Guy Lieser

Review of Rush-Copley

Our family switched to Rush Copley after 30+ years...

Our family switched to Rush Copley after 30+ years with Dreyer. We left Dreyer after they merged with Advocate because their customer service was abominable.

Our family absolutely loves our Rush primary care doctor, Dr. Oana Patrascu. She is fantastic. Unfortunately, that's where Rush's "excellent care" ends. In mid April, I was admitted overnight thru the emergency room and saw a cardiologist. I had an echocardiogram and left the hospital the next day with a wearable heart monitor and instructions to call the doctors office to schedule a stress test. I called on 3 different occasions. The first time I was put on indefinite hold. The next two times I was transferred to voicemail where I left a detailed message. It has now been seven weeks and NO ONE HAS EVER CALLED ME BACK! I wore a heart monitor for 30 days. Afterwards, I returned it to the vendor who told me the doctor would contact me within 2 days to review the results. It's now been 4 weeks and NO ONE FROM THE CARDIOLOGISTS OFFICE HAS CALLED ME!

This is UNACCEPTABLE and UNFORGIVABLE. My bill for a one night hospital stay was more than $19,000. I received their bill but still haven't had any follow up from the provider. Clearly, Rush is more interested in billing patients than providing patient care. CONSUMERS BEWARE!