Sill-TerHar Motors Review

What an experience this was - almost as exhilarating as the test drive. My hats off to Sill-TerHar for the attentive, cooperative team effort to get me into the perfect vehicle. For my first new vehicle in almost 15 years, it was a big decision and I never felt rushed or insignificant.
An especially big thank you to Paulo and Koko for helping me get into my new 2017 Jaguar F-Pace S. Two extremely professional individuals with patience and humor - even after a long afternoon of test drives and deal making. I truly can recommend Sill-TerHar for those individuals who feel they are being ignored by other dealerships. Excellent staff, great selection and relaxed, comfortable environment. It was well worth the drive from Littleton.

The service department at Sill Terhar went above and beyond to help me secure an engine replacement via my 3rd party warranty company. Mitch Ross, the service manager I worked with knocked it out of the park on making sure that I got the most out of my 3rd party warranty company. The boys who dropped the engine in did a perfect job and I am now a loyal customer of Sill Terhar! I am truly grateful for their hard work and service.

This place it s amazing, I buy my truck here, the people are amazing. I recommend people to go to this place!Thanks Sill- Terhar Motors...

My truck was at another repair shop when it was stolen. When the truck was recovered there was obvious exhaust and boost leaks. I told the insurance company to tow it to sil terhar Ford because I knew a dealer would undoublty find everything wrong because I had 1 shot to get it covered under a claim. Told them it had bad exhasut leak in cab and lack of power. I was told the truck was fine and no mention of any leaks. I even asked...no leaks your sure? Being Ford I took their word for it and swallowed my doubts.

Couple months go by and exhaust smell got worse and performance degraded so bad I finally took to another shop. Sure enough lots of leaks from from the original work that could have covered under the claim had it been found by the dealer. Next time someone brings in a car under a claim and says....it was stolen please address these concerns because I dont want issues later, please go over it with a fine tooth comb. Because 3 months and 2800 dollars later I'm fixing the things I knew where wrong and your techs failed to detect, which my mechanic now are saying was painfully obvious.

Just excellent in every way. Our sales executive Steven Powers was amazing, as was the team he was working with to get me exactly the fabulous car I wanted. I will never go anywhere else to buy a car. A+++

Undoubtedly the worst experience I have ever had with a car dealership. They increased the price twice on a vehicle we were inquiring about. Then after they emailed an acceptable price in order to get us to visit the dealership they wouldn t honor it.
The salesman, Martin, didn t even have the decency to come and talk to us. He sent a new salesman to tell us they couldn t honor the price he gave us due to hail. Not our problem!!! Would avoid this dealership at all costs.

They don't even know what they are doing! Poor customer service, communication is terrible. Waste of time...

These guys are fantastic! Mitch is quite the asset!

I cannot speak highly enough about the great service quality I experienced at Sill-TerHar Motors. I recently took in my 2018 F-150 for some warranty work, and I was blown away by the service department. They made the repairs to my truck very quickly and the communication from Martin Richardson was amazing. They have been excellent to work with and I'm for sure never going anywhere else. My only regret is that I didn't buy my Ford from them in the first place. 5 Stars!

One of the best car buying experiences I have ever had. I bought a 2013 F-350 King Ranch, and I love it. Great buying experience. Highly recommend Brent Hight to help you out.
I even took my vehicle in for it's service and was totally impressed. While it was being completely serviced, they updated th computer system also.
Would highly recommend this dealership.

I have purchased several vehicles - both new and pre-owned - from this dealer and I have been pleased every time. The sales people are friendly and professional.
Additionally, Molly and Zayne in the service department are super to deal with! I would not go anywhere else!

Tj was so amazing. I would recommend him every time! He was able to get me the car I wanted with the price range of monthly payments I needed, not only that but it was a fast easy process!

I just recently bought a used vehicle from them. It was the best deal I had found for the specific vehicle I had been looking for. The car was beautiful inside and out (near perfect condition), and everyone there made the process very easy for me. There were a couple minor issues I noticed after going on a test drive. They agreed to fix those, and have since done that without question in a very timely manner. I worked with Taylor and Gigi and they have been great at meeting my needs and answering all of my questions. I would definitely recommend them!

The shopping experience here has been the absolute worst. When it s clear that their vehicle is way, way overpriced they are unwilling to engage in negotiation with their customer. Everything that came out of their mouth has been a lie from beginning to end. Come on guys, you can do better. There are so many resources available to the consumer these days, you just can t BS them. I called out at least one lie and i was told that their offer was aggressive . You ve lost a customer permanently.

To anyone considering this place to buy your vehicle: look elsewhere. You ll save yourself about $10,000.

Best service ever !! They stand by their work will always go to this dealership for service

Great customer service - very thoughtful and accommodating. I used their Quick-lane center - it was GREAT

I have recently purchased a 2009 Jeep Wrangler and Sill Terhar has done a fantastic job in making my car buying experience the best. Hats off to Adam, Tommy, Kelly and Fred for taking care of everything that I needed and making this car buying seamless. I could not have found better people to work with and would highly recommend them to others. Sincerely, Julie

TJ went out of his way to help myself and my grandfather purchase a truck. He was extremely professional and was transparent about the process. His trust in his team and vehicles makes the difference. Thanks TJ!

Scheduled a month in advance what I thought was an appointment to get my truck worked on and took the first available date provided to me by the person scheduling the appointments.

Come to find they don t do appointments only check-in times so even though the scheduler said my appointment date was the first available for what I needed done it didn t matter. My truck sat in their lot for over 5 hours without being touched only to be contacted that based off of where my truck was at in the que they would have to keep it at least another day.

When I asked about why have an appointment why no one even looked at my truck for so long I was told because they are really busy with so many people moving to this part of town and compared my truck having to wait like having to wait for a dr appointment.

When I said yeah but you don t wait at a dr for 5+ hours to get told to come back tomorrow and still accept it he told me to have a nice day.

Overall the manager and the service tech showed no empathy or understanding as to how much trouble it causes people / their customers to have to go several days without a vehicle when it s not planned for.

I will not be going back there while that current manager is there and running things.

I had my Navigator serviced At Sill-ThrHar as I always do, and I am always pleased with the results of my visit. The waiting room , I think has to be one of the best (very comfortable). Staff is professional and friendly. Five Stars.

Sill-Terhar did extensive hail repair on my truck.
The office staff was eager to please but initially the work done in the shop was less than quality.
While the end result was satisfactory, it was frustrating to have to take it back due to incomplete or poorly done work the first time they had the truck.

This was my first visit to Sill -TerHar Motors service. I received prompt courteous service. They answered additional questions that i had and did not try to oversell me on things that i didn't need. Additionally they made every effort to fit me into their busy schedule. Overall would recommend.

Jeff, Martin and Robert were the best to deal with.

I found this dealer through a web search. Mark promptly reached out to me and was very informative about the Lincoln and Fords I was looking into purchasing. In the end, Mark was one of the most prompt and straight forward car guys I have worked with.

Simple transaction and easy company to deal with.

Great experience working with TJ, Ryland, and Bobby! I had a very specific truck I was looking for, and the team went above and beyond to make sure they found it and help me stay within my budget.

Won t be going anywhere else for trucks when the time comes again.

Car buying experience was awesome bought a brand new 2018 Ford Escape SEL. But service in the quick lane getting my first oil change and tire rotate was a night mare. I went in to get the car after service was compete and before I went in to get my keys I saw the car out side so I went and checked it over because I have an eye to detail there was windshield wiper fluid dripped down the front of my car and I checked over the rims and they scratched one rim and scratched two lug nuts I went in and told them after saying he d talk to the GM Mitch and he was very sorry and understanding the first time they never contacted me I kept contact off and on for about a month the GM Mitch never did contact me finally got contacted and they said we will have a wheel guy fix and paint the rim. REALLY ON A BRAND NEW CAR I demanded in a civil way the rim be replaced and they argued saying that s not how they do things as a business. So I bring my brand new car in with no damage at all and you return it to me like this! and finally they said we ll do $100 credit to the service department for your trouble and that s all they done for me horrible customer service and the GM is very put out and rude.

My favorite dealership. Everyone is always great and knowledgeable.

I've been using Sill-TerHar services for over 15 years, since purchasing my Ford Expedition there in 2005. Mitch Ross always makes sure I get great service at a fair price and he is the reason I keep coming back every year. The Expedition is now my teenage sons's first car because I trust the work and maintenance that Sill-Terhar has put into it all these years.

Great buying experience! This was my first vehicle purchase and the salesman and sales manager were very open and honest with me without approaching me with the typical intimidating car salesmen attitude. However, 2 weeks after buying the car, several warning lights came on in my car. Turns out they put the wrong oil in my car so that was an extra trip and cost to a mechanic which could have been avoided - especially with a brand new car.

Service is very friendly and the work was done very quickly. I've been to two other Ford dealerships in Denver and Sill-Terhar tops them both...

I purchased a Super Duty Truck from Logan Berry and could not be happier with my experience. His attention to detail, concern that I know how to operate all the buttons and dials on my truck was more than I have ever experienced from a salesman. I also was very impressed and confident in my experience with Robert VonTempsky in Finance. He guided my to purchase an extended warranty and I can say I couldn't be happier. Like Logan, he fully went over all the paperwork and explained anything I was unclear on and without being condescending. I wasn't embarrassed to ask questions from either of these gentlemen. I highly recommend Sill-Terhar Motors. It has a family feel to it and great selection of vehicles to choose from .

I was having an issue with my 2011 FV150 Raptor transmission. I took it to Sill-TerHar to get serviced. I worked with Nick. Nick's customer service was among the best I have ever had. He communicated every detail along the way, so that I was not wondering what is going on, or how long things were going to take. When the repairs were finished, he even stayed a bit late, so that I could pick it up that evening. I had a great experience with Nick and Sill-Terhar, they have EARNED a customer!!!

Easily one of the best dealership experiences that I have encountered. I will most definitely be back; you earned my loyalty. I came prepared to deal with a run-of-the-mill salesman, but when dealing Ty Steerman, no need. He took care of my wife and I and made the process seamless. Triple thumbs up!

Couldn't really tell you how good the service is. When I called they said they could put me through to a service adviser's voicemail. 2 full voicemail boxes. If that's any indication of the service that those advisers give, not going to bother.

Fast service by techs, Jack dropped the ball on wheel balancing, forgot to do the work. Had to wait to receive that service.

Scott Peterson was great as our salesman. He was professional, and took care of us. This is our second vehicle from Sill Terhar Ford. As long as Scott is there, we ll be back for our next one. Great job.

Called to get an oil change. Thought I was setting an appointment. Not, but thats ok, I can wait a little. Asked for a price up front for an oil change. Was told $126.00, a little high (as I have had it changed in several cities in several states.) (Range being $95.00 to $121.00) Went to pay and its $158.00....what's the difference? Never got a straight answer other than washer fluid, which I never asked for. Come on, its $3.00 at the store for the rainx type.
Never, never trust this dealership!

They helped me in a hard time to get me into a good and reliable car quick. I wasnt pressured into anything or pushed anyway i wasnt wanting. They worked with me and now i am in a car i absolutely love. Im glad u went to them and ive told all my family and friends about what a great experience i had working with Sill-Terhar Ford on getting my New 2017 Ford Focus.

Excellent is the best way to describe my 2013 F150 King Ranch 4x4. We have driven it hard for a long way and it keeps coming back for more. The interior is very comfortable and the heated seats are the BEST on cold days.
EcoBost engine performance is amazing, more than enough power to go anywhere anytime.
Bottom line, Great truck .

Although, I did not leave Sill-Terhar Motors with the car I wanted, I still had an amazing experience with Bryan Reese and Ty Steerman. I was looking at a 2016 Black Mustang that I've always wanted , but unfortunately the monthly payments were a little above what i was looking to do. When i started to look at other vehicles, Ty said something that got me thinking "we want you to drive something you want" . Currently im driving a car with that has a busted door and trash bag for a window and i did not want to end up in the same situation and drive a car i don't want. So,I said to myself that I shouldn't settle. The Ford Mustang is the car i want and I can't thank these gentlemen enough to help me realize that i shouldn't settle. Bryan and Ty were very professional and they explained everything to me in great detail. The customer service was excellent! They weren't pushy at all, like I've experienced at other dealership. Even with it being the Memorial Day weekend and the dealership was very busy, they found a way to answer my questions and give me the attention i needed. Again, i cant thank you enough for the experience. I very much look forward in working with Bryan and Ty when the time is right for my future Mustang!

An independent mechanic noticed my oil pan was leaking. I'm still under warranty so made an appointment here to have the oil pan gasket replaced, as well as get a 30k mile service. I was told the oil pan would take 2 days. I dropped the car off at 8am, they close at 6pm, so they should be able to get it done in one day, especially with the advance notice of the appointment. It is not a 10 hr job. They said they would call around noon to let me know if they could finish it the same day. They did not call, so I called them at 430pm. I was told that I need to make another appointment to have the oil pan replaced - they hadn't even started the job. They also did not do the 30k mile service. Basically I went through the hassle of leaving my car with them for the day, getting a ride to the shop, etc, and they did zero work on it. Very frustrating!!

While dropping off the car, I also asked about tires and was quoted prices ~25% above other retailers. I also asked the parts dept about ordering a couple small plastic trim parts. I was quoted $39 for one piece, a 1x1 inch piece of plastic. I found the piece for $3.28 online. I was told the second piece I needed could not be sold individually, that I needed to buy a much larger assembly to get the part, which was $250. I found that part online for $11. It had it's own part number and I was able to order separately from the rest of the assembly.

Very disappointed with my experience here.

Friendly and professional customer service. Our salesperson Scott and Finance Manager Chris answered all of our questions. It was a great experience overall from start to finish. This is the second car I have purchased here. And, I highly recommend this dealership to anyone.

In July I went in to lease a truck. Jerry paid attention and LISTENED to me. We had just came from another dealer that kept passing us from salesman to salesman without even getting us a truck to test drive. After an hour with Jerry, we made a deal I felt good about. Last month I went in to have it serviced. Adam provided me with EXCELLENT customer service. Instead of half listening to what I needed, he asked me to give him a minute to finish what he was doing and then gave me his FULL attention. He didn't allow any disruptions until we were finished.

For 2 months I have tried to get a transmission problem resolved on a 2015 F-150 with 108,000 miles. STH said they were working on the problem with Ford, but strung me along for 2 months and literally only returned 1 phone call in all that time. Their communication is terrible. I finally gave up and took my F-150 (that they sold me) to another repair service, I am so frustrated that I may never buy a Ford product again. And I've owned 3 in the last 15 years. I wish I could give them zero stars. Sill-Terhar, you just lost a life long customer.

Fantastic experience. Having been a customer of the service center for years I always enjoyed the top-notch experience. It was great to see the same level of professionalism and care from the sales and finance team. Working with TJ Lovato and Chris Kocourek was great. They helped me find the right truck and addressed each of my concerns making the entire process easy. As a life-long Ford owner I look forward to future purchases and thank you for exceeding my expectations.

Bought a 2016 F 150. Very pleased with the total experience. From test drive to financing. We were treated like customers should be treated, welcome and our business was appreciated. They even took care of a service contract on our other vehicle that was not purchased from them!
Thanks Sill-TerHar
Very Happy Customer!

Excellent place to take a vehicle. Del is outstanding with his interaction with the public. Thank U for what U do.

Mike

Sill-Terhar does a great job servicing my F-250. I tell all my friends the level of service received.

The individuals at Sill-Terhar are very friendly and the service manager I worked with was very knowledgeable. He did a very good job at doing all the leg work to get all the manufacturer warranty and the extended warranty coverage sorted out so I didnt have to do anything on that front. So two thumbs up for that!

The reason for 2 stars is the processes set up for the service experience are non existent. I called to set an appointment so that I could secure a time to have a mechanic look at the truck and tell me what was wrong so I could then decide whether I stay while they fix the truck (if it was a quick fix) or leave it with them. So I scheduled a time about 9 days out so this could happen.

Upon arrival to my "scheduled" appointment I was told that they didnt know when someone could even look at the truck it was first come first serve. SO, WHY do they set appointments if they dont really have them??? I would have been better off driving the truck over immediately and just putting it in the long line to be looked at. 2 days later they looked at the truck, by the 7th day the repair work was done for a simple water pump replacement.

Sill Terhar offers shuttle service back to your home if you need to leave your vehicle which is a nice touch...but I live 4 miles away from Sill Terhar - I get in the shuttle and an hour later I get dropped off at home as they needed to drop off others before me. Had I known I would have called Uber. It completely blew up my work day.

The service department including the shuttle service is overwhelmed to the point that its just a very long long line you get in to get your vehicle needs addressed.

We bought a brand new vehicle from Brent Hight, at Sil TerHar Ford, with an overall one of the best salesman we've ever had. Brent Hight was key in the reason we bought our 2014 Ford Escape/Titanium. He was equally very knowledgeable, accommodating, and patient. Brent gave us a significant amount of time to ask questions, and work with us in understanding all the financial values that Ford has to offer. We had an excellent experience with Brent's customer service, as he took more time with us to show us all the bells & whistles, even pulling the car inside when it was raining outside. Our overall experience was a satisfaction that we knew we got the right car for the right price, from the right place!! We are continually surprised, excited to drive our car, and happy we got a great price, and the best salesman. Thank You!

I just purchased a new Ford Ranger and can not say enough about Silter har Ford. From the second I walked in I was greeted respectfully from the lady at the front desk and was not overwhelmed by any salespeople. If you want a no hassles dealership go here. I dealt with TJ and Greg and don t have a single bad thing to say about them, extremely respectful and caring. I will never purchase another vehicle from anywhere else.

Brian, Ty, and Robert helped me get my new car and I couldn't have asked for a better car buying experience. They really do a great job!

I took my car to the quick lane for an oil change arriving around 8:30 in the morning. They told me it would be about an hour to an a hour and a half. At 11:00 I was growing concerned, I went to the desk and asked about my car. They could not find it. Turned out it was sitting in the wash bay where it had been for several hours. I was very upset, so the gentleman at the desk gave me a small token of a discount and I left. I an still upset, how do they lose track of a customers car?

Am not sure I will bring my car back for a service.

I had a Mustang that was having electrical problems. The dealership had my car for a week and couldn't figure out what was wrong but wouldn't release my Mustang till I paid them $300. Great place to go if you want to be taken advantage of.

Sill Terhar fixed my car where another shop couldn't. The cost was reasonable and my car works again.

I had 2 experiences. First was with service for thirst oil change. A reminder call the day before, friendly greeting on th day of service, updates on progress, and helpful information after completion of service made this a smooth and comfortable visit.

Second was with Body Shop. A simple and professional process from beginning to end. Since I was at home under the governmental "Stay at Home" Order, people from the Body Shop came to pick up my car. Several phone updates kept me aware of what progress was being made. Then, once again, people brought my car back jn beautiful shape. I appreciated the simplicity of the process and personal attention during the service time.
Gold stars to everyone.
Phil Barrett

I took my vehicle in for a recall service repair. When I made the appointment, I told Sean in the service department that I would be on a time crunch to have the service done. The day of the appointment, he got my vehicle in immediately, and the service was completed in a very reasonable time. Thank you, Sean and Sill-Terhar Ford.

I had the best experience at Sill Terhar motors! The entire staff was AMAZING. I worked with Keith Winkler individually. He was able to answer every question I had and was extremely patient through the whole process. This is by far my best car buying experience and I would highly recommend the dealership to anyone. Make sure you work with Keith, he's great (and not too bad on the eyes)!

There Fast lane service is one of the better systems

I never take the time to write reviews, but my experience with STH (Sill-Terhar Motors) and particularly with Scott Peterson at the Ford store was so refreshing that I feel compelled to let it be known. Like most people, I dislike the car shopping experience and don't trust car salespeople. Scott and his team are the absolute exceptions to this rule. His process is efficient, professional and most of all fair. I had done my research and there was no BS. I was able to select the vehicle I wanted at the payment I expected. I didn't need it, but Scott even offered to deliver it to me. STH is first class all the way.

Services I was sold on when purchasing my car, changed dramatically afterwards into "well....not exactly". The staff 'forgot' about scheduled pickup appointments on more than one occasion and getting ahold of anyone can be a huge struggle. This is all within 6 months of purchase. Disappointing!

I bought my 4th vehicle from Jeff Callies yesterday and I had an awesome experience. All that needs to be done is call Jeff let him know what your looking for, what price range you want to stay in, and he does all the rest. Working with this team is fast and painless. I won't buy another vehicle anywhere else!!

I have gone to Sil TerHar since I bought a used 2014 Ford Escape earlier this year. They have always gone above and beyond for me and never try to sell me things that I don't need or didn't go in for. I highly recommend them, both the quick lane and service appointments have been phenomenal. Thanks guys!!

Having purchased two vehicles from Sill-Terhar we were pleased with the sales staff. In the last few years, the service departments have gone downhill, in my opinion. On our F-150, the driver-side door light switch wore out, leaving the cabin lights on, the reason for the appointment. As I sat in the early drop-off area, the truck refused to start and a lot attendant and I pushed it into the drop-off area. I mentioned it to the advisor that this had happened a couple of times before so please check it out. The next day, I was asked to leave the truck an extra day as the Ford truck repair staff was out that day. The next day at 4 pm, the advisor said they could not find anything wrong with the fuel pump pressure and gas quality was good. They asked to keep the truck over the weekend for more testing. I refused as I needed the vehicle but was still charged a service charge for finding nothing! Three days without a solution. A while later, the truck stalled on I-80 between Rawlins and Laramie, same problem. I've done some googling and there are some instances of balky fuel pumps in F-150s. There also have been other issues with the Ford in the past.
Today, I was dropping off the Volvo a day early for scheduled maintenance. As I was at the service desk, a phone call from Sill-Terhar came in asking to reschedule the appointment for next week. Here I made the effort to bring the car in early and my ride was already on the way. There wasn't much of an effort or acknowledgement to maybe squeezing the work or an offer of providing a loaner. I admit my patience is a bit frayed from the F-150 experience.
The Volvo service has usually been spot on. In the past, a Terhar, I think her name was Janelle, would call to see how your service experience went. Too bad Sil-Terhar doesn't do that anymore. Good customer service=return buyers.

I see a lot of good reviews but unfortunately my review is bad. I was in Colorado for the holiday and my engine light came on. I needed a quick fix so that I can drive back home on a Sunday. The service department manager said I was out of luck and to make appointment. I advised I was from out of town and need to get home. He said sorry cant help. Not let me see what I can do or lets check to see the problem. Just sorry cant help and was rude about it. Horrible customer service in a much needed situation.

Not at all impressed. Subpar service dept, lackluster customer service once you've purchased a vehicle. I simply cannot recommend them.

Daniel is knowledgeable and was very helpful. Highly recommend Sill-Terhar!

I love to go to Sill-Terhar for my oil change. However, their prices have gone up which is disappointing. Hence the four star. Customer service is on point and I have been going there along time. They do a great job!!!

TJ helped me out to buy my new car. He truely made the experience easy and really do care about their costumers. He was very knowledgeable and friendly and was there for every request that we had to make the process as easy and fast as possible. I plan on buying from Sill-Terhar again. TJ truely was amazing.

Full disclosure-I'm a competing dealer with STH Motors, but since I don't have any Lamborghinis around my lot I thought I'd take my son by to see their cool cars. These are just nice people and they get it. They could not have been more gracious with us and as a dealer I truly appreciate how much that means. Greg (GM) and Steven (Sales Manager) are wonderful people and if they treat their non-paying customers as well as they did to us, I'm sure their "real" customers have a fantastic experience. Thanks guys!

I went here after Midas recommended a Mazda dealership for a vague brake problem. Friendly enough people and a nice online scheduling system, but they recommended several repairs that were very unnecessary, including brake pads which I know were nowhere near worn enough to be replaced. My trusted repair shop said a more step by step approach was warranted for this repair rather than just shrugging and replacing the whole system...

Been going here for service since 1998 and we're still going

Sill-Terhar Quick Lane is top notch! I have had my service done regularly at the Dealership for 5 years, always friendly and fast. The facility is very nice and provides a comfortable place to relax and wait or work in a private place with great free Wi-Fi signal

I brought my Jaguar XF here because it needed some repairs. Their service from start to finish was the best I have ever experienced! I very highly recommend them!! Everybody was great! They were upfront about everything that needed to be done, honest about the costs, kept me informed during the whole process, answered all my questions promptly and thoroughly, went out of their way to make sure I was satisfied and most importantly they were extremely friendly the whole time. The mechanic who actually did the work, Brent, took the time to come out to talk to me in person to explain everything that was done and my service advisor, Tina, took the time to go over every detail of my invoice. After it was all done there was a problem with my payment on my end that took a few days to sort out and they continued to be very friendly, patient and helpful! Lots of places would have gotten upset or at least impatient under similar circumstances. So I will absolutely be taking all my car needs to them from now on! If their sales department is even anywhere close to as good as their service then I'll be buying my next car there as well when the time comes. Can't thank them enough!

Zayne takes great care of my Lincoln service needs, I would highly recommend Sill-TerHar to anyone looking for nothing but the best customer service.

Huge shout out to one of your employees (Brian Reese-sp?) as I was having a bad day yesterday....flat tire on top of Hwy 36 at Wadsworth. Made it to a gas station 2 blocks away tire went completely flat within 3 minutes. Attempted to chg myself but couldn t even get the spare out of its compartment as it d never been used before. Asked a random guy (Brian) getting gas if he could get it out for me and then I could continue changing it myself. My lucky day....guy told me he couldn t leave me there to attempt the change myself and proceeded to do it for me. Making small talk I asked him if he just got a new car (dead giveaway-stickers on vehicle window) he said no-he worked at Sil Terhar and someone else had just purchased the vehicle and he was filling it with gas for the buyer. He called back to Sil Terhar to tell them he d be delayed a few minutes. What a great guy. Brian Reese.... works in financing there. If all your guys are this cool -I highly recommend using Sil Terhar!!! Thank you soooooo much Brian for your help. I totally appreciate what you did. Good things to you and Sil Terhar in 2019!!!!

Never would have ever visited Sill-Terhar Motors I'm glad they reached out 2 me by mail!! Gave them a call!! Told Bryan ( sales specialist) what I wanted, he found me better
Go back to see them yes & I will update my review

This dealership is a surprise in terms of customer service. They always go above and beyond to make the dealership experience amazing. I come from Chrysler and Audi brands, but this is a step above in every way.

Special shout out to Zayne Tatro from the Lincoln/Maserati/Aston Martin/Lambo service. Always super busy but makes time to make sure the customers are well taken care of. There have been multiple times when issues have had to be redone on my car but the dealership has willing given it a diagnosis attempt.

Quick Lane service center has always been a good choice for me to get my car's oil changed. The people that I have dealt with are always professional and friendly. I have recommended this location to friends and neighbors.

Very little communication. Almost 3 weeks to get steering oscilation -that has Ford TSBs telling exactly how to diagnose and fix. Diesel tech throwing parts at an oil leak then ducks out - would be another week and 2 grand to fix. That 2 grand plus would be for oil cooler work. Turns out oil cooler gave false torque on bolts due to oil in the threads - this is a somewhat common problem on oil coolers with previous work done in the 6.0 (in my experience)- spun out bolts (loose and ridiculously easy to see with just an inspection mirror) then brake cleaner in the hole, followed by air, then re torque the bolt. Boom - oil leak solved - literally took me 15mins to diagnose and cure once I was back within range of my tools - 3000 miles since not a single drip. 20 year diesel tech and 2+ grand. What a joke. Cannot recommend.

So excited got my new car today at Still-Terhar Motors and Big thanks to TJ Lovato for all the help and being so patience.

Took our Mazda CX-5 to the collision center with a very minor fender-bender. Excellent job, looks like new. work was done in timer frame promised. Manager Ted Knepp was very congenial, communicative all the way.

Sil Ter Har Quick Lane and Josh took really good care of me when I needed to buy tires. He really listened to my needs and respected the budget I had to work with. They completed the work quickly and my car was returned to me as I gave it to them! I would definitely do business with them again!

I was impressed with the professional and friendly service I received at Sill-Terhar. Even though I bought the least expensive car on the lot, pretty much, I was still treated with respect, and had a great experience. Mark Auerbach was very knowledgeable and helpful. He sent me info while I was at work to narrow down my selection, and then he and Bobby started all the financing paperwork, so that when I got there in the evening, I was only there for about an hour, checking the car, and signing the papers (which were all ready for me) and left with my new Ford Focus. I was in the finance office maybe 15 minutes! That's refreshing.
Thanks Mark!
Love the Focus!
-Andrew C.

If i could give this place 10 stars I would. Very friendly staff! Easy going. The receptionist breanna was extremely polite and knowledgeable. She helped me out with all my car troubles! Would recommend them to anyone.

TJ was a great help to us. An awesome salesman who really knows what he's selling. Found us exactly what we needed with amazing service. Will definitely have to come back for any car needs!

Recently purchased a Jaguar F-Pace. Worked with "Koko", one of their sales reps. What a great experience! He was very professional, and worked hard to get me a fair deal on the new car, as well as with my trade. In fact, I almost purchased from another Jaguar dealership but Sill Terhar got me a better deal. It was the first enjoyable experience buying a car I have ever had. As a side note... the way they present the car (at least their higher end lines) when you pick it up is really impressive. I don't want to give details and blow the experience, but it was really nice.

Great job all around, from sales through finance!

A pleasant atmosphere very easy dealing with sales people and credit managers thank you very much for all you've done for my wife and me

The Quick Lane did a good job and I was completely satisfied with the service that day. I do have a complaint regarding their Saturday hours though. They say they are open till 5pm on Saturdays but will not take any cars after 4pm. I was there at 4:25 on a Saturday a couple of weeks ago and I was told they do not take any cars after 4 pm. They need to change their hours to say they close at 4pm then. I had to leave and come back. I was not happy and considered not coming back again. It just didn't seem right. I did however go back a couple weeks later earlier on a week day.

Patrick did not seem like a salesman so much as someone helping us find the right car for us. He was knowledgeable about the car and I felt no pressure from him, just support in our search. We came back a few days later after communicating with Patrick by email about the price of the car we wanted to buy. The price was honored and the other employees we worked with to finish the paperwork were great as well.
I love my new Mazda CX-5 too!