Rush-Copley Reviews

Please be aware that the ER physicians are not on staff. Even after you pay what insurance says is reasonable, they will continue to bill you and are completely unresponsive. The facility itself is not horrible but definitely not wonderful. We will take our family elsewhere from now on.

I've been coming here ever since my first pregnancy as well as every ER visit. The times I've came here with my kids an for myself were all exceptional. Everyone's experience is different an I for one am glad rushs been good to us.

Long wait for ER it s crazy how you go in to emergency in so much pain and they take forever to call you. They need to hurry their processes with patients.

I came in for an internal medical issue. I was hospitalized for a week. The staff was excellent and the service was top notch. I felt comfortable leaving it to the doctors and nursing staff. I knew they could resolve the issue and keep me as comfortable as possible doing it. Well they did, in fact, I was ready to leave by day 4 (of 8). My only complaint is somehow the cafeteria served some very horrible chicken noodle soup (I mean how do you get that wrong), but the more complicated chicken meals were great! 5 stars.

My wife just delivered our first baby at Rush Copley after being induced and the experience could not have been better. As first time parents we had no idea what to expect and were pretty nervous however, all of the doctors and nurses from the labor and delivery and postpartum departments made us feel at ease and comfortable as could be. Each staff member explained in detail all of the processes and procedures that my wife would have to go through to bring our baby into the world in such a way to help settle our nerves. Their level of caring and affection towards my wife and newborn baby made us feel as though we were family. We are fortunate to live near the hospital and our doctors have offices on the campus but we would happily drive whatever distance to use this facility again. Any future children we might have will surely be delivered at Copley.

The worst reciption customer service I have ever seen or dealt with!!!! Receptionist seating around talking. Not informing anyone about wait time. Since when is it professional to talk about personal issues around patients.

The indoor Gym and pool is great we were members for a year and they have several programs if you are looking to get in shape and live healthy if you become a GYM member.

I wish I could give this place zero stars this place was my go to if me or any of my family got sick over mercy but the E.R. is so crappy now the doctors and nurses act like they hate there job and when I would complain the nurse had the nerve to argue back with me like I don't know what I'm talking about it's my body I know me. I really am thinking about legal action this past time I was there the doctor left me in pain for 3 to 4 hours I pushed my call light multiple times and my fiancee watch them just hit the silence and wouldn't come in for hours so I tried taking of my heart rate monitor so it could beep and still nothing again for over an hour. Once the doc saw I was really bad and had to be admitted he still left me in so much pain. I will rather take the extra drive to Delnor or Edwards.

Dr Muscia and Dr Kumar are amazing and talented both. However their front desk assistant is rude and disrespectful. Not even once this person has been able to help us as parents. Whenever I have had to reach out to the office with a question or with a request Julie haven't been responsive or attentive to us. Her answers are always "that is not possible" or "the doctors won't allow it", even though, the doctors have ALWAYS helped us. As a customer service manager I recognize there are times were there's nothing else to do, however, it seems that for Julie is easier to say no in a rude way rather than working with the parents to help them find a solution.

My son went there today, on Easter. He had an abscessed tooth and the infection had moved into his jaw. He wad transported to their Chicago facility. When I tried asking them questions about the urgency of this, they acted like I shouldn't be asking these questions. I asked them if there will be an Oral Surgeon there for him. The only think they would say is he needs the level care and antibiotics. I'm like, his been here for 5 hours and has a needle in his arm. What are you giving him, water. Was not satisfied at all with the way I was treated. Will never go there.

I went there yesterday with my 11 month old son and he has been having breathing problems and the er doc just have him benadryl and sent us on the way . Didn't even do a chest xray or anything.

Labor & Delivery, Radiology, Maternal Fetal Medicine, ER, and surgery have all been great here. Best experience personally with lactation in the country. Haven't had any problems and everyone is always nice. The coffee stand is wonderful as well!

I was born there as a young chap! I was born March 15. I personally did not recall the experience, but me mum told me great things. Jolly good day! I'm off to tea!

Absolutely horrible for emergency! If you need urgent care like broken bones or anything serious they don t take it seriously at all they have you wait for hours in pain/ bleeding and converse with themselves. Understaffed or something I guess? If your in need of care right away, please, skip to the next hospital. It ll be a life saver than this comedian house.

This hospital has been great every time family has been admitted. Some nurses can be very rude at times and show no compassion.
Yolanda a nurse in the delivery room has been very rude so far today. My cousin is going through labor and she happens to be her nurse on duty. Yolanda does not communicate with family, she is very dry when talking to the patient. She has an attitude every time she walks in the room. I've seen great nurses here, this one doesn't enjoy her job for the looks of it.

Since no one has reviewed this place, I will. We arrived with our daughter having seizures at 6:00pm. She had more seizures while in the ER waiting. I have never been so freaked out in my life watching my girl have seizures while no one is helping. I felt so helpless... I kept asking when they would see us. We were not seen by anyone until after 11:00. CAT Scan and a few tests and basically told us nothing. Her blood sugar dropped badly and we got it back up and they sent us home. She had a seizure again a few months later. This time, we made an appointment with our doctor at DuPage Medical Group and saw a Neurologist through Edwards Hospital. They sent her in for an EEG and verified something was wrong, and then went in for an MRI. Test showed an anomaly in her brain in the region associated with seizures. She is now on medication and is doing better than she has ever before.

My other daughter had a head injury and when taken to the ER at Edwards, they took her IMMEDIATELY to a room and a doctor was already handling it.

So, we went to a Rush Copley Aurora ER. Saw someone over 5 hours after we arrived. And they did not help with a damn thing after spending a ton of money. So, go to Edwards. The extra time it takes to drive, you will see someone much quicker. If I could give it negative stars, I would.

Dishonest organization and horrible finance dept. to deal with. My wife went into the emergency room because her doctor recommended she go. It ended up they recommended an MRI. I've had MRI's before and they were around $1200.00 or less (Not ER). These crooks charged $6500.00 for the MRI, which resulted in a $10,000.00 ER bill. Our insurance covered around 25% of it and we're stuck with the rest. This was for sitting in the ER for over 4 hours, Exam, and a single Abdominal MRI with contrast. Unless it's a dire emergency, do not go here. Be sure to ask about everything they are doing, and how much it will cost or they will just charge up your deductible. They will not negotiate on the bill unless you pay in full upfront, which is still extremely overpriced for what was done.

Worst hospital ever. Worst service. My husband came in with a gushing head wound and we waited over 2 hours. Apparently they weren't too concerned with him bleeding out in the waiting room. I would NEVER recommend anyone to go here and I work in the medical field.

My 4 year old broke his arm yesterday. It was a very nasty break. The staff in the ER were amazing. He was taken straight back, x-rayed within 5 minutes of being in the room. His nurse Jenny took really good care of him. The Dr, PA, tech and everyone who came in the room were all on point. I m so grateful for the care he received!

Told them my pain was a 9 and I sat in waiting room for 3 hours. Employees stood around laughing and doing nothing. Last time I go to that emergency room.

I'd give less than one star if I could. I can't even begin to describe how unhelpful multiple staff members have been - from nurses, to billing, to coding, to the provider herself. Because the Nurse Practitioner I saw chose to leave out one minor piece of her documentation, they are requiring me to pay $200+ for a less than 15 minute appointment. They will make $200 off this visit, but lost me as a patient who would be having a procedure soon. Therefore, losing money in the long run. The main reason the documentation couldn't be fixed is the provider is now out of the office for a couple months. Again - I am paying because of them not being helpful, not for true medical reasons.

I have to just say thank you so much for the care of the wonderful doctor , his bedside manner was absolutely overwhelming to me warm and attentive, the nurses staff was just remarkable whenever I needed something they were right there helping me I m so grateful to have such a wonderful hospital, thank you copley staff

I have mixed feelings about this hospital.

As an adult patient: 3 stars. Sometimes the ER is great and other times it's awful. Wait time can be long at times but then fast. Some nurses can insert an IV others you would swear have no clue. Have never really had a bad experience with a dr. It seems ok.

For a child: 4 stars. Drs and especially the nursing staff are exceptional with bed side manner. Though would never recommend a catheter for an infant or small child, please request bagging. Injuries occurred by the catheter two times.

Maternity - 4 stars, so badly want to give them 5 stars because the staff is exceptional. All of them. They are extremely understanding about special requests and special circumstances. Absolutely amazing staff. But the beds and furniture are so rediculouly uncomfortable. To the point it's down right painful to stay there. The rooms are terrible to stay in for admittance. Rooms are very tight and small.

Emergency surgery adult - 4 stars, the staff is amazing and the drs do everything they can before rushing you off for emergency gallbladder surgery. The techs and nursing staff are amazing. Couldn't ask for better care. The hospital beds or down right painfully uncomfortable. Want to give 5 stars but can't just because of how uncomfortable it is to stay here.

Day Surgery - 5 stars. For both the family in waiting and me as the patient. They will do anything they can to make everyone comfortable. Thank you!!!

Billing - negative stars - what in Gods name is wrong with your billing department??? Improper charging to the insurance, not charging insurance, trying to charge the insurance for treatments that never even given. They make this experience a nightmare. Literally it's a nightmare. Double billed, over billed, you name it. Nothing is correct. I have to keep an excel spreadsheet and cross check every bill I pay with insurance statements and other bills in order to make sure I'm not over paying my out of pocket and guaranteed there is always a dispute I have to deal with. I pay late just because of how many hours of work I have to put into researching if I actually owe the amount I'm being charged. Seriously if you want me to pay you on time - fix your billing problems. Don't make me have an anxiety attack each time you send me a bill.

Seriously - my overall experience rating is a 3 because of how bad the billing is.

Well after charging me 30,000 for a 45 minute ankle surgery i woke up from surgery, i asked for something to eat after billing me for $30,000 i figured i was entitled to it. They told me i "had to go down to the cafeteria to get something" fresh out of surgery, within 30 minutes of waking up they were just about literally pushing me out the door, when i got home i was still so doped up form the General anesthesia i fell on my leg they just did surgery on. Needless to say i understand a hospital is a business but for $30,000 i think i should get a 4 dollar lunch and should be able to stay a couple of hours to recover before they are shoving me out the door. I had a similar experience when my daughter was born at this hospital just very shitty care. Edwards hospital, Central DuPage and Hines are superior in this area. The Rush hospital system just sucks period.

First time mother and I am so grateful for the staff here in the labor and delivery unit. Everyone was professional and friendly when it came to me needing help or asking questions. There were only two nurses that I was not impressed with, but thankfully because of everyone else they were the last thing on my mind. Nurse Rose, Angie, and Alison along with the patient tech Teresa were all beyond helpful and made me feel comfortable, there was never a moment where they made me feel like I was just another patient, they all took their time, explained everything to me and offered amazing advice. Everyone was eager to help, kind, patient, and loving. I never felt like I had to chase someone down when I needed help. It was a wonderful experience to see people who loved their profession, it definitely showed in the care to their patients. If I ever decide for another baby, there s no doubt where I would go again.

The staff here is so inconsiderate! They need to better train their staff or follow a completely different mission. Every department from medical records to the ICU! There is always an issue. Would never seek care from this hospital.

Was taken here after a car accident a few years ago. I was not at fault, other insurance covered all my bills. They use Valley Imaging and this place is garbage, they will not bill the party who caused the accident. They will bill you and send you to collections if you personally dont pay. I am disappointed that even though they had been given the information multiple times, they refused to bill the party who caused the accident and caused me to accept a settlement without this bill ever being paid. Terribly disappointing. What a dishonest company. A shame to Rush Copley for using their services.
Other than that the hospital staff was kind and respectful during the entire process.

My mans grandmother was calling this hospital and she only speaks Spanish a little English when she got to speak with someone ( receptionist) they couldn t understand her and all they did was transfer her to other people and then to voicemail. They had nobody that could speak Spanish or different language?? Please hire people that can help other?! Not only people that speak English!

Took one pill and have been waiting here for 3+ hours

My relative was admitted here. They did nothing to relieve him of the pain. They just kept taking tests after tests that were all showing normal and then they were like we're not sure what's wrong and charged a bill of $50,000 for not even curing or helping my relatives situation. They will put u into financial depression. Pls avoid going here.

I always thought this was the best hospital NEVER AGAIN waited over 4 hours and I'm still waiting staff on shift extremely rude been here since 7pm now it's 12am and still don't know what's going on beep for a nurse 30 min ago and still noone has came in my room NEVER AGAIN WILL I COME HERE

If I could give no stars I would none there rude have rude comments and aren't willing to work with people to come to a common ground

I had to rush in for my 19 month old son who had split his chin open at school. We waited 2 hours, this is unacceptable waiting time. The other hospitals in the area from multiple individuals had stated to never bring a kid here... I just can't believe this is acceptable waiting time for the hospital admin.

My mom has gone from the ER to the C wing to ICU and we are so very happy with the treatment we received from the ICU nurse Wendy she is amazing and so caring and always answered all of our questions along with Dr.W they are truly a supportive team at Rush Copley, in Aurora. Our mom continues to be in the hospital and we are grateful for the team we have taking care of our her.

I came in told them i was weak and dehydrated and i cant breath and told them my history and said i need emergency care......this emergency room seem to have forgotten wat emergency means. I am disappointed i waited 12 to 3..all they did was take blood and xray and kept making me wait i even told nurses xray tech that i was weak. They said i hope they get u feeling better. Nice nurses horrible wait even in an emergency situation. They better not charge me...i left after still sitting in waiting room dying @ a hospital.

Although no one likes being in the hospital, I have a very positive experience. I went to the ER on 7/24. Was admitted rather quickly. Everyone starting from the ER doctors and nurses to all the staff in the ICU were very kind, professional, and understanding. A big thank you to all the doctors, specialists, RNs, and CNAs who treated me with such great care and compassion. I was in the ICU for 4 days to treat a brain infection. In addition, the hospital is also very spacious, clean, and beautiful. I definitely will recommend Rush Copley in the future to anyone who asks !

Unless you are dying, request that the paramedics take you to another hospital. The ER was so filthy, especially the bathroom, I wonder if they spread more disease than they treat.

Staff is SLOW to respond to call buttons, average response time is between 15 and 20 minutes. And this was despite a large number of staff and what looked to be a relatively low number of patients. Staff does not tell you anything about your treatment or what is going on. They all walk around with sour frowns giving you the impression they hate their jobs.

Hospital would be well advised to thoroughly clean the patient rooms and bathrooms, then figure out why staff doesn't want to be there.

Someone needs to train staff on how to insert an IV too. This is basic medicine and they can't get it right. The amount of blood on my sons arm as they bungled their way through getting a needle in his vein was horrible. I seriously feel like we should not have to pay the bill as these people all acted like they were in training. Reading others reviews though, indicate that the billing department may be the worst department in this hospital.

I was 20 weeks pregnant on September 30 when I went to this hospital at 1AM with heavy vaginal bleeding and cramps. I walked into the ER entrance and checked in, no problems, until they told me to sit in a wheelchair and wait for someone from labor and delivery to take me upstairs. I said no problem. But here is the kicker. I waited 30 minutes for somebody to come and get me. Now for every woman, we know that heavy bleeding and cramps more than likely means trouble when you are pregnant. I get to the room, they checked the baby's heartbeat, everything is normal, thank goodness. The service after was just completely slow from there. This is a life threatening situation for a baby. I mean correct me if I am wrong but shouldn't you try to find the source of the problem before it is too late. Time is extremely precious in moments like this. That is why I learned my lesson and even though this hospital is 5 minutes from my house, I will not be returning. I will do like my OB and husband told me. Go to CDH.

Dirty hospital, slow not here for a life threatening emergency but the staff is sitting around and then I heard one laugh because they thought the other idiot ordered the test.

I probably wouldn't have noticed how dirty the roof, vents and lights are except been waiting here for three hours.

Next time I will drive the extra 5 miles to Edwards

You silenced a female employee that one of YOUR DOCTORS harassed, with non disclosure agreements causing her to have to eventually leave her job because she continued to be harassed by other employees. You belittled her for speaking up and advocating for an investigation against Feras. This hospital handled all of this so poorly. Supporting sexual assualters & allowing it to go on. Say hello to tons of new lawsuits coming your way! You re going down.

Very nice staff for my daughters delivery treated the mother of my child very well and did a great job 5 stars across the board they even offer a special delivery for 2 menu for expecting couples very good

My husband and I have both been seen here for emergency care over the last 8 years, always with stellar service, competent and caring staff, and we hardly ever had to wait. My son was also born here which was another excellent experience. I intend to have any subsequent children here. Definitely much better than Provena/Mercy whatever it's called. Had a horrible experience there. We'll never go back even though it's closer to our house. Our pediatrician, my OB, and our primary care doc are all in the on site offices at Rush as well. We love them all.

Horrible experience , my mom passed away cause of their negligence and unprofessional doctors there. Don't send your loved ones and don't trust their lives there it might be the last time seen alive. Shame on you

Worst doctors ever they take for ever to attend you !!!!! Been in a room for an hour not even the nurse walked in at all . Worst place for an emergency staff is to busy talking to each other . Smh worst place !!!

Best staff & best hospital to give birth at! Loved every minute spent here. Will definitely be back again for future deliveries!

I will start off by saying I spent 36 hours in labor and delivery and the labor and delivery staff is WONDERFUL hence the fact that it is not a 1 Star. However, after I was released I was told to come back if symptoms got worse. They did. So I came back. Unfortunately, I was taken to the ER this time. My nurse Anna was rude and judgmental, basically telling me that she was also pregnant and had worse pain than me and to suck it up. I felt complete judgment from her. I asked for ice chips and a heat pack (i am suffering extreme kidney pain and dehydration from throwing up) and she VERY reluctantly got me ice and never got me a heat pack. After seeing the doctor and not getting any concise answer other than they don t know why my kidney had swollen more since the day before I was asked if I was ready to leave and i told them I was not comfortable leaving yet because last time I left before the pain meds/fluid IV wore off the pain got unbearable and I was throwing up and unable to keep fluid down on my own. Then a nurse comes in with papers and tells me to get dressed and leave because they were discharging me?! They also never checked to see if my baby was alright and I am 33 weeks pregnant! Awful emergency room staff. Maybe you should have the lovely nurses in labor and delivery teach them some bedside manner.

Worst service. Hospital management must change. Took 5 hrs for a simple task in the ER. ER is just for namesake. Not really a ER. A patient with chronic pain was left in the TRIAGE ROOM (another farce) for 2 hrs stating her vitals look good.

This hospital has always been great. I trust my doctor and the staff. Great nurses, clean room etc. zero complaints! This is why i drive from sandwich(and avoid the hospital 2 blocks from my house)!

My grandmother was rushed to the hospital via ambulance and once she got there she was placed in a wheel chair and told to wait out in the lobby with everyone else. After 5 hours, we finally went into a treatment room. To only be blown off when we asked questions about her condition. They didn t do a thorough exam and ended up misdiagnosing her while she actually had a life threatening blood infection.

The doctor I saw here was terrible. Misdiagnosed. Didn't show up for appts. Shouldnt be practicing medicine.

went to the emergency room at 9pm and its 1am and we are still waiting for the doctor to see my son who is in allot of pain and the receptionist can clearly see him having allot of pain, I went to find out what was happening, the girl at the front desk said we would have to wait 5hrs before the doctor could see him, I'm absolutely sorry for other patients and If I could give negative reviews I would give them negative five.

We recently had our daughter here. We had our other 2 children at Mercy on the West side ( way closer to home). We will never step foot in an Amita building though, but that's another story for another time.

Our midwife that we liked works out of Copley now so my wife wanted to go there. I was all for it due to my relationship with Amita. So the time came and we rushed to Copley birth center. After waiting about 15 minutes for someone to come help us we were led to a delivery room. The delivery room was large and a little nicer then Mercy, but unfortunately that was the only point that went in Copley's favor. During the birthing process a woman came in and sat on the couch. I didn't know who she was, but the midwife didnt seem concerned so I didn't mention it. She sat on the couch and started watching tv. Were we giving birth in the break room? Turns out she was a doctor forced to be in there by the hospital. If she was on the floor did she have to be in our room watching tv? They tried to send some doctor trainees in. Luckily our midwife was able to stop that. Everything after that went smoother during the birthing process. After the birthing process we were sent to a tiny room that was almost to small to have visitors. They kept sending people in that we requested not be sent. This was child 3. We dont need a lactation specialist making my wife very uncomfortable. Our midwife was able to get us out of there the next day. Then the billing started. Rush has the most disorganized billing that I have ever encountered. We have received at least 5 bills from them for that stay. None of them say what they are for. I asked many times for itemized bills with very little luck. I dont get why we couldn't get just one bill for the whole stay. It's been almost 3 months and were still getting new bills from that stay. And we have no idea when any of them are due. We have at least least 3 different due dates for each bill. We are getting ready to move now and we're looking for a place that doesn't have any Rush or Amita hospitals in the area. We were completely disrespected by rush during our care and are now forced to deal with their incompetent billing department. Don't go if you can avoid it.

Went in to ER for a severe stomach ache at 11:30 pm. They took me in within less than 5 mins. I was seen within the next 30 minutes. They took all the tests, CT scan and an ultra sound, and By 2:39 am, they diagnosed me with a appendicitis and that I will have a surgery to remove my appendix at 4:30am. The nurses, doctors were beyond nice. Explained everything to me and I felt confident going into the surgery. Dr. Weinstein that performed my surgery did a really good job because after everything I didn t even need any pain medicine, and I was walking within few hours after the surgery. Also by 6 am I was already resting in hospital room. They admitted me for a couple days and the nurses and hospital staff were very nice and very professional. Overall a really good experience for a situation that came to me from nowhere and I should have been very scared considering the situation, but they all made me feel very comfortable. No one was rude, all of the nurses were really nice and informative. 5 stars!- Ruta Perez

Great doctor's and nurses. Dr. Guynn is a wonderful doctor, thank you for saving my life!!

I will stay short my mom went in for back pain and died 24 hours later.....the doctor in ICU even kept saying he had no idea what was going on and left when she was at her worst.. she was 55.. I have now a 16 year old sister that lost her mother. Do not ever do here

I arrived here today at about 2:30. 3 nurses tried to get an IV on my daughter, and nothing. My daughter was transported my ambulance, because she passed out at Walmart. Finally they found someone to get blood, but no luck in getting an IV. She had a CT scan and EKG, and they didn't get those results back to me until 6:50pm. They have no clue what's wrong with her. My normal physicians work out of Edwards, and I've never had to wait this long for results, or for someone to come and tell us something. They're mad at me, because I'm advocating for my daughters well being and health. She's dehydrated, but they can't give her fluids, because they can't get an IV, so she had to drink water.. So here we are waiting again. If you're looking for expedited service for your sick child, and expecting a better explanation of what's wrong, DON'T EXPECT IT HERE!

New years eve last year, I broke my hand. The doctors were good, but the billing dept. has committed fraud. Was on an auto debit for the orthopedist. Paid remaining amount in a lump sum and was told they would stop the auto debit. They didn't. They continued to steal money from my bank account, a DVD now my family is facing hardships a a result. Pay cash or don't use Copley.

Emergency room made me wait for more than 5 hours for my cut finger and tendant and im still here waiting. Very unprofessional and awful service. They dont seem to be in any hurry at all. Last time coming to this hospital Rush Copley

I had a short and sweet 15 minute experience. I never wait to be taken care of.

On July 24,2017 I had gallbladder surgery. It was the first surgery I have ever had. No one enjoys going to the hospital but I have to say that there were a few very special people that made my first surgical experience a good one.
To my wonderful surgeon Dr. Bloom, thanks for getting me into surgery as fast as you did. I appreciate the way you explained all that you did and for answering all my questions.
To my precious nurses, Tamara (my girl) Gina, Kathleen, and Anna thank you all for taking such good care of me and for answering all my many questions. I was terrified at the idea of an operation but you all made me feel so at ease.
To Patrick and Juliet my assistant nurses thanks for helping me through the tough times when the pain was so bad you still made me smile. When I rang that call bell you always came to my aid. I so enjoyed all our conversations.
I will never forget all you special people and all of the care and kindness you showed me.
May God bless you for helping me through this very scary time.
Love you guys
Deb Larson

Had both our daughters here. Beyond fantastic attention by every...single...employee. Every one. Doctors are fantastic and the nurses are absolute superhero s. Bless them all.

I like this place I was seen about a month back where they found I had panacretits they were very thorough and admitted me the only problem I had with them was they wouldn't let me eat for two days but they were just doing there job

This hospital deserves 10 stars!! My doctor is located here and he rocks. The entire staff in Labor and Delivery were amazing for the birth of our son. The cafeteria food is amazing! Had my first surgery ever at this location. I survived so I would say it went well.

Hello, I am very grateful that they are taking good care of my dad, only that I am in Mexico, and I only receive information by phone, I would like to see him even if it is by video call, how could I do !?

I am with Rush Copley for almost 8 years. They keep advancing their technologies over time. I love moving things electronically. My OBG is doctor Saj. I love her so mush. She is so knowledgeable delivered 3 of my kids. The only negative point is some time I have to wait more than 10 mins compared to my scheduled appointment.

My kids and my primary care physicians are great too. My primary office moved to Suite 400. All new I really like it. The only missing thing is kids books and toy.

Our family switched to Rush Copley after 30+ years with Dreyer. We left Dreyer after they merged with Advocate because their customer service was abominable.

Our family absolutely loves our Rush primary care doctor, Dr. Oana Patrascu. She is fantastic. Unfortunately, that's where Rush's "excellent care" ends. In mid April, I was admitted overnight thru the emergency room and saw a cardiologist. I had an echocardiogram and left the hospital the next day with a wearable heart monitor and instructions to call the doctors office to schedule a stress test. I called on 3 different occasions. The first time I was put on indefinite hold. The next two times I was transferred to voicemail where I left a detailed message. It has now been seven weeks and NO ONE HAS EVER CALLED ME BACK! I wore a heart monitor for 30 days. Afterwards, I returned it to the vendor who told me the doctor would contact me within 2 days to review the results. It's now been 4 weeks and NO ONE FROM THE CARDIOLOGISTS OFFICE HAS CALLED ME!

This is UNACCEPTABLE and UNFORGIVABLE. My bill for a one night hospital stay was more than $19,000. I received their bill but still haven't had any follow up from the provider. Clearly, Rush is more interested in billing patients than providing patient care. CONSUMERS BEWARE!

Patients beware - My mothers necklace was stolen off her body while she was in the hospital! The hospital does nothing even though they have proof it was on her at admission - An xray was taken with the jewelry on her. BEWARE!!!! How can this happen. No one cares. How awful. taking advantage of someone who in unconscious - INCREDIBLE!!!!!!!!!!!!!!!!

I have been waiting on hold for 1 HOUR AND 42 MINUTES to have my call answered by billing department. UNREAL.

The nurse was extremely nice and so was the doctor. I had my right largest toe nail removed

Been here since 1pm watching people come and go getting into there rooms in a timely Mainer. I believe they may need more workers. It s hard trying to remain calm because your in pain watching people go before you when you ve been here 2 more hrs than the other folk. Recently heard on the news two young African American women died while waiting 3 hours in the waiting room and all I can do is pray I m not next. Needs to work on service & the lady at the front desk doesn t have a nice attitude.

Never again!
Brought by ambulance twice in past 10 years to Emergency Room. 1st time I was admitted for 3 days for a kidney stone that required no surgery?
Just weeks ago the ER doctors agreed I needed 1-2 surgeries they called the on call surgeon but since it was Sunday, he didn't feel like coming in & told ER doctors to have me driven home then return the next day to his Office & he would reexamine, admit me & schedule surgery!
I was sent home with pain medicine & called my PCP who was outraged, I had to take another ambulance to St Joseph Hospital where I was admitted immediately & had both surgeries by that morning with good nurses & surgeon who did a great job before and after surgery.
I will never again trust Rush Copley with my health as it seems they only care about having "weekends off and billing extra charges" even if they are "on call" and you've arrived by ambulance in need of surgery.

Time and time again the emergency room is an absolute disaster. Every time I've gone there for myself, my wife, or my 1yo child the wait times are well over 3hrs. I just went there this evening due to my child having a 104 degree fever. We were called back to do a prescreen, where the temperature was verified, and Tylenol was given, and then returned to the lobby. The next couple that arrived was told it would be at least 3hrs. I waited about 45 minutes, and approached the counter as my daughter was shaking uncontrollably, and burning up, and asked about how long it would be (my daughter was obviously sick); they advised they couldn't give an accurate timeframe. There were three others waiting. How do you not have the ability to forecast a timeframe? Anyways, I pulled up Edward Medical Groups ER wait times, because they magically have that technology, and neither the Naperville Hospital location, nor the ER in Plainfield had any wait times. Needless to say I told the front desk to remove me from their list and hightailed it over to Naperville. 1.) Edward Hospital is and always has been nicer, 2.) the staff is far kinder, 3.) there's hardly ever a wait and the staff is far more quick to provide medical treatment if there happens to be a wait. I will never, unless I have no other choice (i.e. unconscious arriving by ambulance), be returning to Rush Copley. I will always go to Edward if the option is available. I better not receive a bill for one dose of Tylenol.

My nephew had nose surgery and they released him with a bloody nose. We then had to come back to the ER because it was bleeding so bad and we have been waiting over 2 hours in the ER and he cannot breath. I called the surgeons office as well to tell them about the excessive bleeding and he never returned my call. I had to call back an hour and a half later to submit another request and then got a call 20 minutes later. Bad ethics and terrible patient services!

Awful place. I went in there having a panic attack and symptoms of fatigue, heart palpitations and blurred vision and they did NOTHING. Intake nurse basically implied I shouldn't even be there and that the ER is only for people that are dying. They gave me no meds for my panic attack and refused to investigate my other symptoms. They said there's nothing they can do. Never coming back here again...

Great help, great information, always quick to get you in.
When you walk into the Emergency room, they handle it as two departments. Express Care and Emergency.
You will be seen accordingly.
A lot of ppl come here so it may be packed at times because other hospitals in the area dont cut it.
Mercy/Provena/whatever it is called now is always slow and play around with time. If you arent making them money they will have you sit around in pain, and when your bill comes, there will be charges that dont make sense.
Rush Copley handles you as you come in, sees you all the way through, and unless an emergency comes in you are out pretty quick.
I recently went in for gall bladder, they had it out the next day after putting me on meds to take away the pain. They watch you around the clock and tend to you really well. I would not hesitate to come here at all. Great people, friendly nurses, firendly helpers and aids, and they are enthusiastic to help you.

Working at Rush was the worst experience of my career. Evidence pointing to discriminatory acts and unprofessional conduct by management was ignored by HR. Doctors are allowed to behave horribly. Administration allows bad seeds to infect departments while good workers are bullied and alienated. Staff argue in front of patients, and don t have any discipline due to undisciplined management. Poor management has ruined the operating room. Hopefully if upper management can take the initiative to dig those individuals can be removed and replaced with outside people who actually understand the value of great leadership and listening to your people.

Went in for a allergic reaction to peanuts. Took the staff 20 minutes to get me to see a nurse. Then they sent me back out and I waited another 2 hours to get seen again TERRIBLE wait at this place. If it s not an emergency I would go to another hospital where their patients are their priority. Smh

I am currently waiting here for 4 hours I do not have insurance and I think this is why. This place was packed when I got here and there are no people left here but me. Horrible horrible service! If u do not have health insurance no point of even coming here. I hope I get seen in the next hour!!!!!

I don't even know where to begin. This is such an AMAZING hospital and I couldn't recommend a better one in the area. Over the last decade, we were in and out of this hospital for various reasons. We have gotten to know the doctors, nurses and staff...truly some of the most compassionate, understanding and genuine people around. They treated me and my family as their own and always went above and beyond. From the wonderful care of the ICU, ICA, Emergency Department, all the way to their wonderful rehabilitation center. Some key people, Doctors Ali, Atif and Kelly have always been there in our good and bad times, as well as ALL off the nurses, CNAs and staff in all the units, especially Vanessa in the Neuro ICU. We can't thank you enough and hopefully we won't be making anymore trips soon, but keep doing what you do, doing what you love and providing excellent care for all those who walk through your doors.

I want to thank the nurses and DRs who have attended my husband in room A125 you guys were all extremely nice and helpful. Thank you all again

I am very grateful to them they operated on me and they did not ask me for a peso. They did the paperwork and the operation went well below its value since it does not cost me with medical insurance. Excellent service to the nurse Lili of Honduras very friendly speaks Spanish and English..

Absolutely impossible to make appt. Have your doctor set up the appt there and get insurance pre authorization number or you will spend hours on the phone bouncing from one useless hold line to another to get anything scheduled. They are not helpful people or kind.

Worst experience ever! Traumatic! Wish I would have never given birth here back in June. The nurses I had were terrible except maybe 3 at most. WHat kind of hospital allows staff to swear while preping the paitient for an emergency c-section! Absolutely disgusting! The anesthesiologist are a joke. I thank god everyday that I m not paralized due to amount of times they poked me for the epidural.
This place is a circus. Just look the other way!

I delivered my daughter here they placed me in a wonderful room. I was going to be induced at 5 pm but didn't get in till 2am but it was worth the wait. Wonderful nurses and doctors they care about you and were by my side helping me the whole time. Its very clean here as well. Only bad thing i was on the phone with them on and off for 5 months trying to figure out my bill because they kept losing my information. I even went in to see if it would be better but no luck they still didn't save any info they needed. The billing department has no idea what they are doing my bills ended up going to a collection agency where they helped me fix the problem that i talked to the hospital about for months. "They didn't have my insurance on file even though i had given them the information every time i talked to them." I would have given 5 stars if it wasn't for the billing department.

I will never go there again. The ER staff is rude and very slow.

My family doctor is great;
Labor, Delivery, Peds/NICU staff is great;
Radiology is great;

But...
The Emergency Room is not. Do

The Medical offices ate horrible. My sister called as a new patient. She was asked over 50 questions it was like the inquisition. She was then told by the person asking the questions that they would have to ask the Doctor if he will take her as a patient. The Doctor said no REALLY????. She asked why and was dismissed by the admin saying he just said no. What happened to the Hippocratic Oath????. Ate they in violation. I bet Pam Zeckman from Channel 2 would love to hear about this. DON'T USE RUSH COPLEY. THEY ARE HIPPOCRITS.