Michael Beinhauer

Review of Sierra Air Inc

Update: Sierra Air contacted me after writing this...

Update: Sierra Air contacted me after writing this review. They were unable to assist any further with our problem, but stood behind their 100% satisfaction guarantee. As a result, they fully refunded our payment. I wish they would have been able to resolve our problem, but appreciate how professionally and honestly the company handled themselves after our incident. Due to post size limits, I've removed the majority of the original review, but a summary remains.

Backstory: New house, popping noise from attic. Noise only occurs when furnace is running, and normally at night. Failed to troubleshoot alone, needed professional help.

First contact: Requested Sierra Air come out to investigate the attic sound. Made it clear it was a difficult issue to figure out. Rep confirmed and reassured us.

Service call: The tech (Kyle) arrived promptly at the scheduled time and called ahead to say he was on his way. He started by turning on the furnace and inspecting the unit. He couldn t find any problems and thought it was in good shape. Next, he decided to look in the attic (where we believe the source of the problems are). At this point, the noise wasn t happening. Kyle propped up his ladder and stuck his head in the attic he mentioned that there was a lot of insulation and he couldn t see anything wrong. The noise then started up, but the tech never entered the attic and couldn't determine the source of the issue.

After: Kyle s suggestion was for us to crawl into the attic and try to figure out where the sound was coming from more specifically. He did provide a few ideas (it could be this, or it could be that) possibly add some sound dampening material. He couldn t help any more than that. Kyle did knock the price down, from the original quote of $89 to $69. Afterwards, we received a receipt from Sierra Air describing the work. It incorrectly states that the sound could not be recreated while the tech was present.

Overall, Sierra Air was unable to resolve our issue or provide any meaningful assistance. Based on our discussion with their rep, we were given a false impression that they would be able to do something. The tech was not helpful. If you have a clear-cut issue, this company may be able to help.

Pros:
++ 100% Satisfaction guarantee (and follow through with a full refund)
+ Fast response time (for contact, and service appointment)
+ Adjusted price based on inability to identify or fix problem
+ Punctual

Cons:
- Phone rep falsely claimed their techs were experts at finding difficult issues
- Didn t fix anything/didn t give us any actionable information to resolve the issue on our own