I made a order on ebay . It's been 7 days still ha...

I made a order on ebay . It's been 7 days still haven't got them yet . Seller has not shipped . Iv tried calling and leaving messages but nothing back. They won't answer the phones either . I thought being this close to home they would be great to order from . I was wrong . Bad business they do not take care of their customers I'm sure I will have to file a complaint and get my money back an order from a more trusted company