Sierra Air Inc Review

I was absolutely amazed with my service. The technician Korey definitely showed his knowledge and experience during my service. He called before arriving, showed up on time, double checked with me what problem I was experience was, and explained everything he was doing and what he was looking at. I had two previous companies including a home warranty place both quote me almost exactly 5 times the amount to fix it. I signed up for their membership 100% because of the job and professionalism there technician did. Thank you

Extremely knowledgeable and able to resolve my issue without delay.

We highly recommend Sierra Air and Jorge Madrazo-Menendez for superior service, explaining everything that was being done and going the extra mile for us to wait for our home warranty approval.

Thank you Sierra Air for your professional service. I was so impressed at the office staff's prompt response to my call, confirmed scheduling, and direct communication with the service tech, Chris. I highly recommend Sierra Air, they are organized, efficient, and reliable.

All ways have a great experience with Sierra air...

Outstanding! Tim was kind, wonderful manners, detail oriented and very professional. The very best! Many Thanks!

Fixed AC issue quickly. Very efficient. Thanks Sterling.

Sierra air was my second opinion and they were very honest and showed me what they were doing and answered all my questions. My first company that came to the house was All Hour Air and flat out lied to me!! Telling me I needed a new furnace and texted me bogus photos of a furnace that had small cracks. Told me all my pipes were not up to code the BS goes on with them. Seirra air did not know they were a second opinion, and did an outstanding job. Highly recommend Sierra Air.

Mike was great. Installed a couple components on AC. Very professional.

I am very pleased with the gentlemen that came to clean my heating ducts today. They were courteous, professional and very thorough, not only in duct cleaning but also in their explanations to any questions that I had. They also informed me of a rusty vent and that they also do vent installation as well. We will be using them again in the spring for sure! Thank you Sierra Air!!

Friendly, proficient service. Representative called in a timely manner and arrived on time. Gave me great information about the old hvac system in my condo. Don t need a new system yet!!!

I had just moved into a new home and had bad allergens. I opened my vents and it looked like the previous owners had been sweeping the ground trash into the vents. I choice to go with Sierra Air after reading reviews. Kevin and Alex were very knowledgeable. My furnace was in the attic, and despite me being twice their size, they didn't need my help to haul their heavy vacuum up my steep stairs. These two were able to answer my questions and provide alternatives to further improvements of my home. Best of all they were not pushy up-sellers, and worked fast and hard. Courteous and professional. I cannot speak for the company, only these two gentlemen (Kevin and Alex) that work for them.

Wanted $90 just to come and give me a bid for a job! That seems absolutely crazy to me. They called it a diagnostic fee, but there isn't anything to diagnose. I explained that this isn't troubleshooting a system. This is a straightforward duct reconnect on a full gut job that was performed on a residential. Must be nice to be so busy to say that you won't even give someone a quote without them paying you money first. FYI, I'm less than 3 miles away from their shop.

I was really impressed with Duane. He was prompt, friendly and extremely knowledgeable. He solved our AC problem in a matter of a few minutes. Very nice man. He thoroughly explained what was happening in a very relatable and understandable way.

They did a good job. Professional and Friendly. Michelle was very accommodating with getting our bill figured out.

Joe and Karli are awesome. They were flexible and very knowledgeable. Joe went over everything with my husband and explained how things work and why- it was really hot that day and there is no shade over our A/C Unit, Joe stayed and made sure we were set and ready for the heat! Will have them back out for our Furnace :)

Great service. Both employees were knowledgeable and friendly

It was so nice to know when you call Sierra Air that you will be getting a first rate service. Dan was very knowledgeable and friendly. Excellent job.

We had a tech, Cirilo, from Sierra Air come out to do a maintenance service check on our A/C unit today. Cirilo was very thorough with his inspection & gave us helpful tips on how to prolong the life of our unit. He was very professional and friendly. Thank you Sierra Air for your great service. S. Griffin

Very pleasant, and inform me has what to do to make my air conditioner last longer .

I was completely satisfied with the service man that came out today to take care of our swamp cooler, his name was Frank he was very thorough and friendly! Also I really appreciate the fact that Sierra Air was able to address the problem as soon as they did... always a pleasure!

I love their maintenance program. Techs are quick, on-time and very courteous. Spring service to our air conditioner lowered our energy consumption.

Just saw an ad for Sierra Air that said "we sweat the small stuff", well let me tell you my experience with them. I had a baseboard heater installed by my brother-in-law in August that had no thermostat, not too cold yet so I didn't worry much. Roll ahead to September and my BIL is busy, so I called Sierra air, they came out on a Friday and for 90$ gave an estimate on the baseboard and a thermostat in the living room also. The 90$ is out of my account in about an hour. The tech said they would call early the next week. Two weeks go by no call or message. After the two weeks, I finally call them and they said they had a big job in Incline (i thought they sweat the small stuff?) and that they will call on Monday. Monday comes......no call.....another week goes by with no call again.....So I call again that weekend and they say they'll call me the following week!!! They finally call back with the estimate of $490!! They just had to squeeze what was easily one job into two. It was just a quick 2-minute phone call with no acknowledgment of the constant ignoring. I felt like she just wanted to close my ticket, I felt sad and ignored. Sierra air not only does not "sweat the small stuff", they don't care about the little folks

Kevin was very informative, explaining how my AC is doing in layman's terms that I appreciated. He also explained his recommendation to help my unit continue to function efficiently. Thank you.

Duane came in with a furnace motor repair which was suppose to be an hour job . He found a leak from previous install and fixed it . What was suppose to be an hour job turned into a 5 hour ordeal . He went above to correct

Very friendly customer service and fast dispatch of a technician on a short notice. The technician, Sterling, was very friendly, fast and thorough in diagnosing the furnace problem, when another company said there was nothing wrong with it, even though there was. He was very good at explaining everything too. Thank you for great service!!

Outside of the bad experiences we'd encountered with office staff, we are extremely satisfied with the service our service technician provided today (May 15). Frank was very efficient, honest and truthful. Everything he said was accurate and even finished the repair in less than the 2 hours he initially quoted. Thank you so much, Frank!

Sierra Air responded with an appointment in a very timely manner, sent a technician out and fixed the problem in a professional manner. The office person (Bel) went out of her way to accommodate our complex situation with our timing and tenant. The technician, Kyle, explained all details of what was needed and fixed the problem right a way. Very satisfied with the whole experience and would highly recommend Sierra Air.

Jorge provided great, efficient service and fixed our ac unit quickly and at a reasonable price. He is a true asset to your company. Sierra air employees are always friendly and knowledgeable. Thanks

They installed a heater and did some air duct work-cleaning which really made a difference. Quality heating and air conditioning company in Reno-sparks.

Last week we had a whole house humidifier installed! Chris was the service tech, he was super nice and professional. Of course my husband had 99 questions regarding the install and he took the time to answer every one. He even went above and beyond to explain how the whole system worked. I was quite impressed at his level of knowledge and experience. BIG thanks to Chris and the guys at Sierra Air!

Sierra Air sent Duane Carlson to handle our service call. He called ahead and showed up on time. He promptly identified the problem with our furnace, made the repairs, tested the repairs and cleaned up the entire area and furnace. We couldn't ask for better service and have relied on Sierra Air since they installed our HVAC systems over 12 years age. They are the BEST!

They checked the thermostat. However, display still indicates it needs a battery.

James was prompt and showed himself an efficient professional. We are pleased to be members of the Sierra Air Home Comfort Club.

I called Sierra Air because they were the highest rated and they do deserve it. 2 techs came out to my home on time and were able to quickly solve my heating problem. They were very professional and made sure I understood the repairs they were doing. I appreciate their service and will definately use again.

Thank you for being thorough.
Kris

They had a real person answer the phone on Labor Day (good start), came out the next day, promptly diagnosed the problem with our air conditioner (there were puppy teeth involved ), and got things working again in an hour. Technician was polite, efficient and professional.
We had called another company first and that company has still never returned our call.

Great experience. Chris ran his ducting crew like a true professional and made the extra effort to ensure an optimal outcome. Very well done!

Came same day, fixed the issue, AND agreed to return tomorrow for a free estimate on a different issue. Frank was very professional, polite, and well dressed! His uniform looked more like a policeman than an AC repairman! Thank you, Sierra Air!

Apparently to popular. Could get anyone out for an AC tune up for a month

Kevin of Sierra Air was professional, knowledgeable and competent. He explained all issues and fixes clearly. Thx!

had problems, they were taken care of in a quick and friendly manner , thank you Sierra Air

Frank was very friendly, actually I have been dealing with Sierra Air for many years and they have all been friendly in all cases. Friendliness IS the MOST IMPORTANT factor in dealing with any company.

Very polite and professional. We have had Damian service both our heating and our A/C and will do it again next year. The office staff is also very helpful and polite.

Kyle was great making sure things were working after a slight adjustment. Also told us he would make notes on part we might need down the road.

In the last month I have had both cooling and heating problems. Frank at Sierra Air has been there to address each and every problem with his expertise and was able to explain what was needed in a way that I could understand and made sense to me. He was kind and professional and I would like to thank you and Frank for keeping my home comfortable.

Other than some confusion with billing/ financing (it took calling with very specific questions to really get the story and at toward end it was still a bit hands off and uncertain), working with Sierra Air was great. Kelly was great to work with in terms of determining what was best for our budget and circumstances. Felipe and Mitch, the installers, were friendly and professional. As far as I can tell, they did an awesome job with the install in less time than was expected.

Jorge was great. He was very knowledgeable and efficient and I recommend Sierra Air highly

Would definitely use Sierra Air again. Joe, the service tech was good, quick, and a great guy. Im confident they do good work. Satisfied.

The team at Sierra Air fit us in last minute... and Mike got our unit up &rumning! Thank you!!! Great work!

Sierra Air is without a doubt the best. First class operation, first class employees and first class service! Hands down, the best in Reno!

I was pleased with the service and my questions were answered.

Sierra Air has serviced my heating and air conditioning for the past year and their technicians have been very knowledgeable and provided excellent service for my units.

A fantastic geothermal heating and cooling company they helped us install our geothermal heating and cooling system and it is just the best. Total pros!

Mike came out and did a fantastic job! The issue was more involved than we initially thought, but he worked through the heat until our mini-split was running like a champ. Enjoying the nice cool air now!

I was under the gun and needed someone out quickly for a real estate transaction. Sierra Air was very accommodating and got their quickly. Very professional.

We have had Sierra Air come out twice this year. The first time was to clean our dryer duct/vent. The 2 techs called prior to coming, were on time, and courteously answered all questions. They also looked at ceiling air vents in the house and said they looked good and did NOT need cleaning at this time. So honest.
The second service was to check our heater for maintenance needs, and clean the unit. Again, the customer service was perfect. Our Technician Kevin, called prior, was on time and explained everything he did and what he found.
His recommendation was to change the ignitor which was showing oxidation and was very brittle. He carried supplies on his truck so He was able to complete the job. He gave us the regular fall discount and senior discount.
Our next service will be getting our air conditioner checked out this Spring. We hope you are able to send Kevin out for that job as well.
Great Job Sierra Air on choosing and proper training of your employees - they are the "company" as far as your customers are concerned.

What a great company. First class workmanship. Employees very professional. Great customer experience.

Had the furnace shut down this morning in a rental unit. I call Sierra Air and they came out later in the afternoon. Greg Wells was friendly polite and professional just like I have become accustomed to. His personal demeanor was great. The fix was straight forward and the service call reasonable. This situation was as painless as can be expected due to Sierra Air.

Frank called to ask if he could come early because he was ahead of schedule , I just arrived home so it was perfect timing, my dryer vent was cleaned and completed before my appointment time. Got to start my weekend early. He was professional and courteous.

Steve, our technician doing the work was very professional and thorough in the work done. He explained to us all that he was doing. I was not aware of what was involved in cleaning a duct system. He even climbed on the roof to clean the dryer vent. I was amazed at the amount of dust and debris that he removed. I would definitely recommend this service and Steve In particular. If he is any indication then they hold their service technicians to a high standard.

Installer Duane did an excellent job, and cleaned up after the installation .

Mike and Stephen were very professional and checked my air conditioner in the back yard, and told me it was ok for now... Thank you

They are very thorough on checking the AC unit. The other company I used before did basically nothing and charged more! I would recommend the company for AC needs and will continue to use them!

Duane did an awesome job. Fixed our AC in no time. Price was reasonable to get cool air back with 90 + weather outside. I d recommend Sierra Air to all. Thanks guys I ll be able to sleep tonight.

Fast service and professional technician. Good follow through

We totally lived them. Tony was in every way friendly and helpful. And said they'd be there even after the sale. Everythingwas done very professional. We love our new AC SYSTEM. Their staff and workers are very knowledgeable people. Many thanks to all

Do not trust these guys.
We had them inspect our HVAC system as part of buying the house. They said all was good. We then had them come or to look at an issue and they said the system was undersized and inadequately designed for your house. They are worse than awful. Do not trust them.

Very nice team. Came to change ducting at our home. Very professional and additional crew came in to finish job on time.

I have used Sierra Air for over five years, they easy to deal with and take care of our maintenance and repair needs at a reasonable price, I highly recommend them.

I have to say I was a bit nervous about calling for an A/C repair in June I was expecting the worst. But Dago was up to the task and was able to reasonably and quickly troubleshoot my problem to get us working. We then discussed some plans for the Heating and Cooling system since we just moved into our home three months ago. Even reviewed plans for our hot water tank which is going to need some attention as it is older and not to code. Thanks so much for the discussion and assistance with future plans. I will definitely be using Sierra Air for my future upgrades. The whole experience from scheduling to the actual appointment was very efficient.

Great customer service, our furnace quit working this morning, and of course it was Saturday morning, we called other hvac companies in our area , half did not answer, called Sierra Air, they answered, and got our furnace up and running the same day. We are very satisfied with their service.

Sierra Air is top rated by Angies' list and they deserve the rating. They were prompt, professional and courteous. The tech. was a very nice person.
We had an emergency and Sierra Air was there first thing in the morning.
We were very satisfied with the Sierra Air experience.

The Home Comfort Club program works great for our primary residence and rental.

Sierra Air Conditioning & Heating geothermal ground source has been a huge help with our new house. We needed a whole geothermal system for a 4,000 square foot house and these guys were total pros! I mean if you have any geothermal questions or concerns about geo heating or geo cooling they have all your answers - total pros!

Sierra Air,

Thank you for taking the time you did to help explain my options regarding the purchase and install of a new system, I would give you a 10/10 on your presentation.

Best regards,
Dave

Very impressed with Kyle. He called and came early, was extremely through and professional. He left a checklist and emailed me all the details of the service. Have used Sierra Air for years and would highly recommend to anyone.

Duane worked on my system, he was efficient at his work and knowledgeable on the system.

David and Tim were knowledgeable and took pains to answer every question. They were professional and clean and friendly and went the extra mile

Technician was knowledgeable, courteous and efficient. He kept me informed of everything he did. He left the work area clean.
This is an excellent company.

Had my ac unit reviewed to make sure it was still in top top shape Kaden did an awesome job answering all my questions gave me peace of mind thank you

We have been Sierra Air customers for decades. The service is always exceptional and Dan is an excellent example of that. He's very personable.

This is a second review for Tim at Sierra Air. Excellent service, very personable, solved the problem.

I am incredibly disappointed in how I was treated by the office staff. I signed up for the Home Comfort Club in July and decided to pay the whole year up front rather than pay monthly payments. Later that month, we had our AC unit checked out, regular maintenance, by Tim who was incredibly professional and knowledge. We were very happy with this part of the service. Yesterday my husband received a phone call from Sierra Air saying they had been trying to get a hold of me because my credit card was declined (later found out they apparently had typed my number in incorrectly, it happens, no big deal) when trying to charge for the Home Comfort Club. However, this representative told my husband I wouldn t return any of their attempts of communication to pay the decline amount. Since I signed up a month ago, NO ONE called me, never received anything in the mail, or did not get an email regarding this matter. I don t appreciate Sierra Air making it seem as if I m dodging their calls to make a payment when no one contacted me regarding this situation. I called and spoke with Terry regarding this matter. She did apologize, pushed the blame on someone else saying they were supposed to call me, and said they 4,500 customers to manage. I asked what attempts were made to contact me and she said it is up to this other person to document forms of contact which Terry didn t have access to and therefore wasn t able to tell me. This is incredibly disappointing a month into being a customer with Sierra Air. I don t appreciate their customer service saying I m refusing to call them back, dodging their attempts, when absolutely no contact was made to me by either phone, mail, or email (which they have all correctly inputted into their system). The lack of communication is incredibly unfortunate. We customers don t know what s happening unless someone is willing to communicate with us. This is a huge deal breaker for me. I don t appreciate being made to look like a fool when a representative has dropped the ball. I m giving two stars because we were really happy with Tim and the services we received at our house.

Tech was great - showed pictures of condition of when he arrived and when he was done.

Start to finish one of the most professional, HONEST, and fun contractors to work with in the building of our new home!

I was very impressed and pleased with the person that check my air and heating equipment. The ones in the past didn't seem as efficient. I hope you send this person in the future to check the equipment at this house. Thank you.

Very knowledgeable and thorough. Did a great job servicing both my furnace and air conditioner.