Sill-TerHar Motors Review

I was in need of a new work truck, after coming here and speaking with TJ, I was presented multiple options until I found exactly what I wanted with the features I was looking for. Everyone was pleasant to talk with. I was treated very well and never felt like I was being sold. I cant stand when people are fake and dont act like real people so I'm always looking for the b.s customer service act but never felt that here. I'm so happy with my truck.

The quick line is amazing. The people are terrific.

Worst communication I have ever had!
Lots of excuses and requests not to say anything negative.

Thank you to the service department that resolved the issues on our 2015 Lincoln MKC. It drives like new

Very disappointed in my last (and final) visit to this dealer. My car sounded strange so I brought it in to get checked out. They recommended a fuel induction system cleaning at my next oil change. After a week or so, the car sounded worse. I took it to a local mechanic and he identified the problem right away: a bad wheel bearing. He replaced the part and now my car is fine. He did tell me it's good that he caught it when he did because it can be dangerous to drive with a bad wheel bearing. Very disappointed that Sill-Terhar not only recommended a gimmick to fix the problem, but that they didn't even identify a potential dangerous problem. Will never go back.

Great efficient and friendly service. My only issue is in scheduling an appointment. The phone goes to voice mail most times I call, resulting in telephone tag. However, the work is superb.

There amazing and got us into a car they all cared and everyone was helping us and doing there best to make sure i was happy!

I used the Quick Lane service. They were so helpful and courteous. Drinks provided and service was fast. Love these guys.

Service personnel were extremely helpful and friendly!

These guys are honest - a rarity these days. I am sure they are still out to make a profit where they can but I would rather spend an extra thousand or two on a car if I trust the person I am doing buisness with; especially if I know they stand behind their vehicles like these guys do - maybe I am strange.

They also give good deals and are known to beat prices advertised at other dealerships for similar cars. I certainly wouldn't ever feel ripped off by them because they are fair.

Also, I live in Broomfield and have heard great things about them and their relationship with the community. You don't build that kind of reputation over night.

Service was completed timely and the process was explained in detail. The service writer Josh was outstanding and very professional.

This is our third vehicle purchased from Sill Terhar. They are upfront and honest. Trust is important to me. No pressure and a good price the first time. We ordered the vehicle and they stayed in touch frequently by E mail (my preference) with updates as to delivery. Jeff Callies was attentive to any needs and made the who process quite easy. We love our Expedition. It came exactly as ordered with no issues. I would definitely recommend Sill Terhar for an enjoyable buying experience.

Have to say these guys were a great group! I highly recommend them! Customer Service was great!

Fast and friendly service. They are very helpful to your needs.

I've purchased a lot of cars in my life, and this was by far the best transaction I've never had. I worked with Kevin Caywood, and his laid-back personality made this completely pressure free. Kevin not only let me get the car inspected by an independent Audi Mechanic, but he also drove it to them.

Upon the car passing inspection without issue from Audi, financing was made easy with the help of Russell Stradley...they were able to get me at an amazing financing rate - especially for a car with 77k, while also offering me a great trade-in value on my 2016 Wrangler.

Overall, there isn't a single thing I'd change about this buying experience. The price was great, the car is perfect, and the service was stellar.

Thanks Kevin, Russell, and Sill-Terhar for putting me in my new (to me) Audi S4!

Outstanding customer service, friendly and attentive staff, highly recommend.

Service was good except totally lack of customer service. I received a notice of a modem upgrade. Contacted Del to schedule and was told, "parts not in check back. Asked why it couldn't just be put on order and call me when it came in. Told can't do that. About six months later I checked and was told by Del, yes we have parts now and will call when they are in. Why couldn't that be done the first time? Then I was told oh, we also have a recall for steering issue, which I was never notified. IS THIS CUSTOMER SERVICE?????????

Buyer beware! While my buying experience with Scott and Ty was amazing I just recently discovered that once the sale is completed you are on your own. While attempting to drive my new used car home from work I was surprised to discover that it would not start. I ended up having to borrow a jump starter from my friend who recently purchased a car from this dealership not long before me, he had car trouble as well...should have known right? After visiting Autozone I find out my alternator was faulty so I made a call to Scott only to find out I now have to fork over money to get it fixed, glad I got the warranty. The really surprising fact is this dealership claims to perform complete tests of their inventory before selling to the customer, this battery says differently. SHOP ANYWHERE ELSE!

Mitch and his techs @ the Quick Lane are always wonderful to work with! They continue to surpass expectation!!! :) Jeff Boese and his Sales team is patient, knowledgeable, and very helpful! It is always a pleasure doing business with Sill-TerHar!!

My wife and I were in the market for a new Ford Fusion. Been researching financing and different models since Jan of this year. We went to Omeara but there prices were pretty high. We went to Sill Terhar and had a pretty good experience. Our salesman Kevin was less than stellar. I am in sales myself and usually when customers are serious about buying and the salesman reads this from them, they kick it into high gear to really help make that sell. I am not sure why but he knew close to nothing about the product he was selling and especially all the financing options. Good thing I had done most of my own research. If it were not for the fact that we really needed a car and we did'nt want to go through the dealership games again, we would have walked. But since we needed a car, and the one we found was really nice, we stayed and endured a painful display of trying to find out all the financing options. The finance guy was really great however and came to Kevin's aid once or twice. I am kind of dumbfounded in the fact that we bought a nice car at $25,000 but no one in the dealership seemed to care. No congratulations, no thank you so much for coming in today. Kevin did thank us and say please take the time to give his information to people who are in the market to buy a car. I probably wont do this. Last year we bought a new truck from Brandon Dodge, WOW, they make a real big deal about people buying their products. Makes you feel important and good about such a high priced purchase. They called us back for the next week to make sure everything was okay.
It is pretty cool to see that the owners care by offering responses back. Helps me understand the culture of the business a little more and makes me feel much better about the whole experience. Thank you for taking the time to do that.

Bought my 4th new vehicle from STH last week. We have worked with Jon Hansen on all four transactions. Obviously, we are happy if we continue giving them our business. But, wanted to get in a recent review to state why.

In every transaction, Jon has listened carefully to our specific needs for the purchase and has thoughtfully made recommendations in each one. Never pushy, never selfish, Jon puts us in the right vehicle for the right reasons. He is the only car salesperson I have ever worked with that I trust this much.

Only complaint, and it is microscopic, was we usually drive off a car with a full tank of gas. Didn't happen this time, and my guess is a simple oversight. Car was detailed and ready to drive, so no real issue.

Broomfield should be proud of STH!

I truly enjoy get my car serviced by the team here in Broomfield.

Great service. Good communication. Always makes suggestions about how you can have optimum performance with your vehicle.

My complaint is with this company and their marketing practices. I find it deplorable that they hound people who have filed for bankruptcy. My mailbox is bombarded with almost daily mail - inevitably I'll find the unmarked window envelope with a fake check inside for $20k to $30k in "credit".

First time car buyer: Let me tell you! I am AMAZED at the service I received at Sil Terhar. In April I decided to get rid of my Old Toyota & get my dream car, the beautiful Mazda 3. I had no idea how to shop for cars, so I wasted my whole day at other dealerships getting talked down to and not listened to, all because I was a newbie and they thought they could sell me on whatever. I was not happy. But as soon as I walked into Sil Terhar, Paul greeted me and immediately made me feel comfotable. He knew I had no idea what was needed for buying a car, but he talked me through everything! Also, insurance is expensive AF, so I was Not wanting to spend more than absolutely necessary. Well, Paul opened his door to search for insurance with me & he gave me the contact of my current insurance broker!! Not to mention, it was 30min till close & the whole staff stayed past closing to help finish the deal!

Just a few days ago I needed to go in for my first oil change. Which by the way, free oil changes if you buy the car from that specific dealership! Anyways, I went in and I was super nervous cause I have never had to get my car serviced at the dealership, newbie remember. Well, Jacob at the service desk really helped me navigate the whole thing. And as soon as I walked in to sit down & grab a drink (they have a mini fridge!) Paul was there to say hello! & he remebered me! He was awesome about checking in on my car & making sure I was happy which I also must mention I LOVE MY CAR!!! It is exactly what I wanted & I am so happy with my decision. I know none of this would have been possible without the help of Paul & literally the whole team at Sil Terhar. THANK YOU FOR MY DREAM CAR!!

I was choosing between purchasing another Subaru (I've owned several) and the Volvo that I ended up purchasing. The buying experience, the professionalism, attitude and gratitude from all of the staff at the dealership was amazing. They didn't play games with me or try any of that Zig Zigler salesperson type nonsense. Straight forward and honest about price and information about the car. They were not in a hurry or pressuring me into something I wasn't ready for and had truly exception response times. I interacted with all of their sales staff at some point (I really was probably a higher need customer than most) and all of them were wonderful. A true team dynamic.

Very awesome experience! Will definitely buy from them again

In my opinion Sill TerHar is the easiest, fastest and friendliest place to purchase a vehicle. If you haven't checked them out you should!!

Jeff was friendly and informed. As a first time car buyer, I came in knowing what car I wanted to purchase and that was the extent of it. Jeff was able to explain the process in words that made sense, not "car salesmen" lingo. He was honest, fair, and very respectful. Jeff made my first time car buying experience a success and enjoyable. I would recommend this dealership and specifically Jeff to anyone looking to buy/lease a Ford.

The work performed by Sill-Terhar Motors service department was fine. The overall experience was only OK. I was told that my vehicle's service would probably be completed in one day but there was a possibility that it would need to be kept for a second day. I dropped my car off on Saturday for a 7:30am Monday morning appointment. Monday came and went with no communication from the Service Department. I contacted them on Tuesday afternoon and they were not sure of my vehicle's status. There was a bit of phone tag and they had apparently not even started the work on my vehicle. They told me that I might not be able to pick up the car until Wednesday. Wednesday afternoon I received an email notifying me that the work had been completed. I really liked this email. It was a great way to communicate clearly. The overall failure to communicate status during the service session and possible casual attitude about completing the work in a timely manner while I had no alternate transportation were not impressive. I will probably try out a different Ford dealership the next time I need a repair or factory-authorized service.
2012 Ford Escape Limited, V6, AWD, 52k miles

Sill-TerHar Motors is by far the best auto dealership I have ever dealt with irrespective of manufacturer. I recently needed to deal with a complex warranty issue with Ford. The entire service team that I interacted at Sill-TerHar were very supportive, with excellent communication, openness, honesty and integrity displayed throughout entire process. The manner in which they addressed the situation essentially restored my confidence in Ford as a brand, and ensured that Sill-TerHar remains at the top of my list for my next vehicle purchase and all future service needs for our Ford.

My wife and I could not believe how awesome and painless a car buying experience could be! Bryan, John and the entire staff were fantastic!! In and out in 21/2 hours!! How unreal is that?? These guys are great!! We will be going back for years to come!

The whole crew at Sill-TerHar is great! Special thanks to Angela Boese, Jeff Boese, Chris Kocourek and Gigi Greenlee for making my vehicle buying experience so great. I love my new Ford Explorer Sport!

First review I've posted on Google, but the situation warranted it. STH is by far the best dealer I've experienced. From the sales to the service, everything has been outstanding. In particular, the Jaguar service provided by Brent has been way above and beyond what I've experienced anywhere else. He takes the time to ensure he understands the problem, gets in resolved (quickly) and that you understand exactly what he did. His dedication to excellent customer service makes me glad that I chose STL when I purchased my vehicle. If you are looking for a great vehicle, great sales experience, and AMAZING customer service, go to Sill TerHar (and Brent)!

A great help extremely professional Sean Thomas was right there. Polite and informative. Happy

I have always taken my vehicles to them and have bought numerous vehicles from Sill-Terhar. They do a tremendous job. I was a little disappointed this time however, I was quoted one price for a service which ended up being significantly more than I was quoted. I understand people make mistakes however was looking for them to meet me half way. I will take it back but make sure I get clarification in the future

My Husband and I just filled bankruptcy and needed two new cars and Ty and Bryan are so amazing and worked there butts off to get us in two that day and got it in are price ranges and treated us like family and we had so much fun with talking making jokes I will never go to another car place ever this is my car place for ever and I will tell everyone to come here
AMAZING PEOPLE

We called the dealership to see if they still had the car we wanted to see and spoke with the salesman, John Estrada. When we arrived, he had the car warming up and ready to test drive. We ended up trading in our truck for the new car and had a great experience. John was great to work with and fully recommend going to see him for your next car. We are very happy with our whole experience!

What a great service experience! I worked with Zayne and he pretty much was flawless. I will only take my Lincoln to Sill-Terhar!

Service is good, oil changes are to high. $81.00 to change the oil. I took my Nissan truck to Larry Miller and they charge$44.95 this Navs run on gold

The men always do their very best. It's very nice to have a group men who are very professional in their work, to solve urgent problems quickly, THANK YOU ALL!

Bryan, John and Nick were an absolute joy to work with. By the time I left with my vehicle, I felt like family. Great people, great service. They treated me right.

After 4 visits to the service center, they still refuse nor are capable of fixing my mother's car. After my father's unexpected passing last year, we (my mother and I) purchased a brand new 2017 Ford Escape from Sill-Terhar including the full service plan and warranty (because my dad was the one that used to take care of all the car stuff and I wanted her to have a reliable car). Well, ever since purchase, the rear shock has been knocking. The service center has given my mother grief (like she needs more) that they can't hear the noise so they can't do anything about it. A quick google search tells me: "Internal shock or strut noise is uncommon. The most common cause for clunking noises over bumps is the mounts or attaching part." YET they think my mother loves coming to the service center every time she hears this and they refuse to fix anything (and it's under warranty!). POOR CUSTOMER SERVICE and POOR TECHNICAL SERVICE. They sell lemons and refuse to service them! To add...a Ford van saved my mother's life 25 years ago and we have purchased 6 Fords since then and never another make of vehicle.

Definitely communication breakdown. The repair was made and was exactly what we (the customer) told them was wrong with the car. However, the response below is inaccurate. My mother suggested testing it on a curvy road because it occurred multiple occasions like when she drove to Aspen or Yellowstone NP. We know the crew can't drive to Aspen...proof of the communication breakdown, staff not listening fully. Your response encouraged me to purchase my brand new 2019 Ford Edge from another local dealership this month :-) I'm happy with the service I received elsewhere.

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!! I had them diagnose a leak on my truck. Came back and said I need a new transmission and pump to the tune of almost $10k. Stated fluid was leaking from transmission into bell housing. Then, when I asked why the entire trans needed replacement if it wasn t damaged, they got a second opinion from another tech who said I d be okay replacing just the pump, to the tune of $2500. Then I got a third opinion from a private transmission shop (CNS Transmission in Parker) who found the leak to be a COOLANT LEAK after all!! The coolant was leaking from the front engine connection onto the bell housing making it look to the UNTRAINED EYE that it was on the transmission. Yes, the coolant and trans fluid in these trucks are the same color, but they did absolutely no investigating to figure out what it actually was! $350 and my truck is fixed.

These guys tried to get me to pay $10k for a repair that a) wasn t needed and b) wouldn t have actually solved any actual problems!

Steer clear and run FAR away, FAST!!

ISSUE is Mitch Ross Service manager contacted me about my navigation system promised to get back with me about fixing the problem that was 10/29/2018 5 weeks later after leaving 2 messages no reply and no fixed navigation system. Poor customer service

Love the pick up and delivery! Their A+ service is why I am a Lincoln owner. I will never use the other dealer after how I was treated there. You have a new loyal customer now!

It is fair to say that when we walked in we did so with a little bit of a chip on our shoulder, due to the treatment from another dealership that is not in anyway associated with Ford. We were greeted in a timely and professional manner, treated with respect and as human beings. The process that followed with the assistance of Beau, Jeff and Bobby made this transaction and deal a pleasureable and very satisfying. The amount of time taken to complete the sale was above all the rest. We were not stuck in a dealership all day, which was awesome. Overall, this experience left us with hope there are still honest car salesmen/women and dealerships that have character and integrity.

I found a used 2013 Mazda CX-9 I wanted to trade my 2007 Honda Odyssey for at Sill-Terhar Motors. Chris Hay and the sales manager worked with me to get the best price I could... both for my trade in and for the Mazda. They did not pressure me to buy that day. I was able to talk to my wife about the deal, and 6 days later I returned to Sill-Terhar and purchased the Mazda. Chris is a friendly low pressure salesman. In the future if we need another used car, and Sill-Terhar Motors has it, I will work with Chris again.

I'd definitely like to thank Jeff Callies and Tony Maggio for making my first time buying experience, pleasant. Jeff listened to what I was looking for in a vehicle and definitely made some suggestions then I finally got the Jeep I was looking for! Tony, the finance manager, was on top of everything to ensure all the paperwork I needed was accurate and he also made sure that as I did my part in responding to the necessary agency when it came to my loan approval. Provided everything goes well, I will be doing business with your company in the future! Thanks again!

Done on time. Phili was very professional and helped me well

Wouldn't recommend to anyone. We took half a day off work to travel down to get a vehicle we had spoken with someone about. Total bait and switch BS.

I would rate it 3 1/2 stars. Overall the service was honest and accurate and polite. The only reason that they did not get 4 is that they seemed to be so busy that it took a little longer to hear from them than I feel it would for a 4 or 5 star review.

I Requested the services I needed online, I was contacted by the dealership promptly to get on the schedule. Dropped my car off on the day of the appointment, check-in was speedy even though there was a line of other cars coming in. I received a text message when the service was finished. I highly recommend Sill-Terhar!

I always get good service in the quick oil change area, and had good/fast results recently with my 2016 F-150 in fixing a couple of factory re-call issues.

My grandfather has been goin her for years since 1982 and he was the one who told me to go by my car here. So I did a 2014 C-maxx.

To start the salesmen knew nothing about the hybrid cars at all and both times I test drove it the car, it was dead. He told me it s becuase they can t start every car every day (I understand that, there are a lot of cars) He then told me that he would have the battery s checked and make sure everything is fine. So I believed him. I bought my car June 2017, it is March 2018 and I have spent about 200$ on Lyfts to get to work becuase my cars battary was dead and I have had to call a few tow trucks as well to get my battary to be jumped or taking in to a shop.

I was also in contact with a sales manager in November/December 2017 and I told him how I was frustrated with the problem of my battary and I was promised to be called back with information on what to do and can be done about my battary (I was never called back) I call him several times and left messages but nothing was done to help me. He also said to me look I m the one person that can help you and with you being that frustrated makes me not want to help you I do not think that was very professional at all! I m a customer!

I took my car in to the service center and I told them about all my problems with my battary and it s a new car (to me) and it hasn t been a year yet and to have me pay 400$ for a new battary already seems like a joke to me. I ve only had this car for 9 months.... I went in today to pick up my car and I tired to talk to the guy who was helping me and still got no where. He then told me my car was washed and cleaned up for me. It wasn t, it still had all the dirt on it from when I dropped my car off and I also went in with a full tank of gas and it was almost to the half way mark. Needless to say I was not treated right and walked on, on this matter.

My sister and my mom just bought new Ford F-150 s and my grandparents, my dad and my brother in law all have fords. I m not pleased at all with the service and help I have had and will NOT be back to by a Ford. I went back to a Ford after driving a Ford Minnie van for 9 years I went to a Nissan and that died on me and I missed my ford so I went back and now it was a mistake.

I was treated wrong, talked down too, ignored, and was not helped at all. I did not find the service was helpful.

I went in to get ballpark numbers on trading in a 2012 mustang for a 2015 and was treated well, have my numbers, and believe they are reasonable. Took less than a half hour and I have useful information to make a decision.

They provided great support and service for our car!

Brought my 2015 Taurus (sho) in to have oil change done thru their quick lane. I'm at 36k so while I'm waiting for it to get finished I get a call from the quick lane writer saying my cabin air filter and engine filter both need to be replaced. I tell him hey look at the history on my car you just did them both 5k ago (last oil change) the recommended mileage on the cabin air filter is every 40k so why would I need another one after only putting 6k on the last one they just did. Mitch and Greg I hope you read this and address it.

UPDATE:
Just had a phone conversation with Mitch who is the service manager. This was a misunderstanding on my part the quick lane writer was just suggesting it be replaced because it looked dirty to him and he would have done the same with his car. I appreciate him looking out for my cars health. Mitch thank you for following up on this matter.

Came here to look at Super Duty trucks. Had to get a few things organized before I could pull the trigger on one. After a couple months, I decided I'd try to find a truck they had in their inventory, and try to make a deal. It started there, and I figured we could end it there. Tried for days, but these guys aren't at all interested in selling trucks. They just want to tout how they've given back to the community, how Jack will stand behind every sale, inventory is low in the city, hail damaged trucks everywhere, Ford factory fire, steel tariffs coming, and excuse after excuse after excuse why they wouldn't make a deal.

One phone call to Longmont Ford, one visit to Longmont Ford, and I drove home with a 2018 F350 Platinum for about the same price as what Sill-Terhar wouldn't sell me the lesser Lariat with options I didn't want, and the color I settled on. I gave them every opportunity to make a deal, and they refused. I came to them to buy a truck that had been sitting for a month, and they just weren't interested. Longmont Ford was HAPPY to have my business, THEIR DEALER FEE WAS $100 LESS, and they included 10 oil changes (that's like $1,500 worth on a diesel)! Honestly, it's really sad that the salesman at Sill-Terhar spent so much time with me, and his bosses screwed the sale. If I buy another Ford in the future, I won't waste my time going to Sill-Terhar even though I can see their building from my office window. I'll drive up to Longmont because it's clear they want to do business.

Response to owner: I've heard that story from most dealerships. If it had been a bad month and I had come in on the 31st of the month, I believe you would have sold that truck to me for even less than the price I was trying to negotiate. You and I both know that there's much more to the price of a truck than invoice minus holdback. Losing a couple grand on a few sales in order to make sales numbers is a regular occurrence, and I've been at the receiving end of those end-of-month sales plenty of times. It's just that it wasn't July 31st yet. In the end, your story as to why you couldn't sell the truck for less isn't any of the reasons I was given when I was trying to make a deal, rather the same excuse most dealers make. While I will certainly come by Sill-Terhar for warranty service, I won't waste the time of your salesmen when I know you won't sell the vehicle. I still feel very badly that so much of your salesman's time was wasted for Longmont Ford to get the sale. Dealerships typically work to earn a customer's business, but Sill-Terhar is the first dealership where I've experienced the opposite. I make a lot of really stupid impulse vehicle purchases.

I have bought several cars and this was by far the BEST car buying experience that I have ever had. I spoke with Jeff Callies on the phone with what I was looking for and he gave all the information and what they had. We drove (360 miles) 3 days later, purchased the original car and an additional one. I will NEVER shop around at dealerships again!!!

I have worked with Sill-Terhar since I bought my car in 2008. The quality at Quick Lane has precipitously dropped off in the past year. I've tried to be patient with them, but I've had 3 issues in a row now.

In February of this year I brought my Mazda in for an oil change and inspection. The crew either tweaked something electrical, or didn't bother to check the headlights. Both went out at once. I discovered that driving after dark, and they acknowledged the issue and replaced both bulbs.

Last week I brought the Mazda in again. The engine light is on, I am aware of the issue. They didn't mention it or catch it. Everything with the car is listed as "fine".

I then brought in my wife's car for an oil change. There is a headlight out. Again, something I'm aware of. The inspection report came back with the lights listed as "green", just fine. I called them out on this. The gentelman running the counter went and spoke to the tech. The story is that they tech was too quick with the check-mark.

I don't believe this. This is 3 issues in a row now. The staff is not delivering on what they say they are. I'll be finding a new place to get the cars maintained going forward.

I have bought 3 cars from Bryan and Ty so far and I could not be happier. I love my Escape! They are a perfect team. I love how quickly and professionally each deal has been done. These two and everyone else are top notch! I might be back sooner than later. I have learned silver is not my favorite color for a car. I might need a different color Escape!

Took my Ford in for service several times. Each time Martin took care of me and and showed impeccable customer service. He is always so knowledgeable and takes extra time to explain all the services done on my vehicle. I have never had a bad experience. Thanks Martin and Sill-Terhar for such professionalism and exemplary customer service! You set the bar high.

Great service, but always a very long wait. They need to add another service bay.

Had (what I thought) was an oil leak on my 2018 Raptor (purchased at another dealership). Called Sill-TerHar and they managed to fit me in later that day and confirmed to me there was no leak. Fantastic service, I have 3 free oil changes at the dealership I purchased the truck from and I will not be taking it there, I'll happily pay for my oil changes at Sill-Terhar instead. Thanks guys!

I can't say enough negative things about the mazda store.

Check-engine light came on while I was on a road trip, so I arrived first thing on a busy Monday morning to the Ford Service Center. They were willing to fit me in, and diagnose and repair the problem, and had me back in the road within a couple of hours.

I purchased a car from this dealership in November of 2017 with the understanding they would address a mechanical issue before it was shipped to me. I received the car without the issue being fixed. After letting the salesman know the issue he told me I could either bring the car back for their service department to look at (I live 4 hours away from the dealership) or I could take it for an estimate to my local repair shop. I did just that (a certified Lincoln dealership) and emailed the salesman the estimate (almost $1,000.00). I had the car fixed a couple of days later and guess what.....the dealership is refusing to reimburse me for the repair as they are blaming the shipping company. Quite odd since I noted the issue on the test drive. This is completely unacceptable as I have the document the salesman gave me indicating they would repair it. Needless to say social media is huge right now and with online car purchases, you do not need this type of service from what was a highly rated dealership.

Update as of 2/21/18

This has still not been resolved after 3 emails to the Salesman and over 3 additional weeks of waiting. I can only imagine other Customers issues with this dealership and how many unresolved complaints. Does the dealership just think people disappear and forget about it?

I had a wonderful experience at STH Ford/Lincoln. I found the staff to be courteous, professional, and most importantly, knowledgeable. At first I was a little wary as I've had many very unpleasant experiences with getting vehicles serviced, both with independent mechanics and other dealerships. All too often the people you reach on the phone don't know their way around cars and you find the actual mechanics aren't up to snuff either. This is absolutely not the case at STH. Del Williams was my service advisor, and I found him to be just wonderful. He was easy to get a hold of, and he kept in constant contact as various services progressed. He knows the cars very well; he had no trouble answering technical questions.

I am very happy with the outcome, and you'll can bet I'll be back. It's such a relief to have found a company and servicemen/women you can trust.

Thanks!

Mazda dealer was great- 5 star across sales and service. The Ford dealer sales team was more average. I'm a return customer and will visit again.

This is a review of the service department. The people there are really nice - Del has always been friendly and helpful - but I really feel like they let me down. I brought my Ford Focus in to have the airbag fixed (my third time bringing it in). It ended up being a rework issue, because the work the previous time had been faulty and they needed to fix the same thing again, so they didn't charge me. An inconvenience, but no big deal.

Except that when I picked my car up, the vast majority of the dashboard lights had gone out. I discovered this on a Friday, so first thing Monday morning I brought it back, because it was obviously a result of the work they'd been doing in and around my dashboard. They told me to drop it off, no problem, and then later called to tell me that it would cost $200 to fix because the bulbs were burned out and they needed replacing. There was clearly some kind of power surge when they were working on the airbag that caused the issue, because really - there is no possible way that 5 unconnected bulbs randomly burned out all at the same time, immediately after they had been working near my dash. But they told me that it was a coincidence. When I insisted that it couldn't be, they essentially implied that the lights had been burned out before I ever brought it in. They weren't.

This is not the first time I've had to bring my car back to Sill Terhar to get something fixed after my car had been serviced, but it is the first time I was charged for it. This is clearly not a coincidence - the bulbs are not linked and there is no way they just happened to burn out at the same time, right after my car was serviced at Sill Terhar. The fact that I was made to feel like I was lying about the timing on the lights made things even worse; I have been taking my car to their service department since I bought it 3 years ago.

I was told that a manager would call me yesterday to follow up, to see what they could do, and no one even bothered to give me a call and tell me no. Honestly, I don't want to rag on the people there, because they are all so nice, but I feel very taken advantage of and upset that I had to spend $200 to fix a problem that they caused. Even just the courtesy of a call back, which was promised, would have gone far. I expected better of Sill Terhar, and I probably won't go back.

**Updated July 9: The day I posted the review on Google (and a few other places), Sill Terhar called me and offered to reimburse me for the cost of labor, making the repair to my dashboard lights MUCH more affordable. They still did not admit fault, but they did offer to make the situation right.

Where do I start??? From beginning to the end of the transaction I had an amazing experience thanks to Mr. Bryan Reese and his team. He found the very best vehicle for me in less then 20 minutes on their 48 acre lot. You want it? Sil-Terhar has it and Bryan Reese will ensure, utilizing his skilled/seasoned experience that not only will he find the auto you need or dream of, but he will also get it financed in a nano second as he knows just about all the lending institutions in the country, knows their finance underwriters as well as their first name(s) and knows how they (each one) underwrites as well as what their respective requirements are as such.........he wastes no ones time and gets it done so fast my head is still spinning. Sil-Terhar Motors and Mr. Bryan Reese, are a professional, caring, quality dealership(s) and individuals. In terms of the overall company, in and of it self, when you hire quality staff it reflects who and what you are as am organization. Bravo Sil-Terhar and thank you, thank you, thank you Mr. Bryan Reese, your amazing.

Jeff Callies was extremely helpful and knew his cars. He spent way more time than I expected making sure I understood the car's systems and operation. He took time during his day off to deliver the car to me. His excellence in customer service included getting me an excellent price, making sure the car was fully operational, and showing me the ins and outs of an extremely deep software system installed in this specific car. Jeff is customer service gem I would not hesitate to recommend to other car buyers.

Steer clear of the service department. I brought my vehicle in to have the wireless keypad code pulled (I got the vehicle used from a different Ford dealer).

They had the vehicle all day and were never able to get the code, and they still charged me $30. They explained that it was a third party wireless keypad and that the code could only be pulled for Ford genuine keypads. When I got home I removed the keypad so I could replace it with a new one from Amazon. Turns out it is a Ford part (es7j-19g544-aa), I suppose they needed some type of excuse for not being able to complete the work...

At least they still got paid.

Very disappointed in the service here. Was forced to use them to replace our ignition and the car was dropped off on Friday night after they closed. Got a call Saturday morning from them that they were taking a look at it and they would call me back around noon. Never called back until I checked in around 2. At this point they told me they probably wouldn't have it done today, but would have it done Monday (Closed on Sunday).

Fast forward to Monday, and I hear nothing from them until I call around 3 and am told that they still don't have the part in, so they are hoping to have it done the next day when it gets in.

Tuesdays comes around and they tell me they have the part, but it is taking longer than expected, but he guarantees they will have it done by 3 PM on Wednesday (Christmas Eve, so they close early). Incredibly frustrated, but I am out of town at this time, so there is not much I can do.

Ultimately, they do not get the car done by 3 PM Wednesday, and we are unable to pick up the car until Friday, the 26th. How it took 5 working days (7 full days) to get a part and do the repair is beyond me. Repair was done correctly and seems to be working well, but customer service and timeliness is extremely lacking. I will continue to avoid this place at all costs.

This was the best car buying experience I ve ever had! Ty, Brain, John, and Dylan are amazing! I felt comfortable and the process was so quick! I felt like a person and not a sale! There are no words to express how much I appreciate the team! If you need a car this is the place to go!!!!

I bought my first brand new car over the weekend and had an amazing experience at Sill-Terhar Ford. I worked with Ryland and TJ. They were both great and made the entire process seamless!! Alisha in finance was awesome to work with as well! Thank you for everything!!! :-)

* Extremely Prompt & Friendly Service.
* Very Knowledgeable Mechanics.
* If you must wait at all, they Always
offer a beverage of your choice & the
waiting areas are very comfortable.
* They remain polite & understanding
even if I am not so polite.
* I wouldn't go anywhere else. ;-)

My experience with your service department was beyond excellent. Nick K. was the service advisor who assisted me. He called and texted me as the work on my car (a "tricky" problem to solve) continued to update me. I so appreciated his clear explanation re the progress. I have already recommended Sill-TerHar to friends and family. It was a great experience.

I have been waiting over 48 hours for detailed pricing on a F-150.

Monday I spoke with salesman "TJ" at the dealership who said he was unable to print prices for me because his sales manager "just shut down his computer" although he'd email me in about 15-20 minutes.

Tuesday morning I texted...no response. Afternoon texted follow up and he was "busy cleaning the lot".

Save your time and reach out to another Ford dealer that's more receptive to the customer. There is certainly plenty to pick from!

I took my 10 year old Ford Fusion in because I wanted to have it checked out. It seemed to have a lag in the accelerator from a stand still. They kept it two days and drove it a lot but didn't experience the lag. When I picked it up they had done a10 point inspection and topped off fluids. They didn't charge me anything. They were very nice and I feel confident that there is no problem.

Adam - as always is terrific. This particular visit took longer than normal, but Adam was very apologetic and accommodating. That is appreciated. You guys are doing something right when it comes to teaching your folks true customer service.

I took my car in for a Ford factory recall on door latches. The service team damaged my window tint and the seals along the windows causing air to leak into the car.

Impeccable service and great selection. We bought used from this company and glad we did. When an engine problem arose shortly after taking possession, ST took care of it and stood behind their car that we purchased-without hesitation. Special thanks to GiGi, Nicki and Zayne!

Ryan McGhee was very helpful and friendly. Was not pushy at all. Will definitely do business here again.

Great service and selection. Bryan and Ty treated us great after a bankruptcy and got us into a couple vehicles. Will buy our next vehicles from them also. Highly recommend checking them out.

Martin R in service was phenomenal. Awesome customer service. Five stars. He deserves a raise.

John Estrada,

We're loving the hybrid MXZ we leased the other day . Thanks again for your help through the process - never thought we'd end up with a sedan (since we were determined to find an SUV) but you found a way to help us understand the upside and great pricing options of the MKZ that we couldn't imagine at the time. We appreciate your style of salesmanship, as it is respectful and laid-back (much like our previous purchase at Sil-Terhar a few years back). Keep up the good work, and please keep our contact info - I might have the itch for one of those F-150s down the road

Best wishes -hope you sell the whole lot.

RW & RW

Was planning on leasing a new 2017 XE. Salesman never returned my emails so I got a 2017 IS350 F Sport instead from Stevinson. Oh well. Pretty friendly staff when I was actually in the dealer, however.