Reviews 185 Page 2 of 2
Filters:
Rating
Language
Sort:
Most recent

I've been with SafeTech for almost 6 years.

I've been with SafeTech for almost 6 years.
I am very satisfied with the services offered and especially happy with the technical service/maintenance I recently had to my existing home alarm system.
They came out ASAP and fixed the issue quick and professionally! SafeTech's Tech Team Rocks.......
Jonathon is a Champ!
Thanks again,
Spiros

Our home had an older (DSC PC2500) wired system an...

Our home had an older (DSC PC2500) wired system and after some recent renovations, a couple of the zones weren't working anymore and the trouble light was on the panel. Our monitoring company at the time was ADT, so I called them for service. They never returned my call. After a few repeated attempts, I finally managed to get someone to come out. The ADT technician said this was too old of a system and that we should talk to Sales about upgrading our panel and maybe some of our sensors. So we did. The salesperson was terrible and we could tell we were being misinformed, so we decided to look for another company to fix our system and take over monitoring.

We found SafeTech via HomeStars and their website showed that they supported our older system. Boy are we glad we found this company. What a completely different experience to ADT. They replaced our control panel for way less than ADT claimed it would cost if they were to do it. They fixed the disconnected wiring to the affected zones, moved a zone for us, and had the system up and running in no time for an extremely affordable cost. We immediately switched our monitoring to SafeTech as well. We've had a couple of false alarms that have been responded to quickly.

Lastly, every person at this company in sales, installation, technical support, and monitoring that I have dealt with over the past year has been extremely friendly and professional. Never once have I felt that I am getting ripped off.

I would highly recommend SafeTech to everyone who needs a home security system.

Since I have joined Safe Tech in 2001.

Since I have joined Safe Tech in 2001.
I'm happy overall and feel very secure
with the system. Good service and
competitive pricing, also reliable company.
Safe Tech was easy to communicate with,
and responded well to our needs.
Thank you.

My dad signed up with these guys a while ago and t...

My dad signed up with these guys a while ago and they didn't honour the credit they were supposed to apply to his account. For months he would call in about it and every month another bill would show up with no credit applied. He finally gave up and told them to cancel his service. He unplugged his system. Bills still kept coming. Cancelled several more times as he received several more bills. He thought it was finally done. Now my dad has moved and I live in his old house. Guess what showed up a couple days ago? ANOTHER BILL. This certainly feels like harassment. I will NEVER sign on with them and will vehemently speak out against them to anyone who asks me my opinion about alarm companies. Makes me think most of these "5 star" reviews are completely fake.

Great experience. I phoned for some help, and Sha...

Great experience. I phoned for some help, and Sharon sent Jonathon in two days. He quickly evaluated the faults in my alarm system, offered what had to be remedied and then once he had my ok he quickly complied. Sharon then followed up and then provided me with the latest alarm manual. A professional company through and through

I recently switched to this alarm company. The tec...

I recently switched to this alarm company. The technician sent three times to ensure it s 100% up to my satisfaction. The system is wireless and it s very reliable. I can even use my app to arm/ disarm my house. I am very happy with this company. They deserve a good and honest review from me. I would have given 10 star if possible. The person who helped me through out this is Sharon. Thank you Sharon.

We've used Safe Tech for many years in several loc...

We've used Safe Tech for many years in several locations. Their service is the best all around. Any problems we've had with equipment were always resolved quickly and easily. The customer service is superb. Highly recommended

SafeTech is obviously a company that prides itself...

SafeTech is obviously a company that prides itself on superior customer service! I switched to SafeTech from another alarm company because I wasn't happy with that company's monitoring service. Not only did I get more attentive and accurate monitoring, but I also got a lot of advice on equipment, superior equipment servicing and a cost savings to boot! When I moved, I did not hesitate to ask SafeTech to install an alarm system at my new house. I also asked SafeTech to re-key my locks. I have been very happy with SafeTech. I would recommend SafeTech to anyone who is looking for better home security.

Incredible customer service from Malik and technic...

Incredible customer service from Malik and technical support from Mike makes our experience positive. Just call them and they will guide you through anything you need. Thank you for always giving us the best service along with the best price anywhere. I highly recommend Safe Tech!!

we've been with SAFE TECH ALARMS for almost 4 year...

we've been with SAFE TECH ALARMS for almost 4 years nothing but great experience
we are about to expand our business with a new store location and we decided to go with them again!
they have excellent service and a great price! definitely suggest to other fellow store owners

UPDATE - It's now been 4+ years with Safetech - an...

UPDATE - It's now been 4+ years with Safetech - and they're still. really. great!

Responsive, helpful, attentive, and still "small" enough to make me feel like I get personalized service. I'd recommend them to anyone - turns out my parents have even had them for years as well - happy all around!!

We have been with Safe Tech Alarm Systems for at l...

We have been with Safe Tech Alarm Systems for at least eight years... Today the Technician came to update and service our Alarm System... Peter was fast, efficient and very knowledgeable ... our minor issues fixed.. thank you Peter and SafeTech, we would highly recommend them!

Not impressed so far. Moved in end of January, did...

Not impressed so far. Moved in end of January, didn t connect service yet. Previous owner said they called in and cancelled and gave me the master code. I need the installer code. Safe Tech is unwilling to provide that code unless I have service with them.

When I called as a new owner they said there was still service under the previous owner. So they have been billed for 5 extra months by this company. By the reviews this is their standard protocol.

Still no installer code. I ll never use this company for sure!

SafeTech has great service and helpful people and ...

SafeTech has great service and helpful people and I'm really enjoying my new alarm system. It gives us great peace of mind when travelling, or even within town. Would definitely recommend to anyone!

It has been 7 years since I called Safetech for a ...

It has been 7 years since I called Safetech for a home alarm system. The system is still running perfectly. Alarm went off couple times and we received phone calls within minutes every time to make sure we were ok. We are very happy with Safetech.

I have been a Safe Tech customer for over 6 years ...

I have been a Safe Tech customer for over 6 years at one of my business locations. I was very satisfied with our recent alarm system install at another location. After installation, the wireless door contact proved to not be as reliable as needed. Safe Tech made it a priority to trouble shoot the problem and ultimately, switch the system to a wired system. Not only were the on-site technicians very friendly, the Customer Service Manager made multiple calls to advise me of the next steps and to follow-up to ensure I was satisfied. Overall, I regard Safe Tech as a company that cares about it's customers and wants to ensure complete satisfaction.

After many years with an "international" security ...

After many years with an "international" security company for unknown reasons they failed to reply to any requests we had made for advice or even how to add an upgrade to our existing system. Monthly payments continued to be withdrawn from our bank account. Exasperated, we finally sought out other security providers and chose a local company SafeTech. The changeover went smoothly thanks to the company's friendly and knowledgeable technician. We now look forward to our future security needs being supplied by SafeTech.

Want to thank-you so much for the quick wonderful ...

Want to thank-you so much for the quick wonderful service in helping me switch from a landline to cell phone monitoring. Couldn't have been easier! Thanks to Sharon and her team for exceptional customer service!

Excellent service and experience from first contac...

Excellent service and experience from first contact and ongoing with monitoring our alarm. The staff at SafeTech put together a comprehensive package for our system and installed our alarm so that it effective yet discrete in our home.
When we have accidentally set of our alarm we receive a call almost immediately checking on our well being. This is especially impressive as they even call after we put in our cancel code - I so appreciate how they look out for us!
The aftercare customer service is wonderful. My emails are answered very quickly and phone calls are to live people who have helped with all questions I have had. I do not hesitate to recommend SafeTech!!!

Made me sign a three year contract that I never wa...

Made me sign a three year contract that I never wanted and then had to fight to get out of it.
They tried to make me pay for equipment that was already paid for, I had to send them proof.
Worst experience...

This company does not care about long term custome...

This company does not care about long term customers or small businesses.

I had been a customer for 11 years and for the last 5 yeas had repeated problems with the company not calling when the alarm went off. I reached a breaking point when over a 6 month period not only would the technicians not show up for booked paid appointments no one with any authority to do anything would return my phone calls or emails. I was asked to write a detailed email outlining specific issues to someone in senior management and he never followed up or even discussed it with superiors as every time I brought it up with anyone they had no idea what I was talking about. When I finally cancelled my account no one even acknowledged receiving the email for cancellation or that I had also told 2 different people over the phone I was cancelling the account. Furthermore the person I spoke with 2 months after cancelling seemed surprised I did not want to discuss rectifying the situation when no one would discuss it with me for 6 months. In addition to poor service a technician drilled through a fire rating on a fire rated door that I had to replace at my cost because without the fire rated sticker it no longer passed inspection for the renovation of my store.

Safetech Alarm is an extremely reliable company wh...

Safetech Alarm is an extremely reliable company who is professional, accommodating and friendly. I had their system installed at my previous home and used them again for my current home. Their customer service is top notch and their technicians are very knowledgeable, careful, and detailed. We love being able to arm/disarm the system manually or through an app. We feel safe knowing that we can check if our home is secured with the simple touch of a button. My family and I strongly recommend this company for your security needs. You will not regret going with them.

We did a lot of search for Security companies, to ...

We did a lot of search for Security companies, to make sure we are safe and our house is monitor, our choice landed us with Safe Tech, they have the best offer, great service and very knowledgeable staff. They answered all of our questions and make sure the package we selected is the right one.
I totally recommend their service for anyone who want his home to be safe.
Thanks for your services Safe Tech
:)

With safety concerns on the rise, I found myself s...

With safety concerns on the rise, I found myself sleeping lightly and constantly worried at night about the security of my home and family. Safe Tech came recommended by another family member. From my first call, it was very easy to understand and determine the best system application for my home. Installation was quick and before I knew it, my system was up a running. The sense of security I now have at night and while I am away is tremendous and it also helps keep an eye on the kiddo's movements during the day. I would highly recommend Safe Tech if you are considering a new security system and at a very reasonable monthly cost!

Safetech set up our commercial kitchen 5 years ago...

Safetech set up our commercial kitchen 5 years ago with door sensors, CO sensor, smoke sensor and a fridge high temp alarm. There are always small glitches when working with so many sensors, but Sharon has always been there for us, and always finds a quick solution. Thanks Sharon and team!

They WILL NOT cancel your service. I canceled my s...

They WILL NOT cancel your service. I canceled my service in January, 2019, but they are keep billing me. I talked to Malik and Nadia (owners) many times. I talked to their customer service at least 10 times. I had this service for last 7 years.

It is a great experience having Security Alarm Mon...

It is a great experience having Security Alarm Monitoring through SafeTech .
The customer Service is excellent,responsive and responsible.
i had requested to upgrade my sysrem and Malik responded me in a timely manner to accommodate our need to include few sensors at our home to further strengthen security and safety measures.
i asked for a specific convenient time and he respondedquickly by scheduling that time slot.
Everything about the contract and charges was explained in detail as our expectations.

I was going to try one of the highly publicized sy...

I was going to try one of the highly publicized systems shown on TV, but then I did an internet search and came across SafeTech alarms. I was impressed first by their comprehensive services out of Canada not somewhere in the US, and when I spoke to them they told me that my current system can be easily updated, without any major costs. So I got a new smoke alarm to replace the one that was out of date and a pet-safe motion detector for upstairs. I can even feel safer as I get a message on my smartphone when my system is armed and when it is disarmed and by whom.... the tech support and the personalized advice is great... and the best part? monthly payment is under 25$

Reliable and responsive alarm company. Have been a...

Reliable and responsive alarm company. Have been a satisfied customer for the last 10 years and have experienced little to no issues. Would definitely recommend to others looking for home safety alarm system.

We have been very satisfied SafeTech residential c...

We have been very satisfied SafeTech residential clients in Brampton since 2001. They offer current products, very competitive pricing and responsive, professional customer service. Fortunately, we have never had an alarm situation during this time, but if that ever did happen, we feel very confident that SafeTech would be there to protect our family and property.

Safetech has been our security partner for our bus...

Safetech has been our security partner for our business and residence for a lot of years and has done a fabulous job. I have no problems with the system so far as the experience has been phenomenal. Krutarth has been our point of contact for all the negotiations and dealings. He has been on top of things. Great job and a great company!

Our business have our burglary and fire alarm with...

Our business have our burglary and fire alarm with Safe Tech for over 6 yrs. Great customer service with prompt responses (thanks Sharon!), never had an issue with their system. Customer Services/Technician very professional, polite, gives me excellent explanations, answers my questions and validates my understanding.

We have had them for 5 years. We asked to get a w...

We have had them for 5 years. We asked to get a worn out sensor fixed. I was disappointed they were going to charge to do it given that we've needed no service at all for 5 years. They missed the set appointment twice so we called and cancelled the service. It's a month later and they are still debiting our account. brutal. Post Google Review: SafeTech did respond after reaching out to them again about the issue and agreed to refund the mischarged month and apologized. The service person was helpful and that was appreciated. Added a star but still wouldn't recommend.

You need the service and professionalism SafeTech ...

You need the service and professionalism SafeTech Alarms provides. The SafeTech team of installers are knowledgeable and the the company's service, backed by cutting edge technology, is exceptional - so much so, that we do have great peace of mind for within both our home and business.

Last month I bought a new house and needed to inst...

Last month I bought a new house and needed to install security systems. Safe Tech provided clear and detailed consultation for me. After the system was installed, they would always check if the system is working properly. What I like about them is they are quite honest and really care about their clients.

I have been with Safe-Tech for over 15 years.

I have been with Safe-Tech for over 15 years.

All their client facing personnel such as Malik in Customer Service, Gabriel in Technical Support and Peter who makes house calls are competent, courteous, well mannered, and experts in their respective fields. All of them ensure that the client is 100% satisfied once you contact them.

Once you are set up with the equipment everything else such as monitoring, Bank fees etc. are handled so smoothly by the team like clock work. I must admit I only had to contact them handful of times during last 15 or so years, as I had no reason, which cannot be said of other service providers.

I wouldn't hesitate to recommend Safe-Tech to anybody who's is in the market for an Alarm Co. as they provide one of the best service for a reasonable fee.

We recently purchased a new home and had Safe Tech...

We recently purchased a new home and had Safe Tech install a new alarm system. The tech that came out was very friendly and knowledgeable and did a great job hard wiring our system. Originally we were concerned about a hard wired system as we didn't want holes in the walls but Safe Tech staff were right...you can't even tell and the system is very reliable.

This company is great and I recommend them to everyone I know.

We switched recently to Safe Tech Alarms because o...

We switched recently to Safe Tech Alarms because of the poor service that we had been receiving elsewhere. We are very pleased with the quick and attentive service that we have received so far. They came out to check our old system and were able to suggest how it could be improved. I like that it has a local address and phone that is answered quickly. by a real person.With our previous provider we waited online for lengthy periods in order to speak with someone from a large well known company and often got long menu choices that only led to more waiting. Happy to switch to Safe Tech.

Terrible company I had problems right from the get...

Terrible company I had problems right from the get go. I had the alarm installed ( I already had it in place) and they charged me $493.00 for the privilege of hooking up my equipment. Shortly after I called and asked if they could mail me an additional key fob(spoke to Steve) never saw it. Called back a couple weeks later as I noticed one sensor was missing from one of the windows,they said they would mail one,yep you guessed also never showed up.

After having the alarm in place for about a year I called and asked to cancel my contract, I had sold the property and was moving into a condo with in house security. sadly they will not cancel and I am still paying.. Warning do not sign a contract with this company unless you are sure you will be with them for the full length of the term!!!

I have service for more than 4 years, never had an...

I have service for more than 4 years, never had any problems with it, very efficient customer service. When ever there was a problem that occured, customer service was always there to help me solve any issues i had. Very reasonable monthly rates and i will definitely refer to my friends and family!

Totally satisfied with the Safe Tech Alarm Systems...

Totally satisfied with the Safe Tech Alarm Systems services! Very professional staff and dedicated customer service! Cost is very reasonable. No worries when your house is armed with Safe Tech!

I found Safe Tech to be very efficient in a timely...

I found Safe Tech to be very efficient in a timely manner with proffesional workmanship. Dealing with Malik was a complete pleasure. He took the time to explain everything in great detail. Thank you Safe Tech for the peace of mind... We definitely recommend Safe Tech. Thank you.

Sales-Professional, they know their stuff.

Sales-Professional, they know their stuff.
Customer Service-Excellent, easy to talk too.
Installation was seamless. Great People.
I would and have already referred Safe Tech Alarms to Family and Friends. They always answer the phone -not those annoying computerized messages.

Moving into a new house, SafeTech was great in giv...

Moving into a new house, SafeTech was great in giving us the best rate and was very helpful in accommodating our schedule. Malik was very helpful with any concerns we had and very fast to reply. Thank you!

We called Safe Tech Alarm System to install our ho...

We called Safe Tech Alarm System to install our home alarm. One of the Salesmen contacted us immediately and set up the appointment to see us. The same day he visited our home and gave us brief information about the alarm and how to operate the system. In next day installer came to our home and installed the Alarm. We were very satisfied his job. We were very happy and thankful to Safe Tech Alarm System.

I moved from Toronto to Ottawa and I need an alarm...

I moved from Toronto to Ottawa and I need an alarm system in my new home, I reviewed a few companies and called them but their answers were very vague.
But Brant at SafeTech understood my need, I sent him the plan of my home and he took the time to explain what I should install and why, I requested more glass break detectors, no problem, he also explain the response options and the rule of the contract.
The technician was very efficient.
I will recommend the company to my friends.

safe Tech came highly recommended from the people ...

safe Tech came highly recommended from the people we bought our house from and we have not been disappointed. Excellent Customer service every time I have had need to call.

Keep up the good work.

Cheers

I have been Safetech customer for 10 years. I swi...

I have been Safetech customer for 10 years. I switched to internet phone recently and called the office for alternative security options. The customer service representative was friendly and knowledgeable. After patiently discussed and answered my questions over the phone, he sent me an email message listing and explaining in detail at the same day. The installation went smoothly and the technician was experienced. He set up the new interactive service on my smart phone and trained me how to use the app. I am very happy with the upgrade and strongly recommend Safetech services. Consider a residential CCTV system also.

I moved to a new place that had an old questionabl...

I moved to a new place that had an old questionable home alarm system. After doing some research on home star, I shortlisted five potential companies and Safetech was one of them. I gave them a call and spoke to Sharon (CSM). She was very kind and recommended a solution that best met my needs. Sharon was very prompt and responsive to all my questions and inquiries. She wasn't pushy at all (unlike other security companies). All these reasons led me to go with Safetech.

On the day of installation, Andrew was our tech and took great care in installing the alarm system. I have a baby girl who was sleeping during portion of the install. Upon the guidance of Sharon, Andrew performed all tests with the siren disconnected. I truly appreciated this very much.

I'm short, Safetech was the right choice. Kudos to both Sharon and Andrew. Look no further people. Great service and pricing!

We hired Safetech to install a wired alarm system ...

We hired Safetech to install a wired alarm system in our home. Sharon demonstrated excellent customer service by making sure to understand our objectives and providing insightful feedback to our questions. Andrew did a fantastic job installing the alarm system - everything works perfectly and now our home feels protected!

We live in Red deer Alberta, and have been with Sa...

We live in Red deer Alberta, and have been with SafeTec alarm systems for almost 6 years. The service and monitoring has been top notch. They hard wired our home after it was built and installed the system which has never had any problems to date. The monitoring has been great and we take advantage of the security guard option should we be away from home and police are dispatched security will check first, for a nominable per month. They are very cost competitive easy to reach whenever we ve had questions or update information.we are confident to recommend SafeTech as your trusted Alarm Source , Larry

I have been with SafeTech for over five years.

I have been with SafeTech for over five years.
Whenever there is a question or concern, our customer service associate - Malik always addresses it in an efficient manner that ends with a positive outcome.
With this kind of professionalism, I plan on being with SafeTech for many years to come.

We are very happy with the security system that Sa...

We are very happy with the security system that SafeTech installed in our new house. It's the best system we've ever had and doesn't have as many glitches and problems as the previous system we had. We had a few issues initially with delayed calls from the monitoring station after some false alarms, but these were resolved after we brought it to their attention. Sharon at SafeTech was amazing to deal with when we were ordering the system - she is very knowledgeable and replied to all my questions right away. I was very impressed with this company's customer service and would recommend Safetech to my friends and family.

We were experiencing issues with our phone line wh...

We were experiencing issues with our phone line which caused the trouble light to flash on the keypad and the signal was not transmitting to the monitoring station.
Client Services Manager Sharon was quick to respond. She dispatched the service tech Jonathan, a very kind gentleman who arrived the same day and installed a new GSM unit for our system. He was very thorough and ensured everything was working before he left. They have an amazing Team at SafeTech, they're all great to deal with and very professional!

I've been with Safe Tech for 15+ years and wouldn'...

I've been with Safe Tech for 15+ years and wouldn't go anywhere else! - they provide good service, and their monitoring center is great. Any concerns I've ever had, have been addressed efficiently with great customer service. I would highly recommend them

Worst business to deal with. Paying them is not ea...

Worst business to deal with. Paying them is not easy. They will send you email to get pay from an email you can not reply to. This is the notice on the bottom of the email you receive, ** This message is sent from an unmonitored account. Please do not reply to it. ** If I was Safetech, I would use an email you can actually reply to ... You only have 2 options, send them a check or write your credit card number on the invoice and send it to them, not really secure from my point or view. FYI, you can now use Internet to pay any bill but Safetech lack this option. The option offer would be good if we were in 1980 to late 1990 ... I finally switch to another company and it's easy to pay them. If you can pay them with any other method, this is not something they share when they provide you with the invoice.

I have been using Safetech for our house alarm for...

I have been using Safetech for our house alarm for the past 4 years. I had recently moved from one house to another and the transition in removing our old alarm system from our old house and installing a new system at our new house was professional handled. The installation team had a quick response to our request and was very accommodating.

Best alarm company out there in terms of professio...

Best alarm company out there in terms of professionalism, customer service, technical support and everything else I can reference to. From very responsive staff members to immensely knowledgeable technicians and highly qualified technical department, company is an exemplar. On top of that, process is unbelievably smooth and transparent that I would recommend this to everyone I know.

Customer Service 10/10
Technical Support 10/10
Accounting 10/10
Management 10/10
Technicians 10/10
Staff 10/10

Overall 10/10.

I have been with SafeTech Alarm system for over 6 ...

I have been with SafeTech Alarm system for over 6 years. We were pleased with the quick responses when the alarm tripped. They were helpful whenever I called them with a question or any concern. I would recommend SafeTech to anyone who is looking for reliable alarm monitoring.

Safetech has provided me and my family a reliable ...

Safetech has provided me and my family a reliable and effective service for many years. I especially value their responsive client services personnel who have helped address my concerns in a timely and effective manner. Safetech knows security and has provided options to fit our security needs. Most importantly, they have demonstrated to me over the years that they continue to value their customers!

Professional and Accommodating!

Professional and Accommodating!
I called last min (24hrs prior) to have a security service for a party that had 450 collage students at. (We were only expecting around 200) The bouncers had waivers signed and kept everything under control the entire evening.
SafeTech made it happen for us! Thank you for the great service, professional staff and for accommodating us with such short notice.

I have been a customer for 3 years and have had ve...

I have been a customer for 3 years and have had very satisfactory service during that time. The technicians who installed the equipment in my home were knowledgeable and provided helpful suggestions. There have been times during the past 3 years when our alarm was triggered and I especially appreciated that the company called me first to confirm whether it was a valid alarm or an error. This has saved me from having a false alarm report. The office staff is very friendly and very prompt in responding to you. The company seems to be well managed and is professional in all its aspects. I have no hesitation in recommending Safe-Tech Alarms.

Everyone who has given 5 stars seems to be a curre...

Everyone who has given 5 stars seems to be a current customer. I most likely would have given 5 stars if we were still a customer. The service ends when you try to cancel.

We were with safetech for 5 years. We sold our home as we moved to a different city. We purchased a house requiring renovations and moved into a rental.

My wife initially tried to cancel our contract by calling. She spoke to a gentleman and informed them of the situation. This was the first time that they asked us for the new owners information!!! Naturally we did not feel comfortable with this and declined. He then informed my wife he could not help her and transferred her to someone's voicemail to which she left a message.

After receiving no response I also tried calling them. There was no awnser. I then sent an enquiry through thier website contact form. My wife then tried calling again spoke with Sharon. We were told to email her, which my we did.

The next day we were informed that Sharon was on matt leave, WTF!!! We were told our email was forwarded to Malik in customer service. There was also someone named Sean cc'd on the email.

10 days later, after hearing nothing from Safetech we started calling again and spoke with Nadia. We emailed Nadia while we were on the phone with her, and she assured us it would be cancelled.

The next day, Nadia emailed us back and again asked for the new owners information!!! They then told us we apparently had a 60 day cancellation and that they would accept our email as 60 days notice. We requested a copy of the contract and informed we initially contacted them on July 19th and it was now August 1st.

We recieved a copy of our "contract" which was unsigned. At this point, they requested us to secure the new owners and offered to waive our cancellation. We requested a version with signatures, and informed them that even if they were entitled to 60 days notice, they would still owe us money back as we paid on a quarterly basis.

On August 15th, we were finally informed that it would goto the accounting department for review. They told us they had a scanned copy of the contract, to which they sent the unsigned version again.

In regards to an auto renewing contract, anyone who who has delt with these in court knows that most judges will toss these out after two terms. A renewal clause is not a substitute for customer service, which clearly Safetech is lacking. If it was a higher value contract, it would be something worth fighting just for fun.

We were with Safetech for over 5 years, and we most likely would have contacted them for our new home. But after this nightmare, never again!

I had a tremendous experience with SafeTech alarms...

I had a tremendous experience with SafeTech alarms. I've been a long time customer (three years) and can attest to their timely response times when/ if an alarm has been triggered or to any customer service questions I've needed addressed. Thank-you for your exemplary security offering!

Safe Tech Alarms has provided my Home Security for...

Safe Tech Alarms has provided my Home Security for my last 4 residences. Professional installation services, tremendous Customer Service...Sharon and Reem...and probably most important...accessible Technical Support...who walk you through any questions you have with the system and finally after installation Product Support...I had a wireless connection acting up and they were back to correct the issue immediately. I would never consider any other company for the vast range of both Residential and Commercial Services and Products that they offer. Safe Tech Rocks !.

SafeTech Alarm Systems

SafeTech Alarm Systems

4.5