This company does not care about long term custome...

This company does not care about long term customers or small businesses.

I had been a customer for 11 years and for the last 5 yeas had repeated problems with the company not calling when the alarm went off. I reached a breaking point when over a 6 month period not only would the technicians not show up for booked paid appointments no one with any authority to do anything would return my phone calls or emails. I was asked to write a detailed email outlining specific issues to someone in senior management and he never followed up or even discussed it with superiors as every time I brought it up with anyone they had no idea what I was talking about. When I finally cancelled my account no one even acknowledged receiving the email for cancellation or that I had also told 2 different people over the phone I was cancelling the account. Furthermore the person I spoke with 2 months after cancelling seemed surprised I did not want to discuss rectifying the situation when no one would discuss it with me for 6 months. In addition to poor service a technician drilled through a fire rating on a fire rated door that I had to replace at my cost because without the fire rated sticker it no longer passed inspection for the renovation of my store.