Sahara Chrysler Jeep Dodge Ram Reviews

The team was excellent!
Taha was wonderful he understood exactly what we wanted. The experience at Sahara Jeep is so very awesome!!!

They work really hard for the customer. Huge plus is they don't work on commission so there is no pressure!

The staff are courteous and professional. The facility is nice and maintained and is one of my favorite dealerships in the valley. But the last two times I brought my vehicle in for oil changes, there were greasy mechanic fingers and oil drippings on my hood and front fascia. This is not acceptable. It literally takes seconds to wipe em down and present the vehicle back to the owner the way it was brought in. I spend money to take really good care of my Charger and try to maintain a clean and detailed vehicle. Respecting that back, will do wonders to the owner.

I purchased a vehicle from here on 9-7-2015. The sales rep Joe G. was all to happy to go on about how we were purchasing a certified used vehicle that was fully inspected. (Expecting they would back what they sell) After driving it off the lot a day later i noticed it was shifting roughly between gears once it warmed up and a strong cigarette smell inside the car that wasn't present when I left (likely masked by the air freshener). I found out the smell was caused by the completely black cabin filter that they claimed to have checked during their "certified used inspection. Now this was a 2014 Dodge Charger. I took it to another dodge dealership since it was still covered under factory warrantee and they said the trans was leaking and was two quarts low. I called Sahara Chrysler Jeep Dodge and they gave me the well this must have happened after you drove it off the lot line of trash. When I walked into service I was completely ignored by three employees who looked directly at me and my 3 year old daughter and just continued to pick up the phones and call people without saying anything like, "We will be right with you." I had to leave my car with them and be stuck with a rental that was falling apart for two days just for them to turn around and say nothing was wrong with it and they somehow managed to damage the rim while servicing it. They say they are an honest dealership but.... they didnt tell me about the rim, I had to find out about it on my own. Sure enough i got it back home and noticed the rough shifting again and a loud clunk while shifting to reverse. To put the icing on the cake three weeks after we left the lot the finance guy started asking for extra documents to support both of our incomes. My wife and I were told we were approved after the sales rep went back to the sales tower and when we signed the paperwork in finance. We clearly explained to them how our income was and they even stated they only needed me on the loan. On the forth week they contacted me saying the bank didn't feel our income matched up and wanted me to call the used car manager, Dan (the owners son). After speaking with him he stated the bank wanted to increase the APR approx 1% and I told him I was tired of the run around and suffering I got with this vehicle and I simply wanted my trade in back as they were attempting to change the financing terms which allows me to take my trade in back by Nevada law. He initially agreed saying , "I respect your decision and want you as the customer to be happy." So I arranged to come pick up my trade in the next day. No surprise.... he called before I was about to leave and told me that the bank decided to finalize the deal with no reason as to why other than, "I dont know they must have made a special exception for us." Then when I told him wanted to speak with my wife about returning the vehicle he said, "Sorry there is nothing I can do since it has been finalized." I called the finance guy Nick and he stated to me that the dealership ate it on the increased finance charges to keep me in the vehicle against my wishes. To this day almost 40 days later my trade in had not been paid off. I found out that they sent the pay off the the wrong address and I was being charged late fees. Also I still have not received the green slip that was allegedly mailed to me a week ago so the car has had expired registration since 10-7-2015 since i cant register it without the green slip. Simply put as others have said here they don't back what they sell and they are as shady as it gets. I have been unable to get a hold of any of the three of them regarding my continued issues, Nick, Dan and Joe. After several ignored voice mails I've given up hope on any help from this dealership. The only good employee they have here that I interacted with is Chris B. in service who went above and beyond to fix my damaged rim that was caused by the initial service visit. Aside from that you should stay far away from this place.

We took our 2013 Dodge Challenger for maintenance. they were very fast on diagnosing the problem.

Lousy Customer Service. The Finance Dept never answers it phone and doesn t return calls.

I just wanted to give a big thank you to Larry in the service department! He has made my whole experience there very pleasant! He is a huge asset to this business. Thank you Larry for everything you have done.

When my husband mentioned getting a car I wasn't interested in going to the dealership I didn't want the hassle of the car salesman. I didn't want to feel attacked walking onto the lot and didn't want to haggle prices. We wanted to look at a new Chrysler so we went into Sahara. Dustin wasn't pushy at all he was patient when we wanted to drive a few different cars and did everything he said he would when we purchased the car. They worked with us a little on the numbers to get us where we need to be and a week after purchasing the finance manager called to say he got my 3% down to 0% and I needed to come back to sign the new contact. I'm pretty sure that's never happened in the history of car sales for that reason alone I would purchase another car here. I could tell he wasn't thrilled when I wasn't interested in an extended warranty but I made it clear I wasn't and he moved on. Thanks for the great experience Dustin!

I was so excited after my visit to Sahara Chrysler Dodge Jeep. When I walked in I was welcomed right away by Michael Bookman I will soon be needing a new car. I didn t know what I wanted and he has helped me narrow down my search. Although I haven t made my purchase yet, I am looking forward to coming back to buy from Michael. I was very impressed with his knowledge and he made the car buying process Fun! I felt as if I was talking honestly to an old friend when talking to Michael as soon as I can save up a little more. I will be buying my new car from Michael at Sahara Chrsler Dodge Jeep Ram. Wow lots to choose from!!

Do not come here. They do not inspect the cars they sell and refuse to stand behind them. Haven't even made my first payment and car is already breaking down. Had been in and out of the shop 4 times now. No one here is willing to help and much less knows what's going on. When you have an issue they will play dumb with you. The managers have been extremely disrespectful. This place is Crooked as hell. When I asked them what they are going to do to fix their "certified vehicle" the answer is plain and simple. Nothing.

DO NOT BUY HERE!!!! My son bought a vehicle to find a couple months later it had transmission problems. Then to be told it's not truly covered by the extended warranty. My son decided to get ride of the car only to find the Sahara Dodge had price gouged him so bad he was $7000 under water on the vehicle. Having to suck that up he still traded it in for a more reliable vehicle from an actual honest dealership. Then he went back to Dodge to get the refund he's owed on the Extended Warranty, Maintenance package and GAP insurance. And one guess what this horrible company said sorry but you need extra paperwork to do this. A letter from the financier saying it's ok for my son to get this money back. The financier has never heard of this. Sahara Dodge is using this to steal the money that is owed to my son. Crooks, Thieves and Thugs!!!!!
Can't say this loud enough DO NOT BUY HERE!!!!!

Say goodbye to your car for a few days, if you bring it in for service. 24-48 hours to get diagnosed for a faulty thermostat.

Caught them in a hustle!!! Had my battery replaced, they decided to install a aftermarket battery instead of a standard battery with no explanation or reasoning why. I arrive to pick up my vehicle, explain to the guy that s not the correct battery, even read him the parts number from his own catalog. I talk with the service manager and he explains to me that the standard battery is on back order and they don t have any, that s why they installed the more expensive battery. I call Chapman Dodge right down the street and they have plenty of them in stock. I call back Sahara and explain to the guy that I m bringing my car back to remove the battery and send it to Chapman since they have them. He then tells me that he found one in stock at his location, I can go ahead and bring it back there. Haha
Even if he didn t have them in stock, it took me 3 minutes to check another dealership and see they had them. Dealerships swap parts all the time, he could of had the battery delivered from Chapman. I d be on high alert when dealing with this dealership.

Great service, price is right. I trust them with my cars.

UPDATE: After filing a complaint with the Better Business Bureau, the dealership did order a spare for me. However, the responded to the complaint with some inaccurate information. Specifically, they gave wrong dates, indicating it had been more than 18 months since they initially requested a spare even though I provided a dated photo (attached to this review), and saying that Harold had called me when a spare came "sometime in 2014," when in fact I didn't even need a spare until July 2015. In other words, they protected their BBB rating but denied culpability. Their concern was not with customer service but with their BBB rating. In spite of having resolved my complaint, I stand by my initial 1-star rating of a business that shows lack of concern for their customers' safety.

Several months after purchasing a used vehicle from Sahara Chrysler Jeep Dodge, driving back from a road trip, I had a blowout and discovered that the lug pattern on the spare didn t match the lug pattern on the vehicle. Ergo, I effectively have no spare at all. I was 85 miles from home on a deserted highway, a place where roadside assistance will not offer towing to the nearest tire store.

After having someone drive to me from Las Vegas, take my rim to Vegas for a new tire, then drive back to the desert and put it back on the car, I contacted Sahara about this problem. Harold, the ecommerce manager who worked with me when I first purchased the vehicle, said he would order the replacement spare and call me when it arrived.

I waited several days. No one called. I called the service department to see if it was there and was told it wasn t. I eventually forgot about it.

On February 1, I had another blowout. Again, I had no spare, so I had to go through taking my rim to a tire store again. Fortunately, I have a son willing to go through this for me.

Once again, I went back to Sahara to inquire about the mismatched spare. I again spoke with Harold. He said the entire staff has changed since we last spoke. I m not quite sure what that has to do with selling a car with a mismatched spare. The spare hasn t changed lug pattern, nor has the vehicle. I m still the same customer with no spare, still at risk of getting stranded somewhere without a means of transportation because they sold me a vehicle with a mismatched spare. Businesses change staff all the time; that generally doesn t absolve them of responsibility. I m totally confused by that statement.

Harold s comment was that with the new management, no one wants to take responsibility for this. Lay it in the customer s lap instead.

He offered to sell me a different car since I don t have a spare.

No. Wrong on so many levels, my head spins.

James with the service department has always been extremely helpful. Super happy with the truck and services I have had so far.

Ive been here three hours for an oil change and tire rotation. They say the oil change happened but i noticed that the tires hadnt been rotated and they tired to have me go without checking. I sent tue car back to rotate tires and am STILL waiting.

Great place to buy. Christian was great with everything from start to finish. In and out in know time. For all who were involved with my new 2017 Jeep Grand Cherokee Trail hawk, thank you for making it so easy !!

I brought my Chrysler Town and Country in on Friday. I had the same issue I ve had 2 previous times. The transmission is leaking fluid intermittently. The 2 previous times I brought it in there were no problems. I also requested them to look into my dvd/tv system since the screen had gone blank and I still had 6000 miles left into my warranty. I was called later the afternoon by Larry Fuller in the service department stating that they cannot check my transmission unless I purchase a new battery for $300. Not a terrible amount of money, however when the transmission is not ran off of the battery what s the point. I went down to the dealership and spoke with Larry. I asked him to put a new battery in my van just to check my transmissions and then put my old battery back and his exact words were we do not have any battery s in stock at this store. Ok I said, but you called me earlier and told me and said that if I bought a battery for $300 you could check my transmissions and dvd/tv... he said correct.. so I said, you guys don t carry any battery s in stock in your service department, but if I give you $300 right now for a battery, you can fix my transmission and my dvd/tv.. his exact words were YES..
Thank you Larry Fuller and Sahara Dodge for showing your true colors of lies and deception. At least you were honest about taking advantage of me Larry.. if you could have told me my alternator was acting up and under voltage I possibly would have had a normal conversation with you.

Did a great job of taking care of us. Their no haggle price was better than I could squeeze out of the competition.

This dealer told us we needed a new clutch ($4,000) and all that really need to be done was clear a bad code.

Always walking the Floor so if you need any help they are ready to assist you with any questions asked. I showed up just to order again a Part and right after getting out of my Jeep was asked what he could help me with even if it was just to show me where parts department was. Thank you Sahara Chrysler, Jeep, Dodge and Ram. This is why I go back when I need another Vehicle

The worse dealership I have ever purchased from, all I got was fake promises and lies I m now stuck with an over prices car with no warranty. Don t let them fool you.

Reason for visit factory recall air bag. And after job done air bag light is up? When I ask what s up and answer was diagnose and fix quote was around $700. Please don t visit this location they will rip you off.

Great place to buy a truck,I have the Power wagon from Sahara Chrysler,

Brought our car in to get serviced for transmission issues and they claimed to have to order a part which took an extra day. Finally got the car back after 400$ in repair costs and the engine stalled out, engine light on again, took it to another shop and they said the previous shop only reset the engine light. PLEASE AVOID THIS REPAIRSHOP

I was happy and very satisfied with the exceptional service that I received from my recent visit at this location. Even though my vehicle was not purchase from this dealer, the staff was very attentive and nice. They all seem to know the answer to my questions and problem with my vehicle. As busy as they were on that day, they still took time in explaining and answering questions without me feeling like I was being rash. Excellent Service Indeed!

Very good service. Never dreamt it would be this quick

Denied service to a loyal customer I hope their sales department isn't the equivalent

Our sales person Carlos Martinez was very helpful, knowledgeable, and patient! Would definitely recommend him for any future car purchases!

Deshune Lawson was our sales guy and was absolutely amazing and professional. There was no hassle no pressure. The price was very fair. David Edwards in finance was upfront and professional. It was the best experience I've had at a dealership hands down.

Good dealership as far as prices go. I don't think you can go any where and bet there price. Salesman I had was good, no presser to buy truck. But when it comes time to do the paper work be on your toes.
This next part is totally my fault for trusting them: They told me they use my bank, West Star Credit Union, all the time . Will come to find out after I received the paper work they used Capital One Auto Finance.
So take it from me have your finances ready before you get there. Because they will use there finance bank that they get the kick backs from.

Been going to this place for every repair work my Jeep needs. The last time we went our car was returned to us with a deep scratch on the bumper. I wasn't happy about the way they handled that when I complained. I swore never to come back but unfortunately, with a great scarcity on good dealerships in our area we were left with no choice but to bring our jeep back for another repair/maintenance.

This time though, we were handled by Larry Fuller. And he's the main reason I'm writing this review. He works fast, easy to deal with and he listens to your needs. If you're going to this dealership for any service in the future I suggest you look for Larry because he won't disappoint you!

Great knowledgeable staff with a hassle free, no haggle approach. I m very satisfied!

I just bought a 2018 Nissan Kicks and Maceo W. Jr was the salesperson who helped me. He was such a joy to work with. He was not only very personable he was professional and very knowledgeable. Ge was not your typical pushy sales oerson. I am loving my purchase and would not only recommend Sahara to my friends but I would buy from them again as well.

Due to devastating personal issues, I was recently forced to immediately replace a vehicle. This was the most painless experience I have ever had EXCEPT that there is an alarm installed in the unit before you ever even see it with which I was uncomfortable, but agreed to anyway.

7/6/2016 UPDATE: The dealer installed aftermarket alarm nearly completely screwed up the electronics in my Ram which has cost me several trips to the Ram dealer where I now live. I paid $500 for an alarm that damaged my vehicle, and Sahara won't even consider a refund according to Harold Elam. The alarm company was nice enough to remove it, but would not consider a refund (didn't want another one).

I have made contact a couple of times with the selling dealer only to get stonewalled. I don't want to escalate this legally, but WILL if I don't get my money back for this defective and damaging alarm.

I AM open to hearing from the dealer on this, but am sick of being "put off" and ignored by them.

FURTHER UPDATE:: About 10 days ago, I talked with the general manager who told me they'd refund, on a prorated basis, for the defective alarm. I'm still waiting for the check. IF it comes, I'll upgrade my review of this dealership. If it DOESN'T, I'll let the courts decide how this goes. Dr. Elam is NOT a particularly honest person in that he told me he'd talked with the general manager about my issue, but the general manager had no knowledge of ANY such conversations. Hmmmm......

Service department needs major overhaul, poor customer service

My husband surprised me with my new Dodge Challenger yesterday. I was so EXCITED & HAPPY. I have wanted this car for so long. This year will be a very Merry Christmas for us. The sales guy Davion Pearson from Pomona was the gentleman that made it happen for us. We can't thank you enough. Happy Holidays from the Lou Family.

I would give it no stars but that is not an option!! Think twice about doing business with this dealership. I came here with cash in hand to buy a used vehicle. I was given one price originally but when I arrived I was then given a different price. After they gave me the long version of why they had to add the extra fees for options that weren't optional, and having already spent too much time there, I agreed to pay the new price but needed to go back to the bank to get the additional cash. I was then told to call when I was on my way back and they would have it detailed, gassed up and ready to go for me when I got back. Called from the bank to tell them I was headed back (20 minute drive) and still I was told great it will be all ready for you when you get back. I pulled into the parking lot, vehicle hadn't been moved. When I went inside I was told they were selling it to someone else. ARE YOU FREAKING KIDDNG ME? No apologies, just a straight up sorry about your luck attitude. I still cannot believe they treated me his way. No phone call, not a peep, not even mentioned when I called to say I was headed back to finalize the purchase of the vehicle. they were still saying yeah come on back. I spent half of my day and a half tank of gas in 100+ degree Las Vegas heat only to be told that they were selling the vehicle to someone else. Really, even after I completed the paperwork (which contained my personal information, not very happy about that) and was getting the funds to purchase. Its one thing if a person says they arent sure about purchasing, that they need to get back to you, I wouldnt expect the dealership to hold a vehicle in that case if they had another buyer. However, it is quite a different story when someone says yes I want to buy this car, let me go get the money I will be right back, they get the money, come back and you sell it to someone else, that's foul!!. Very, very poor customer service and business practices. I cannot imagine if they keep this up they will stay in business.

I came in looking for a car, I found one and told him I'm paying cash to give me the best possible deal on it, it was for 23k as you can see on the window and that's what I offered him. I talked to the lady that was helping me and I told her what I will give them for the car, she said she will talk to the manager and they came back saying they can sell it for 26k out the door I told them I would give them 23k and that they need to figure out what they can do if they want to make the sale. The manager said that that's not how they sell cars so I told him obviously and since I'm but desperate, and will not be BULLIED INTO BUYING SOMETHING TODAY I DON'T NEED, THEY HAVE TO COMPLY TO WHAT I WANT. AND HE COULDN'T MAKE THE CALL SO THEY LOST THE SALE AND WENT TO TOWBIN DODGE THAT TOO MY MONEY. DROPPED 23K ON A NEW FLEX FROM TOWBIN DODGE, AND SAHARA LOST A SALE THANKS TO THE MANAGER NOT WORKING WITH ME. SOME BIG GUY WITH GLASSES DIDN'T WANT TO MAKE THE SALE, AND IT'S ON MY TERMS AND MY WAY. DON'T SETTLE FOR ANYTHING ELSE, YOU DON'T HAVE TO TAKE THEIR DEAL THEY HAVE TO WORK WITH WHAT THE CUSTOMER WANTS NOT THE OTHER WAY AROUND.

If you looking for a jeep or dodge go here ask for Deshune you won't be disappointed!!! Great service!

Bought 2 new vehicles there in the same week, will never do business with them again and would go out of my way to make sure friends or family never make the mistake of going there, worst dealership I've ever done business with.

I would suggest going to another dealer that won't screw you over.

Avoid this place like the plague. I bought a brand new 2018 Chrysler 300 for my daughter s 16th birthday and they were too cheap to even give me a full tank of gas. They gave me a Nevada drive away permit on a California registration, in violation of the law. They promised they had a birthday bow, they didn t and forced me to scramble stores at the last minute for a bow. The finance manager made so many mistakes on the contract that I received three separate notices from the bank correcting the mistakes he made on the contract. Finally it s a month since I purchased the vehicle and they still haven t submitted the paperwork to DMV in violation of the law, and they refuse to extend my expired 15 day drive away permit, making my vehicle undriveable for the last 15 days. The finance director is so unprofessional it s unbelievable. He actually left me a message dressing me down as Dr. Dre .. I contacted the finance bank Ally Financial to charge back the dealership on this deal, and I will return the car, and I have retained an attorney to sue them for the multiple violations of the law.

Cannot express my disbelief at what just happened at this dealership. I went to look at a Challenger which they showed online as being available. Only to find out that the vehicle had a blown engine and they told me that this vehicle would still be sold as new. No discounts offered on the used/damaged. The fact that this car was not salvaged is unbelievable.

Best Car Buying Experience I've Ever Had!
Very polite staff and not pushy. Respectful crew for sure:)

Davion ws a very good sales man i appreciate what he has done for me and my mom.

I was a first time car buyer and they treated me well. The staff is respectful and considerate and they work with you to get a good deal for your situation. Hopefully the construction is done quickly and the lot will be larger for more options in any flavor of vehicle you could want.

Come here to a get a good deal if you're looking for a new car! Ask for JJ, he's the man. If he's not available Hamid is also awesome. Dan is the sales manager and really hooked us up on our Charger!

There is one star here because it s the only way to write a review! This dealership is very shady, they thrive themselves on being so forward and up front pricing well what about their extended warranties? I know most say don t ever get one and unfortunately I m out a lot of money because I did. Word to the wise they DO NOT tell you there warranties are non-cancellable. I do not own the vehicle anymore with the warranty but hey that s too bad for me not there problem. They say it s transferable, transferable to what? Says you can t transfer to any entity in the business of selling or leasing motor vehicles. So again transferable to what? They have no interest in helping their customers or being honest. I have contacted them multiple times and they just don t care. This is a horrible way to do business not to mention the other issues I have with this dealership. If you notice nobody at this dealership even takes the time to respond to customers reviews, which is a clear sign of how they run their business.

DeShune Lawson was very knowledgeable, he did a fantastic job helping me out! I definitely recommend anyone to go see him!

Drove 35 min to test drive a car after speaking on the phone. Their website only had one picture and when we got there the car had yellow interior which was bad for me. But the worst part was the twst drive. It was literally 2 minutes long in a small square around the dealership and you can't go alone so me and my girlfriend couldn't go together since it was a 2 seat car. It was a 6 speed manual and i barely got out of 2nd because how short the test drive is. Biggest waste of time I've had at a dealer. How would you know if you want to buy a car by driving it 25 mph.

Drove by the dealership on the way to work! Stephen did an amazing job!

Friendly, great experience buying a car at this dealership.

The sales experience was 5 star worthy. My salesman was awswome and very knowledgable who listens well (5 stars for him alone only).

The reason I gave the overall 3 of 5 stars was because I was dissatisfied with the porters lack of judgment. The porters did a great job washing the body and cleaning the interior, but what upset me is that they completely slimed the entire engine compartment & undercarriage (frame, chassis, axels & suspension) in globs of Armoral. A pressure washer with soap and a firm hand scrub underneath would have done it. If I go off-road like this, it would attract sand like glue that would get into rubber seals and create new leaks. "Would the dealership then replace those future incurred leaks for free since they enabled them?" I know the porters meant well to look nice for delivery, but it's a rugged off-road vehicle and they should have known better.

I tried to bring it in to pressure wash and scrub the armoral off the engine, underside & wheel wells, but I was told I'd have to pay. My awesome salesman went to bat for me, but his boss or service mangager said no. They make my vehicle "un-offroad worthy," and now I have to compensate them to reverse their irresponsible actions? I affiliate with multiple Jeep clubs in Las Vegas, and I will have to warn my fellow Jeepers to either buy elsewhere, or if they do buy from Sahara, to babysit and micromanage the porters when washing their new Wranglers to ensure they don't slime heavy coats of shiny grease underneath.

Hands down...
Best dealership in vegas
Most honest
Bought both of my great vehicals here!!!

Very helpful and friendly staff, especially working with Ari. No pressure and willing to work with you. Up front pricing made it easy to decide and got a good deal with my purchase. I did my research and did my homework for my purchase. This dealership made the process quick and painless, without the hassle. Quality inventory and a must to check out if you re in the market to buy.

Honest and friendly staff. Didn't buy a car but definitely will when I am looking to buy a Jeep in the future.

This is a great dealership, Louis went out of his way to make sure everything went perfect with my new truck. I will definitely send everyone I know there for a car or truck...

Great Experience :) Bobby Lowry sold us a brand new Dodge Journey, it was a perfect fit for me and my family. If you're looking for a new car start here and ask for Bobby, you won't be disappointed.

Tried to help someone make a service appt and they were rude and unprofessional on the phone. not recommended

My salesman John at Sahara las vegas was accommodating, helped me in every way to bring my monthly payment down to what I can afford. Very informative, first time it was a pleasure to buy a car.

We were so fortunate to have met Chuck at Sahara Jeep as we shopped for a new car. Chuck is straightforward, honest, hardworking, and has a great sense of humor! When you come to this dealership, you are not hassled or pressured, and Chuck made sure of that. He helped us feel very comfortable with the daunting task of finding the perfect car. He answered all of our questions and made sure we wanted for nothing the entire length of our car purchasing experience. We felt that Chuck was our side the whole time, trying to get the best deal for us, rather than trying to shake down the car salesman for the best deal. Thank you Chuck for such a stress-free and enjoyable car buying experience! Kim and David Frampton also took great care of us! Thank you Sahara Jeep!

This place is just horrible to my car in at 8 am with an appointment by the end of the day car still hadn't been looked at and Wi-Fi sucks so your wait is even worse

Sold me a brand new car with unsafe issues. Car vibrates over 60 mph. And brakes makes its only 2 weeks old.

Went in for an extra key this morning for my Renegade. Was assured by the staff that programming of the key which I was shown would only take 1 hour. 2 hours later, I was informed that it didn't work and they'd have to call a different dealership to send them a key. As it was clear I was going to be waiting a while, I asked if the oil could be changed while I was waiting. Finally after a 5 hour wait my car was ready. No apologies were given for the staff not knowing their own equipment and not being able to find the parts they need, no discount was offered for any of the parts or services that I purchased, and my car wasn't even washed, which I thought was basically free with the oil change.

I plan on returning only for the laser cut portion of the key which needed to be ordered out. After that, nothing short of a personal apology from the owner of this dealership could bring me back.

They were excellent in service.we had a extraordinary fantastic sales representative name CJ Overman very helpful courteous kind in helping us finding a vehicle that we can afford a 2015 KIO RIO for which we love and especially on gas

Deshune Lawson was very helpful he is an amazing employer he answered every question that I had and he knows his job very well he should be Top salesman because he is on top of his job... Thank you for your help.. your lifetime client... Antoinette Brown 2016

Bate and Switch Advertising!!!! Stay clear of these people! They advertised a Ram 2500 Tradesman with a 14k discount. Robert called me in to see the truck, when I got there I was told they were bringing it around. I was then told it hadnt arrived yet but they were bringing a similar in stock truck up that they could sell at the same price. Then they said the price is only good for fleet customers and continued to try and sell me. Their ad never mentions that it is a fleet customer price only. Anything to get you on the lot. Unscrupulous people. I have the ad to prove it if anyone would like to see it. It's been hours since I left and they still have the ad up! Buy a Chevy!

I travel a lot for work, and my jeep needed a 4 wheel drive service last minute before I made my next cross country trip. Larry was able to fit me in to the schedule to service my vehicle, and provided me with a loaner car. Larry was friendly and went above and beyond to make sure my car was finished before I left town. Larry sent me text updates with the progress of my car. I have had my car serviced twice by Sahara CDJR, and Larry was my representative both times. Great service experience!

Tell Tedd I said thank you for wasting my time and gas. I drove 30 minutes to and I gave him stock # 11824A. Which he stated was available and upon arrival that vehicle not nor was a silver one mentioned available the point of calling is to confirm availability. I am very dissatisfied as I made it pretty clear wait particular car I wanted and price prior to setting up my appointment

6 months after getting a vehicle from them, I needed to get copies of my warranty info in order to ha e repairs done. I spent 3 weeks being forwarded to "someone that can help me". Then I was told by 2 different guys that they would email my warranty. However it took 3 weeks of me calling, and leaving voice mails that were never answered. Their customer service is horrible. They didnt have any problems blowing up my phone when they were trying to sell me the vehicle.

Hands down the BEST dealership in town. Friendly, helpful, and willing to go out of their way to make you happy!

Went to buy a part and the guy in the service department was kinda rude but the young man is the parts department was very kind and helpful.

I brought my truck for a 60,000 miles transmission fluid and filter change.and a Multi inspection befit they did the work they ask did it tell you it cost $269 when you booked your Appointment yes it did . Well after they say my truck was Finished I go to pay they tell me $369 dollars.wow that s a lot of tax they tell me they put new pan and some other stuff I m like you didn t tell me about all the extra work they tell me In there Opinion you need to do all the extra work besides The fluid and filter change.so they will do more work to your truck and not tell you and charge you more after it s all done.and I get home and check under the hood my windshield fluid it s empty The dipstick for the coolant was bone dry It was dust all on my engine and I can tell there was no disturbance of the dust of them checking the engine filter or anything I was Charles those things worse part of the multi inspection I will never go back to Sahara Chrysler Dodge.

The help are very nice. They no longer make part I wanted but they told how I could find a after market sources.

Worst experience with a dealership in my entire life. 6 calls to finally get connected with parts, another 8 calls to get to service, but only with the help of a manager. First available appointment was a week out...and they need 2 days to replace an oil pressure switch...really? It is a 3 hour job with a good mechanic. I made the appoint knowing I would not go and decided to go to another dealership. If you want an exercise in futility...call to find a part and schedule service from this joke of a dealership. I can not imagine what it is like going into that zoo. Stay away from this place.

Deshune was awesome as usual. This is the 3rd time he's helped me get into a car. Each time was just as good as the first. My entire family comes back to SAHARA just for his service. Mainly because he tells the truth about all the options we have. He always finds a way to satisfy us by staying within our price range, making sure we have made the right choice before any finalizations, and walking us through each option of car to test drive each product.
Deshune impressed each of us with his customer service. Especially since he doesnt get commission for any of the cars he's helped us drive away in.

Awesome
I really had a good experience I didn't feel rushed pressured I told Cody exactly what I wanted and he found it and gave it to me simple as that. I look forward to purchasing more vehicles from you all in the future. Also I enjoyed being assisted by the lady that shows you how to use all the cool gadgets in the car if you're not familiar.

J.R. was great, very friendly and helpful and NOT pushy.

Horrible service. It takes all day to get an oil change. The manager of the service department doesn't answer his calls. I will not be taking my car here again.

This was the best car dealership I have ever been to. Everyone was very friendly and helpful. I went in there with my daughter to just look at cars for her and left out with 2 cars. This was the best experience at a dealership I ever had.

Amazing. I hate dealerships because of how pushy these guys are and they usually lack knowledge. Go see Adam! Simply amazing! This dude knows his stuff and is not pushy at all