I have warned the company from which I buy online ...

I have warned the company from which I buy online to send me parcels with you again, zero professionalism, site updated 2 times a day, my parcel is being delivered from 8.55 Rome to Rome and no one has been seen yet. Do you think that people have nothing to do? What is the use of the company that sends you our phone number if you don't use it? Maybe you lost the courier or you took advantage of government incentives and you sent it to scooter?