Sonic Electronix, Inc. Review

I ordered the wrong speaker, travis stepped in and straightened everything out.... thank you great job!

It was a little tricky getting all the wires hooked up in the correct places. But after it was put in, it works AWESOME. I just Love it.

Cory was AMAZING! He needed to trasnfer me to someone to help me get my exchange done but he recognized I had to wait on hold for a while so he just helped me with it himself rather than having me wait on hold or having me call back later. I really appreciate all his help with my purchase!! If you call and get Cory, consider yourself lucky!!

Good products at a great price. Talked with travis and he helped me with everything I needed.

Ordered a remote car starter from them. Had it installed and it would not work. The manufacturer remoted into my vehicle at the dealership from Canada and said it was an old outdated unit that would not even work with my vehicle. He said to contact Sonic and get a new one. I had asked all the right questions when the order was placed. Tried to return it and they gave me the run around. Put on hold, disconnected time after time. Could not get an RA# to return. The process dragged on so long that the credit card company only gives 60 days to dispute and that time was past due after getting all the run around. So I am out close to $200 and have a useless unit. Do not buy from this company. They know how to work the system

I've been a "sonic" customer for a long time now, never got disappointed. Amazing people and amazing customer support.
Big shout out to Travis this time for helping me out.

Thanks again Travis!

Excellent customer service even overseas! Added to my Favourites *

First off they didn't send the wiring harness and mounting plate that was supposed to ship with my head unit. I contacted them and they sent it, but when I received it, it was the wrong harness and plate. At that point I gave up and went to a local auto parts store and purchased the correct harness and modifies the mounting plate. I'm giving two stars instead of one because of fast shipping and fair prices.

Needed a part for one of my customers ASAP. None of my regular distributors had it. Sonic actually had it in stock and Travis made sure it got to us in time!

Purchaced a system for my car with the help of Travis, who walked me through the protocol of interfacing components... which I had erroneously figured out myself in advance. I'm pleased with the level of customer service, providing logical solutions for a complicated build. Score: A+

Called and spoke to Kaci who was extremely helpful and friendly. She steered me in the right direction with getting nvx 10 vsw subwoofers. Excellent customer service thanks again!

Travis has helped me on a couple occasions now and my experience with him, his willingness to help and the products is top notch! Thanks Travis and everyone at Sonic Electronix!

Travis Helped Me From Start To Finish. Thanks Travis

Great and friendly customer service. Travis was great. Talking to him made me feel better about my amp purchase. And he was able to get me great deals to finish up my stereo system. Sonic electronix is definitely my go to for car audio.

Web site said item was in stock for same day shipping. Two days later item had still not shipped. Customer service does not answer the phone. They get 2 stars for replying to my email and cancelling my order at my request.

I've purchased many products at sonic but their customer service makes me never want to purchase again. They are a cut price shop and have deals but don't expect anything back if they screw up your order, arrives damaged or does not work. Their customer service sadly is not comprehensive, many emails and phone calls go no where. In the past I've dealt with them because of their cheap prices, but I will pay a few more dollars and go somewhere else for now.

Ordered speakers that didn't work on arrival - 1. instead of owning it, 1st say I probably had them installed wrong, 2. I probably damaged package opening it, 3. Needed to send them a photo of the damaged package, 4. Its on the manufacturer and go through their warranty. .... fine, cheap/sale speakers ill take it as a loss....

Latest issue was I ordered 2 different items, got an email saying my action was needed because 1 item was back ordered / so I would have to wait and pay additional shipping OR cancel that product from my order... I emailed back to cancel the back ordered item and send other item I paid for. 3 weeks later I contact them about my order to find they cancelled my order completely, the UPS package notifications says it got to my city but they requested it be sent back. I contact customer service via email 4 times explaining the situation and they do not comprehend what is going on, keep repeating 'you cancelled your order' even tho I sent them email transcripts clearly stating I just wanted the back ordered item removed but still wanted other item - it ends with no response to my last two emails, no offer to replace my order or any sort of responsibility for this issue. I call into their customer support and get the same reps who were emailing and refuse to transfer me to a manager. Just own the mistake and resend and recharge me- I've spent over $2k at this place in last 2 years and they wont get another dime after this last encounter with customer service.

Great service, Travis was a huge help with the order. Everything shipped out quickly and arrived on time. Would shop with again. Also the only place I could find that had the JL stealthbox (2018 GMC sierra) I wanted in stock.

I worked with Travis he was vey Knowledgeable and knew exactly what i wanted. A very smooth process and done very quickly a+++ experience i would highly Recommend.

Although I have not received my product yet I can say that the customer service was excellent. Travis N. was knowledgeable and helpful. Their response time for emails was awesome even on the weekend. I was very impressed.

Excellent Price with Excellent Service. Travis helped me find what I wanted for the price I wanted and also was able to point out other items that I might need (In which I most definitely needed). Would recommend everyone to visit the site and ask questions about the products before shopping somewhere else.

It started with your pricing - very competitive but quickly turned to service when I asked a question on your website on a Sunday evening around 11:00 pm. Much to my surprise I heard back immediately from Ben who quickly answered my question. Support staff on call at 11:00 pm on a Sunday? Unheard of! My items shipped on Monday and were at the house Wednesday afternoon. Couldn't ask for anything more.

Called in for an order status and spoke with Cory. After he explained to me some of my order was on backorder, we were able to piece together a much more upgraded setup for the same money spent before. Very knowledgeable and courteou . Thanks Cory

I just want to thanks sonic electronix and Mr Travis for a great customer service and help to purchased car audio needs ... definitely I will be purchasing more thanks again Mr Travis.......

I m very pleased with the customer service of Travis. He got me a good deal on a amplifier and I m looking forward on buying more items from Sonic Electronix.

Sonix electronics have always provided me with great customer service always very friendly and helpful I ve order before from them and always great service and no issues. Today I order some equipment and Travis one of the representatives nocked it out of the park. He responded right away for me what I needed even through all this craziness that s happening Travis managed to make a impact to thank you for all you guys do and thank you Travis for going above and beyond.

Long time customer even after orders didst arrive by promised dates, wrong items were sent and damaged items. Finally had enough when my order arrived damaged from poor packaging. Sonic would not do anything to remedy the situation in a expedited manor seeing as it was their fault. Customer service rep was rude on the phone, claims department has no direct answers and the process is too lengthy. Will never do business with them again. Their prices can usually be beat and they NEVER have honored their price match even when it met the criteria they outline.

Travis N. was very helpful getting me the best deal on my stereo with all the correct parts for my installation.

there is a reason why google no longer has them as a trusted seller..>>
I ordered a defective JL audio DSP , unit would not power despite JL audio technicians trouble shooting methods. after multiple, complicated , lengthy and challenging attempts to return the product to sonic electronix as the, jl audio staff recommended, i found success, so i thought. upon the receipt of my product sonic electronix stated that my unit was not defective that it was a user install error. they stated they will get back to me. 18 days later they contact me stating that they cannot meet their return policy because the unit is not defective and that they will send back my returned unit only after i pay them a never before mentioned 40$ fee for shipping and inspecting. in other words if i dont pay them 40$ for inspecting my defective unit they stay with my product and I am out $331. Why would anyone pay additionally to receive a defective product when you refuse to fulfill the basic responsibilities of a official authorized seller. In my 10 years of car audio experience, never have i experienced such belligerent unprofessionalism. if you find yourself reading this, please avoid a potential disaster, hopefully my bank will be able to help.

Great wholesale program. Travis is always very helpful and knowledgeable. Under normal circumstances shipping is fast.

Customer service rep, Quentin A., was extremely helpful in resolving an issue with a recent order. My order was quickly corrected, shipped and received within 2 days of my conversation with him

I am in the middle of dealing with a customer service nightmare. My order never shipped out and I have had to fill out an Affidavit in order to start the process of getting my order. This makes no sense, the company never shipped my order, they only created a label, yet I must wait 10-14 days for their investigation. I have called twice and each time I had to wait over 2 hours to speak with someone. I ordered on November 26th, it is currently December 8th. The only good thing was the guy in customer service was really nice, but the company it self-has dropped the ball.

I have ordered several Infinity speakers but have yet to install them. The service, price and fast shipping is great so far. I am sure the speakers will sound fantastic. Still need a amplifier and the time to work on the vehicle. I just want to say thank you for great Ebay service. Thanks Chris.

Travis really knows his stuff! Very helpful and knowledgeable. My replacement amplifier works perfectly, and the defective one is on its way back...all within 24 hours! Really fast service! Highly recommended seller!

I will like to thank Travis for his help and expertises in helping me with decide the right product for the sound I wanted, thanks bro. until next time.

The Sonic Site was the most helpful source to finding a replacement for my failing 96 Lincoln Town Car factory radio. There was a spectrum of brands of 2 DIN radio units with CD, blue tooth hands free telephone options at multiple price levels in their warehouse. Their certified customer service experienced professional installers advised precisely all accessories, wiring harness, and tools to achieve a successful installation. They continued to provide instruction when questions arose via prompt emails and telephone. The account management, shipping tracking, and site organization is top flight. Their prices are competitive, shipping free, and service beyond expectations.

Great customer service and product. Thanks Quentin A

After having a not so good experience with another electronic car radio distributor - I had already ordered a part from these guys and it came like 10 days earlier. That being said I called in and figured I would order a Maestro box from these guys and Travis answered the phone. He was super professional and very courteous. He NOT only got me a great deal but he said he could get me the part by Wednesday which was two days. Never mind that promise - I actually got the part today (one day shipping) and finished the installation of a Kenwood Car Play system for my wife who was SUPER HAPPY!. Thanks Sonic Electronix, You guys RULE. These guys are top notch and the delivery is second to none!

The people in customer service is awesome and my orders are always right

My sales rep Travis helped me find exactly what I was looking for at a great price and shipping was faster than expected. Thanks Travis!

Travis was great and reached out to help me with my purchase. With concerns with the fitment of the box and subwoofers I ordered and helping me with a discount on the total price. Once again I really appreciate the help. Will definitely gives these guys a look once I'm in the market for speakers again.

Travis was excellent to work with. Very nice and helpful.
We got our order very fast as well. Thank you Travis...

I have been dealing with Sonic Electronix for sometime now. I am a car stereo nut and Sonics never let me down from purchase to shipping it's all good.

Had a radio ordered for some friends of mine. Fast delivery, great prices, everything worked out great! Will be recommending them again!

I tried their price match program. If you don't want to match prices-don't offer it. As a result of your miserable customer service I ordered the Kenwood car stereo with four speakers and installation kit for 169 $ shipped. The lowest price you could offer was 229 $. so why do you offer a price match and low price guarantee, if you have no intention on matching prices? Hey-I ordered the cable for 5 bucks from you. I know where I will NOT send friends and family for their car audio product-and it will never be your company.

Damn nothing but negative reviews , guess I'll take my business elsewhere

Forgot to order mount kit for car stereo. 'sent one overnight N/C postage paid. Great response time ,great service.

Good service, fast shipping and good quality audio equipment.

Hi just want send a big thank you for a great product at a great price, and to Travis for his help. On getting everything worked out Carl.

Great service from Travis. Speedy delivery. Great prices. Will continue to do business with them.

I mailed back a retunr for a replacement 3 weeks ago. I havent herd anything from them at all. I called twice and both times they said they would get it out to me that day. But they have yet to send it. All they do it place another order on my account saying "pending payment" but its an exchange. Im not paying for an exchange. I understand that there short from covid. But dont lie to your customers. Its bad for business.

I ordered some equipment and I had the pleasure of dealing with Travis as my customer service rep. He went above and beyond for me on numerous occasions despite multiple calls. Not only did he give me the best deal but he ensured that my equipment got to me in a timely manner. I most definitely will continue to do business with Sonic simply because Travis made it such a great experience. Thanks Travis and Sonic Electronix

The worst customer service I have ever experienced...EVER!! I DO NO RECOMMEND BUYING FROM HERE!! It's better to just buy through amazon or any other site that knows how to do business online. I purchased a product online for $69. Paid with my debit card. I received a voicemail 1 day after saying that they needed me to call in to verify my order because my billing address was different than my shipping. That's understandable. So I called...and called and for 2 days couldn't get through to anyone! I went on their facebook page and sent a message....no reply. How can they ask a customer to call in but don't have the staff to answer the phone??! The next day, a guy calls me and says he needs to verify some info from me. Asks me for my date of birth ( which is seeming sort of odd at this point ) then asks me for the last 4 digits of my social security. By this time, I am starting to think they maybe scamming me to get my personal info and that the website isn't legit. So the guy tells me that his system wasn't working but not to worry he would take care of the order for me. Then I get an email that says the payment didn't go through on my card and they requested it be sent via paypal. Fine...I sent it through paypal. I emailed them asking them to send the tracking info as soon as they had it. Tonight I received another email...saying I need to call into to verify the address again for the order to go through! This is ridiculous. I have never ever had to jump through this many hoops to buy something for $69. It's better to just buy it on Amazon or any other major site that knows how to do business online.

I ordered 3 shakes from the sonic in sevierville tn and I had simply asked that they clean their milkshake machine for one of my shakes as I have a peanut allergy and as I pull to the window this VERY rude woman was cussing and yelling about cleaning the machine and I just brushed it off but then they forgot to add a peanut butter milkshake (as I was purchasing for someone else) she very very rudely said verbatim for the person with a peanut allergy she just complained about hell no and the very sweet guy who took my order just came to the window and stated they were out and he was sorry. If this is the way you run your business I will gladly never spend my money at another sonic in my life. But this lady deserves to either be fired or taught how to properly deal with customers. That s ridiculous in my opinion I go there literally almost every night but I will not come back as long as this lady is being disrespectful and rude and costing you business.

One of the worst online vendors I have had the displeasure of doing business with. Make sure you use PayPal as they were the only reason I finally got a refund and emailed response. They actually offered to pay me for a good review so be sceptical of overly positive reviews

Purchased a Sony Digital Media Center car stereo, and it arrived without the mounting sleeve. (must have this to install) After holding for CS for half an hour, the representative looked up my order, the part #, which took another 20 minutes & being put on hold 4 more times. Their resolution was for me to call Sony and deal with them. That is a major pet peeve of mine. I did not buy it from Sony, I bought it from Sonic. as an authorized Sony dealer, if they don't have a replacement in stock, they should contact Sony & arrange to have the part sent to me. After a 45 minute phone call to Sony, they said the will send one out ASAP. I'm glad me existing car stereo is still working while I wait.

I had a great experience at customer service from Travis N! He helped me creating the perfect order for me, I asked 3-4 times for modifications and he did them quickly. He even managed to get me some deals.
I recommend!

The JL 10Tw3 D4 they were on sale and with a nice promo code, when I went to order they were out of stock. Travis took the time to send me an email to inform me they were available and when I mentioned the prime code wasn t there he promptly got back to me. He made it available, he took care of everything. It s nice to see there is actually a person on the other side and who helps you and makes you happy with the purchase. I bought 2 of the subs Travis made it happen, You should have more people like Travis working for you
Thank you Travis for all you did, you went above and beyond

Travis helped me out and made the purchase process SUPER easy! Will be buying once again from Travis in the future!

I called in an order and got Travis on the line. He did a great job processing my order and I received it a few days later. Great customer service.

I'm not sure on the products just yet, due to receiving the wrong ones! I called and talked to 3 different guys. The first was actually pretty reasonable, and nice... unfortunately I wasn't as nice to him. The second guy (I was nice) wasn't as nice to me. the 3rd guy and I didn't get along at all! He says he was the highest one in the office at that time, but he was unable to satisfy my request of shipping me the correct items I ordered until they received the wrong ones back! I could understand this except they have my credit card info and am sure I've already paid for both anyway. Maybe they'll ship me the correct ones this time and I might use the $15 credit he supposedly gave me.

I ordered this item on 3/1/2017 and it was gaurenteed to arrive 3/8/2017.
It's currently 3/28/2017, and they have not even shipped the item.
Customer service DOES NOT ANSWER PHONE CALLS.
My emails have either been neglected or returned with generic replies with no insight of my product.
Worst customer service I've EVER "tried" dealing with.
I JUST HOPE THERE IS ONE PERSON LEFT WITHIN THE COMPANY THAT CARES ABOUT THEIR JOB AND THE CUSTOMERS, and hopefully they will see this and contact me.
PLEASE!!!!

Travis was the associate that helped me and his customer service and knowledge of your product was second to none.
Great Great service!.
Thank you Travis!!!
Great job!..

Good price, fast & free shipping. Bought a Sony to replace a Sony that quit working, hoping to just yank out the old and slap in the new one. Sony changed the connection on the back of the radio. Bummer
But Sonic included everything I needed to hook it up. Cool!

Order shipped very quickly (within 12 hours of ordering), had a issue with customs fee's being charged twice via courier, contacted Sonic and within 20 minutes it was resolved. Thanks again and overall great experience.

I ordered an amp, head unit, and a pair of 5 1/4 inch door speakers for my truck. The amp and head unit work great and shipping was fast. The speakers do not fit my truck when sonics fitment said they did. These speakers actually measure at 5". I had to fill out a request for return and havent heard anything else. Their customer service is bad. Im taking it as a loss and will not be a returning customer.

*PLEASE READ THIS REVIEW IF YOU ARE LOOKING AT PURCHASING SOMETHING FROM SONIC ELECTRONIX* Probably the worst experience I've had with an online retailer...I tried cancelling my orders from them minutes after clicking purchase, got verification emails saying "yes we have cancelled these" but they still sent them. They sent 1 of my 2 cancelled orders and tried to make me pay for the shipping fee back ($40+). Then as I argued again with 'Eric Boiling' over their online chat I spammed them not to send the other package either. I get a confirmation from him also that it will not send but low and behold 1 day later I get a notification that it has sent. I then continued to argue with them over their support requests how I should not be the one paying for the shipping back because these packages were sent 5 days after my cancelled request and they should have recognized it sooner. It eventually took a phonecall waiting 30 minites on hold to tell the guy to send me a free shipping label and he explained to me that the packages sometimes are sent out "too fast" after they are received online. I then explained to him that his statement was false and that I placed the orders a week prior to then shipping out he was then star struck and said in a low tones voice "oh yes we were in the wrong I will send the RA now" and hung up. THIS WAS THE WORST CUSTOMER EXPERIENCE I'VE HAD IN ALL MY LIFE PLEASE DONT GIVE THESE GUYS BUISNESS AND BUY FROM A MORE RELIABLE SITE (Crutchfield, Amazon etc.)

I ordered two subs, an amp, and a "free" wiring kit. After check out the prices of the amp and wiring kit were re-balanced in a manner that no longer qualified my purchase for a rebate. I spoke to a CS agent (after a 20 minute hold) the next day who advised he could not help. I then asked him to cancel my order. Didn't see any sort of confirmation so I emailed their customer service group again asking if it were cancelled. A week after this order was placed I called in again (two 20 minutes holds this time - you get cut off after the first 20 and need to call in again) to confirm a different order and asked if the original order had been cancelled successfully. The CS rep advised he would send the first order to their accounting team. Guess what just shipped tonight? The original, not cancelled, order. Top to bottom a horrible experience. Stay away from this company.

EDIT: June 9th. I've been told that I will not be receiving a full refund on my order since the packaging they used couldn't hold up on the return shipment. Also, where was the personal contact that you claimed would be coming?

Always an incredible experience with Sonic Electronics! Travis always is a great help! He deserves a raise!

I have been doing business with sonic electronics for years now & there prices & service has been great

The service was great , shipping fast got here sooner then expected , and the box atrend carbon sooo nice sturdy and well built thanks guys

Travis is the man! He helped me out with everything I needed and followed up! Great price great services Travis is the man!

The whole customer service team, were great from beginning and thru the whole purchasing process My order was delayed a while, due to alot of equipment needed for my car stereo installation needs. Travis was a great help through all of this delay. Answering all my emails, quickly and explaining what the cause of the delay was. He offered other solutions for me. In the end, my original radio choice was also out of stock. All accessories needed for my installation were there. Travis knowing that I waited for a while, offered me and upgraded stereo installation it's place, for the same price. Again very nice working with Travis, through the whole process. Very professional. Thank you very much!

Found the quality of products to be excellent, Top of the Line products available to, the prices were competitive and would fit almost every persons price range.
My package was excellent for what I wanted. My new radio/CD/SiriusXM is Great, now when traveling I wont have to scan for a local channel to supply my music needs, with every new town that I pass through.Sonic Electronix has everything you need for your install or upgrade. If you go somewhere else without trying SE first, you might just be sorry for what you missed out on.

Order Kenwood sub hooked it up turned on stereo coil started smokin tryed returning they said install error not possible after it burned I bought Memphis audio br12 s4 hooked to same system same way been working fine for days so no refund I lose 60 dollars even though it says 30 day returns lesson learned don't use Sonic electronic ever anyone.

I've had the pleasure in the past of working with Nate (Sonic Electronix's CEO) professionally and now personally with my car audio upgrade. Nate is a true customer champion and I very pleased with my shopping experience!

Thank you Nate & team!

Travis with Sonic Electronix was great to work with and responsive and very helpful!

Found item we wanted online and Travis (sales) was very helpful in assisting me with what I needed and getting it discounted and ordered right away. Will definitely order again form Sonic Electronix.

Travis is excellent and he gets the best price with great customer service. While not his fault its been a 30 to 45 min wait to get through the call center. I hope this improves. One star reduction for the wait time.

Terrible customer service, no communication about being shut down. After finally getting someone on the phone after 4 hours of being on hold being promised that the product I ordered would be here on the 20th I got an email the night before saying that it was out of stock, all after ordering my product over a month ago. 1 star in my book. Dont waste your time.

They carry almost everything i need. Great customer service and pricing. Also when Allyn sends out personal emails to give discounts. It makes you feel like a valued customer. I always check here first for items i need.

I purchased an Audiocontrol amp and JL audio speakers and have to say I was new to Sonic Electronix but they will definitely be my go to in the future. Travis helped me out with my purchase and is a great asset to the company. Thanks Travis!

Mr.Travis went out of his way to help me with my order . Because of him I ll continue to use sonic electronic

Shipping delays due to COVID (as all businesses are experiencing). Customer service was top notch and very responsive. Cory and Travis are awesome.

By far the best experience I've had buying off the internet. I went to check the tracking with the link send to me and they had already been delivered. Perfect fit. Def a well put together company. Will definitely return

Recieved a great deal and fast service/response from Travis.

Travis was very helpful with my order. He helped me set my account up, and helped me get y military discount. He is helpful, knowledgeable, y good at his craft. He was a pleasure to talk to and a big help. Thanks Travis

They advertise free shipping on their website but when you check out they charge $68 for items shipping over 40 pounds.

The Sales Team was very helpful, in particular, Travis. I bought some items for my truck and Travis helped me out tremendously. He told me to take a screen shot of what I was ordering and so he could work up some deals. He sent me an email back and All I had to do was click a link to pay. Response time was very quick and my order should be on its way soon. Thanks very much!

I purchased Sonic Electronix NVX VAD10001 amplifier along with a 4 gauge amp installation kit. About an hour later I get an email from the sales team over at Sonic Electronix. Travis from the sales team offered me a coupon on my purchase. I was completely shocked since I had already made the purchase online. But Travis refunded me the money immediately and sent me a new order with about %10 in savings on top of the coupon I used during the first order. Saved me about $50 on a $275 purchase. I was shocked that a company would do that, especially after a purchase. It s great to see that there is still a company that values and serves there customers. Will be buying from Sonic again. Thanks again Travis, great job!

I ordered a Pioneer audio system from Sonic and when it arrived, realized I forgot to order the accessories for the unit and thus did not get the "package pricing". I called a fine gentleman named "Travis" who quickly understood my disposition and honest mistake. He confirmed my additional accessory order and charged me the "package pricing" rate. Both orders arrived within two days. Great company to work with.

Product shipped and delivered quickly. Very happy with the the items ordered and will defiantly order from them again!