a tremendous help, pick out the right equipment, that would do the job, from the radio to the speakers... Travis is very knowledgeable, and definitely know his stuff... and after hooking up the radio, I m glad I took his advice, the system sounds amazing... Travis is very professional, and a pleasure to deal with, he even went to the next level, and even above, and beyond, to get me the best price on everything... I m very happy with my experience with Sonic Electronix, Travis is definitely, a great asset to the company, he definitely makes you feel comfortable, and give you that trusting feeling, and confidence, that you look for, when you re doing business over phone, or on line... thanks again Travis for all your help, and great service... definitely appreciate it... and I would definitely recommend others... Have a great day!!! God bless!!! And stay well...

I had a problem with a amp I brought less then a year and there 1warranty cover it but besides that Travis help with finding a new amp to replace the defective one but not just one amp but two he was very professional, Knowledgeable about the product and made me find like family I will refer all my friends and family to sonicelectronix and tell them to ask for Travis for the best customer service you can get he was Amazing!!!!

Sad I have to give 1 star. I placed an order April 29th with a date for May 5th. Still received NOTHING multiple calls and emails. Finally get an actual person to email me back. I was supposed to get a REFUND then I get a email stating it partially shipped which it DID NOT ONLY A LABEL WAS MADE. I literally attached every email I have sent since May 5th along with call logs . Then I'm told to request a RA and print a shipping label when I get the item. I asked which Item was shipped hoping it wasn't the empty speaker box. Hoping it was the speakers, nope I get a reply it was the empty box and now I'm supposed to jump through hoops to get my money back after I been requesting a refund for over 2 weeks. I can NEVER no matter the time of day get a person to answer the phone. There is only a label made the item hasn't left the Warehouse yet. Cancel it and just give me my money back already!!!! You already ruined a birthday surprise but I guess you are ruining a father's day also.

I had Corey from verifications help me with my order because my shipping address was different from my billing address. He explained that it was a verification process to make sure the card wasn t being used by someone else. Corey quickly worked through the issue and it was fixed right away. He stayed on the line and made sure everything was good to go before he hung up. Great service especially during the whole virus situation!

I've always had a good experience with Sonic Electronix's, Its been nothing but good customer service with them over the years.

Got a speaker system for my car from them and the shipping was fast and easy, customer service is great and was able to tell me the right dimensions that will fit my car.

Sonic Electronix has never let me down. I was just constructing a list to buy for the future. Travis emailed me and made an offer I had to take advantage of! 100/100 for Customer Service! Will recommend to my car audio friends as well as being a continued patron!

I worked with Travis to get the right product for my install of a new head unit and the new unit. He was fast with getting me the right quotes and the right products when I wasn t sure what I needed. Working they Covid myself I know how long some process can take and my order was still shipped within a day of sending the payment. I will definitely order more from Travis and this company in the future.

SonicElectronix is the best place hands down for all your car audio needs. For the best deals get with my man Travis. Great prices and customer service.

I contacted your Help Team with a question regarding my new pair (2) of speakers. Melissa responded quickly and was able to troubleshoot my issue efficiently and effectively. I wish every company had such knowledgeable employees and I will recommend you highly.

I made a order on ebay . It's been 7 days still haven't got them yet . Seller has not shipped . Iv tried calling and leaving messages but nothing back. They won't answer the phones either . I thought being this close to home they would be great to order from . I was wrong . Bad business they do not take care of their customers I'm sure I will have to file a complaint and get my money back an order from a more trusted company

ordered an amp and receive it fairly quickly and at a reasonable price. also help provide a lot of information on their products and how to hook them up properly. great service will defiantly order form them again.

I have been ordering from Sonic Electronix for like 10 years now they are the authority in 12V electronics. The sales team is very knowledgeable about the products they offer, I have yet to deal with a Sonic associate that doesn't believe that the customer is always right. Sonic Electronix is your one stop for anything audio or 12V not to mention the extended warranties they offer are simply a must and unmatched by other sellers in the same genre. I got to give special shout outs to Travis, Curtis, and Cody. Very knowledgeable, and refreshingly accommodating sales associates the lot of em!! Thanks Guys!!!

service is always great, Travis handle that last minute order with time to spare

I really liked this company and was really supportive for there business but after having so much problems with their customer support I feel like I probably will never gone deal with them again. When I order my entire audio system I had a chance to order somewhere else "even cheaper" but I figured I'll pay more cuz of any problems I will get help and life support that I can get it for days now..... 18 to 20 people in the front of me and then it's getting disconnected.. do they have just one person who work in call center??

In short. paid for 2 day shipping, get in 5. Called customer service and they hung up on me. Dont buy from this company. trash.

Had a great experience dealing with Travis. Helped me make decisions on what I needed and made me a great deal

Call in for help and Mr Corey was helpful and knew about the speakers I was asking about great people

Very pleased with the sale men Travis
He was extremely friendly and helpful!
I for sure will ask for Travis the next
time I place a order!!!

Quentin A. was extremely helpful and friendly while guiding me through the return process. Will be using Sonic Electronix in the future.

Be careful with this company. Their website will immediately take full payment and provide estimated dates that have nothing to do with their actual ability to fulfill the order.

After my order status didn t seem to change over 3 days, I contacted them.

Their response was that they have staffing problems and that it would be likely that they could ship in another week.

It would have been simple for them to be honest at the time of the order and provide more accurate longer-term promise dates. But they chose not to be up front with customers. They take your payment and wait for you to come to them asking why the orders aren t being processed.

So now they have my money, can t commit to any ship date, and I, the customer, am stuck.

Would you want to be in this situation?

My advise;
Check elsewhere.

Great product at a low price and excellent customer service by sales rep William. After I got my stereo I realized that I was going to need an antenna adapter. I called customer service to inquire about the adapter and without any hesitation William told me that it should be included in the kit. He said he was going to mail me one immediately.
This is what I call great customer service !!!! Thank you.,.... I will continue doing business with Sonic Electronix and I will also tell my family and friends about this company.

Not my first go around with SE and won't be my last. Travis was very helpful and put up with my indecision like a champ. Best deal I could find and they know their stuff. Two thumbs up.

5 Stars for Travis the CSR whom I dealt with. My order was back-ordered and Travis communicated this to me along with an offer to upgrade to the newer, in stock, model at no additional cost.
Too bad more companies don't have that level of CSR working for them.
I will do a review of the ordered unit after it arrives and I get a chance to install and use it.

Want to thank Steve and the technical support for helping me out. I received an enclosure with some issues, but Steve and team were able to help me get everything taken care of quickly. thanks! Recommend purchasing here!

Great Customer Service, Travis N helped me choose the right amp for my system. He provided fast email responses and was great to deal with.

Radio was defective, ended up spending and extra $100 to have it removed and sent back, they won't refund me for it, they will only send a replacement. I had to pay shipping to send back the defective radio as well as the replacement and I have to pay to have it installed. Carefully purchasing a car radio that was within my budget is now costing me roughly $200 more than I originally planned on paying. Rude.

Update: They changed their mind (randomly) and said that they could only give me store credit instead of a replacement, then managed to wiggle out of giving me store credit saying I had forgotten to send back two small pieces of equipment that came with the radio, so until I send these things they will not give me any store credit. I am 100% sure those two items were in the box. Don't shop here. I've never been more frustrated with a company before. Its completely unbelievable. I wish you could give less than one star.

I am truly truly satisfied with the products and customer service I received from Sonic Electronix!! I had an issue with a product I purchased, and the customer service staff handled my issue promptly. Nothing but great feeling when it comes to you guys (and gals) at Sonic!! You Rock!! Will I buy from you again?.... MOST DEFINITELY!! Will I recommend?... ALREADY DID!! Thank you all again!!

Very happy with Sonic Electronix and their support. Travis provided great customer service today ordering my products over the phone and assisted with selecting the right components for my setup and at a great price.

UPDATE-
I have contacted the sales manager directly as he requested. That was last week and still no word from them, So definitely take their responses to bad reviews with a grain of salt. They are obviously doing it for surface appearances for the review readers, not to actually resolve anything as you can see from my invoice picture since they refuse to release my item again.

ORIGINAL review:
I have done 80% of all my car audio business through them for over a decade. We are talking ten's of thousands of dollars of equipment for me and my customers. NOT ANYMORE! the last year i have been short changed, charged extra for return shipping, missing items, you name it they have screwed me over. Once the premier audio company in the US is now a 2nd rate cut throat team of inconsiderate jerks. I have moved all my shop's purchases to another company. I can't tolerate their disrespectful and ungrateful way of business anymore.

Great Service! Purchased a radio for a vehicle and dealt with Travis and Curtis via email. Responses were prompt and very helpful! So wonderful to deal with! I will definitely come back to Sonic Electronix for all my future needs.

Let me start off by saying that customer service is great!! I had a Pioneer DMH-1500NEX stereo and a Axxess ASWC-1 - Steering Wheel Control Adapter in my cart but did not purchase because I wasn t sure what brackets I needed and if was compatible with my backup camera. Then (Travis) e-mailed me and offered me some help assured me it will work and even got me some extra things for a lower cost than I would ve been paying for the stereo and adapter alone!! I will be ordering from here again and let friend know about it! Thanks for your help Travis!!

Had ordered from site directly several times before never any issues this time was a while different story no shopping information until the night before it arrived then I received the wrong wiring harness and antenna adaptor when reaching out to customer service via email never got a response called about 20-30 times a day leaving multiple voicemails a day for about a week no response finally just gave up and bought the correct things locally NEVER buying from them again very disappointed

Great place to order from. I called and Travis N was great he did the research and got me just what I was looking for.

Travis did a great job walking me through the order process answering every question I had and getting me all the right equipment for my application. Cant wait to get the stereo installed! Great customer service and fast shipping.

The best thing i did before placing my order was to call and get recommendations. I spoke to Travis, who was professional and helpful. I was going to buy a pair of subwoofers that wouldn't have fit my Mazda 6. He pointed me to a pair of midrange drivers, which will provide the bass i want for a better richer sound. I haven't received the speakers yet, but im anxious to hsve them installed and enjoy rich sound that my stock system just doesn't give me. He also got me better prices than i would've gotten if i had ordered without calling. This is my third purchase from Sonic, and i always come back for the great service and prices. Two thumbs up.

My only complaint is that it took so long to make a telephone connection. As soon I got to talk someone, the service was great and my problem was promptly taken care of. I would gladly use this company again and I recommend them highly.

Sonic Eletronix always has a great selection and great deals for car audio products. I wanted to get a punch P1000X5 AMP that was on sale but They were out of stock and it was on back order. My salesperson, Travis, was able to process my order and ensure I could get it on the sale before The sale was over. By helping be processed the order and pay for my order it ensures I have an amp reserved as soon as I get them in stock.

It was a great experience. I placed my order and not only was it at a good price but it was very satisfying through out the hole shipping process. Thank you!!

This review pertains more to the individuals who provided me with the most professional and best custom service Ive received in quite awhile. They are Travis N. and Roy. With my first order Roy took the time to answer all the questions I had regarding the purchase of a amp for my motorcycle. He compared spec on different brands and advised me on the best option within my price range. Which was the NVX 1000.4 unfortunately it was just a little too big for the location I wanted to but it. He walked me thru the no haggle return process and emailed the return shipping labels.
This lead to a follow up call from me to see if the NVX made it back to the warehouse where I was connected to Travis. Travis was able to see the notes that Roy took and processed exchange amp and warranty for the Cerwin Vega B54. Hopefully It'll arrive this week so I'll give a review of the actual equipment.
Sorry for being long winded but getting GREAT custom service isn't very common these days, hopefully the CV will work just as hard as these two gentlemen.

Travis was great to deal with. Clear and accurate communication.

I received the wrong 6x9 speakers, and I can t get anybody on the phone or return my call of email, customer service WHERE???