Pam Boling

Review of Sahara Chrysler Jeep Dodge Ram

UPDATE: After filing a complaint with the Better B...

UPDATE: After filing a complaint with the Better Business Bureau, the dealership did order a spare for me. However, the responded to the complaint with some inaccurate information. Specifically, they gave wrong dates, indicating it had been more than 18 months since they initially requested a spare even though I provided a dated photo (attached to this review), and saying that Harold had called me when a spare came "sometime in 2014," when in fact I didn't even need a spare until July 2015. In other words, they protected their BBB rating but denied culpability. Their concern was not with customer service but with their BBB rating. In spite of having resolved my complaint, I stand by my initial 1-star rating of a business that shows lack of concern for their customers' safety.

Several months after purchasing a used vehicle from Sahara Chrysler Jeep Dodge, driving back from a road trip, I had a blowout and discovered that the lug pattern on the spare didn t match the lug pattern on the vehicle. Ergo, I effectively have no spare at all. I was 85 miles from home on a deserted highway, a place where roadside assistance will not offer towing to the nearest tire store.

After having someone drive to me from Las Vegas, take my rim to Vegas for a new tire, then drive back to the desert and put it back on the car, I contacted Sahara about this problem. Harold, the ecommerce manager who worked with me when I first purchased the vehicle, said he would order the replacement spare and call me when it arrived.

I waited several days. No one called. I called the service department to see if it was there and was told it wasn t. I eventually forgot about it.

On February 1, I had another blowout. Again, I had no spare, so I had to go through taking my rim to a tire store again. Fortunately, I have a son willing to go through this for me.

Once again, I went back to Sahara to inquire about the mismatched spare. I again spoke with Harold. He said the entire staff has changed since we last spoke. I m not quite sure what that has to do with selling a car with a mismatched spare. The spare hasn t changed lug pattern, nor has the vehicle. I m still the same customer with no spare, still at risk of getting stranded somewhere without a means of transportation because they sold me a vehicle with a mismatched spare. Businesses change staff all the time; that generally doesn t absolve them of responsibility. I m totally confused by that statement.

Harold s comment was that with the new management, no one wants to take responsibility for this. Lay it in the customer s lap instead.

He offered to sell me a different car since I don t have a spare.

No. Wrong on so many levels, my head spins.