Sonic Electronix, Inc. Reviews

Omg the best service ever i have travis did a super great service answer all my question very happy with his service will keep buying again soon and have travis help me with the best product thanks one more time travis and sonic electronic

Travis did a great job with my sale, without him I may have went elsewhere. Thank again for everything!

Had an issue with a product damaged by shipper. Melissa T responded to my every question and assured I was happy. Also is sending me a new replacement product!

I called Sonic which I have used for years and have never had a problem with most of my orders but when I did once on a car stereo they quickly allowed my return and I purchased a different stereo it was painless!! This time I talked to Dustin and he helped me with a rather large discount for my Mustang GT, I originally was going to get just a dual 12 inch subwoofer and amp but with the discount I went full bore. I as well worked with Nick who is a manager and he assisted me on ordering and leading me through the covid mess which affects shipping, not their fault. So I got dual 12 inch subwoofers a 750 watt amp and then upgraded all four stock speakers and got their 450 watt mini amp for the speakers and i was smart and got both wire kits, they are much cheaper here than where you get your stereo installed and great quality. My system rocks thumps my chest for under a $1000 bucks, very happy!!! It is nice to see a company treat you very well and nice to see management get involved if problems do arise in shipping again not their fault, would recommend to to first time buyers as well as upgraded buyers they have gear for almost and car stereo you may want at all levels and costs! Thanks Nick (manager) and thank you Dustin!!

Their mini high power amps have a small heat signature so can be placed under the dash with is more theft proof.

Prices and Shipping are Great ! Purchased an amp from Travis N at Sonic an was very pleased with Travis quick response to my questions an his help, he worked me up a deal on a pair of JL Subs couple weeks after the JL amp excellent service an fast shipping would recommend to anyone looking for Great Prices and excellent service!!! Thanks again Travis !!!!

Simple and easy shopping experience. If you keep a look out for coupons and deals, chances are, that "something" you have been wanting to buy, might just be available for a cheaper price. After I placed the order, there was something that needed to be fixed, so I called up the Customer Support and they were very helpful.

UPDATE 2-
The Sonic team got in touch with me and took care of everything as promised. Thanks for your help!

UPDATE -
I was contacted yesterday by Sonic (thank you for reaching out to me). They will be getting in touch with Metra, should hear back Monday. Stay tuned.

PREVIOUS REVIEW-
It's been a month and have never received my order for a Metra Turbo Dash Kit. I am not showing any tracking info on my Sonic online account let alone any order info and cannot get in touch with anyone at Sonic.

I want to personally thank Cory and Travis for there tremendous knowledge on what they helped me with today because I had no clue. You guys are the best. Thanks

GREAT experience! Excellent Prices! Easy payment through Pay Pal A++ Super fast shipping! ALL the parts were there and fit like they were made for it.
Will Be Back,
Brent
Dresden, OH

I purchased something from this company that has since failed. They state that they offer a year warranty; however, I have emailed them two different times with no response and when I tried to call I was left on hold. The automatic answering service said I was caller 20 in their queue and I opted for the automatic call back feature and provided my call back number. After several hours, I still have not received a call back from this company in regard to my warranty claim / return. This is not good customer service. Hoping for a response quickly please.

Would give zero stars if possible. Bought product through Amazon. Did not need the item. Returned it according to their policy and procedures. They received the product on 8/4/20, verified by UPS and as of 8/17/20 I still do not have my refund. Will be forced to file a claim with my CC company. Very shady, do not do business with these people. Terrible customer service.

very unsatisfied i ordered a drop down tv on friday and thought it ship friday.its now tuesday and i get a alert saying sign document before we ship your order.why dont you send a email or atach a link saying we need your id and credit card for shipping.i was suppose to travel today and now i have to wait cause my order wont be here today tuesday like i was promised.i been doing audio for 18 years and never bought from a retailer.my first time doing business and already poblems.wont be doing business with sonix electronics.

Price was great !, service and follow up left a bit to be desired. Parts were ordered and then not available. Back order with no definite date for delivery. Once a compatible stereo harness was identified they did work with me to expedite the part but at an increased rate for the shipping. I have ordered from Sonic in the past and had a very positive experience. I will most likely purchase from Sonic again but with reduced expectations from the service department. I hope this was an isolated issue.

Tarvis done a awesome job in placing my order. I was very impressed. Thanks

Worst company to work for! Dont have the slightest clue how to really operate a pick and pack jobs!!

If I could I d give them 10 stars but it only goes to 5 so just know they re top notch. I love sonic electronix! They are literally the best place to buy car audio equipment! I ve probably spent close to $1500 with them just for equipment for one car and there customer service is amazing even with what s going on with covid-19. I had to call the other day and I talked to Kaci and she was amazing! She was able to help me with every question I had and she was just nice and pleasant to talk to. All companies should strive to be like they are. I will not ever use any other company to purchase care audio equipment! I m a sonic electronix guy for life!

Needed a kit and a wiring harness for my car stereo. Travis located exactly what I needed, parts was shipped in two days

Travis was tremendous! Actively communicated me to assist with the right woofer for my application. Separates Sonic from other online retailers!

Do not shop or work for this place I worked for them for ywo days and because the environment was not good for me i went elsewhere and now they refuse to pay me

Had some issues with an online purchase and my shipping address...was about to just buy from a different store, then an employee (Travis) reached out to me and fixed everything with my order. Great customer service! He made it super easy for me to get the correct order in. Can't wait to get my stereo. Thanks Travis!!

These guys always have the best customer service and pricing. 2 times I've had to return a product and they upgraded me. Travis helped me out a lot in getting a sub that can handle what I push into it and got it shipped out with 1 email. Thank you guys.

I want to thank everyone at Sonic Electronix especially Dustin and Travis for helping me get everything I needed for my vehicle and giving me the best deals I will Continue Buying and only from Sonicelectronix.com they have the best prices
Once again Thank you Travis and Dustin you Guys are the Best!
Greetings from Albuquerque, New Mexico

Travis gave me a great customer service today on a product I been saving for, for about 3 months awready. He was able to give me a great discount on my order so I didn't have to save up no more. Im definitely shopping at Sonic Electronic for my future projects.

The Sales Team was very helpful, in particular, Travis. I returned an item to be exchanged and couldn t figure out how to apply my store credit. Travis was helpful in taking a screenshot I provided and getting the remainder of the legwork finished. All I had to do was click a link to pay. Response time was very quick and my order should be on its way soon. Thanks very much!

The first dual touch screen radio shipped fast but it was defective I called and Quinton was very nice and sent me out a replacement radio and very pleased

Travis gave me great customer service today ordering my products over the phone. I will ask for him and order over the phone more often for my bigger purchases. Thanks Travis!!!!

Sonic Electronix is the best! Kris baby hooked me up really good with some Rockford Fosgate speakers, box, etc. I am very happy with my added setup for the Prius. He spent time to look at the car and gave me his recommendation. The subwoofer cabinet he recommended for this Rockford 10" dual voice coil speaker pounds hard and with quality. What a perfect match! The customer service I got is priceless for I know I will have this setup for a long time. If you need audio don't think twice and go Sonic Electronix.
My next setup for my other car now will be a tri-amp. Talk about quality. its a one stop shop!
Thank you for being there.
Joe

STAY FAAAAAAAARRRRRR AWAY FROM THIS COMPANY.

Zero real support, they NEVER answer their phone (issue predates covid)
Return process is a joke...

Travis provided me with excellent service with my purchase, he ensured that I was going to receive the best deal possible, thanks again Travis.

Dear reader,
I am rarely dazzled but this time I am. I went to YouTube about car stereos. I know nothing except scanning endless reviews. The YouTube for Sonic was great. I shopped their web and had what I thought might be the configuration. The store texted me the next day, had reviewed my basket , doubled check my car model and returned with the order ready to go. PayPal ed the order. 1 one later it s shipped .
I am really impressed. Best. W

After speaking with them over a week they sold me on a NVX 12 inch subwoofer that was better than I could imaging. It took the stock stereo from sounding good to great. Just like adding a home stereo system to your stock TV speakers. Highly recommend.

I had a few issues while trying to order some marine tower speakers and Travis from customer service was able to resolve everything and expedite shipping to me. Couldn t be happier. Thanks Travis!

Sent wrong harness, and mount piece still on back order. Had to make quick run to Best Buy to get the right install components so it would be ready for my wife's birthday. However, Anthony @ Sonic Electronix was quick to resolve issue and very polite in finding a solution. It was made very clear to me that they cared what I had to say and I am overall happy with the experience!

Travis was very helpful with placing my order over the phone. Very pleasant and went above and beyond to give me a great deal. Thanks, Travis.

I made my order on March 23rd for some 6x8 speakers. Now the 31st and it still says my order is processing. The reps on the phone have said now twice this my order will ship that day. 48 hours later it still hasn't shipped. 6 phone calls today (31st) and not 1 returned call. And 2 emails. Now 1 returned. I will never buy from them again.

Edit: after speaking with Larson the Supervisor my issue I had was resolved and cleared up and I am once again a happy sonic Electronix customer.

Cory, was very helpful with my purchase of a radio for my vehicle and

The absolute WORST company I have ever had to deal with. I ordered a JL audio TW3 subwoofer from these guys and requested to return the item UNOPENED a few days after recieving it. The whole process of returning took about 3 to 4 weeks. I had to send multiple emails and spend hours on the phone trying to talk to a representative. After finally shipping my UNOPENED item back they hit me with a 25% restocking fee because the item was not in "like new" condition. How is this even possible when the item has a factory seal and the box was NEVER OPENED. these guys are compete SCAM ARTISTS. STAY AWAY!!!!!!!!

Travis went above and beyond. He did a phenomenal job. He is definitely the go to guy.

My experience with sonic started out a little rough but a gentleman from sonic helped me with my issue through messenger. We got the issue taken care of and I'm loving my new stereo system. Great store. Keep up the good work.

Travis was an amazing help. He was able to lover the price on some subs i wanted and able to add my sonicbux. I saved alomst $100 on my order. Thank you Travis.

Both Giovanni and Nick were instrumental in making my son's Birthday a hit. They went above and beyond to get a replacement 13" woofer when mine went bad after a few weeks. Thanks guys, you got a customer 4 life!

My guy Travis got what I needed for a great price. Sonic electronix is my go to place

My experience with Sonic Electronix was excellent. I received email notifications when my order was placed, shipped, and delivered. Order placed on Monday and received on Thursday. Their prices are the lowest. And, you can t beat the free shipping. The products that I ordered were in factory sealed packaging and work perfectly. I will absolutely use them again for my next electronics purchase.

Travis reached out to me when I was looking for that piece of equipment that puts the system over the top and was a huge help. Very much appreciate you Travis and SonicElectronix!

I called Sonic yesterday and had the pleasure of speaking to Travis who was amazing. Travis looked at my previous order and found a new item that worked with my system to replace an item that had been on back order for a few months. Would definitely use Sonic Electronix again in the future.

Call center has been closed for over a week, they charged my card and I got an empty box in the mail. Do not order from this company!!!!!

Since my boyfriend doesn't work there anymore. I never seen a more disorganized management before. They shorted his check too many times. Somebody needs to investigate their HR department because they do it to EVERYONE. Make sure you keep track of your hours because they will mess up your check. Sometimes you wont even get a check. I remember majority of the workers didn't receive any type of pay for maybe a week or two after payday. My boyfriend told me stories about how awful the leads are and how hypercritical they can be. You never know when your gonna get out. They will say everyone will leave at 2PM but really that means 5 or 6PM.

While they may have a lot of products and info online, please don't use their "vehicle fit guide". It will recommend the wrong sizes. I ordered some speakers for my BMW that it recommended, and when the speakers arrived, they were the wrong size, so I returned them. Lo and behold...they CHARGE you to print a return label. So I paid the $10 fee to print the return shipment label and return the wrong size speakers. 1 week later when they credited my account, I went back to their website and spent a solid 20 minutes, being careful and ensuring that what the vehicle guide recommended this time would fit in my BMW. The 2nd set of speakers that arrived are too large! So now here I am, having gone through this exercise once before...I call them up, and the guy on the phone recommended yet another size speaker set. At this rate, it will be another month before I get the right size speakers. NOT WORTH THE TROUBLE. Forget about these guys and do it locally.

Tavis was very helpful,?he addressed all my concerns and suggested what equipment would be best for me to achieve what I wanted.

I just purchased a new Jayco Seneca RV and it has a Soundstream AV Center. When trying to use Sirius radio I got a message that said I needed a tuner. I searched all over the internet and YouTube trying to find an RV tuner but to no avail. After many frustrating hours of searching I called Sonic Electronix, Inc and was connected to Travis N. He knew exactly what I needed and had it ordered within minutes. Thanks so much Travis for your suburb knowledge and customer service. Thanks so much, Dave B.

MIKE HERE IN MINNESTA,

TODAY I PURCHASED A SUB WOOFER IN DEALING WITH TRAVIS. HE CONVINCED ME ON THE BEST ONE FOR MY CIRCUMSTANCES, AND PRICE RANGE. AFTER CALLING THREE TIMES, AND BEING HUNG UP ON TWICE, DUE TO TIME ON THE PHONE CONSTRAINTS, IT WAS A PLEASURE TO DEAL WITH TRAVIS!! THANK YOU AGAIN, SO MUCH,

MIKE IN MINNESOTA
..BEST OF HEALTH TO ALL OF YOU OUT THERE!!

Excellent service , good price , i was struggling with my order and travis help me out , gave me a good price too , such a great customer service , i recommend this site as well

I used to think this was the best website to order car audio parts from. Then one of my orders got messed up. I ordered a simple sub, amp, wiring. After 4 days of waiting for my shipment to be shipped. Not received, SHIPPED. I sent them and email and it took them 2 days to reply back. 6 days now past after ordering. Then the told me my order had shipped when really only the sub and amp shipped. Then 2 more days later, 8 days now they told me the amp was no longer available. What a joke. So it took 9 days for me to get an order that should have only took two and i didn't even get an amp. They didn't even offer anything in return for delaying my order. Will never buy or recommend this company again.

Quentin helped me with the problem I had and he was great! Very nice he answered all my questions and got me what I needed.

Davis helped me out quickly and friendly. Ordered some Polk Audio speakers for my boat, cant wait to receive them. If the shipment is as fast as the service I will for sure order again at Sonic Electronix.

I had a great experience with this company. Travis assisted me putting an order together and made sure everything was correct the first time around.Highly recommend .

Giovanni R was very helpful with my order. I ordered JBL speakers and I could not have been happier with the customer service. He was able to answer all my questions and at the end of the call wished me a happy Sonic day!

Customer service is ZERO. Before you purchase online just try to call them. Then leave a message that will NEVER be returned. Then look at how many people have the exact same problem in the reviews, then buy somewhere else.

I love this company, they have crazy low deals and the customer service is awesome. Also the tech support is very knowledgeable about car audio and the sales team are awesome! Thanks sonic electronix!

Travis was a great help finding an alternative wiring harness since the the one I was looking at online was out of stock and prices were great.

Sonic Electronics helped me find just what I was looking for in audio speakers for my truck. The price was Great, service was Excellent and delivery was over the top. Will order again from you in the future. Thank You!

Great experience at Sonic Electronix today. I ordered a new car stereo last week, but got the wrong wiring harness for my vehicle. The return team was great about helping me ship the incorrect items back, and Travis made ordering the correct replacements quick and easy. Same-day shipment, too! Thanks!

Awesome service, super fast shipping! I ordered the items on a Wednesday and they were deliver on Thursday! Will do business with these folks again for sure!

The reason I use sonic electronix is because after several years and several car stereos I've never had a problem, perfect as usual, thanks

Called to order a radio and accessories for an install I was doing. Kris was awesome and helped me out with getting exactly what I needed and he was very knowledgeable. Will definitely be buying from Sonic Electronix again

I originally ordered from Amazon which was an order to be fulfilled by Sonic Electronix. Amazon cancelled the order for a strange reason that it was out of stock. But it wasn't. I got on the phone and was quickly sorted out. I decided to just order over the phone at 10am on Friday.

Package received mid day Saturday and installed, tested and loving it so far.

I ordered the cerwin vega spare tire sub woofer.
Didn't love how long the bolt was to mount it so I had to cut it down, but after installing I'm thoroughly impressed. Clean bass, no rattle. Love it.

I placed my order on July 8,2020 still haven't recieved or got tracking number I've tried calling email chat nobody answers the phone its absolutely nerve wracking but I got an email wanted me to review my order how can I review something I haven't received WHERES MY ORDER SONIC!!!N

I had the pleasure of having Corey N. to help with my needs for my order. Absolutely awesome service! Very informative and helpful. My call was handled with a knowledgeable, happy person, these days that definitely matters to me! Will look forward to more orders and if ever a problem will reach out for Corey N. to take care of it! Thanks a bunch!

The worst customer service I ve ever dealt with. Won t return emails, facebook messages, or phone calls. If you do manage to get in contact with them they will talk to you like you re trash and do everything to keep your money. Will not refund money and will only give store credit which you can t use without filing a PayPal claim against them after they charge full price.

Travis made sure I was happy? Very knowledgeable in the products! He went above and beyond in helping me pic of my new speakers and new amps! And they will be here tomorrow!! I purchased today! Can't wait to get it all hooked up! Definitely ask for Travis!! Tell him I sent cha

I love shopping on Sonic Electronix for my car stereo needs. They have good prices and fast shipping and I've never had a problem with them. They carry a lot of different equipment and have lots of details and reviews about all of the stuff they carry which makes them truly a one stop shop for all of your car audio needs. I also like that they have pretty good sales from time to time too!

BUYER BEWARE!! DO NOT BUY FROM THIS COMPANY!
I ordered a stereo for my car and paid for 2 day delivery and was promised to have it on time. 10 days later it hadn't shipped and I was forced to cancel the order and buy it elsewhere. Then a week later the stereo showed up and I called to have them pick it back up, since I had cancelled the order with them. They made me pay to have it shipped back and refused to send a call tag. So, I paid and shipped it back to them. That was 3 months ago that they received it back and I am yet to receive my money back. I have called and talked to them a dozen times, only to hear that they are "sorry it is taking so long" and that they are "processing it that day" for me and I will see the credit back to my card within a few days. NOPE, never happens.
I have been forced to dispute the charges with my credit card company and have had to spend more of my time filling out paperwork and providing all of the proof that they have the merchandise back and won't return the money.
DO NOT USE THEM, They are the worst company out there!!
I wish I had read all the other 1-star reviews before I gave them my business.

I have ordered several things from the company and service is always great and they do what they say. I only wish i had more money to spend

Travis was really helpful and gets back to me quickly when I had a few questions about my purchase. Processing took really long, almost two weeks without changing. I understand the lockdown slows things a little but it was too long. Anyhow, with less work hours I think it s better to wait until this ends and buy it then when I have money saved again. Because other retailers don t have the brand I want to get.

Travis was friendly and knowledgeable and made sure I had everything that I might need to finish the install. Sonic Electronix is my go to for car audio.

DO NOT ORDER FROM THESE PEOPLE. They disrespect their customers, lie to their customers and are not trustworthy.

Travis hooked me up. Patient and knowledgeable. 10/10 would shop again.

What a great company! Was skeptical at first until Travis N. Went above and beyond to help me with my purchase. 2 days later it arrived as promised and it was cheaper than everyone else by far. I was loyal to Crutchfield until they screwed me and now I m taking my business here to Sonic. I ll be ordering more products soon

Thank you Sonic Electronix!! Travis was a huge help he answered all of my questions and got me everything i needed!!

Be careful when ordering from here. I've been ordering electronics from Sonic for years now, but lately, the items I've been getting have been shipped with ZERO padding in the boxes. This last order did it for me and I'll never order anything from them again. I ordered two Kicker Amps and two wiring kits. You figure with electronics, you want some kind of padding in the shipping box as those boxes get thrown around during delivery... There was ZERO padding in the box. The Amp boxes were bashed up, and the wiring boxes were smashed. That was the last straw. Plus my RMA was pending approval for over a week. I had to call to get things moving. There's no point in getting great prices and free shipping when the items you order arrive damaged, not because of the shipping carrier, but because of the company you paid your hard-earned money to. I will only be buying from Crutchfield or brick and mortar stores from now on. So long Sonic Electronix!

So far so good...they seem to be very good at what they do...Thanks!

The person whom we asked for help looked like this was his first day at work and was not helpful at all.

Ordered a bunch of stuff for wiring up my new sound system and they paused my order for information verification. No problem until I called 3 times(each different days) with no answer and emailed with no answer. Finally got a response on the 4th call, which sets back the arrival of my stuff by about a week. Not pleased at all with the customer service and pretty disappointed at the huge delay. Go to Crutchfield instead :(

When I first had called Sonic Electronix over the weekend, I had a difficult time to get some assistance with a return. But a few days later I received a phone call from a manager who could not have been more compassionate and understanding of my situation. He went above and beyond to listen to my initial call, and we had a normal casual conversation about it. There was no reading from a script. He just worked with me to reach a solution that would work for everyone. We came to a resolution fairly quickly and I was able to do a return and a pre order. To do the pre order I had to wait from a call from Travis. It only took about 10 minutes and he was professional from the start. He explained the whole process very well, and I am happy I spoke to both of them to resolve my issues. The first phone call was unpleasant, but afterwards I received nothing but the best customer service. I will definitely be contacting Travis again for future purchases.

This place have great prices on amazing car audio, and great helpful people! Nick and Travis have gone above and beyond to help me out! They have gotten a repeat customer from me, that is for sure!

Very helpful with all my ?s especially travis got me just what i needed thanks again

I being buying this product for long time goos quality good price and fast delivery i try to build my system with only one name brand and this brand is the boss thanks for you help

Great experience shopping with Travis n. extremely helpful but highly recommend

Great pricing and extremely fast shipping will shop here again

BAD BUSINESS. NEVER DO ANY BUSINESS WITH SONIC ELECTRONIX.
They do not have customer service. Try calling their customer service center before you even consider of buying. They would not pick up the phone and put me on a transfer que 24/7. I was trying to return products which I wanted to cancel the order. I looked for canceling button but they never had it. I tried to call before they ship the items, they never received phone calls, no response on facebook webpage, no response on submitted help request, nor from emails. WHAT A CRAPPY BUSINESS IS THIS??? and Now im trying to return and they would never received my phone call to procede god damn return process. PLEASE DO NOT DO BUSINESS WITH THIS ONLINE VENDOR.

A member from the Sonic Electronix team (Travis) reaches out to me via email and helped me out with that I needed and got the order processed and shipping within a day. Because of him I m not coming back to order JL speakers and a 10 subwoofer for my boat. SE and Travis for the win!

I don t know how there could be one star reviews with the way this company fulfills orders quickly and correctly.

Travis helped me with a problem with a purchase and another purchase he's very knowledgeable and understands your needs ask for Travis

Travis was very prompt in getting a list of needed items to upgrade the audio system in my 2012 Wrangler. I have used Sonic Electronix in the past. Always great service!

I called in to check status of my order and found out the single din I ordered was back order for a month Travis took the time to make it rite he found me a similar radio plus sub with amp and gave me a great deal I will continue to bring my business to them I will write another review once everything is hooked up and bumping

Travis was extremely helpful and very patient with his 77 year young customer.
He needs a ataboy

I bought an amp and speakers from And Travis N. was VERY helpful and friendly. He was also very knowledgeable. Thanks for all your help Travis.

Bunch of incompetent guys. After 2 weeks of waiting for my purchase. I finally called to check on it. The guy said they needed to verify my address 1st. So after some B.S. about them sending me and email about them needing it. He finally says they will be shipping it out soon. Now 1 week later. I get a call that the order was canceled. The guys doesn't know why but wants to know if they can save the purchase and calls me. Oh hell no....you'll get 10,000 emails from Sonic about buying more stereo stuff. Not 1 will about what you need to move forward with. And the guys are lairs about sending important emails to you.. good luck with this company....they don't care about customer service.....shouldn't take 2 weeks for the customer to verify his own address.