Sierra Air Inc Review

christian and steven performed duct cleaning and were professional, timely, friendly, and they paid attention to cleanliness before and after, they looked at and solved several other duct issues in addition to the cleaning, and spoke honestly and clearly about system status and possible modifications. Very pleased and I highly recommend them and their company.

I had an appt on Mon, Jun 3 between 2-4 pm. I received a call from the office to inform me the technician was running late and would arrive about 330. Joshua called me at 315 and arrived at 335. He was very knowledgeable and professional. He serviced my AC unit within 30 minutes and informed me the capacitor would probably not last much longer. He told me the cost to replace and I told him to replace it. He checked his truck but did not have the part. He told me he could get the part and return the following morning and replace it. He did return and replaced the part. I was very satisfied with his service and Sierra Air. I would highly recommend Sierra Air for your heating and air conditioning service.

The guys servicing my furnace were very prompt, polite, and patient with me considering I have a serious hearing impairment, and I highly recommend them. I've been dealing with Sierra Air for over 13 years, and trust their expertise and experienced workers.

Dwayne was very professional, polite, and thorough.

Michael was thorough and detailed, I like that! He was on time and very courteous! Sierra Air is lucky to have such a valuable, honest person working for them!! If I could I would give a 6 Stars.

Very professional and courteous. Explained what was being done and worked methodically to ensure the repair was completed correctly. Would highly recommend to everyone I know.

On Wed Jan 29th, Mike did a routine check of our heating system. He arrived early, went right to work, and completed the checkup. He was efficient, polite, and professional. We would like to have him come back again.

Excellent service! Fixed my problem in about ten minutes.

Jorge was professional and informative. The services were made in a timely manner and at a competitive cost.

This was a scheduled appt. for a furnace check-up. Timothy was very professional and efficient. A part required replacement, which was apparent when he explained the situation and displayed the worn part. All went well except for a high-pitched hum, however, he seemed to diminish in time.

I had Sierra air service our A/C and furnace for a couple of years. The igniter on the furnace we were told by the tech. was going to fail so we had them replace it. The price for the part was $226.00. I thought that was a lot so I checked online. I found that home depot sells the part for $20.00 The other sites had similar prices. I know that a business has to make a profit. I think a markup of almost 1200% is excessive and gouging. I since have decided to never use Sierra Air again and would not recommend them to anyone.

All of our experiences with Sierra Air Conditioning and Heating have been excellent. They are always on time, well dressed and courteous to all our pets - 5 dogs and 3 cats. Normally whatever they have quoted for us is right on point. We have had property in Reno for the last 10 years and been using Sierra Air Conditioning and Heating for 8 of them. From Heat Pumps to Duct Work Cleaning all the way to full geothermal installation on one of our properties they have been fantastic everytime. If you have any problems with a furnace or a/c unit call Sierra Air Conditioning and Heating and they'll take care of you.

Our Service Tech was very knowledgeable, courteous and explained everything in detail. Our unit works better than ever. We have all our maintenance done with Sierra Air. Our unit is 14 yrs old, and the new items they installed will keep it running longer, saves us lots of money in the long run. We couldn t be happier

Kevin was super helpful and answered all of our questions!

Prompt service, on time, pleasant technician, cleaned up. Highly recommend Sierra Air.

The tech was very polite and knowledgeable. Highly recommend.

Finally an honest repair company. Called for a vent cleaning. Was told I'm wasting my money if they do the job, the vents look ok.

Sierra Air might be a great company but I never got far enough to see their service for myself. Warning to fellow Lake Tahoe residents, although they say they service Lake Tahoe, they will try to stick you with an extra $100 "travel fee" that you need to pay directly to the driver. This should be disclosed upfront and not when you are finalizing your appointment. Lake Tahoe residents, you can find someone here in town that will do the service for the same price and probably sooner (in my case Nixon came in cheaper and sooner).

The team came out to a 69 year old Senior and saw my OLD furnace (33 years and in a mobile home). Checked it out, replaced my 2 odd sized filters and gave me a lot of great information about it! They did a great job!

We are very pleased with Sierra Air. We have used them since buying our home a year ago to inspect and maintain our A/C and heating system. They are always on time, efficient, rofessional, friendly and courteous.

Christian Alvarez was very pleasant as was his associate. They did a great job and cleaned up everything very well. I would definitely recommend Sierra Air to friends and family.

Sierra Air came out and fixed our problem right away. Duane was incredibly professional and good at what he does. Thank you

Called ahead to let us know he was on his way. Arrived exactly on time. Personable and super courteous. Performed the requested maintenance and then had us join him while a full operational check was conducted. (PS - the improvement in the furnace's heat production was immediately obvious.) Left the room as spotlessly clean as it had been when he arrived. As always, superb service by Sierra Air and it is our hope that the same young man is again assigned the next time we request a maintenance visit.

Very friendly ,professional technician,he even asked if we wanted to know if he should put on booties because it was raining. Great service

mike found the problem (gas fireplace) early on and fixed it in good time. somewhat of an issue with the bill but service manager resolved it with a call to us (after hours!) - have used them before and will use them again!

Eric M. Did a very fine job. At location on time, understood the AC and got a fix on it right away. Thank You so very much! We will call again, when we need help. Sierra Air you are wonderful!

9-16-19

I'll check with our RentVest Property Manager, Susan Palmer, to find out if our Tenants are satisfied. If the Tenants are happy, then we are Happy!

Did your technician discover any problems, which need to be addresses or have any recommendations for improvements?

I was unaware that the dryer vents into the crawl space. Is this normal in homes or just older homes?

Thank you,
George & Joyce Minter

James was knowledgeable and went about his job with true professionalism. Any company should be honored to have him as part of their team.

We have used Sierra Air for a number of years and again they have earned a 5 star rating! From the field technicians to the office staff and all those behind the scenes, who make things run smoothly, Thank You ! We have had consistently positive experiences and appreciate the friendly, knowledgeable, professional interactions as well as your ability to work together and get the job done in a reasonable amount of time at a reasonable cost.

This may sound funny, but one of my favorite things is having a person answer the phone when you call. The service tech has always been prompt and professional. I highly recommend!

In my opinion, they oversold their monthly maitn program. I signed up in late 2018. Was told they would call me twice a year for scheduled maint on our heaters/air conditioning. For all scheduled maint I had to call them. For the Winter 2019 heater service, was told they could get to me in Feb 2020.

When I called and canceled today they did not ask why I was canceling. Took my service address and cancelled, no questions asked, but I would have thought they would want to try and keep me as customer.

To be fair service guys were nice and friendly.

Frank was excellent! He was very professional and knowledgeable.
He actually called and got here a little early.

Excellent service. Professional and prompt. Good communication. Respectful of my home. Would recommend

Our air conditioner quit working We called Sierra Air and Duane the technician came and diagnosed the problem quickly and replaced the capacitor. He checked all the rooms to make sure it was running as it should.
Thank you Sierra Air - we are enjoying our cool home again during the summer.

Mike is great. I appreciate his being so smart during Covid-19. All your staff is great.

Frank was AWESOME!! We will be requesting him in the future. Technician last year said we needed a new unit but Frank replaced one part and said it would last a long time. Working great during this cold weather. Thank you, Frank!!!

Mike was very professional and reponsive to my questions. Sierra Air has kept my heat and air working, and the equipment lasting longer than I figured it would.

I couldn't be happier on time and professional. Problem solved. Thank you Sierra air!!!!!

Sierra Air advertises that they are available 24 hrs a day. I called them at 8:00 pm and was told they might be able to get to me tomorrow afternoon. I then found someone else to take care of my problem. I wrote a bad review on there web site which they never posted. Very lame Sierra Air, i would not recommend them now or never!!!

Great service. Found some minor issues and repaired as needed at no cost to me.

Mike came in and did his upkeep in a short period of time .
He was professional and courteous.
We were happy.

Whenever I need something done related to HVAC, I call Sierra Air. My favorite tech is Sterling. Always on time, they clean up if necessary, they let me know the cost up front - no "surprises". They do the job and do it right!

Nick and Connor were very professional and helpful. Plus, the air conditioning sheet metal work looks awesome. They patiently answered all my questions about my furnace and the smart thermostat.

Nick and Cooper were the perfect technicians. They were very efficient and professional. They took great pride in their work and it shows in the quality of the installation.

Ty White has continually worked with us in the past and we greatly appreciate his dedication. He has gone above and beyond to exceed our expectations. We have been particularly impressed with his organizational skills while designing and overseeing the execution of a complicated job.

Based on the group of technicians we had the pleasure of working with, we highly recommend Sierra Air Inc for all your HVAC needs.

i saw you on the news and shame on you sierra air for having your guys in n95 masks when they have a relatively low exposure likelihood while brave men and women are working on the front-lines and doing without. maybe think about where your resources should be best allocated. At a time when we are all supposed to be coming together and helping one another sierra air is at best absentmindedly being selfish and inconsiderate of those who really need these masks in this pandemic. shame on you.

Sierra Air is AMAZING!!! They always take their time to make sure they understand my needs, are professional and timely in their responses. Their tech Frank was so great and their office staff is incredibly friendly! I ve done work with Sierra Air before and it seems as if they just get better and better each year! I won t go anywhere else. Thank you Sierra Air for being so great to your customers! You have a customer in me for life!

So far so good. New furnace installed yesterday. Excellent staff provided complete estimates, scheduling & installation. Home much more comfy now. Thank you, mahalo, gracias

Techs were great, open to new challenges and hard working guys. No BS, x2 awesome jobs!

The service Tech. Frank was very friendly and knowledgeable. Frank helped me solve a problem that had been caused by another repairman who worked for another company. He explained what had been done by the other guy and answered all my questions. I would definitely recommend Frank and Sierra Air to anyone who is in need of their services.

If you are considering a duct cleaning, please do your research and ask questions. I am a senior with asthma and I can tell you from first hand experience that if things are not done properly this procedure can be problematic. There is more than one way to perform a duct cleaning. Research these methods online and choose the one you are most comfortable with. Then be sure the company you choose is using that method or one similar to it. Ask to see the filter in the machine before it is brought into your home. Be sure it is clean and that the technicians are not bringing the contaminants from God knows how many other homes into yours. If the company sprays a liquid into your ducts, ask what that spray contains and for what purpose. Be sure that the technicians perform the procedure entirely to proper guidelines and do not omit any steps. Do not be afraid to ask questions during the procedure if you are uncomfortable, and don't be afraid to take video with your cell phone if you are concerned.

Michael from Sierra Air was fast, friendly and knowledgeable. He was able to identify the issue with ease, and had all the parts on hand to fix my a.c. unit right away. Thank you for your awesome service!

The two tech who serviced my furnace units, Tim & Xavier, were great!! They were on time and were very careful about wearing booties in my house, which I appreciated. They explained a needed repair and completed their work quickly. No complaints from me!

Best service plan around. My furnace is 20 years old and never needs anything but a filter. I like the annual plan one less thing for me to worry about.

They seemed to do a good job. I wasn't home for most of it.

Mark was very courteous and professional. He completed his review In a quick and timely manner he also made sure that I understood the information from his review of our furnaces I highly recommend Sierra air as a company to look at your furnaces and maintain them

An AC company that doesn't install AC units. False advertising they need to change their commercials.
*edit, since I can't reply below:
I've spoke to your staff twice on the phone and they confirmed you do not install new AC units. Speak to your staff then please.

We are on a monthly retainer with Sierra Air because we think they know their business and are honest. Kaden was our tech and arrived ahead of schedule... we were notified and approved his arrival. He was both professional and efficient. Gave a good report on the condition of our air conditioner and called in for the scheduling of another item of interest to us. My only complaint is that Sierra Air should schedule persons on retainers rather than requiring that we call in. In this case, when we didn't hear from them we called and it was last June... two months before they could come out. Otherwise, very satisfied

We had purchased the package to have our air conditioner tuned up and later in the year our furnace. Kaden was prompt, professional and
friendly. We highly recommend!

They are responsive, friendly and professional. Like the club that has a monthly fee and provides twice a year maintenace + 10% off repairs.

The entire team was very helpful, the call center (Kylie?) as well as our technician Kevin who was great. Our AC wasn't working and within 2 hours he'd gone in the attic, diagnosed the problem, given us the options, found the new part and replaced it. We had working AC again!!

Jorge was very professional and was the first to arrive and willing to wait to find the actual problem with our AC. Instead of thousands of dollars on a new condenser we paid less than $1000 to replace the faulty condenser fan motor and now I have a nice and cool house again. Thanks for all your help and expertise Jorge, I'm sure we'll be calling you in the future for more help.

FYI, they came out less than 2 hours after I called. Jorge was done and on his way by 1pm and I called to book the appointment around 10:30am.

Terrific Service and Consummate Professionals! Always go "Above & Beyond" when performing the seasonal work they do to keep us Warm or Cool when appropriate! Thank you Sierra Air for your Excellent Work!

Dear Ron Ford,

Just wanted to let you no that we were very pleased with the service technician, Rigo Reyes ! He was very professional, polite and so knowledgeable of the cooling system he worked on. We feel that he gave us superior service ! He is an asset to have on your service team :.)

Sincerely,
Craig and Debbie Congdon

If I could give 10 stars, I would give them all to Jorge with Sierra Air! He has restored the Roy family's faith in humanity! He not only completed our air conditioning issue that David with Paul's Plumbing did not even address and wondered why he was even at our house and charged $160.00 just to change the filter seriously, I could have done that myself. Let me state that I was not there when he was there for the initial service call. After calling on the 4th of July holiday weekend, Caitlyn with Sierra Air actually answered the phone, and took action immediately to calm our fears and schedule a service call, unlike Paul's. On the service call, Jorge took his valuable time to make sure he was only going to do what he needed to complete our equipment needs to work efficiently and effectively all summer! He addressed my concerns and fixed the equipment to our and his satisfaction. He explained everything to me and my Mom! Sierra Air has a true gem working with them and Jorge is a valuable asset for your company! We will only use Sierra Air and if you're smart, you should too! Thank You

They are a great company and they take care of their employees!!

My husband and I have purchased a furnace and air conditioner in the last 4 years. No issues with the install. The furnace cover has a latch on it. We have changed filter a couple of times and the latch has broken a few times. My husband had called office and they set aside a couple of latches in the past. When it broke this week I was told they don't sell parts and could have someone out next week to fix but they would charge a service fee of about $80-89. It is a $2-5 part which my husband fixed last time. Considering the money we have spent with Sierra in last 4 years, I thought it would be no issue that a tech leave a latch for us in office so we can pick up. Very disappointed in the customer service I received. Will be going elsewhere in the future.

Mike was great!!! Called ahead, spent time checking both units, advised me on repairs needed. Very professional, friendly and extremely knowledgeable!!!

We had another great Sierra Air service as a home comfort club member. Always on time, professional and fast. I appreciate that they walk you through their process and give you a time-frame before they get started. Joshua and his partner (can t remember his name) did a great job!

Mike, from the Reno service center came to service our airconditioning units.
He was very nice and professional. He took his time in thoroughly cleaning our units and also took the time to show me how to keep debris from collecting in them. He also educated me on the way the central fan works so that I can cover the air conditioning units in the winter and not impair the air circulation.

Mike was a delight to work with and I will definitely recommend your service!

What a wonderful, refreshing experience. We signed up for the Home Comfort Club where we pay a small monthly fee and have our heater and air conditioner serviced twice a year along with many other perks of being in the Club. This is a wonderful way for us to make sure we are taking care of our home and not forgetting how important these checks are. Sierra Air was punctual, knowledgeable, friendly, and I find that refreshing these days. I m a fan! I know taking a proactive approach with my heating and air units is going to save me money in the long run. I have enjoyed my interaction with each and every person I ve come in contact with at Sierra Air.
A+ in my book!

My initial contact with Sierra Air was for the purpose of a thorough cleaning of the HVAC system of my new condo. My technician Jeff Leeper was extremely professional and informed me of my options every step of the way. I really liked that the decision was totally mine...I felt no pressure from him whatsoever in making up my mind. After getting a good look at the condition of the 40 year old unit I opted to have the motor and fans replaced, and everything else cleaned.

My schedule was extremely tight and I was a stressy mess about getting it replaced before I had to leave town. He was confident and calm, thus taking the pressure and worry off of my shoulders. He expedited the parts to be rushed from the east coast and (still working around MY ridiculous schedule) completed the job days before promised.

The work he did: cleaning the coils, vacuuming the entire ceiling space, ordering and replacing custom made filters, installing the new motor and fixing a broken door was stellar in every way. I really felt as though my job MATTERED TO HIM and I would highly recommend this company and specifically Jeff Leeper to anyone looking for honest, reliable, professional help with their HVAC systems!

Michael was prompt, thorough, and friendly. He showed me what he did, and gave me a very educated update on my systems. I am very pleased with the customer service I received.

A Great company to do business with. Outstanding service and customer service. Five stars all the way...

Had them come last Friday to check my AC unit at my business. Came and said a part had to be ordered and he would return Tuesday to fix it. Although their initial response was prompt, it's Wednesday, never heard from the tech yesterday called for an update and was told they'd call me back with an update but never got a call. Called a different company yesterday and I'm not sure id ever consider these guys again. Business is in enough trouble without it being 95 degrees in our building and the AC company is non responsive.

Great service! Professional and on time! My air conditioner works great now! Definitely will be a return customer is I need to.

Sierra Air was the best service from starting with phone call to schedule a service to the repair of the AC. Mike was very professional and efficient. I will definitely use them again.

I appreciate the expertise and knowledge the technician brought with him. They have made me feel confident that my heating and cooling needs is in good hands.

The Sierra Air technician arrived on time and worked quickly. I was very pleased with the final outcome. I highly recommend Sierra Air for service heating and cooling systems.

An excellent company, quick and friendly service. Duane made two trips here to help us. The first was to diagnose the problem with our furnace and give us a repair quote. He was very understanding when I told him I needed to acquire some financial assistance to pay for the repair and told me to call him when I had the funds. I called two days later and he was on his way. The furnace was fixed quickly...Now I'm warm again!

Update: Sierra Air contacted me after writing this review. They were unable to assist any further with our problem, but stood behind their 100% satisfaction guarantee. As a result, they fully refunded our payment. I wish they would have been able to resolve our problem, but appreciate how professionally and honestly the company handled themselves after our incident. Due to post size limits, I've removed the majority of the original review, but a summary remains.

Backstory: New house, popping noise from attic. Noise only occurs when furnace is running, and normally at night. Failed to troubleshoot alone, needed professional help.

First contact: Requested Sierra Air come out to investigate the attic sound. Made it clear it was a difficult issue to figure out. Rep confirmed and reassured us.

Service call: The tech (Kyle) arrived promptly at the scheduled time and called ahead to say he was on his way. He started by turning on the furnace and inspecting the unit. He couldn t find any problems and thought it was in good shape. Next, he decided to look in the attic (where we believe the source of the problems are). At this point, the noise wasn t happening. Kyle propped up his ladder and stuck his head in the attic he mentioned that there was a lot of insulation and he couldn t see anything wrong. The noise then started up, but the tech never entered the attic and couldn't determine the source of the issue.

After: Kyle s suggestion was for us to crawl into the attic and try to figure out where the sound was coming from more specifically. He did provide a few ideas (it could be this, or it could be that) possibly add some sound dampening material. He couldn t help any more than that. Kyle did knock the price down, from the original quote of $89 to $69. Afterwards, we received a receipt from Sierra Air describing the work. It incorrectly states that the sound could not be recreated while the tech was present.

Overall, Sierra Air was unable to resolve our issue or provide any meaningful assistance. Based on our discussion with their rep, we were given a false impression that they would be able to do something. The tech was not helpful. If you have a clear-cut issue, this company may be able to help.

Pros:
++ 100% Satisfaction guarantee (and follow through with a full refund)
+ Fast response time (for contact, and service appointment)
+ Adjusted price based on inability to identify or fix problem
+ Punctual

Cons:
- Phone rep falsely claimed their techs were experts at finding difficult issues
- Didn t fix anything/didn t give us any actionable information to resolve the issue on our own

We spent close to $20,000 having 2 new furnaces and A/C installed. Sierra Air have been very supportive even fixing a few minor issues that arose one year later.

Easy company to deal with. Their service is prompt. The technicians are courteous and answer all my questions. The office staff are equally professional. The only reason I did not rate them on value is that I selected them because I trusted their work and did not compare pricing with other companies. That I could trust their work ethic was most important to me.

Great service, price, and professionalism. I recommend Sierra Air to anyone who like great work at a great price. Thank you for saving us time and money.

Great experience with Sierra Air! Highly recommend! Very honest and knowledgeable!

I have used Sierra Air since my house was built and they have always done a great job. My furnace and air conditioner are about 19 years old and still going strong because Sierra Air maintains them every year. Thank you for your professional service.

What a great experience with Sierra Air Conditioning and Heating. We have been having continous problems with our duct work and air flow into our home. Some of our rooms are super cool and warm throughout the year and some have no air coming into them at all. We have used several ac and heating companies here in reno with no luck fixing the problem until Sierra Air came out and fixed our entire operation. Very happy about their duct work cleaning program which has fixed the problem completely. If you need a quality ac heating company who knows everything about duct work cleaning and dryer and vent services you should call these guys. Great with Air Quality.

Sierra Air is a wonderful company. There techs are always courteous and professional. They let you know what is happening and if you need any parts before doing anything. They work hard. Show up on time and get the job done. Their pricing is always great.