Jose Ochoa

Review of Rush-Copley

We recently had our daughter here. We had our othe...

We recently had our daughter here. We had our other 2 children at Mercy on the West side ( way closer to home). We will never step foot in an Amita building though, but that's another story for another time.

Our midwife that we liked works out of Copley now so my wife wanted to go there. I was all for it due to my relationship with Amita. So the time came and we rushed to Copley birth center. After waiting about 15 minutes for someone to come help us we were led to a delivery room. The delivery room was large and a little nicer then Mercy, but unfortunately that was the only point that went in Copley's favor. During the birthing process a woman came in and sat on the couch. I didn't know who she was, but the midwife didnt seem concerned so I didn't mention it. She sat on the couch and started watching tv. Were we giving birth in the break room? Turns out she was a doctor forced to be in there by the hospital. If she was on the floor did she have to be in our room watching tv? They tried to send some doctor trainees in. Luckily our midwife was able to stop that. Everything after that went smoother during the birthing process. After the birthing process we were sent to a tiny room that was almost to small to have visitors. They kept sending people in that we requested not be sent. This was child 3. We dont need a lactation specialist making my wife very uncomfortable. Our midwife was able to get us out of there the next day. Then the billing started. Rush has the most disorganized billing that I have ever encountered. We have received at least 5 bills from them for that stay. None of them say what they are for. I asked many times for itemized bills with very little luck. I dont get why we couldn't get just one bill for the whole stay. It's been almost 3 months and were still getting new bills from that stay. And we have no idea when any of them are due. We have at least least 3 different due dates for each bill. We are getting ready to move now and we're looking for a place that doesn't have any Rush or Amita hospitals in the area. We were completely disrespected by rush during our care and are now forced to deal with their incompetent billing department. Don't go if you can avoid it.