Rush-Copley Reviews

WORST HOSPITAL IN THE ENTIRE UNITED STATES OF AMERICA DOCTORS SUCK NURSES SUCK

Long Wait 6 hr wait .Slow workers . There was two kids crying super sick while the workers weren't doing anything to help them .

I simply love RUSH COLPEY..Best place to get the delivery done. I enjoyed every moment of my delivery. Tons and tons of thanks to RUSH COPLEY Team to make my journey memorable. RUSH COPLEY is the BEST

Terrible, frustrating and disappointing experience at this hospital. I hope my family never has to deal with them again. Doctors, nurses, PT/OT, etc. do not communicate with one another. We had to ask for nurse help, ask for meals, blankets, basic care. We were promised doctors visits or special tests would be done. After waiting overnight with no answers and having to inquire again, visits or tests were finally done. The only good review I can give is that the nurses aides were friendly, helpful and treated my family with respect and patience.

Horrible the nurses are rude and very unprofessional, they do the bare minimum and send you away. The labor and delivery staff all needs to be fired and totally reconstructed. It is very rare to see a doctor and the staff is very slow at answering requests. You have to be half dead to even get them to even be slightly urgent.

Just had our 2nd child here and all the staff are great and very helpful!

Nurses were wonderful doctors informative and very good with judgment

It has been the best place so far I have visited as a patient as a visitor all the people I have known there since doctors nurses and social workers have been great human beings.

Worst hospital, after over 2 years of an medical condition i get a payment on my credit for over 5,000 dollars because someone didnt take down my insurance correctly. This place needs help an on top of that they are very disrespectful. So disappointed!

My wife worked here as a nurse. The staff works hard and is amazing. The doctors are very experienced and educated. They do great work here.

It's May 3, 2019 at 7:00am I got up this Morning at 5am to get to Rush at 6:30am for a MRI at 7:00 am I was told less then 15 minutes ago that my scheduled appointment was moved up till 10:00 am which I scheduled this appointment earlier in the week. I am very very upset at the staff at Rush Hospital

By far the worst hospital EVER!!!! Slowest staff, longest wait times, no sense of urgency or care. If you re in critical condition condition, you have a better chance of survival going to any other hospital.

My wife and I were expecting a child. We went to Rush for the first time. For 6 days the security and front desk badgered me. When the main entrance closes at 8pm, if you leave and come back you have to walk to emergency go past security to get back to D wing, having a child the first time is overwhelming for me. So I had to leave more then a few times for all sorts of reasons.

Every time I came back even though they seen me multiple times security would badger me. I had all my badges told them were i was going and still they were trying to find or create an issue, maybe because they were bored and pretend to be real law enforcement. One even accused me of being intoxicated then walked it back, only to let me in. Trying to create an issue bullying creating a situation puttinga damper on my happiness but I shaked it off. Another night another security guard was flirting with the female at the desk in the emergency room.

Totally unprofessional tattoos and all. They were so into themselves. They failed to give me a covid mask didn't bother to open the door for me. I got in because someone was coming out. Ridiculous no help no mask just laziness bullying multiple security guards all were completely unprofessional bad service
profiling you name it.

I asked for the name of the supervisor and one security guard became defensive. Reported me for asking questions.

Then they set up a trap on the last day when i was to pick up my child. The front desk calls security the supervisor comes and six others in intimidating unprofessional gangster manner.
Escalation escalation the supervisor Mike Macys vicious old man no training skills or care in the world tells me to leave and don't come back obstructing me time with my child.

This is why we have issues today people who aren't trained and shouldn't have these jobs.

Bullying intimidation escalation etc...only creates very very bad things for all.

The nurses were fairly good but not all of them some didn't want to come to work. You can tell in the service they provided of any.

Rush in my opinion isn't what they say they are misleading. I would stay away from that hospital bad treatment of visitors bad service.

They expect me to pay for badgering and unprofessionalism think again that's a lot of money BS.

Waste of money

Rush Copley overall is an amazing hospital when it comes to the nurses and doctors once you've been admitted. However, in the ER it is an entirely different story hence the 4 stars. I took my boyfriend to the ER for obvious appendicitis. They did the right thing for prioritizing his abdominal pain and he was quickly retrieved by what I assumed to be a nurse. The nurse did the basic vitals and then decided an IV was required. However the bimbo #1 allowed him to have his arm flexed, #2 did not palate a vein first, #3 the tourniquet was placed far too high on his arm, #4 she wiggled and repositioned the needle in his arm for about 3 minutes before he got nauseous (DUH!). Then,she FINALLY allowed another nurse to try.The second nurse took 1 second and popped the IV right in. However once he was admitted the care provided was expeditious, professional, and warm. The nursing and room service staff were all social and genuinely caring.

I m 7.5 month pregnant.. I was not super thrilled with the whole process.
1. The doctor never shows up on the appointment time.. always at least an hour late
2. The front desk at 2020 Ogden were good before during my initial pregnancy but lately they appointed people that is v rude in talking/answering any questions
3. My midwife was good initially but asking her some Qs she turns off her patience (is asking q a sin I feel seeing her response)
4. The gyn office doesn t have proper equipment so I get sent to fetal medicine for ultrasound and they charge crazy for nothing.. again visit a completely new gyn since my gyn doesn't go to this office (weird)
5. Even during office hours if I had spotting , they did not basic equipment to check the baby s heartbeat and always recommended I go to ER and for absolutely no reason ER spends 3-4 hrs just sitting and the bills come unbelievable.. I felt like blaming myself why I went there.

Overall not a great experience at all. But good thing is better than Edwards hence my 3 star

Gave birth here in Oct 2015. They took great care of me and my child. I was very comfortable with the staff.

The labor nurses were 10/10! At a crucial moment one nurse changed my position slightly to get more pushing power and POP, out came a baby.

The hospital was clean, and the labor/delivery area was quiet the day I was there. The recovery floor was also quiet and I got as much rest as was possible; no one interrupted my sleep.

The lactation consultant was invaluable! She figured out why my child was not nursing well right away and got us off to a great start in a long-lasting nursing relationship. She made sure to see us before the end of the day. I'm pretty sure she was late leaving the end of her shift, but without her I am positive I would have struggled (much more) with successfully nursing.

Would recommend for labor and delivery.

I was so happy to have wonderful nurses take care of this past weekend. They were extremely helpful and attentive. Thank you, Angela, Laura, Cynthia, Sam, Haley, Amy, Amy from respiratory and Stephanie in emergency. You ladies are the best. Again, Thank you! I bet they won't realize i actually remembered their names. You ladies rock.

Rush Copley is a great and caring Hospital.
I have had my life saved here more than once with severe kidney stones and also with sepsis. I have no problem highly recommending this Hospital to anyone.

Waiting in out patient area for my niece to come out from an ultrasound and staff just comes n turns off the tv saying yeah we getting ready to close.. Ok I think they should at least wait till the waiting room is clear..

Hospital is cool but whoever created the directional markings and signage was an idiot.

Would you like to play a game? Find the inpatient pharmacy!

Most polite, professional, and courteous staff I've ever encountered. If I could give more stars, I most definitely would. From reception, to ER, to X-ray, everyone was top notch!!

I was at Rush colpy 3wks.ago and was admitted in hospital for 3days they said I have torn legmentes I seen there orthopedic surgeon and it was he.. for me they kept me drugged all 3days and they said it was going to be able to help me walk again so they gave a cortisone injection and they sent me home with thin 10minutes after the injection and now I'm home and I can barely walk at all and I'm in sever pain I will never forget that hospital as long as I live i

Gave birth to my baby boy here. I had a nice stay. Staff was nice and courteous.

Had a good experience few times with all my family,with ER, doctors and even surgeons!Emergency surgery for my child was organized well and found quickly a specialist! Yes, at ER waiting time is long and u have to spend 3-4 hours in.

Avoid this place at all costs. They will bury you in medical debt for a simple visit. $700 to say "we cant help you" or $10,000 for an IV, a MRI, and a doctor consultation that lasts less than 30 seconds. Multiple parties involved in billing (very confusing) and some are not willing to accept payment plans... FINANCIAL NIGHTMARE.

I went because they were the closest hospital to home... Next time I need serious medical attention ill honestly consider dying at home before coming back to Rush-Copley Aurora.

I went in on the 10th for my asthma being bad. My oxygen was at a 89% when i went in and i left at a 91%. When i was in the triage room getting my vitals checked and receiving a breathing treatment, there was a nurse who was in an all maroon scrub outfit across the way. She kept giving me dirty looks as she walked out of her room to take her first patient to her room. She practically ripped off the blood pressure band on her patients arm and told her to " get off the table" and started walking. Then when she went to go grab her next patient she asked my nurse who it was that was next and she saw the name. When she went to go get her patient from the waiting room she screamed her name...screamed it. Then as they went back to the triage she said "turn left..sit down. Give me your arm." then proceeded to rip off the blood pressure band of this lady. then told her to go wait in the waiting room.
Another incident I had was when I was in my room and the nurse i had who was short with short black curly hair kept making comments about my engagement and that her son is my age and she cant see him being engaged right now because of his age. She asked how long weve been together and i told her it would be 5 years in January. she then said oh thats a long time. when are you getting married? told her end of next year. she said oh why the rush...you guys are so young you have your entire life ahead of you. after this i stopped answering her questions. Then they made me take a test because of antibiotics so of course i was like sure no problem. I did what they asked and the same nurse came in and performed it and it came out negative. I said okay thats fine. She then proceeded to say that it was good because again we are too young for children. the fact is we've been trying to conceive for about a year now and havent had any luck. hearing this sent me over the edge and put me in a bad mood for the rest of the time i was there. every time i have had this nurse she has said this about me and my fiance. rush copley is the closest hospital to me and its convenient. I have only had this problem once before but this time was worse. im debating on going back or not.

I had such a bad experience in the er i had fallen from my bed do to medication that i took so i told the nurse that i was very depress .i hurt my self on my left side of my ribs and breast so i told the doctor that felt ill in side of me so the doctor ask me if was suicidal and i answer that i just wanted to sleep i could not sleep my mind would race just thinking so they took some x-rays of my chest and head scan blood test ,so then the doctor did not come back in the room to talk to me and my husband i was treated like criminals the nurse came in and said that i was discharge. that how people that have deppresion are treated at rush copley .i did not get any kind of help,what if i was suicidal i need help at that moment and i was treated very poorly. so if have any mentel problem don't go to the er.

The billing department is horrible. They sent me a $1000+ bill in January 2017 without charging the cost through my insurance. Its hard to notice whether they process it correctly. I paid the entire amount promptly because they have a practice of denying future service if a previous bill is unpaid (irrespective of amount) and I wanted proper medical help for my wife and newborn. After careful scrutiny, I realized the situation and called the billing department. I was told that the amount is wrong and i overpaid almost 500 dollars and that a refund check will be issued, which will take 5-6 weeks. In Match 2017, I called to follow up the case, but was told to wait 2 more weeks for the refund. I called again in April 2nd week and was told that the refund will not be issued soon since my wife had a recent medical visit at the hospital and the refund will be issued only after they run the most recent costs through my insurance. For all my further questions, the answer was "it's policy".

#Rushcopley , For once, do the right thing and stop lying to your patients and customers. I will not recommend the hospital to others due to the below standard billing practices. In fact my sister is getting her pregnancy checkups from another hospital based on my recommendation. Also, one more friend doing the same.

@RushCopley, #Rushcopley +Rushcopley

My niece is there right now July 2020, she has been there a week. What I hear from my relatives in Illinois is; The Nurses are Super, attentive, caring going extra to help my Niece at this critical time. So I came here to read reviews. Wow, is all I can say to you giving this hospital 1 star because you can't get in past 8 p.m. Way to go trashing a hospital because you had to wait in ER too long, that's what ER is a wait. Being 500 miles away in Michigan my heart stopped when I saw 2.9 stars. That's bs

I am giving this doctor "one" star just because I have to but he does not deserve it. He is by far the most unethical doctor I have ever met. Who does not check on his patients and who on top of that when he discharged my mother he wrote the prescription wrong and we could not fill the prescription until a week later. Stay away from this doctor. He does not know what he is doing.

Currently sitting in the ER waiting room, three hours in. My mother has been to two doctors in two days, this is our second ER visit in two days, they keep giving us mismatched information. "I'll get her a popsicle in a bit, we don't want any free fluid". It's been an hour so I ask the receptionist about it, a second nurse says something about a CAT scan so she can't have any liquids. So my mother hasn't had any fluid since we've been here at 2am this morning. Both wings are full, they are in no way prepared for what's going on, tons of people just being triaged and shoved back into the waiting room.

Amazing nurses in the labor and delivery department. Seriously the best people you could ever ask for.

I and my husband have been in the ER several times. Good and bad, mostly good. People complain about wait time but may not realize they triage - worse patients treated first, for both walkin and ambulance arrivals.

Worst - doctor, with big attitude, did not believe pain level, x-rays done nothing showed, received pain injection and sent home. Pain continued to be severe and pain management doctor ordered an MRI - broken vertebrae!!!

Best - abdominal pain, admitted next day ultra sound showed blockage, had surgery within an hour.
Doctor treating my husband noticed an injury I had and suggested I have my doctor check it out. I asked if it classified as an emergency and he suggested I check in. I had a fracture.

Never had an issue with ordering or taste of the food.
The nurses were VERY professional and just nice.

My Father died in the ICU there in 2017 at the age of 90 due to the adverse effects of an untreated serious acute illness he had suffered at home. The staff treated my Father professionally, with care and respect at all times. The Palliative & Hospice Care Coordinator and my Father's doctor helped him to undestand his medical situation and to tell them how he wanted them to proceed while he was still able to talk about it. His illness ultimately proved fatal, but his wishes wete respected.

The whole staff is wonderful. Service is fast and felt very comfortable with everybody. Dr Wilburn is fantastic

I was transferred to the Aurora facility from the Morris hospital with heart problems. Reading previous reviews has proven something to me that I already knew: everyone's experience is different. I ended up having triple bypass surgery and have no complaints at all. Not one. Everyone involved in my care during my two and a half week stay was awesome - from maintenance to the surgeon. I would not hesitate to be admitted there in the future if needed.

Slow to attend and leave you in the room and take 2 or 3 hours to come again

All the Nurses, Doctors, and Pts that took care of me were polite, friendly, and professional.
But, the bad thing about my stay was the food. I was there from Wed. 11th and will be released on Tues. 23d. So far I have had only one meal that as not messed up (some how), and that was the Oatmeal for breakfast. I actually ask if they had an actual real cook, in the kitchen!! And for the menu it was very limited.

I went to the ER from what was the most awful pain I have ever had. After peeing in a cup and getting an ultra sound the Doctor confirmed I did indeed have a kidney stone. The Doctor was decent in his bedside manner but the male nurse was a riot. Made me feel relaxed and new it was a kidney stone from my description of the pain. I did get to leave the office with a nice pee funnel to catch the kidney stone. Overall my experience was good. I did not wait in any type of line and the only wait was on the doctor. But I would expect that since most doctors have a god complex and the world revolves around them. Thank you to all the nurses, you are the true help!

I am beyond disappointed in the care and process that Rush Copley has in place for behavioral health issues. Though we had a good social worker, Jackie, the daytime staff was extremely uncaring and unhelpful. My loved one ended up in a behavioral unit that was atrocious at best because of the actions taken by the ER staff. I firmly believe that because of the actions and treatment of the ER staff my loved one will not admit when they need help the next time. I do not recommend that you go to this hospital.

So, went to the emergency room at 12:30 in the morning. It was 5:30 am when we left. The doctor never went to see us. I went to find out what was happening, the nurse said we would have to wait till after 6:00 am and that was no guarantee we would get seen. If I could give negative reviews I would give them negative five.

Terrible visits, each time I have been here it's been hours in the waiting room. Then the last visit truly is my last visit, I was pushed out the door when I was having difficulties breathing and chest pains when I breathed in, I should have gone to Delnor Northwestern or Edward's in Naperville, this hospital should not be allowed to operate, they have more armed security guards than doctors, and I see why when you ignore the needs of the sick or disabled or ones about to die probably will anger the patients or close family. Dont go here unless you want to die, seriously I would not send my cat here, these doctors dont know what they are doing, you will be some pre med Guinea pig, STAY AWAY FROM HERE ITS WORTH IT TO DRIVE TO THE NEXT HOSPITAL

Brought my husband to er with bleeding from procedure done yesterday in arm. No rooms available and then took forever to be seen by a doctor. After dr came in and said someone would clean area and wrap. It took 30 minutes before someone came in. My husband was supposed to be at dialysis! Supposedly no one was available! They need to get more techs if they are the ones that do the cleanup!!!!!! I hope I never have to bring him back to this hospital! Yesterday the tech had no personality in the area where the av fistula gram was done!

This is the worst hospital ever 3 hours never been seen ER room wasn't busy rude people to Black patients I will report Discrimination.

I'm 20 weeks pregnant with a sever cough and throwing up to the point I can't even keep water down and I feel so dehydrated. Yet I only got one swab in my nose at check-in. No testing nothing was done Just to be sent home empty handed like I never even came in.

On August 30th, 2017, I had minor surgery to place a drainage catheter in my chest. Everyone was nice and skilled at their jobs. No complaints from me about Rush-Copley hospital in Aurora, IL.

One thing, however, I must mention. When the nurse forcably stuck the big IV needle into my chest port, it was incredibly painful. I have been stuck perhaps hundreds of times in my life and that was the worst. I will give it an "8" on a scale of 1 to 10.

Considering how much money Rush-Copley is changing our insurance company, they should have numbed the area before inserting that big needle. For a second or two, my nurse seemed like Buffy the Vampire Slayer. I hope they figure out a more humane way to insert an IV.

At the ER
This is a work related injury...
For those who are in health care
You understand that when you have a ache in your body.. from a IMPULSIVE PATIENT and your doing your proper body mechanic.. MY CLIENT was EXTREMELY MOBILE ON HIS OWN BY refusing to allow me to assist him properly.. My injury involved having to rescue him.. from falling. And from him moving impulsively during my profile assist.. he was in the wrong chair.. And a chair that was extremely low to the ground..
Which caused me a lot of pain.. later.. I reported this pain.. But because OVERTIME the VIOLENT PAIN OCCURRED LATER..
A claim was filed.. from Erie insurance.. and Denied it.. so I'm still in instense pain.. which brought me here..

Rush is extremely extremely excellent
I'm grateful I'm in good hands. Rush HOSPITAL IS SUPERIOR!!!!

Staff here is excellent from the nurses to all the talented doctors. Nothing but good things to say about my grandmas stay.