Rochelle Ottman

Review of Sahara Chrysler Jeep Dodge Ram

I would give it no stars but that is not an option...

I would give it no stars but that is not an option!! Think twice about doing business with this dealership. I came here with cash in hand to buy a used vehicle. I was given one price originally but when I arrived I was then given a different price. After they gave me the long version of why they had to add the extra fees for options that weren't optional, and having already spent too much time there, I agreed to pay the new price but needed to go back to the bank to get the additional cash. I was then told to call when I was on my way back and they would have it detailed, gassed up and ready to go for me when I got back. Called from the bank to tell them I was headed back (20 minute drive) and still I was told great it will be all ready for you when you get back. I pulled into the parking lot, vehicle hadn't been moved. When I went inside I was told they were selling it to someone else. ARE YOU FREAKING KIDDNG ME? No apologies, just a straight up sorry about your luck attitude. I still cannot believe they treated me his way. No phone call, not a peep, not even mentioned when I called to say I was headed back to finalize the purchase of the vehicle. they were still saying yeah come on back. I spent half of my day and a half tank of gas in 100+ degree Las Vegas heat only to be told that they were selling the vehicle to someone else. Really, even after I completed the paperwork (which contained my personal information, not very happy about that) and was getting the funds to purchase. Its one thing if a person says they arent sure about purchasing, that they need to get back to you, I wouldnt expect the dealership to hold a vehicle in that case if they had another buyer. However, it is quite a different story when someone says yes I want to buy this car, let me go get the money I will be right back, they get the money, come back and you sell it to someone else, that's foul!!. Very, very poor customer service and business practices. I cannot imagine if they keep this up they will stay in business.