Everyone who has given 5 stars seems to be a curre...

Everyone who has given 5 stars seems to be a current customer. I most likely would have given 5 stars if we were still a customer. The service ends when you try to cancel.

We were with safetech for 5 years. We sold our home as we moved to a different city. We purchased a house requiring renovations and moved into a rental.

My wife initially tried to cancel our contract by calling. She spoke to a gentleman and informed them of the situation. This was the first time that they asked us for the new owners information!!! Naturally we did not feel comfortable with this and declined. He then informed my wife he could not help her and transferred her to someone's voicemail to which she left a message.

After receiving no response I also tried calling them. There was no awnser. I then sent an enquiry through thier website contact form. My wife then tried calling again spoke with Sharon. We were told to email her, which my we did.

The next day we were informed that Sharon was on matt leave, WTF!!! We were told our email was forwarded to Malik in customer service. There was also someone named Sean cc'd on the email.

10 days later, after hearing nothing from Safetech we started calling again and spoke with Nadia. We emailed Nadia while we were on the phone with her, and she assured us it would be cancelled.

The next day, Nadia emailed us back and again asked for the new owners information!!! They then told us we apparently had a 60 day cancellation and that they would accept our email as 60 days notice. We requested a copy of the contract and informed we initially contacted them on July 19th and it was now August 1st.

We recieved a copy of our "contract" which was unsigned. At this point, they requested us to secure the new owners and offered to waive our cancellation. We requested a version with signatures, and informed them that even if they were entitled to 60 days notice, they would still owe us money back as we paid on a quarterly basis.

On August 15th, we were finally informed that it would goto the accounting department for review. They told us they had a scanned copy of the contract, to which they sent the unsigned version again.

In regards to an auto renewing contract, anyone who who has delt with these in court knows that most judges will toss these out after two terms. A renewal clause is not a substitute for customer service, which clearly Safetech is lacking. If it was a higher value contract, it would be something worth fighting just for fun.

We were with Safetech for over 5 years, and we most likely would have contacted them for our new home. But after this nightmare, never again!