Danny McKillips

Review of Sahara Chrysler Jeep Dodge Ram

I purchased a vehicle from here on 9-7-2015. The s...

I purchased a vehicle from here on 9-7-2015. The sales rep Joe G. was all to happy to go on about how we were purchasing a certified used vehicle that was fully inspected. (Expecting they would back what they sell) After driving it off the lot a day later i noticed it was shifting roughly between gears once it warmed up and a strong cigarette smell inside the car that wasn't present when I left (likely masked by the air freshener). I found out the smell was caused by the completely black cabin filter that they claimed to have checked during their "certified used inspection. Now this was a 2014 Dodge Charger. I took it to another dodge dealership since it was still covered under factory warrantee and they said the trans was leaking and was two quarts low. I called Sahara Chrysler Jeep Dodge and they gave me the well this must have happened after you drove it off the lot line of trash. When I walked into service I was completely ignored by three employees who looked directly at me and my 3 year old daughter and just continued to pick up the phones and call people without saying anything like, "We will be right with you." I had to leave my car with them and be stuck with a rental that was falling apart for two days just for them to turn around and say nothing was wrong with it and they somehow managed to damage the rim while servicing it. They say they are an honest dealership but.... they didnt tell me about the rim, I had to find out about it on my own. Sure enough i got it back home and noticed the rough shifting again and a loud clunk while shifting to reverse. To put the icing on the cake three weeks after we left the lot the finance guy started asking for extra documents to support both of our incomes. My wife and I were told we were approved after the sales rep went back to the sales tower and when we signed the paperwork in finance. We clearly explained to them how our income was and they even stated they only needed me on the loan. On the forth week they contacted me saying the bank didn't feel our income matched up and wanted me to call the used car manager, Dan (the owners son). After speaking with him he stated the bank wanted to increase the APR approx 1% and I told him I was tired of the run around and suffering I got with this vehicle and I simply wanted my trade in back as they were attempting to change the financing terms which allows me to take my trade in back by Nevada law. He initially agreed saying , "I respect your decision and want you as the customer to be happy." So I arranged to come pick up my trade in the next day. No surprise.... he called before I was about to leave and told me that the bank decided to finalize the deal with no reason as to why other than, "I dont know they must have made a special exception for us." Then when I told him wanted to speak with my wife about returning the vehicle he said, "Sorry there is nothing I can do since it has been finalized." I called the finance guy Nick and he stated to me that the dealership ate it on the increased finance charges to keep me in the vehicle against my wishes. To this day almost 40 days later my trade in had not been paid off. I found out that they sent the pay off the the wrong address and I was being charged late fees. Also I still have not received the green slip that was allegedly mailed to me a week ago so the car has had expired registration since 10-7-2015 since i cant register it without the green slip. Simply put as others have said here they don't back what they sell and they are as shady as it gets. I have been unable to get a hold of any of the three of them regarding my continued issues, Nick, Dan and Joe. After several ignored voice mails I've given up hope on any help from this dealership. The only good employee they have here that I interacted with is Chris B. in service who went above and beyond to fix my damaged rim that was caused by the initial service visit. Aside from that you should stay far away from this place.